Duolingo Customer Service Issues

Hello! I have been using the Duolingo Family Pack for some time now and find the program enjoyable for practice. However, I feel it lacks additional explanations and grammar instruction necessary for language learning. I recently discovered that the forum is closed for adding new content, which is concerning as there is no customer service or contact available. It's frustrating not to have a place for clarification on marked errors, as the existing answers may not be correct or up to date. Having to use GetHuman to reach out feels impersonal, and I am unsure if there will be a chance for the forum to reopen. This whole situation is making me consider exploring other language learning options in the future. Thank you for your attention to this matter. Best, V.

I encountered issues while attempting the test twice. Initially, after closing all background tasks, the system indicated a program was still running. On a separate laptop, the microphone was reported as malfunctioning, despite its successful use by others for tests. Upon retrying on my laptop, the test flagged issues with the internet connection and a background program. This recurrent problem has persisted for a month, and with only two days remaining on my subscription, resolving it promptly is essential. Your urgent assistance would be greatly appreciated.

Dear Duolingo Team, I am writing to address an issue with my Duolingo English Test account. My name is V.S.Prabhin, and my account is registered under [redacted] After taking the Duolingo test on 14-05-[redacted] around 15:45 pm IST, I discovered that my account had been blocked due to the inadvertent use of predictive text during the fill-in-the-blank and written sections. I am new to these advanced typing settings and was unaware that text suggestions and autocorrect were enabled on my laptop. I would like to sincerely apologize for this oversight, as it was not intentional. Receiving my test score is crucial for my application to a graduate program in the USA. I am required to submit my English Proficiency Test results before 10.06.[redacted] for enrollment at Northwest University in Washington, Kirkland. I kindly ask for your understanding and request that my account be unblocked so that I may retake the test in strict adherence to the guidelines provided. Thank you for your prompt attention to this matter. Best regards, - Prabhin

Hello team, I signed up for a free trial on Duolingo that was supposed to renew for a full year after 2 weeks, with a notification sent 3 days prior. Regrettably, I wasn't informed and the annual fee was charged to my card. Since I don't plan on using the app, I am requesting a refund due to this oversight and lack of notification. How should I proceed with this matter? Thank you. Best regards, Paulina

Hello, I have contacted your support team several times regarding my issue. I subscribed to Duolingo Plus, but you have charged my bank account three times. A representative named Emily removed my subscription, so now I only have 5 lives left. I request a refund of €[redacted].97 for the three incorrect charges as soon as possible. Once I receive the refund, I will subscribe to Duolingo Plus again. Please reply to me in French. You can reach me via email at [redacted] as I seldom check my other email ([redacted]). Alternatively, you can call me on my mobile at [redacted]. This is urgent as it is causing issues with my bank. Best regards, Patricia L.

Hello, I recently finished my lesson on Duolingo, so my streak should have been protected. However, my phone crashed right after I finished the lesson. I attempted to complete the lesson on my computer, but the same issue occurred. I would greatly appreciate your assistance as I have just lost my [redacted]-day streak, and I feel upset and stressed about it. Thank you in advance for your help. I am looking forward to hearing back from you soon. Take care.

Subject: Issue with Duolingo English Test Registration Dear Sir/Madam, I appreciate your prompt response to my previous inquiry. I am Mahsa Azarniaghavam and I signed up for the Duolingo English Test. Despite your team's assistance, I encountered difficulties accessing the initial stage of the test. Subsequently, I attempted to use a VPN, which allowed me to start the test; however, I received an error midway through the test instructing me to pay again as I had allegedly taken too many tests. This abrupt halt is concerning as I urgently need to submit my results to the university this week, and the registration fee is particularly high for Iranian citizens. Thank you in advance for addressing this matter promptly. I look forward to your assistance. Warm regards, [redacted] Email: [redacted]

My account was blocked during the exam as they suspected assistance. I need to complete this test and avoid being blocked. I appeared nervous and glanced around, but I was trying to focus. I am willing to retake the exam with a mirror present to ensure no one is helping me. I am a dentistry student in finals, under immense pressure, and this test is crucial for my graduation. Please reconsider unblocking my account. I am fluent in English and wrote this myself, but I struggle with test anxiety due to depression and anxiety. I am confident I can perform better given another chance.

On December 31, [redacted], I came across a special offer to sign up for Duolingo Plus for the year. I made the payment on the same day and received a confirmation message welcoming me and informing me of the added features. I've been enjoying my Plus membership. Now, I'm disappointed because I recently got an email stating that my Plus subscription was removed without any prior notice. This makes it challenging for me to investigate the issue through my bank statements. I kindly request that you reinstate my Plus membership until December, and I will renew it at that time. Thank you for your attention to this matter. Sincerely, Lynn L.

Due to recent unexpected family and personal circumstances, I was unable to cancel the annual renewal of my app subscription in time, and it charged my card. My little brother is currently hospitalized due to terminal cancer, and I have been dealing with a major family emergency, which has left me in a difficult situation. I kindly request a refund as every penny is crucial for me to leave a domestic violence situation and secure a safe place for myself. Please consider my situation as I navigate through these tough times. Thank you for your understanding and assistance.

I was unaware that my yearly subscription renewed and the app deducted the money without notifying me. This led to significant issues in my bank account, taking two weeks to resolve before realizing that Duolingo was the cause. I find it unfair that paying $79.00 per year results in penalties for missing a day or two by having to purchase freezeStreaks. I prefer learning without the added competitive aspects and the inundation of social commentary on gender. I demand a refund for the remaining amount deducted without prior notice of the annual payment. I believe in the principle that the customer is always right and expect better communication and service.

Introduced to Duolingo by my daughter, I've been enjoying learning Spanish for [redacted] consecutive days on the app. She added me to her family plan, but now she can't locate me on it. While she has a premium plan, referred to as "Super," she cannot see me as a participant, unlike others including my partner. I've tested the Plus features during a trial and liked the error corrections, access to Legendary without tokens, and the quizzes. I'd like to be on her plan to enjoy these perks. However, I'm concerned about losing my progress in the course by switching. I want assurance that I can continue from where I am now without starting over. Your assistance is appreciated.

I believe I am experiencing technical issues with my account while abroad in Europe. I recently received notifications prompting me to practice on the language app I use. Despite completing the lessons, my streak was frozen after getting a warning because the system didn't register my earlier completion. In an attempt to keep the streak, I did a lesson while in London, and later, with a low battery, I did another lesson close to midnight. Despite practicing diligently afterwards, I faced issues with my hearts and streak being affected. Today, I encountered a notification stating my hearts were full, but I only had two. Now, facing connectivity issues at 11:30 pm, I made mistakes on a lesson, depleting my hearts and risking losing my streak. Despite practicing consistently, these glitches have been frustrating. I hope this can be resolved soon.

I was recently charged $83.88 for a year of Duolingo Plus subscription. Despite having a free trial previously, I have a habit of canceling before being charged. Unfortunately, I couldn't find any subscription details to cancel this time, leaving me presuming that I had already canceled the trial. The lack of transparency in the cancellation process is frustrating and led to this unintended charge, which is a significant amount for a college student like me. I did not authorize this deduction from my account for Duolingo. I am looking for a refund of the charged amount. If not resolved, I may need to escalate this matter with my bank.

Hello, I've been experiencing issues with your app. Initially, I noticed that no rewards, diamonds 💎, or coins were being credited for completing lessons. I finished a lot of them, but nothing was added. Due to this, I lost my first place in the weekly rankings. Then the tasks became unavailable. Why did I subscribe just for the app not to work in the end? And now, after removing it and trying to reinstall, I can't even access my account. It just gives an error message. Quite frustrating. Thank you 🤬 I kindly request to first restore access to the app for my account, fix its functionality so that everything is credited correctly - diamonds 💎, coins, and return my ranking. Compensate me for losing the first place in the current weekly rankings, as it's your fault I lost it. Due to your glitches, the points stopped being credited, and eventually, some lessons stopped opening 🤬 [redacted]

Hello, I am inquiring about the possibility of incorporating new stories into the app. I have completed most of the existing stories and have not noticed any additions. Additionally, I am contemplating whether purchasing the premium app is worthwhile as I am already over halfway through the current content. Will there be further lessons included? The program has greatly enhanced my French skills. I particularly appreciate the competitive aspect, which motivates me to engage daily. Repetition is crucial in language acquisition, alongside grammar and vocabulary retention, and frequent speaking practice. One drawback I encounter on my iPad (excluding the free version's advertisements) is the intermediate lessons where explanations are provided in English. They appear overly simplistic, and I prefer immersive French explanations without any English. I would also like to inquire if these lessons will be integrated into the Android app, as I am unable to access them on my Android device.

I have been studying Spanish, and every time the app is updated, I face issues with updating my progress. For instance, I did not receive any posts for completing the August Quest, and there is no explanation for the reduction in XP points. Features like idioms and flirting levels seem to have disappeared. As a paying adult customer, I would appreciate more information on these changes. This situation really diminishes the enjoyment of the learning process. Additionally, the Friends Quest is not enjoyable when I am the only one contributing all the work. I find Duolingo less fun now, with the stories and characters being quite boring compared to before. I hope for a better response from the team. Thank you.

I registered for the exam on August 10, [redacted], using my email ([redacted]). Unfortunately, I accessed the exam using my husband's email ([redacted]) by mistake, resulting in a non-certification notification after 2 days. Subsequently, I re-registered for the exam through my email and took the test on August 12, [redacted]. However, I received the feedback that I cannot take the exam using multiple accounts and must only use my original account to avoid invalidation. This was an oversight on my part, and I kindly request assistance in retaking the exam, as it is essential for me to obtain the results promptly. Your prompt attention to this matter would be greatly appreciated. Thank you. Name: D.S. Suvimali Welivita Passport Number: N[redacted]

I have noticed a change in the way practice reminders are sent to me after purchasing a streak repair. As an Android developer, I have analyzed my push notification history and observed a pattern where you stop reminding users once they show intent to pay for a streak repair. It seems like you are strategically encouraging users to stay on the app until it's more beneficial to stop sending reminders, causing them to lose their streak freeze. I have no intention of renewing my subscription and will focus on informing other users about this practice through social media and news outlets. Goodbye.

I am seeking advice on how to safeguard my account and mobile app against the recent controversial layout changes introduced on August 23, [redacted]. I wish to avoid receiving these changes altogether or have the ability to revert back to the current layout in case my account gets updated. As a Duolingo Plus member, I heavily rely on the current layout for my daily language learning. I have established a routine of redoing challenging lessons and introducing new lessons daily, which I find to be the most effective method for my learning. I am not interested in transitioning to a new linear format without these essential features that I have paid for. If the new app layout becomes mandatory for all users, it will disrupt my daily learning routine and may lead me to cancel my subscription and delete my account. I prefer a more mature-looking platform with similar functionalities. Is there any way users can choose to opt out of these changes or make them optional? Thank you.