Dyson Customer Service Issues

Subject: Dyson Repair Inquiry Dear Sir or Madam, I am writing regarding my Dyson vacuum with serial number [redacted]-EU-J13051 (DC 19 Allergy). I had a cable reel repair done under my customer number [redacted] with service order number [redacted]. Unfortunately, the Dyson motor has now burnt out. Additionally, the following parts will need to be replaced. Could you please provide me with a quote for these parts and the necessary repairs? Can I use the prices listed for the parts, and do I need to order them separately, or can you include them in the repair service? I will require a DHL shipping label to send the DC 19 back for repairs. Also, I would like to inquire about the payment options available, particularly if payment by direct debit is accepted. I appreciate your prompt response. Sincerely, Dirk L. Hose Part Number: [redacted]-03 Tube Handle Part Number: [redacted]-35 Dyson DC19 HEPA Post-Motor Filter - I couldn't find the item number and price on your website. Pre-Motor Filter Part Number: [redacted]-01

Subject: Difficulty Obtaining Replacement Battery for Dyson Vacuum I am experiencing challenges in obtaining a replacement battery for my Dyson vacuum, model SVO4 Animal US, purchased on 11/25/[redacted], with serial number JU6-US-JKR0534A, registered under Jim Krieski. Despite contacting two individuals two weeks apart who promised to assist but did not follow up, and reaching out to Dyson online support via email, I have yet to receive a resolution. I was advised to utilize live chat support. Currently, my vacuum, still under warranty, is unusable due to the battery issue, causing inconvenience. I am puzzled as to why the battery failed within a year of use. I am looking for prompt assistance in obtaining a replacement battery. Kindly keep me updated. Thank you. Warm regards, J. Krieski [redacted] Big Bend St. Sierra Vista, AZ

I am currently in Thailand and using Dyson technology. I have a concern with one of the Internet-linked cool fans and the advice I received from the UK call center. Firstly, I was given incorrect information about the cost of replacement filters which almost led to not making a purchase. Secondly, the fan does not resume its set conditions after a power outage, which is concerning. I believe there is a need for better training and improvement in the functionality of the technology to align with customer expectations and to integrate effectively with smart home systems like Apple, Google, and Amazon.

I recently purchased a Dyson Animal Ball vacuum on 03/11/[redacted] and have used it only a few times. However, I encountered a problem with the hose being difficult to remove from the main unit since the first use. After attempting to address this, I now have pain in my elbow from trying to detach the hose. Additionally, there is an issue with the clear bin connection to the main unit, making it unable to pick up debris. However, I am now unable to remove the clear bin due to it being stuck. I have tried reaching out for assistance, spending 47 minutes on hold after seeking help online, only to be directed back to calling. I have also sent an email with my complaint and am hoping for a prompt resolution as I am currently without a vacuum cleaner.

I received an email that has left me confused. If the order was not successful, why was my payment processed? This doesn't seem right to me. Hello Hoyong, Thank you for your patience. We apologize for the inconvenience. After checking our records, it appears that the order was not created successfully when you attempted it. To resolve this, you can either create a new order on our website or contact us via phone or chat for assistance in placing the order. Feel free to reach out to us at 1-[redacted]-MY-DYSON (1-[redacted]) during our business hours: 8am to 8pm (CST) Monday to Friday, and 9am to 6pm (CST) on Saturdays. We are closed on Sundays. You can also chat with us on our website for further assistance.

I purchased a refurbished Dyson hairdryer in early November [redacted] and unfortunately, it ended up being defective. After contacting customer service, I was assured a replacement would be sent once the faulty hairdryer was returned. Despite returning it on November 19, I faced delays and conflicting information about the replacement process. I was informed of stock issues, offered a different color replacement, and even given a supervisor's email for updates. However, after sending multiple emails, there has been no response from the supervisor, Tom Kaspar, causing significant frustration due to the lack of communication and the prolonged wait for a resolution. I am now considering my options to either receive the replacement promptly or seek a refund for the faulty product.

During my hospital stay in Australia, the plastic tube of my vacuum broke, rendering it unusable. Unfortunately, my daughter-in-law, unaware of my attachment to the vacuum, disposed of it while cleaning. All that remains are the small tools that came with the vacuum. I seek assistance in proving my previous ownership of a beloved Dyson vacuum to hopefully receive a replacement. Your support in this matter would be highly valued.

Hello, recently, I had an engineer come to fix a squealing noise on my Dyson Hoover. The engineer mentioned it was the pipe near the handle causing the noise so I received a replacement in the mail. Unfortunately, the squealing has returned and is so loud that I cannot use my Dyson. Additionally, a part has an issue where the spring under the red button has popped out, making it unusable. I've never had so many problems with a Dyson before, and this model has become quite a headache despite being an expensive purchase. I reached out via email last week but haven't received a response yet. I rely on my Hoover daily and not being able to use it due to the loud noise is frustrating. I hope to hear back soon. Thank you, Joanne

From 5/11/19 to 5/14/19, I tried to order 3 products repeatedly, all resulting in declined purchases. Even a card with no balance was declined by Dyson. After contacting Customer Service and requesting corporate assistance, the Fraud team intervened. Despite this, my purchase was still declined on 5/14. Following up, my bank informed me that Dyson had indeed taken a payment of $1,[redacted].57 on that date, making it impossible to process new orders. Despite this, Dyson is neither fulfilling my purchase nor refunding the payment. I'm not willing to pay over $3,[redacted] for items I didn't receive. Seeking resolution, I aim to escalate this issue to Dyson's corporate level, and if necessary, involve the news media and the DA's office due to these circumstances that feel like theft. Considering legal options such as small claims court or involving the District Attorney for potential fraud. - Christine M.

I purchased a Dyson Cyclone 10 from Target on Black Friday. I received the item on December 2, [redacted], and upon plugging it in, a red light illuminated. After being on hold for what felt like an eternity, I had a live chat with Mandi that lasted for 40 minutes. Mandi instructed me to wait 48 hours to receive a reference number for a replacement. I was then told to take the item to UPS to exchange it. Unfortunately, I never received the email with the reference number. How can I proceed to get my replacement?

I purchased a Dyson V8 Animal+ vacuum cleaner in January and registered it promptly. Recently, I realized the charger went missing from where I always keep it plugged in. I suspect it disappeared after my cleaner serviced the place. I live alone except for my small dog. I urgently need a replacement charger. My name is Loretta Ma, and my address is [redacted] Ortega St. Chino, CA [redacted]. The vacuum's serial number is UN3481. You can reach me at my home phone ([redacted])-[redacted] or my cell ([redacted])-[redacted], although the cell reception is weak at home, so please leave a message on my home phone or email me at [redacted] I appreciate any prompt assistance in getting a new charger as I rely on my vacuum and find it very useful. Warm regards, Loretta Ma

My Dyson Cinetic Big Ball Animal vacuum is experiencing issues. It refuses to stand upright, constantly tipping over. When I try to push it, the cleaner head won't lower to the floor but lingers awkwardly. Additionally, it sounds like it's not functioning at full power. Despite cleaning the filters as advised in the manual, the problem persists. I previously contacted Dyson about shipping the vacuum for repair, and was promised a shipping label. Since there is no repair center in my state, sending it in for a warranty repair seems to be my only solution. I want to resolve these problems before the warranty expires.

Hello! I'm a hair stylist who purchased a Dyson Supersonic on August 14, [redacted]. The serial number for my dryer is ZF5-US-MFA0937A, and I still have warranty coverage until August 14, [redacted]. Unfortunately, I've been experiencing issues with the dryer shutting off during client blowouts. The red lights flash, sometimes both, even though I regularly clean the filter. I bought this dryer because I trust Dyson's quality, so I'm puzzled by the problem. I only use the dryer 2-3 times a week, so it's not overused. Last Saturday, it stopped working with my first client, causing schedule delays. Thank you, A. Saunders.

I own a Dyson Pure Cool DP04 purifying fan that I have been advised to exchange by the email support team. However, the communication with Dyson Support has been challenging as each response seems to be from a different person and they do not reference previous emails. This has led to a confusing and frustrating conversation loop. I have been offered a "no box" exchange option at a UPS store where their agents will handle the packaging and shipping of the machine at no additional cost. I would like to proceed with this option to resolve the issue with my fan. The serial number for my machine is: VV6-US-KGA2141A.

I recently purchased a cordless Dyson Cyclone V10, exactly 2 years and 11 days ago. Four days ago, we started having issues with it, so we tried troubleshooting. I reached out to Dyson via email, and they identified that the battery needs replacement because it's defective. Our warranty expired 11 days ago on February 24, [redacted], just 8 days before the problem arose. Typically, companies with premium products like yours are willing to extend warranties for customers who face problems shortly after the warranty expires. I expected a $[redacted].00 vacuum to last longer than 2 years. When I tried to contact your customer service by phone, there were [redacted] people ahead of me, indicating challenges in reaching your company by phone. I appreciate any assistance you can provide. Currently, my opinion of Dyson is quite low, and I am unlikely to purchase more Dyson products or recommend them to others.

I have been experiencing difficulties due to inadequate email responses regarding a long overdue and apparently complex return process. I purchased two items, returned both, but have only received a refund for one. Additionally, I am still being charged by Affirm for the latest returned item. I suspect that the return labels might have been swapped, causing confusion for Dyson's customer service staff. It appears they are not recognizing that since both items were returned, there should be two refunds issued regardless of the labels used. Despite my efforts to clarify this in emails, the situation persists, and it has been ongoing for over a month. I urgently require assistance with resolving this issue promptly.

My Dyson DC33 Upright Vacuum Cleaner needed repairs and servicing. There was no suction, and the belt had broken. The terms required me to pay £79.00 upfront, which would only be processed after their inspection determined the necessary repairs. Despite not receiving an assessment report, Dyson arranged for DPD to collect my machine on October 18th and return it to me by October 20th after repairs. The engineer later informed me that the issue was simply a clogged filter, which they cleaned but could not confirm whether a new belt was fitted. I expressed dissatisfaction with the lack of detailed assessment, the minimal repair, and the high cost. The engineer acknowledged the unsatisfactory outcome and promised to refund the £79.00 within five days. I attempted to email Dyson to document our conversation and the refund arrangement but couldn't find an email address.

I have owned a V6xMax Vacuum Cleaner for several years and have been satisfied with it, despite requiring regular maintenance. I have utilized YouTube videos to assist with the upkeep, including replacing the battery. Currently, the vacuum works well initially but the motor cuts out after a few seconds, only to function normally after a brief return to the charger. I am struggling to find a solution for this issue. My concern is both financial and environmental. Purchasing a new vacuum is costly, and I do not wish to acquire a new unit unnecessarily when mine is functional aside from this electronic glitch. I would appreciate advice on a cost-effective resolution. Thanks, Susan and George Butcher

Hello, I am a Polish customer. I would like to inquire if the treatment I received from the Polish service today is typical for Dyson. I brought in my V10 vacuum cleaner for repair because the brush was not spinning correctly during use. After getting it back from the service with a new brush, I found that the problem persisted during my first extensive use. When I called to report the issue, the brush was working fine during the call, and the consultant dismissed my request for further assistance. Despite explaining that the brush started malfunctioning after a few minutes of use, my plea to send it back for further repair was rejected. The consultant only focused on what he saw during the call. Another consultant advised me to record a video of the issue and email it to [redacted] The lack of effective warranty service, mistrust, and unpleasant experience with the representatives have made me hesitant about buying from Dyson in the future. Best regards, Patrycja Dakowicz. Case number: [redacted]6.

Order Number: [redacted] Thank you for ordering from Dyson. Below are the details of your order. If you have any questions about your order, you can contact a Dyson Expert using the information provided below. Delivery Details: Thursday, 14th July 12:00 - 18:00 Delivery Address: Didar Singh Sangha 2 Norcutt Road Twickenham TW2 6SR Your Order Details: Product: PURE HUMIDITY+COOL Quantity: 1 Price: £[redacted].99 Hello, I am disappointed that the fan will be delivered in 3 - 5 days instead of the next day as initially indicated. As a valued customer, this falls short of expectations. I am considering canceling my order since the agreed next day delivery has not been met. Due to personal reasons, I now have to arrange for someone to collect the delivery. Is this the level of service your customers should expect? Regards, Didar Singh