EDF Energy Customer Service Issues

I have been eagerly awaiting a welcome package as a former GREEN customer. Mr. Stefano Groppelli residing at Flat 6, Peri Court, Canterbury, Kent, CT1 3TH. My green account number is GNE[redacted]11. According to the information I received, all residential customers should have received their new account details by the end of April. I am uncertain if the welcome pack may have been lost in the mail or if the transfer from GREEN is simply taking longer than expected. My last bill from Green was dated July 20. In August, a second-generation smart meter was installed but was never commissioned. Nevertheless, some remote readings were recorded in November and December. I have been vigilant about monitoring my consumption by submitting monthly readings since purchasing the property. Based on my calculations, I believe I am on track with my energy usage, although receiving a bill would be greatly appreciated. Do you have any updates regarding my account? Thank you and best regards for your assistance!

My brother, I. Waldron, account # [redacted] [redacted] [redacted] [redacted], left his flat in Hornchurch, Essex in August [redacted] for hospital admission. He stayed for 9 weeks and was then transferred to a care home as a permanent resident. Currently, EDF Energy is billing him £77 per month, with the last meter reading on April 6th, [redacted], being [redacted].04 Rate 2. The flat is mostly unoccupied, with minimal electricity use. As the attorney, I can provide necessary documentation or access to verify his situation. Given his self-funded care, I kindly request a reduction in his monthly tariff until the flat is sold. I previously attempted to contact your organization last autumn but received no response. Can you assist me with this matter? Thank you. Best regards, D. Waldron.

I rented out my property, and the tenant left on 31/03/21. When I contacted you regarding future correspondence being sent to my home address, I provided the meter readings. Upon realizing a discrepancy in the electricity reading, I found my reading to be [redacted], while your department noted [redacted]. Despite confirming with your agent that my reading should start at [redacted], I have now received a bill with the incorrect reading of [redacted]. The property currently sits empty, and I am willing to provide the email from Premier Properties to rectify this issue. I am not willing to pay for the tenant's bill and hope to resolve this situation promptly.

I was recently informed about a new 2-year energy supply agreement with EDF that I did not consent to. I wish to cancel this agreement. I did not actively agree to any new tariff, and it seems that EDF assumed my consent without any form of communication from me. My previous supplier collapsed, leading me to EDF, and my existing contract was due to end in September [redacted]. I would like the opportunity to assess the market before the current contract expires instead of having decisions made on my behalf without consultation.

Hello, I have contacted EDF and unfortunately, I was disconnected twice during my calls. I had to wait for 20 minutes each time before speaking with a representative. This has left me feeling frustrated. The issue I am facing is with an 'estimated' bill I received, showing a significant increase of £[redacted] per month on my direct debit. Despite providing a meter reading to your customer service team on the 22nd of July, it appears that the reading used was not the one I provided. I would appreciate speaking to a reliable person who can ensure my readings are accurately recorded and prevent further estimated bills.

EDF recently took over from GE Energy. They did not provide me with a takeover reading and reduced my monthly tariff for my all-electric house. Later, they requested me to switch to a fixed tariff, and my monthly bill rose significantly from £35 to £[redacted]. When I tried to cancel, I couldn't connect via phone as all numbers were unreachable, so I messaged through the app. Although I've switched to a new supplier, EDF rejected my readings. I'm concerned as my meter is in an inaccessible spot under the stairs, confirmed by someone else. I need confirmation of the cancellation but have not received it yet. As a pensioner with poor eyesight, I am disappointed with EDF's actions as they must have known the previous tariff wasn't suitable for an all-electric home.

Hello, I am Mr. Michael Wood, and my account number is [redacted]95. Currently, I pay £[redacted] per month. Recently, I was notified that in October, it will skyrocket to £[redacted], an increase of £85 monthly! Despite being the only one in the house, I have taken steps to reduce my energy consumption by using energy-efficient lighting and limiting my hot water usage. Although I shower weekly, I do not have a TV and only use a computer for up to three hours a day. Surprisingly, my brother's household, which includes a wife and child and uses more electricity, has a bill that is half of mine. I provided my latest meter readings (Low [redacted], Normal [redacted]) on 16/09/21 online. There seems to be a significant discrepancy, and I am quite frustrated by this situation.

I recently received an estimated bill for a property I was selling, which was vacant at the time. I had taken a meter reading in April and sent it to EDF, but they claimed they never received it. The new owners continued to use EDF, so the readings should be on record. Despite contacting EDF and the estate agent involved, the issue remains unresolved. Now a collection agency is threatening a 20% increase on the bill. After a frustrating 35-minute phone call that abruptly ended, I am seeking assistance to resolve this matter promptly. My account number is [redacted], and you can reach me at 70 New Lane, Eccles, M30 7JJ. Thank you.

Account No [redacted]: [redacted]40 Sandys Sandwiches, The Granary, 2, Banffshire House, South St., Axminster EX13 5AD Name: Jeremy Walden I stopped receiving supplies from you on 29/9/21. I attempted to provide my meter reading at that time but was informed the account had been closed. On 29th August, when I gave notice, I received an estimated bill that does not reflect reality. I agreed with one of your agents to provide closing details on 30/9, then you would issue a bill to be paid from my security deposit of £[redacted].00, with any remaining balance returned to my bank account which I provided to EDF. However, no further action has been taken except for receiving a letter today from Themis Recoveries for £94.38. Can you please investigate this matter? Closing meter readings: Low: [redacted] Normal: [redacted] Regards, J. Walden

We have night storage heaters at our property in North Norfolk. Previously supplied by Sainsbury's Energy, the supply is now under EDF. We are looking to switch our dual-reading meter to a Smart Meter next week during the Half-Term Break (25 - 29 October). The address is 'Poppycott' 1 Seaview Estate, Bacton on Sea, North Walsham, North Norfolk, NR120HH. I am addressing this issue due to First Utility's failure after taking over from Sainsbury's Energy, now Shell Energy. Our Electricity serial number with Shell Energy is Z10ER02337, with the last meter reading on 18 May [redacted]. Please contact me by email at [redacted]

Account Number: [redacted] [redacted] [redacted] [redacted] I have an online account where we pay £[redacted] by direct debit on the 1st of every month. We provide meter readings twice a year when requested. I last submitted a reading on 26 June, so I anticipate being asked for another reading in December or January. I received an email yesterday informing me that our 12-month usage summary was available online. However, upon downloading the document, it stated that 0kWh had been consumed at a cost of £0. The letter indicated there were issues affecting the accuracy of the information due to problems with the account. The provided phone number was unavailable for online customers when I attempted to call. I am seeking clarification on these issues as we have been making regular monthly payments, and we are unaware of any problems on our end.

I receive pension credit and used to have the warm front discount until [redacted]. After moving in with my elderly mother-in-law to take care of her, I did not continue the discount as she was the bill payer. Sadly, my mother-in-law passed away in September, and we still live in the same property. I recently applied for the discount through Warm Front, but was informed on July 4, [redacted], that since my name was not on the bill, I would not receive the automatic discount. Although not mentioned on the bill, I was told that as a resident at the address, I could qualify through the broader group applications. The bill reference is [redacted]37 under the name of Mrs. B. Perry, and we began handling the bill from July 30, [redacted], under Mrs. Jacquiline Ellicott (my wife). We are guaranteed pension credit recipients, Mrs. J. and Mr. A. J. Ellicott.

On October 15, [redacted], I moved from 8, Riverbank, Newton Stewart DG8 6QU and closed my account, number [redacted] [redacted] [redacted] [redacted] under the name of Mr. Laurence Harold. Despite this, I have been receiving correspondence from you as if I am still a customer. I kindly request a final bill and a refund for any overpayment owed to me. The prompt resolution of this matter is crucial, as delays may complicate it further.

Hello, I attempted to make a payment of £[redacted].46 for my brother-in-law, Mr. Smylie, who is behind on his payments. I called to use my card, but the transaction was unsuccessful. Mr. Smylie usually pays via Direct Debit, but since he has fallen behind, he is unable to make a card payment. Any alternative suggestions would be greatly appreciated. Mr. Kevin Smylie Account: [redacted] Flat 4 Romney Mansions 52 Langham Street London W1W 7BA

I have been renting out the property at 14 Overton Rd, Leicester LE5 OJA to a tenant for four years, and I am unsure why I am receiving invoices and reminders. I have already provided written notice along with a copy of the tenant's agreement via registered mail. I have attempted to contact you at 0[redacted] without success, so I hope this message reaches you. Please cancel the bill as it does not pertain to my address. My account number is [redacted] [redacted] [redacted] [redacted]. Thank you.

Subject: Adjustment for Electricity Charges at Flat 8, 35 High St Clacton Good afternoon, I am the landlord of the flat located at 8, 35 High Street, Clacton. Recently, the property was re-let to Mr. Daniel Sheldrick on 27/11/21 through Bonds of Essex (01[redacted]2). Following the departure of the previous tenant, Ms. S. Dilley, the property was vacant until Mr. Sheldrick's occupancy, during which no electricity was consumed. I kindly request a recalculation of the electricity charges to account for only the standing charges for the unoccupied period. Please adjust the bill accordingly to reflect this change. Sincerely, B. Miller 26 Corona Road Canvey Island Essex SS88EZ

I had a smart meter installed on Tuesday, 07/12/[redacted]. Since then, I discovered that my freezer has defrosted because the mains wall socket is not working after your engineer visited and turned everything off. There is £[redacted] worth of food that has gone bad. I have connected my freezer to another socket, and it’s working fine. I need someone to come and fix the socket, and I also request compensation for the spoiled food. This included some of my Christmas provisions, as I have been saving all year to host my family for the holidays. Being an OAP, I cannot afford to replace all the food that got ruined.

Hello, I recently had a problem with the newly installed pay-as-you-go gas meter. After it was installed on Friday, I faced an issue with no gas on Saturday morning. I reported a complaint about it, and although it has come back on, the meter seems to be faulty. I had an emergency gas technician come out to check for leaks, but none were found. Strangely, the meter keeps showing that I've used £30 of gas even when nothing is being consumed, and even when the gas was manually turned off. Additionally, the top-up cards provided do not work as none of the 5 places I tried were able to activate them.

I need assistance with submitting my meter reading. It seems that the last reading I provided was higher than the current reading. I checked the meter yesterday, and with the help of my granddaughter, we confirmed that the current reading is accurate. The issue may have been due to my age of 83, as the meter is only 10 inches from the ground and might have been misread previously. I noticed that my monthly payment increased by around $[redacted], which prompted me to inquire about this discrepancy. I would appreciate any assistance you can provide.

On Friday afternoon, an EDF agent informed me that our gas meter was faulty and suggested a replacement. After contacting them again, a different agent mentioned it might be the electric meter instead. I am currently waiting for further updates. Could you please schedule an appointment for a new meter installation? My smart meter display seems to be malfunctioning. Account Number: [redacted]80 Name: M. Walker Address: 36 Crofton Rise, Leeds LS17 8LE