Expedia Customer Service Issues

I have been attempting to cancel a hotel reservation for several days now, but the system is not accepting either of my email addresses. I also tried to cancel using the reservation number alone, which did not work either. The reservation number in question is [redacted]. The hotel reservation I am trying to cancel is for D. Touster at the Penta Hotel in Inverness, Scotland. The hotel staff were informed about a health issue in our group and kindly did not charge for the room. I am currently looking to sort out any remaining matters with Expedia.

On July 9th, [redacted], my family and I were on our way to Lolita, CA when we were unfortunately in an accident. Due to this unforeseen circumstance, we contacted Bear River Casino to inform them that we couldn't make our reservation and requested a refund. However, we were informed that the manager was unavailable and advised to call back the next day. After reaching out to hotel.com, we were redirected back to Bear River Casino. Despite following up with them, we were promised a call on Wednesday which never occurred. Upon contacting them again, we were initially denied a refund and later told that Expedia, not Bear River Casino, was responsible for assisting us. Despite reporting the accident to both hotel.com and Bear River Casino, we were unaware that Expedia handled our reservation. Given the emergency situation and our reliance on Expedia for reservations in the past, we were hopeful for assistance, especially as we are currently stranded in Grants Pass, OR awaiting vehicle repairs. How can we go about securing the refund?

I used your website to book a room at the Carrington Hotel in Katoomba. The price advertised was $[redacted], and assuming it was in Australian dollars, I booked it. However, at the hotel, I was charged $[redacted] in American dollars. I realized in the fine print that the currency was not specified upfront, which was misleading as my previous bookings were in Australian dollars. I think clarity on the currency used for quotes is essential to avoid confusion. The lack of transparency has led me to cancel another booking made through your website.

I made a hotel reservation through Expedia for the Extended Stay Hotel in Louisville, Kentucky in June. The room was not clean, so we left after checking in. However, our credit card was charged twice – once on June 26 and again on June 27. Expedia and the manager, Josh, promised a refund. $[redacted].52 was refunded, but I am still awaiting the additional $[redacted].52 charged by Expedia on the 27th to be removed. We only spent 30 minutes in the room. The manager can be reached at [redacted]. The reservation was under Brent Cox at Extended Stay off Dutchmans. Thanks for your help. Brent Cox

I am reaching out on behalf of my niece, Kaleigh H. She bought AIG insurance to cover a trip she had planned in October as a Christmas gift for her mother, Sharon G. H. Unfortunately, Kaleigh was deployed to the Middle East shortly before their scheduled trip to Alaska. She filed a claim with AIG to be reimbursed for the trip’s cost, but it was rejected. Despite multiple attempts to contact AIG, Sharon was disconnected on numerous occasions. This treatment of a soldier risking her life for others is appalling. I am ensuring that your unethical behavior is exposed, urging people to avoid your services. I have contacted my congressman regarding this issue. While Expedia refunded a portion of the trip cost, Kaleigh is still out over $2,[redacted], a significant loss for a soldier. She deserves a full refund and an apology.

I am reaching out on behalf of my client, Dr. R.S. who had made two flight bookings through Expedia on 22.6.[redacted]. The reference numbers are M5UNOK and MANTOL. Dr. R.S. utilized the ticket under MANTOL to fly from Kuala Lumpur to London, but the ticket under M5UNOK was not issued, yet he was charged RM5,[redacted].09 on his CIMB credit card. I have been in contact with British Airways since September [redacted], and they have advised us to seek a refund from Expedia due to a duplicate reservation. Your prompt attention to this matter would be greatly appreciated. Thank you, Datin B.K., Advocate & Solicitor.

Dear Sir/Madam, I made flight reservations through Expedia and believe there has been an error in the charges. On July 16th, $[redacted].37 was debited from my account for a flight with Malindo Air. Subsequently, on July 19th, three separate deductions were made by Malindo Air: $[redacted].79, $[redacted].79, and $[redacted].79. I assume these charges are for each leg of the journey, making the total $[redacted].37 incorrect. Jetstar also withdrew $[redacted].16 for the return trip. I urgently require the $[redacted].37 refund to settle an outstanding bill and avoid further fees. Despite attempts to contact Malindo Air without success, they advised me to reach out to you for resolution. This situation has caused significant inconvenience and disappointment. Please acknowledge receipt of this message and confirm the prompt processing of the refunds. I eagerly await your reply. Booking number: [redacted] R. White

Hello, I reached out to customer service today, July 19, [redacted], to cancel my reservation # [redacted] and Travel Protection. The customer service representative, Beula, informed me that my trip is non-refundable due to being purchased at a discounted rate and cannot be credited. I kindly request a review of my and my husband's (Shalendra Prasad) loyalty history with the company. A few years back, we had to cancel a trip due to weather, and the representative at that time efficiently handled the cancellation and provided confirmation via email. I must express my dissatisfaction with the recent customer service experience, as it was the worst, and I felt let down by the service tone and lack of assistance provided by Beula. I would greatly value a resolution from your team in regards to the cancellation. Due to a family emergency, I need to cancel the trip. I can provide written proof if necessary. I would much rather be relaxing on a beach with a drink in hand than dealing with such stressful circumstances and being unable to enjoy the trip. It's distressing to be compelled to pay for a trip that I am unable to take because of this emergency. For communication, please reach me via email at [redacted] or phone at [redacted]. Thank you, Evlin Mala.

Regarding Itinerary #[redacted][redacted] for passenger Alice G. There seems to have been confusion with the airline operation on your flights between JetBlue Airways and South African Airways. The return flight on June 23rd caused difficulties due to terminal information issues and your discomfort with online bookings. Sadly, this resulted in a missed flight and additional expenses with Kenyan Airways. Communication breakdowns between Expedia and the Airlines were noted, causing inconvenience. A complaint was filed by phone with attendant Joe on July 8th, yet no response has been received. Please address these issues promptly to improve customer satisfaction. Thank you for your attention to this matter.

After facing significant challenges, I successfully rescheduled my reservation from #[redacted][redacted] to the next day. The change was confirmed under #[redacted]67-01. However, amidst this frustrating ordeal, I discovered the reservation was non-refundable. Upon attempting to cancel, it stated the refund would be processed within a week. I seek reassurance on the refund status. Surprisingly, the new confirmed reservation #[redacted]67-01 for July 31st does not reflect on my itinerary. I am puzzled by the absence. Consequently, I wish to cancel the second reservation, but its absence in the itinerary impedes me from doing so. Kindly cancel reservation #[redacted]67-01 and send confirmation to my email. Regrettably, I am compelled to state that this communication method with your business is far from user-friendly. This challenging experience has deterred me from using Expedia.ca in the future. Best regards, LE

Hello, I made a reservation at the Dead Sea Hotel for October 14-15 on June 30. I contacted the hotel the same day, but they have no record of my booking yet. I have already paid the full amount for the stay. I would like to cancel my reservation and request a full refund. I also purchased insurance at $8 per person and would like to utilize this to cancel my booking. Thank you. Sincerely, Limor

I recently made a car reservation through Expedia Canada for July 2nd to July 6th with Enterprise Car Rentals. Unlike previous bookings, I didn't receive an email confirming the charges, so I didn't notice the discrepancy in the amount. While the initial insurance charge of around $80 was as expected, at the pickup, I was surprised by an additional fee of over $[redacted] CAD. This lack of transparency from Expedia regarding the total cost is disappointing. I believe the discrepancy between the presented amount and the actual charge needs to be rectified. It wasn't until I checked my credit card statement that I realized the full extent of the charges. I am requesting a refund for the overcharged amount.

Subject: Days Inn Midtown Concerns Dear Ms. Murphy, I would like to sincerely apologize for the issues you encountered during your recent stay at Days Inn Midtown. Our maintenance team has resolved the AC problems, and our housekeeping staff has been instructed to ensure rooms are fully stocked for guests. Additionally, we have conducted training with our front desk to enhance guest experience. We would like to offer a 30% refund, but as you booked through a third-party site, please contact Expedia for the refund process. We value your feedback and aim to improve our services. For further assistance, please contact me at [redacted] Thank you, Lisa Anaya Assistant General Manager

I need to make changes to my flight from Saint Maarten to Colombia booked for July 28, [redacted], to either July 25th or 26th due to finishing my course earlier than expected. My name is Shirley Romero from Bogota, Colombia. I administer security courses for Long Port Aviation NV SXM in Saint Maarten. I aim to avoid any complications with the law on the island, hence the urgency to modify my travel dates. I encounter difficulty adjusting my flight online and seek assistance as I am unable to make changes through a local travel agency. I am puzzled by the limitations despite purchasing tickets online and hope for your support in resolving this issue promptly. Your help would be greatly appreciated.

I attempted to book a room on Expedia with Sofort Überweisung but encountered errors during the process. After being charged around [redacted] euros despite the failed attempts, I successfully booked a room under the name Gina Korbella. However, the rooms booked under Dennis Kranich were a mistake. I kindly request the cancellation of the two rooms booked under Dennis Kranich from 6.9 to 8.9 and the refund of the [redacted] euros. I appreciate your assistance in resolving this matter promptly. Thank you. Dennis K.

Regarding your Qantas Hotels booking with reference QAQKP4WHC, I attempted to book a room for the Hoxton Hotel Shoreditch in London for September 3, [redacted], using my iPhone. After inputting the date and proceeding to payment, I observed that the booking had changed to today's date, which was not my intention, being in Australia. I have contacted Qantas Hotels and the Hoxton to address this issue. The front desk staff at the Hoxton explained that since it was booked through Expedia, the reversal needed to be handled directly with you. I was unaware that Qantas outsourced to your company. It seems there was a glitch with the app that caused this confusion. I kindly request the prompt reversal of this booking error. Thank you for your understanding and cooperation. Sincerely, L. P.

I experienced an issue with my American Airlines frequent flyer miles not being credited for a Hertz car rental booked through Expedia. Despite providing my AA frequent flyer number to the Hertz agent and seeing it on my receipt, the credit was denied later. After numerous calls, Hertz explained that bookings through Expedia are ineligible for miles. American Airlines has been supportive, while Hertz's handling of the situation was unsatisfactory. I reached out to Expedia customer service to suggest they alert customers about this restriction on their site or confirmation emails. The representative I spoke with seemed unable to grasp the problem, which could have been due to language barriers or comprehension issues. It's crucial for Expedia customers to be informed about this policy before booking to avoid losing out on valuable miles like I did (nearly 30,[redacted] miles).

I had booked a special private car for a surprise break for my partner's 65th birthday. However, the experience was disappointing and embarrassing. I called three times from the UK to confirm the arrangements, but our private car at the airport took nearly 45 minutes to arrive on July 25th for our Glasgow to Barcelona flight at 7:35 am. Eventually, we found someone who was looking for us. The car's quality was very poor despite the almost £[redacted] booking fee. I was promised an email to confirm our return airport collection on July 28th, but I have not received it yet. This whole situation has left me shocked and distressed. Can you please confirm our pick-up? - Lynn Nicolson

I purchased a package deal for flights and two rooms for two days. I attempted to extend the trip by one day through someone claiming to be an Expedia employee named LEO, but he turned out to be a scammer. LEO requested Google Gift Cards totaling $1,[redacted], claiming they were needed to add a day to our trip, but it was all a scam. My family fell for it, and now I realize I should have questioned this. Please investigate this scam as it has caused us great distress. Our flights are #[redacted][redacted] and #[redacted][redacted] for Terry G. and Denise T., and also #[redacted][redacted] for Eric F. and Alisa T. I urge action to stop scammers like LEO from harming others. Thank you.

Hello, I am seeking advice regarding a travel issue my husband and I encountered. We had booked tickets from Vancouver, Canada to Naples, Italy with a layover in Frankfurt. On the day of our flight, we received multiple notifications from Expedia about flight cancellations due to mechanical issues, ultimately leading to a significant delay. Despite the confusion and lack of clear explanations, we attempted to follow the instructions given to us. However, upon arrival at the airport, we found that our original flight was not actually canceled, and we faced difficulties with both Expedia and the airlines in resolving the situation. After numerous phone calls and conflicting information, we were able to board a later flight but experienced further delays and additional complications upon reaching our destination. The entire ordeal, including multiple trips to the airport and unforeseen penalties, has left us feeling frustrated and seeking compensation for the inconvenience caused. The responsibility seems to be unclear between the airline and Expedia, and we are uncertain of the appropriate course of action. Any guidance on how to address this situation would be greatly appreciated. Thank you.