Expedia Customer Service Issues

I'm attempting to reserve a superior terrace room for two nights each, but the website is not letting me make a reservation. I've tried all options available without success. I've attempted to call on various numbers, but I was only assisted when I already had a booking, which is the issue I'm facing. The computer and phone methods have failed me, and I'm feeling stuck. While I provided my email address, I feel frustrated as it doesn't seem to aid in booking the rooms. Please, I implore, someone assist me in making the booking process smoother.

I believe I made a hotel reservation through your website a few weeks ago. However, I can't locate any confirmation emails. When I check my account on your site, it states, "No itineraries associated with this email." I've attempted to contact various numbers to cancel my booking for March 17th and 18th, but they require my itinerary number and the last four digits of the card used, which I cannot find. The hotel advised me to wait for your call to authorize the cancellation, but after contacting them twice with no success, they provided me with a number to reach you. Unfortunately, I don't have a reservation number, and I've checked my junk and spam folders without success. It's urgent that I cancel this trip.

I need to cancel a booking for the upcoming weekend, but I can't locate any confirmation email or details. I've checked my email inbox, junk, and spam folders with no luck. The hotel mentioned it was booked through Expedia and advised me to contact them. I tried calling but couldn't cancel without an itinerary or card number. I have checked my account online, but the upcoming trip doesn't appear. The reservation is for Extended Stay America near NRG in Houston on March 17th and 18th. I urgently need to cancel this booking. Thank you.

I had a terrible experience at this hotel. The room lacked running water and a working TV, and it was extremely filthy. When I requested a refund, the staff member at the front desk was unhelpful and rude. I am left with two options: either provide me with a refund or give me a different, safe room for the night.

I had to make a double booking at the Red Roof Inn, and they are causing confusion about refunding my money. They mention that Expedia needs to contact them to request the refund for my initial booking from the 9th to the 12th. Alternatively, they could offer a complimentary stay for the next three days to make up for the double reservation made through Expedia using my debit card ending in [redacted]. The second booking was from the 9th to the 13th, and I would appreciate if they could adjust another reservation for the 14th to the 16th to rectify the situation where the Expedia app changed the first booking from my name to my guest's name. Thank you.

I would like to cancel my reservation at Airport Delta Motel in Christchurch for March 17th and 18th. Unfortunately, I don't have my booking confirmation handy, but I do have the voucher number [redacted]. We need to cancel due to a family COVID situation. I originally booked from Australia and paid via PayPal, so the last digits may vary. My email is [redacted] and my phone number is [redacted], but currently, I'm in New Zealand with a temporary email [redacted] and phone number [redacted]. I would appreciate a prompt reply, as I've heard some negative feedback about your customer service.

I would like to request to talk to a supervisor regarding my recent experience with Expedia. My name is Nedra W., and my fiance is Dwayne B. We had an extremely unpleasant stay in Baton Rouge this past weekend. The first hotel they sent us to was fully booked, leaving us without accommodation. Despite regularly booking through Expedia and appreciating the prices, the alternative hotel they arranged had an exorbitant rate and poor cleanliness. The air conditioning and TV issues were not resolved promptly. We had to switch hotels due to cleanliness, faulty air conditioning, and noisy plumbing. The housekeeping service came too early and late, disrupting our stay. The attitude of the front desk staff was unhelpful and impolite. I would appreciate assistance as I do not wish to pay for a trip that was disappointing and uncomfortable. Additionally, I missed breakfast as I was informed it had ended earlier than scheduled.

After disputing a $[redacted] charge on my credit card in December [redacted], I recently discovered a booking on Expedia for Equinox Resort in Gold Coast QLD that I was unaware of. Despite not receiving any confirmation from Expedia, they reached out stating the reservation was for April. It seems there was a miscommunication since I never intended to book this stay. I appreciate your attention to this matter. Thank you. - Greg Smallacombe

I had to cancel my reservation at the Bedford Motel because I tested positive for Covid-19. After speaking with customer service, a representative assured me of a courtesy refund. However, despite their promises, I have yet to receive the refund. In one instance, a customer service representative even offered me a $25 credit instead of the full amount of $[redacted].56 that I paid. I find it unfair that I need to constantly follow up on the refund. I possess the receipt showing the payment made for the reservation. I would greatly appreciate it if I could receive the refund promptly. Thank you.

The hotel experienced an electricity outage that lasted for several hours overnight. Unfortunately, during this time, phone lines were down, and both cell service and Wi-Fi were unavailable. Despite hotel staff informing guests that the issue would be resolved promptly, the situation persisted. Due to feeling unsafe without essential services, alternative accommodation was sought. The hotel indicated a willingness to provide a refund, but since the booking was made via Expedia, they directed guests to contact them for assistance. A refund is requested, and further steps to dispute the hotel charge through Expedia are being pursued.

I need assistance with my reservation for Koh Samui. I paid for a transfer by private car from the company "Ground Business" to take us from the airport to our hostel. Unfortunately, they did not show up, and we had to pay for a taxi. I am requesting a refund for this service and do not wish to use their service for the return trip. The airport information desk contacted them, but they did not arrive. I have photos showing that we waited an additional hour after our plane landed. I can provide these as proof. My order number is [redacted][redacted] under the name of R. Falomir.

I recently received a positive COVID-19 test result today and am feeling quite unwell. My flight is scheduled for tomorrow to visit family on the other side of the country. I am hoping to reschedule to minimize the financial loss on the ticket. I am open to traveling at any time within the next 1-2 weeks, and the length of my stay is also flexible. Unfortunately, I booked the ticket without a cancellation policy, so I am trying to explore options to avoid losing the entire amount I paid. Any assistance would be greatly appreciated.

On March 13, [redacted], my spouse submitted a form to Expedia from her tablet, thinking it was Expedia. A confirmation was received for a flight from Wichita, KS to Florence, Italy departing on March 14 and returning from Rome, Italy to Wichita, KS on March 25. Several Expedia representatives contacted us that evening, displaying a questionable manner by accusing my wife of lying about dates. A total of about $[redacted] was billed to my card for insurance and other charges, with an additional $[redacted] mistakenly charged later. Despite the original request for a return on March 25, the itinerary now shows a return on March 27. Attempts to correct this with the chat agent, Andrea, were fruitless due to her lack of understanding. Feeling misled and insulted, I am considering contacting Delta regarding this issue. The situation was exacerbated by the confusion over who we were dealing with, as the LLC contractor working for Expedia was not clearly identified. I am requesting the removal of the March 27 date from the itinerary and a thorough investigation into the additional $[redacted] charge. I hope for a resolution and a refund promptly.

I am looking for further assistance regarding my recent travel booking. I have gathered additional details and costs incurred due to issues with Expedia and Delta Airlines. Despite lengthy phone calls and days spent resolving the matter, there still seems to be confusion and discrepancies. After examining the receipt from Expedia, it appears that there are unclear charges and unexplained increases in the travel costs. The total amount of $[redacted].00 listed for resolution includes various expenses such as split costs of the round trip, estimates for return flight money, alleged extorted money, insurance costs, and additional expenses related to time, effort, and inflation. The intricacies of the pricing details, the back-and-forth between Delta and Expedia, the misleading information on the itinerary, and the overall confusion surrounding this experience have led to a frustrating and costly situation. I am seeking clarity, resolution, and a refund for the incurred expenses.

I made a reservation for a rental car in Salt Lake City from April 8 to April 14, [redacted] with Fox Rental. I have not received any confirmation from Expedia or Fox Rental. I did not receive a confirmation number, so I tried to book again but was unable to due to the system not allowing multiple bookings. I need to know if my reservation is confirmed and what my confirmation number is. My credit card was charged twice, then refunded both times. Can you please confirm if I have a rental car reserved in Salt Lake City?

Dear forum members, I am sharing our challenging experience with Expedia and Delta Airways regarding a recent trip. Traveling through the United States, Albania, France, and Italy, we encountered unexpected costs and inflationary issues, leading to a cumbersome booking process. Outlined below are some key financial details: - Initial cost: $[redacted].00 (split round trip fare with unclear breakdown) - Estimated return money for one flight half: $[redacted].00 - Estimated return money for another flight half: $[redacted].00 - Questionable increase of $[redacted].00 claimed due to alleged flight cost rise to Florence - Additional $[redacted].00 spent on insurance due to incorrect return date - Direct payment of around $[redacted].00 to Delta for the correct ticket The total refund sought is $[redacted], and we are seeking resolution for these discrepancies. Our reference itinerary is [redacted][redacted]. We faced inconveniences, expenses, and time delays due to these issues. - Mr. Kelch, regarding problems with dates, departures, and costs.

I encountered issues with my reservation at [redacted] Tenth in Myrtle Beach, SC [redacted]. Upon arrival, the room was unclean with garbage on the floor, dirty beds, and no staff present at the check-in desk. Despite trying to contact the motel and Expedia, I was unable to resolve the situation. I spoke to a maintenance worker who was also surprised by the state of the room. Ultimately, I had to find alternative accommodation. Unfortunately, my card was charged $[redacted].01 for the reservation I didn't use. I am seeking assistance in having this charge removed. The check-in was on Wed, Mar-15-23, and check out on Sat, Mar-23. Your help in resolving this matter is greatly appreciated.

On February 28, [redacted] at 2:30 PM, I rented a car through Expedia to pick up at Orlando International Airport (MCO) at 1:00 a.m. on March 13 and return by 8:00 p.m. on March 16. The rental was with SIXT, but their hours listed seemed incorrect. When my flight was delayed and I tried to adjust the pick-up time to 2:00 a.m., I was told the office closed at 1:00 a.m. Expedia was unhelpful, so I canceled the reservation and booked elsewhere for $[redacted].22. Despite multiple calls to Expedia and being promised responses, SIXT refused a refund. I contacted Expedia several times, faced delays, and was finally told there would be no refund.

I have noticed multiple charges on my invoices from Expedia, a few hotels, and a cash app transaction. This similar issue occurred last year involving the same parties. I am careful with budgeting my money and monitoring my expenses, but I am seeing repeated transactions from the same individuals. I had purchased trip insurance to cover such situations, so I am looking for assistance in resolving and addressing these transactions. The charges began on March 8th and are ongoing.

I made a hotel reservation on Expedia, but when I reached the destination, I discovered that the hotel did not exist, with no address or functioning phone number. After finally reaching a customer service agent, I learned that my paid insurance through AIG should cover the issue. However, despite filing for a refund, the circumstances - no service provided due to fraud - are not covered by their refund policy. I am disappointed that I paid $[redacted] to Expedia for a hotel room that I couldn't access, and now both Expedia and AIG are refusing to provide me with a refund.