Entertainment.com Customer Service Issues

I signed up for a $0.99 one-month trial subscription online, expecting to receive local eatery coupons, but the system did not work as advertised. I canceled my trial within two weeks due to this issue and requested a refund for the trial month. Instead, on October 2nd, I was charged an additional $1.99 for the next month without my consent. I have tried contacting customer service without success, so I will be disputing these charges with my credit card company to prevent any future unauthorized charges. I used to use the Entertainment Book, and that system worked well for me. This new system has been disappointing and unreliable.

I placed an order for a book with the order number S[redacted] in November [redacted], using the promo code "FRIDAY" for a 40% Black Friday discount. However, upon checkout, the discount was not applied, resulting in a charge of $35 to my credit card instead of the expected discounted amount. I am requesting a $14 credit to my credit card to rectify the situation, or I am willing to return the book for a full refund upon its arrival. This issue is quite uncommon for me as a regular book buyer, and I hope for a prompt resolution. Thank you for your assistance. Janet D'Angelo at [redacted] Merriman Road, Wethersfield, CT [redacted]. Phone: [redacted]. Email: [redacted]

In August [redacted], I received 5 auto-renewal books and ordered 5 more in December for different recipients, without individual cards. I'm unsure of the access codes for the Christmas gift recipients. I've purchased these books for years but now feel lost. The Christmas gifts were all sent to me, not other addresses in August. With the last batch, I received 5 codes, but I'm unsure which code is for each book. I lack a smartphone and wonder if others without computer experience face similar challenges. Thank you for any assistance. - M.

Hello, I attempted to send the following message: Dear Customer Accounts, I received an error message stating "Sorry couldn't find that page" indicating my previous email did not go through. Therefore, I am reiterating my request to cancel my annual renewal membership with Entertainment Book starting today and opt out of auto-renewals for [redacted]. The last book I received with the auto-renewal was for [redacted]. I might have mistakenly received the San Francisco and Greater Bay Area book, but I discovered the error too late to return it. I have followed your online cancellation instructions which include confirming at the bottom of the page. However, to ensure cancellation, I am sending this email as well. I eagerly await your response via email confirming my cancellation request. I am unsure if the codes in my account are correct, but I will provide them nonetheless as I cannot locate my membership card: Book [redacted] Annual - code [redacted] - January 1, [redacted] Book [redacted] Annual - code [redacted] - December 31, [redacted] Thank you, Elizabeth L. A.

I renewed my subscription with Entertainment.com in July [redacted] after receiving an email reminder about the cancellation deadline. Surprisingly, my credit card was charged for auto renewal in June [redacted] without any prior notification. Despite checking all folders, I did not receive any emails until recently when I got auto generated ones to recover my account. I have used their website a few times to print coupons, but now I am being told I have a mobile app account which I never signed up for. The website shows my basic details but no active subscriptions, while the recovery link provided in their email leads me to a digital app membership auto renewal. I was unaware of this and would have canceled if I had been properly notified of the renewal.

I am disappointed with the fundraising practices at this school. It's frustrating to see a lack of communication and transparency. I've experienced unauthorized charges deducted from my account twice now, leading to overdraft fees. I am seeking a refund and reimbursement for any additional fees incurred. The repetitive automated responses without any resolution or human interaction are unacceptable. I feel compelled to dispute and report this situation as it appears to be a widespread issue affecting many individuals globally. It is important to hold accountable those responsible for these actions. I expect a resolution promptly.

I have been experiencing issues with my Entertainment Book membership. A few years ago, I bought memberships as gifts and for myself. Initially, everything worked well, and we used it frequently. However, for the past year or so, our membership has not been functioning. I did get a new phone, but even after purchasing another membership, I still cannot access it. It has been challenging to reach out to the company for assistance, and I may now have multiple memberships without being able to use any. I would appreciate help resolving this issue as I only need one active membership and may be eligible for a refund.

Hi there, Calabria Market hasn't been involved in this program for quite some time. We were surprised to hear that our business is listed in your digital book as we didn't authorize it. We have no idea when this inclusion was approved, and we don't have any means to track or manage these digital discounts. Can you please address this issue promptly and remove our business from your platform? Thank you. Regards, Vicky S.

I sent them a message back in July. I never received a response, and I have been struggling to contact them. I have had an incredibly difficult time trying to reach anyone regarding my entertainment book coupons. I have been unable to use them, especially via the app when I couldn't carry the physical book with me. I have tried everything: resetting my password multiple times, uninstalling and reinstalling the app repeatedly, attempting to log in again and again, searching for customer service phone numbers to no avail, creating new passwords that still aren't recognized on the app, trying to create a new account but told my email is already in use, and discovering there is no direct email for support. This process is time-consuming and frustrating especially with kids. I wish there was a phone number I could call for immediate assistance instead of messaging back and forth. I am extremely frustrated and hope for help or guidance on who to contact for live support. Your assistance would be greatly appreciated so I can utilize the service I paid for. I would even consider a refund since I couldn't use the digital coupons the service offers as the year is ending. Thank you for your help! - Marni

I attempted to use a Verizon coupon at the Subway location on Golden Drive in Blandon, and was informed that they do not accept such coupons. Despite my attempts to reason with the woman, she stated that the store does not honor any coupons, including newspaper and entertainment coupons. After contacting Verizon and speaking with Subway's corporate office, it seems that they are not obligated to accept any coupons and are experiencing issues with Verizon coupons. Subsequently, Verizon assured me they would reach out to you regarding this matter. It is frustrating that the local offers do not seem to work as intended, especially when there is a partnership with Verizon. I have encountered similar issues at another Subway location. I hope that this situation can be resolved promptly.

I am following up from my previous message about a lost Drury Lane coupon from my Entertainment Book. My family and I plan to see Mary Poppins on Dec. 13 and would appreciate a replacement coupon for that event. We are willing to purchase extra tickets but hope for a complimentary coupon for our granddaughters. Christmas expenses add up, and it would be a kind gesture from Entertainment Book to provide the coupon rather than us buying another book so soon. Time is ticking, and I hope for a swift resolution to make our Christmas celebrations merrier. Thank you. - Carolyn Yoemans [redacted] W. Emyvale Ct, Plainfield, IL [redacted] [redacted] [redacted]

I require urgent assistance from Entertainment Book as this is my third attempt to seek help, and time is of the essence. I urgently need an additional Drury Lane Theater Coupon in the SW Entertainment Book for Oak Brook, Illinois. I aim to use it to take my two granddaughters and their mothers to see Mary Poppins on December 13. Unfortunately, I misplaced one of the coupons I had. As I purchased two books this year, acquiring another one just for this coupon seems excessive, especially during the expensive Christmas season. Your prompt assistance in resolving this minor issue would be greatly appreciated. I have been a loyal customer, occasionally purchasing two books a year, as I did this year. Carolyn Y. [redacted] W. Emyvale Ct. Plainfield, IL [redacted] [redacted] [redacted]

I am struggling to receive assistance with my recent order. All my attempts have been futile, and I am shocked by the lack of a contact phone number. Despite sending an email previously, I have not received a response. I recently purchased 4 entertainment books for RI but forgot to apply the 15% discount. I am seeking your help to have the discount added and a credit issued to my credit card. My name is Diana Arcand, residing at 81 Pemberton St, Providence, RI. I would appreciate it if you could address this promptly. I am a long-time customer who has bought books for personal use and as gifts for years without such issues. If possible, kindly reach out to me with a resolution. Due to email delivery problems, please consider texting me at [redacted] instead of emailing. Thank you.

I purchased 2 Entertainment [redacted] books on 11/30/19. According to the shipping details, the books were sent out via UPS in early December and transferred to the US Postal Service in Abington, PA on 12/4/19. However, I have never received the books and the tracking information has not been updated since they were transferred to the Post Office. I only noticed this recently as I was busy during the holidays. I am frustrated because it has been 2 months since I paid for the books and I still haven't received them. UPS mentioned that they are not liable once the package is handed over to the postal service. I am disappointed that Entertainment Books does not provide a phone number for customer service. I am eager to resolve this issue promptly or else I would like a refund for my purchase.

Earlier this year, I purchased two books and have been unable to use the coupons due to restaurant closures in Portland, OR. Recently, a book was shipped to me without authorization and I was charged $30 on my credit card. I have disputed this charge. Should I return the book that was sent without my consent? I do not want to pay for the postage as I did not order this item. If there is no resolution, I intend to return the entire purchase and escalate the issue to the Better Business Bureau. I believe this situation is not lawful.

I am Susie, the owner of Miss Priss Cupcakes in Long Beach, California. I want to address a recent offer of "buy six get six free cupcakes" that was not authorized by our organization. The offer is linked to T-Mobile. Please contact me urgently at [redacted]. This is not an isolated incident, so I urge you to reach out to me by phone at your earliest convenience.

I did not receive any notification from Entertainment.com prior to them renewing my digital membership without my consent. After reaching out to them with ticket #[redacted], I was provided with my account number and an unfamiliar email address. Despite using this information to cancel my account, they are refusing to do so until next year. I demand that they cancel my account immediately and refund the charge to my Discover ending in [redacted] promptly. If the issue is not resolved within five business days, I will escalate it to the BBB and pursue legal action. I find this situation to be fraudulent and thieving. The customer service on their website is, without a doubt, the worst I have ever encountered. Sincerely, William (Bill) B.

I bought two Entertainment books, one for myself and one as a Christmas present. I've downloaded the app and used the membership access code for mine, but I'm unsure which one I activated. Can you help me identify which code hasn't been used on the app yet? The two codes for my books are listed below: Code 1: tree386wsx Code 2: tree941dyd I would appreciate it if you could let me know which code is available so I can gift the other one. Thank you for your assistance.

Hello, I have been purchasing Entertainment books for many years, and this year I decided to gift two of them. On Black Friday, I used a promo code that gave me a $4.50 discount, bringing my total to $25.50. I usually buy as a guest and have never set up a login account. When I tried to access my account using my email, I received a message stating there was no account associated with it. I have never signed up for the recurring program. I have a few questions: 1. Why does my credit card company say I have a recurring account with you? 2. How do I cancel this recurring charge if it exists? 3. If I activate the digital memberships for the two books, will there be recurring monthly charges, or is this included with the books? Any help with these questions would be greatly appreciated. Thank you, M.V.

On January 29, [redacted], I purchased an Entertainment Book for a one-time fee of $12 through an email link from Entertainment.com. The book arrived by mail around two weeks later. However, my credit card provider, Chase, recently alerted me that this $12 charge is now set up as a recurring payment on my card. I was unaware of this and would not have made the purchase if I had known. I've purchased Entertainment Books before without this problem. I am requesting that Entertainment.com cancel the recurring charge immediately. Unfortunately, I couldn't locate a phone number on the website to contact them directly. My account is registered under the name DJ Graves with the email [redacted] I appreciate any assistance with resolving this matter.