Econolodge Customer Service Issues

Yesterday, my stay at the Econo Lodge near the airport was terrible. There were roaches everywhere, even getting into my baby's formula. As an asthma sufferer, being around roaches is especially problematic for me. When I informed the front desk, they only gave me a 15-minute window to address it, which was not practical given the situation. I've raised the roach issue before at this hotel, and now I'm seeking either a refund, an alternate room, or perhaps a free night at a sister hotel. Customer service suggested waiting until check-out for resolution, but that's not acceptable as my check-out is soon. I hope to have this matter addressed promptly as it was a distressing experience.

We are hosting an event, and the room costs are exceeding $1,[redacted]. We have been attempting to reach a manager at the [redacted] W Temple location, but every time we call, an employee informs us the manager is unavailable and suggests calling back in the morning. Despite calling daily for a week, we have been unable to speak with a manager. We are interested in discussing the possibility of waiving or reducing the incidental fee, especially since some of our guests are traveling nearly 1,[redacted] miles. The rooms were booked from October 31st to November 3rd, with payment already processed for 7 rooms. We hope that Econo Lodge can accommodate our request. Please assist us in connecting with a manager. Thank you. Paul W. Frank

I booked a one-night stay at Economy Lodge located at [redacted] Ross Clark Circle, Dothan, AL [redacted] for $61.01 with a senior discount. However, another unauthorized transaction of $[redacted].03 for 3 additional nights appeared on my card. Despite showing evidence of the unauthorized charge, the receptionist, Ms. Denise Carroll, claimed only the $61.01 charge was valid. After much back and forth and involvement of my bank, it was confirmed that both charges originated from the lodge, with the $[redacted].03 deducted first. I have been trying to resolve this with multiple staff members, even contacting the manager, Tammy Kyser, who has yet to return my call. I am still awaiting a refund for the unauthorized charge, and Ms. Denise mentioned deducting it if I extend my stay, which I find unfair given the circumstances. I am in distress, seeking resolution and a peaceful night's sleep. Thank you for promptly addressing this urgent matter. - Mr. Sidney W TICE, member acct # SWT [redacted]. Phone: [redacted].

I stayed at the Econo Lodge in Lexington, Kentucky and encountered a severe cockroach infestation among other issues. Baby cockroaches were crawling on us the night we arrived, and we found large adult cockroaches in the morning. The condition of the room was appalling and needs urgent attention. The front desk staff were unresponsive, acknowledging the infestation only casually. We have never experienced such a dreadful stay at an Econo Lodge before and are deeply disappointed. We are currently addressing this matter with the health department to ensure the safety of future guests.

I checked into the Econo Lodge in Perry, Florida at 11 p.m., exhausted from the journey. Room [redacted] was where I stayed. I quickly went to bed due to fatigue. Upon waking up and attempting to shower, I was dismayed to find the faucets were corroded and dirty. The tub floor was torn up, sticky with residual glue. I am looking for a way to send you pictures of the condition. The owner assured me he would address the issues and only offered a $16 credit. I spoke with him at 3:30 a.m., disrupting my sleep. Additionally, the handicap room's door was hard to lock and loose. The parking spots designated for handicapped individuals were not wide enough, violating state regulations. The owner's attitude was disrespectful, especially towards my disability of wearing hearing aids. Despite my extensive travels, I have never encountered such unclean bathing facilities. I requested a full refund for the experience.

I made a booking through Booking.com in Prince George, BC, Canada but had to cancel last minute due to a family emergency. I reached out to Booking.com on April 14th after being advised by Econo Lodge where my stay was scheduled from April 15th to 21st. Despite being reassured by an email from Booking.com that I would not be charged due to the circumstances, the charge still went through on my credit card after some confusion. This situation has left me dissatisfied as I had to miss a work trip to Prince George and would like to have this matter resolved.

Our card was charged for a reservation we didn't use. I booked a 2-night stay at a specific rate but was not informed about a deposit. When we decided not to stay and asked for a cancellation, the desk clerk still processed my fiancé's card, resulting in a $96 pending charge for 30 days. Despite being told they sent a fax to release the payment, nothing has changed. They claim they didn't charge the card, but the pending charge says otherwise. I demand the immediate release of our funds. I am very dissatisfied and will not choose Econolodge in the future. If this matter isn't resolved today, I will discourage others from using Econolodge.

In March [redacted], we booked and paid for two adjacent rooms in Gatlinburg, Tenn., for September 26-30, [redacted], with a no-cancellation policy. Despite my partner checking in early on the 26th and requesting to hold the key until my arrival, the front desk gave our room away when I arrived late due to work. Although they promised to move us the next day, the management failed to deliver and reassigned the room. The room we ended up with was a nightmare, with a loud AC that prevented us from sleeping. As an experienced traveler, this has been my worst experience. The service here has been a disappointment, and I believe a refund is warranted for this vacation catastrophe.

I have stayed at your hotel twice now, and on both occasions, I have not received my deposit back. The second time, they claimed there was a stain on the towels. Despite being told I could stay longer, when I returned, I was rushed out, packing alone. Upon reaching the front desk, they refused to return my deposit. This treatment was neither fair nor acceptable.

My recent stay at a motel was incredibly disappointing. Arriving exhausted after 9 pm, I was only able to endure the room for 2 hours before leaving due to dirty conditions, unclean sheets, and encountering an exceptionally impolite front desk clerk. Despite my fatigue, the situation became even worse when I was placed in a pet-friendly area and overcharged for a nonexistent pet. The room smelled unpleasant, lacked furniture, and did not match the expectations I had for a King suite with a whirlpool. Instead, I had a small bed and a cramped tub with jets that sprayed water in an awkward direction. I am greatly dissatisfied with the experience and seek an immediate apology and resolution from the management, especially given the current virus pandemic. I intend to pursue this matter until it is addressed to my satisfaction.

My recent stay at Econo Lodge in Iron Mountain, MI was truly disappointing. I arrived late, exhausted, only to find dirty rooms, unkempt sheets, and an unhelpful front desk clerk. The room smelled unpleasant, and I was charged extra for a pet area I didn't even need. The accommodations were not as advertised, with a small bed and a subpar whirlpool tub. I am extremely dissatisfied with this experience and expect a prompt apology and resolution. This poor experience during a virus pandemic is unacceptable. I am seeking a full refund and a satisfactory response from the hotel management. - N.L.

I had an awful experience at a motel last night. I arrived around 9 pm exhausted, but could only stay for 2 hours due to the dirty room, filthy sheets, and the rude front desk clerk. She chuckled at me when I almost tripped on the stairs with an unexpected dip. I was placed in a pet area and charged extra, even though I didn't have a pet. The room smelled bad, had no table or chairs, and cost me $80 for 2 hours. I thought I booked a King suite with a whirlpool, but got a small bed and a cramped tub instead. It was a disappointing stay during a pandemic. I expect an apology and a solution to this issue. I will escalate this until I receive a satisfactory response. -Nichole L.

On 06/04/[redacted], I booked a smoking double bed room at Econo Lodge in Decatur, Alabama through Priceline for $66.14 with authorization code [redacted]82. Upon arrival, there was confusion at the front desk. Initially, I was told Priceline rejected the payment, but I knew they had accepted it. Later, I was informed that the rate was for a two-day stay and charged an extra $21.00, and despite booking a smoking room, I was given a non-smoking one. The room had various issues such as a malfunctioning TV, a bathroom door off its hinges, and overall cleanliness problems. Additionally, the front desk staff mistakenly claimed we had checked out when we hadn't. The experience was disappointing, with other guests engaging in inappropriate behavior on the premises. I am seeking a full refund of $87.14 and hope for a prompt resolution without involving legal action. My contact number is [redacted]. Thank you.

When I made my online booking for a room at the hotel, I relied on the description and photos provided on the website for the 2-star establishment. However, upon checking in, the room was nothing like the online portrayal. The bed was old and concave, there was an outdated box TV, the walls were filthy with dirt and food, the furniture had cigarette burns, holes in the walls, and no amenities as advertised. The room also had a non-functioning air conditioner, a dirty floor, and overall lacked basic cleanliness. Despite expressing my concerns at the front desk, I was informed of a 15-minute complaint policy that was not disclosed earlier. The staff was unhelpful and dismissive, and the new room provided was still dirty with ketchup on the walls, children's drawings, and other uncleanliness. I believe we should be compensated for at least one night, if not two, due to the poor conditions. The hotel's advertised standards are not met, and the cleanliness is severely lacking.

On June 28, [redacted], I made reservations through Booking.com for 3 rooms at Econo Lodge Hotel located at [redacted] North Military Highway in Norfolk, Virginia. Verified bank records show that 3 withdrawals of $[redacted].02 each were taken on June 30, [redacted]. I cancelled all reservations on July 13, [redacted], three days before the refund deadline. After a month of following up, my account was credited $[redacted].02 on July 30, [redacted], only for one room. I am owed a refund of $[redacted].04 for the 2 remaining rooms. According to representatives, only the manager can process refunds. However, I have been unable to reach the manager as they are either unavailable or not on-site. This level of customer service is unacceptable, and I request the remaining refund amount be credited to my account promptly. Despite a positive recommendation, this experience with Econo Lodge has greatly impacted my opinion of the hotel.

During my stay at Econo Lodge in Tracy, California, I encountered some issues with the next room due to a large gap underneath the connecting door, resulting in noise disturbances. Following complaints from neighbors and a misunderstanding regarding smoking in the room, I requested a change to a smoking room, but later changed my mind. The front desk attendant appeared to be having a bad day and was unhelpful, refusing to accommodate my request for a new room. Despite promises not to smoke in a non-smoking room, I was denied a room change. The interaction was unpleasant, with the attendant being uncooperative and unprofessional. I tried to address the situation civilly but was met with resistance. Therefore, I am seeking assistance from corporate as the issue remains unresolved.

I'm Cody Smee. I have been staying at EconoLodge in York. Last night, while feeding my newborn daughter, I saw and caught bed bugs crawling on her. I calmly took one to the front desk, expressing my concern. I didn't want to cause trouble and just asked for a refund so I could find another place to stay. However, despite our difficult situation with work, losing our apartment, and car troubles, the hotel only offered to reimburse me for one night. This isn't enough for us to find another room, forcing us to make the tough decision of walking with our newborn daughter and belongings in the middle of the night to find another place to stay. The staff showed no care or effort to address the bug issue. I urge the hotel to refund the money for the time I stayed there.

I booked a room online with Choice at Econolodge in Palm Harbor, FL. When I contacted the hotel at 4:15 pm with a question, the person who answered was agitated. He insisted I cancel my reservation as he wouldn't honor it. Despite my inquiries, he repeated that they wouldn't provide a room if I showed up. Requesting to speak with the manager was denied, and I was told they would say the same. I contacted Choice and a helpful representative assisted me. Despite trying to resolve the situation, the Econolodge staff remained difficult. They claimed to be full and unwilling to accommodate us. It seems they were overwhelmed by Spring break visitors, leading to the unprofessional behavior. Thankfully, the Choice rep helped us secure a room at Hampton Inn. We will avoid Econolodge in the future and hope for improved customer service and employee behavior at the hotel.

I sent funds to my daughter to avoid her having to sleep in her car. When she arrived at the EconoLodge around 11:50 pm, the front desk staff was unhelpful, claiming they didn't know how to price match and suggested she go elsewhere. Even requesting a supervisor proved unsuccessful as she was told he was sleeping and not to be disturbed. As she tried to book a room on her phone, the time passed midnight causing the system to move to the next day, complicating her situation. She expressed feeling unsafe after a person approached her in the parking lot. I seek a resolution by allowing her to check in early the next day. I am a veteran with limited resources due to COVID and only wish for my daughter's safety. Despite her efforts, she was met with repeated denials from the uncooperative front desk. I am considering contacting the Better Business Bureau, local news outlets, the police, and the newspaper if this issue is not addressed promptly. Thank you for your attention to this matter.

I reserved 3 rooms on September 24th and 25th for a wedding block at Econo Lodge on [redacted] Main St. in Stevens Point, Wisconsin [redacted] managed by Bill Glass. Despite the block being organized by Steve and Chrissy Lee, our stay was disappointing for various reasons: excessively dirty floors, malfunctioning room keys, odors in the pool area, delayed pool opening, no hot water for my sister-in-law, issues with alternative room assignment, and dirty floors causing discomfort. The total charge for the rooms was $[redacted].68, and one room was unused due to concerns. A refund is requested due to this unpleasant experience. I delayed this complaint due to ongoing efforts by the groom, Steve, to address the issues with Mr. Glass over the last month. I appreciate your prompt attention to this matter. - Gail T.