FPL Energy Customer Service Issues

I noticed that $45 was added to my bill for just two extra days, but now I have two travel thermostats showing a 4° difference. Even though I set it to 78, it's actually 74. The thermostat seems outdated, and my housing complex has shown incompetence in various areas. I have been living here for 2.5 years, and my AC only had "leaking sounds" when the outside drain needed attention. When I reported the issue a month ago, I was rudely told my AC was functioning as it should and that I wouldn't get a new one. I never asked for a new one, I simply want it to work correctly. I believe the coils need cleaning as well, a task that seems overlooked. The humidity has been consistently above 36% for over 5 months, and the air coming from the ventilation smells bad, even with frequent filter changes. I wonder if FPL employees could install a new thermostat, ensure it's accurate, and check the meter for consistency. After the installation, I will let my complex know, and request the removal of their problematic dryer.

My tenant recently had the electricity service switched to Florida Power and Light. FPL installed a new meter but claimed that the meter box needed replacement, which seemed unnecessary after my inspection. Reports indicate that many in Florida have faced similar situations due to the new meters, costing around $1,[redacted]. An article in the Palm Beach Post revealed that owners shouldn't bear the costs of meter box replacements from smart meter installations, as outlined in a [redacted] Florida Public Service Commission order. It seems reasonable to request FPL to reinstall the old meter or cover the cost of the replacement.

FPL disconnected my electricity service and now they are demanding an unreasonable amount of money to reconnect it. I am unsure how to make multiple payments and if my service will be restored today if I make a payment now. The supervisor I spoke with was unhelpful and seemed incompetent. He required too much information before considering turning my power back on. I need my electricity restored tonight, and I am willing to make a payment, just not $[redacted] all at once as it would severely impact my budget.

On 2/22, I attempted to pay my FPL bill using Speedpay. The phone option was not functioning and I was disconnected three times. I then tried online, but encountered a lengthy process with no success. Despite seeking assistance from a live representative, I was unable to resolve the issue or have a supervisor contact me as requested. Today, I retried the system and it finally worked, only to find a $5.00 late fee added, which I dispute. My concerns include FPL not accepting credit cards for payments, the cumbersome process involved, and the lack of accessible customer support. I have paid my bill today, excluding the unreasonable $5.00 fee. I urge for the fee to be waived and for a conversation with a representative regarding this matter. It is frustrating to navigate this outdated payment system when there are more efficient options available. My account # is 07[redacted]0.

Today, power will be shut off due to an unpaid bill. The owner, who was a [redacted]-year-old WWII Combat Veteran with [redacted]% disability, passed away on 12/09/[redacted]. His common law wife, who has been with him for 11 years, has no income. Unfortunately, I, the brother-in-law who is also a veteran from the USAF on limited SS disability, am unable to access his accounts as he did not leave any Florida forms according to the lawyer. I have been managing errands and shopping on his behalf. It's distressing that the lights will be turned off today on 3/9/[redacted].

I have noticed that my bill has been increasing over the past 5 to 6 months. We recently put on a new roof, and although we used to keep the house at 70 degrees, we now maintain it at around 75-76 degrees, which is uncomfortable for us. I don't understand the sudden increase in price. We are mindful of our energy use - I go to bed early at 6:00 pm due to being handicapped and watch TV with no lights in my bedroom, while my husband goes to bed at 7:30 also with no lights. We use our iPads often, but I don't believe it consumes significant electricity. I would appreciate an inspection of our mobile park home to identify any issues. I have gone through all your suggestions and can't seem to pinpoint the problem unless someone is using our electricity without our knowledge. Your assistance is greatly appreciated. Thank you, Tracy C. [redacted] 102148th Ave Dr E, Bradenton, FL [redacted]

Hi, my name is Richard Daley and I live at [redacted] Sandpointe Lane in Vero Beach, FL [redacted]. I believe the billing address should be under my wife, Sally Daley, at the same location. Our latest bill was unusually three times higher than usual, and we are concerned about this sudden increase, especially as February was also cold. We have been loyal customers for two decades, but we're finding it extremely difficult to reach a customer service representative to discuss this matter. It would be greatly appreciated if you could clarify the reasons behind this significant spike in our bill. Please reach out to me via email at [redacted] or contact me on [redacted]. Your prompt attention to this issue would be greatly valued. Thank you, Richard Daley

I purchased solar panels and enrolled in net metering last year. Everything was running smoothly until FPL took over. They are not acknowledging my net metering agreement and are billing me incorrectly. My solar provider confirmed that my system is working fine. I reside in Panama City, FL, and dealing with this has been very frustrating. I am reaching out for help in resolving this matter. I have been unable to speak with a representative at FPL as the automated options do not address my specific problem. My name is L.B., and I live at [redacted] Wakulla Ave. in Panama City, FL. I am eager to connect with a person to sort out this issue.

I had an extension for a payment due on June 7th, but then I received a final notice changing it to the 2nd and then the 3rd. After waiting on hold for over an hour, customer service informed me that I was never given that date. It was difficult to come up with the money by the 3rd. I requested the removal of one of the $25 return payment fees because it was due to a bank error, but unfortunately, I was told nothing could be done. I am 67 years old and have had to take on part-time minimum wage work due to Covid. Despite the claims of helping people during these tough times, I am struggling to see it. I have proof of the June 7th payment extension but cannot upload it here. I am hoping for a credit or an extended payment plan for my next payment, although I understand it may be difficult to make happen.

I am dealing with a billing issue on a closed FPL account from August [redacted] amounting to $[redacted].96. After contacting FPL on June 9th, [redacted], I spoke to three representatives to request a breakdown of the bill and copies of bills from [redacted], 2 to 3 months out. Unfortunately, none of the representatives could provide the breakdown as they mentioned the bill was too old for them to access the information. Could someone assist me with this matter, please? Thank you, Catherine I.

I am in need of assistance with removing a lock from my meter box that is blocking access to my main breaker box. Despite contacting FPL multiple times about this issue, the representative I last spoke with on June 30th, [redacted], claimed that the lock did not belong to FPL, despite it clearly being labeled with "FPL." The representative agreed to send a technician, but as of July 26th, no one has arrived. I am concerned about the safety implications of not being able to access my breaker box in case of an emergency. I hope to receive a prompt response to address this before a serious incident occurs. Thank you, Irene S. 27 Pitt Lane Palm Coast, FL [redacted]

I've learned from my experience with FPL that their practices, including budget billing, may not always be in the customer's best interest. Initially, I had to pay a deposit when opening my account, and despite their terms stating I could not accept a refund, I eventually received it with interest after some back-and-forth. However, given recent issues with FPL's budget billing, I now believe accepting this refund was a mistake. The initial deposit was $[redacted].00 with $25.00 interest, totaling $[redacted].00, and I am inclined to return this sum to prevent further misuse by FPL. This refund, now totaling $[redacted].00, needs to be sent back to ensure it is not used to support their questionable billing practices.

I have been attempting to contact Florida Power & Light for the past three months regarding my consistently high electric bill, even when I am not residing in the property. Despite having minimal appliances running, my bill remains over $[redacted] monthly, exceeding the amount when I am actively living there. Numerous attempts to reach FPL via phone calls and Facebook messages have been fruitless, with long hold times and unresponsive communication channels resulting in frustration. I suspect there may be an error in the billing related to recent underground wire installation. As a busy professional working with cancer patients, my schedule does not allow for daytime calls. I seek assistance in resolving this issue promptly before facing a potential power disconnection. Your prompt attention to this matter is greatly appreciated. Thank you.

I am experiencing an issue with my power bills after FPL replaced the meters at my address, [redacted] Fleming Ave Ormond Beach FL [redacted], Lot [redacted], in late June. Ever since the replacement, the bills have more than doubled, going from $[redacted].41 to $[redacted].71. Our bills are usually on Automatic Payments, but the system failed that month, resulting in a missed payment and a disconnection notice. I paid $[redacted].30 for two months to avoid disconnection, but the bills keep increasing. My brother, who is 72 and has medical and mental issues, cannot afford these high bills. I have been attempting to contact someone to resolve this, but have been unsuccessful so far. Please assist me with this urgent matter. Thank you for your help. William Haney电话: [redacted] 制造人: Martha King

I have properties in Hollywood, FL that need tree line clearing for overgrown trees near power lines. FPL's website lacks scheduled dates and frequency for this service. The lines haven't been cleared since [redacted], leading to code violations. Tree trimming companies won't help due to the power lines, and I face fines for unresolved violations. FPL's customer service options are limited without a helpful email or responsive phone line, as their automated system cannot assist me. I urgently require FPL to clear the power lines on my properties to avoid further consequences.

I recently received my bill for last month via email or text. I noticed that the cost listed for my electric was $99, but the total bill to pay is $[redacted]. It seems that I have been placed on a budget plan without my request, possibly ongoing for several months. I prefer paper bills over online services. Additionally, we had no power for seven days last month, so I'm puzzled by the higher bill. I have been attempting to contact customer service at FPL for clarification to no avail. Could you kindly provide a working phone number where I can speak to a person regarding my concerns? Thank you.

I purchased my house in July [redacted] and set up my FPL account to start on 7/25/22. However, the previous owner, Mireille C., reopened the electric service in her name later on. She is now requesting that I pay for the electricity used during that time. FPL mentioned that it's permissible for anyone to initiate electric service on a property, regardless of ownership. Although Ms. C. is threatening legal steps, I believe I am not liable for bills not under my name. I'm seeking documentation from FPL to confirm that the responsibility lies with her. This will serve as evidence if the matter proceeds to court, along with the proof of when I opened my account after buying the house. Any assistance from FPL would be appreciated.

There has been an osprey nest at the corner of Dunlawton and Nova next to Burger King for many years, bringing joy to the neighborhood. Recently, new lights were installed at the intersection, and during this process, workers removed the nest twice, disturbing the nesting ospreys. I question if this was necessary and am dismayed by the lack of respect for nature shown by the city towards these magnificent birds. I sincerely hope they did not have any eggs in the nest at the time. It's important to note that Ospreys are protected by the Migratory Bird Treaty Act (MBTA) in the US, and a permit can be obtained from the regional US Fish and Wildlife Service field office for nest relocations. I look forward to a response regarding this matter. Thank you. - Pascale R.

Subject: Urgent assistance required from FPL - Loose Neutral condition detected Dear FPL, I have recently installed a Ting power quality monitor by Whisker Labs in my home and it has identified a dangerous electric power issue, most likely due to a Loose Neutral condition on the utility side of the electric meter. I urgently need an experienced Troubleman, equipped with "The Beast," to conduct diagnostics and address this potentially hazardous situation as soon as possible. The current power delivery poses serious risks such as electrical fires, electrocution, and damage to my appliances. I kindly request your immediate attention to rectify this situation and ensure the safety of my household. Please feel free to reach out if further information is needed. Thank you, D.S. [redacted] SW 14th Street Fort Lauderdale, FL [redacted] [redacted]

I am concerned that my account is closed even though I paid my bill. When I called, I was told no one lived at my address, even though I'm still here. I need my power on for my child's sake and cannot pay an extra deposit for your mistake. If "Elizabeth Allen" called, it was actually her daughter, Patricia Smith Williams Allen. My account number is 8[redacted]99, I'm Ashley Bosman of [redacted] Gilbert Avenue South, Lehigh Acres, FL [redacted]. Please contact me urgently. Thank you.