Entertainment.com Customer Service Issues

Hello, my membership has been inactive for years, but I'm still being charged the $19.99 yearly fee. I noticed charges on 12/20/19, 12/21/20, and now 12/20/21. I've tried reaching out to Entertainment before, but my expired account prevents me from contacting them. My account number is #[redacted], linked to my old email [redacted] I now use [redacted] and would appreciate if you could respond there. Could you please refund the three $19.99 charges and close my account to avoid further withdrawals? Thank you for your help.

I have used Entertainment coupons for years, mainly from the book bought at my child's school, and now I am trying out the app for the first time. I downloaded it on December 31, but I encountered a few issues that concern me: 1. I received two different emails on the 31st regarding my digital membership purchase, each with a different order number (S[redacted] and S[redacted]). I only intended to make one purchase and don't understand why I received two different orders. 2. The app incorrectly shows my current location as [redacted] E. [redacted] S. in Ogden, Utah [redacted], but it should be [redacted] instead. I've tried to update my location without success. 3. I provided my American Express Card information expecting the charge to be $24.99, but I haven't seen any charge on my Am. Ex. account yet. I wonder if the first 30 days are free, and the charge will only reflect after the trial period. 4. I am unsure if I need to complete any additional steps to properly set up my account on the app. When I check My Account, I'm not certain if everything is correctly set up.

I purchased the Entertainment book for [redacted], but I am facing an issue logging in to access the coupons. I received an email instructing me to reset my password, but after following the steps, I am still unable to sign in. Can someone assist me with logging in successfully?

Hi, I noticed a charge on my Visa statement for renewing my Entertainment membership. The bill was $49.98 to Entertainment.com, while your website shows a membership fee of $29.99. It also mentions a 30-day free trial and a membership cost of $24.99 when downloading the app. As a loyal customer for 30 years, I would expect better treatment. Could you explain why there is such a difference in pricing for renewing customers? I believe I should receive a refund of $25, or alternatively, I would like to cancel my digital subscription and get a full refund of $49.98. It's disheartening to consider ending my long-term subscription due to this discrepancy. I hope for a prompt resolution. Sincerely, Carolynn M.

Hello, I am Amy K. from Highland Gardens in Camp Hill, PA. An unauthorized coupon for our company is being advertised in your publication, and we kindly request for it to be removed promptly. If you have any inquiries, please reach out to me. Thank you for addressing this matter promptly. We appreciate your assistance. Sincerely, Amy K.

I am experiencing issues with the phone app. When using the tab on my iPhone 13 to log in, instead of accessing the main menu directly, I am asked to provide my login information. Once logged in, a loading wheel appears attempting to connect to the internet. After a minute, the screen disappears, and the app defaults back to the entertainment icon. If this problem persists, kindly cancel my subscription and provide a refund.

I bought a 1-year Entertainment membership on 2/7/22 with order # S[redacted]. When I tried to use it on 9/10/22, I had trouble with the redemption code screen. Unsure if my subscription had expired, I renewed it on 9/10/22 at the vendor with order S[redacted]. Can I get a refund for the recent membership and use the remaining months on my original membership? Even though only one membership shows on my phone, are both memberships active, and how can I access them?

I attempted to buy three Entertainment Books online as Christmas presents before the end of the year, but I encountered issues with the order process. The funds were never deducted at that time, and I was surprised to discover $[redacted].95 was withdrawn from my account today. I did not receive a confirmation email for the order. Due to this unexpected charge, I ended up buying other gifts for my loved ones, assuming the Entertainment Books order did not go through. This financial burden is particularly challenging for me as I am on a fixed income due to a disability. If a refund of $[redacted].95 could be processed for the charge made on 1/2/23, it would be greatly appreciated. The online purchase experience has left me dissatisfied, and I may have to reconsider buying these books in the future.

I selected a restaurant in San Diego on your website using my phone. After clicking "Ready to use," the coupon displayed an expiration date of April 7th, [redacted]. I won't use the coupon until April 26th, [redacted]. My concern is whether I can still access and utilize the coupon on that later date, given that I previously selected "Ready to use." I'm uncertain if choosing this option affects my ability to redeem the coupon after its initial expiration date.

I am Crizzer K., and I want to address the incident that led to my permanent ban from Lau Berge in Lake Charles, Louisiana. I am a 67-year-old man who experienced an urgent need to urinate. Regrettably, I resorted to using a cup in the exercise room in the absence of proper facilities. Security identified this as indecent exposure, captured by the cameras in the room. I understand the mistake I made, and I sincerely apologize for my actions. I wish to inquire about the possibility of having the ban lifted and being allowed back on the premises. My account is under P[redacted].