Duolingo Customer Service Issues

I am experiencing issues with my Duolingo accounts. There seems to be an account, Carla369454, linked to my email [redacted], which I did not create. I am paying for Duolingo Plus under my email for my daughter, but the app shows a different email, carliux+[redacted], which I cannot access via browser. When I login with [redacted], it leads me to the wrong account. I would appreciate assistance in resolving this situation. Thank you.

Thank you for your prompt response to my inquiry. I apologize for the delay in getting back to you. I am reaching out on behalf of my friend's daughter, G.S., who is a Korean national currently residing in Hungary. She recently took a test on Duolingo, mistakenly understanding it as a practice test rather than an official one. Due to language barriers, her family is seeking assistance as their English proficiency is limited. G.S. used the email [redacted] for the test, which she took without realizing the implications. Despite being blocked after her second attempt, she regards the test's outcome as crucial for her high school progression. Her family has already lodged an appeal. Your urgent attention to this matter would be greatly appreciated. Thank you for your help.

I recently got a new phone and attempted to log in to my Duolingo Account. However, it seems to have registered me as a new user, erasing all my previous progress. Surprisingly, when I used my old phone, all my progress was intact. It appears like there might be two accounts associated with the same email address. While trying to resolve this, I logged out of my account on the old phone, hoping it would sort out the issue, but it didn't help. Even when I tried to log back in on the old phone, I couldn't access my original account. The system keeps redirecting me to the new account with no progress. Despite trying to reset my password and align it with my initial username, it hasn't resolved the problem. I feel stuck and worried that all my hard-earned progress might be lost forever.

I would like to report on my experience with Veronika, reference number [redacted]. During my interaction, she referred to my refund as a courtesy in an impolite manner. Even though I had clearly mentioned that the refund was approved by duolingo’s customer service in an email conversation, she still treated it as a request. The customer service representative offered the refund without direct solicitation while I was expressing my frustration over not receiving my certification despite multiple attempts. I find Veronika's behavior impolite and insensitive. I have paid for tests twice, made numerous attempts, and never received a test score. Her response felt biased and lacking in empathy. It would be beneficial for her to undergo further customer service training or consider if this role is suitable for her. I recommend reviewing the reply provided in this case.

Dear Team, I have taken the Duolingo test multiple times, with scores of [redacted] on the first and [redacted] on the second. I attempted the test a third time to reach the required score of [redacted] for my university offer letter. This time, I found the test easier, and I believe I should have scored between [redacted] to [redacted]. I urgently need my results as I've been waiting for over two days. I assure you that my high score was due to studying hard, not cheating. I'm not a native English speaker and genuinely focused during the exam. Since my IELTS was postponed, I took the Duolingo test. I request a prompt review of my test videos and comparison with previous attempts to release my results before tomorrow. I hope for a quick response and resolution as I can't wait for 48 hours. Thank you.

To the relevant party, Greetings, I have been a dedicated user of your app for multiple years now. I have diligently practiced every day for the last year and a half, successfully maintaining my position in the Diamond league for several months after achieving 1st place. However, last week, upon reclaiming the top spot, I did not receive the customary reward points or extra lingots. Previously, this reward was given to all regardless of past 1st place wins. Has there been a policy change? As the latest week concluded, I was content to secure 22nd place, ensuring my ongoing status in the Diamond league. I monitored the rankings until the very end, relieved to have maintained my position and not finished last in the group. Imagine my shock when I discovered today, despite the competition's end and my 22nd place, I have been demoted to the Obsidian league. This feels incredibly unjust. It appears there may have been an error in your system. Could you please correct this and reinstate me to the Diamond league? Otherwise, I may begin to question the integrity of your system. I am committed to language learning, and this setback is disheartening, to say the least. Thank you for your attention to this matter. Best regards, B.

Ik heb de afgelopen 5 dagen geen toegang kunnen krijgen tot Duo Lingo op mijn mobiele telefoon. Telkens als ik het probeer, krijg ik de foutmelding [redacted] verboden toegang. Voorheen werkte het perfect, en ik ontvang nog steeds e-mails van Duo Lingo. Echter, zodra ik op de knop druk, krijg ik weer de [redacted]-foutmelding. Dit is lastig omdat ik dagelijks mijn Duo Lingo-huiswerk op mijn mobiel maak. Kunnen jullie dit alsjeblieft oplossen of aangeven wat ik moet doen? Met vriendelijke groet, C. Smits.

Hello, I am Ines Nespoli. I was unexpectedly charged for the annual fee of 87.99 euros, although I did not intend to subscribe to the service. I had only entered my card details for a trial, and unfortunately forgot to remove them from the system. The charge occurred just an hour ago at 9:22 on October 5th, and it is currently 9:50 in Germany. I kindly request the cancellation of this service and the refund of the amount back to my card. Please inform me if you require any additional information to facilitate the cancellation process. Thank you.

I signed up for the Duolingo Plus subscription thinking it was £4.99 per month, but they actually charged me £60 for the yearly subscription. This caused my bank account to be depleted, leaving only £1.20, which is concerning as I have two young children. I am trying to follow the refund process through Google Play, but when I click on the link provided, it directs me to a page that does not have the order history option.

I'm Mohammed Sameer. I took the Duolingo test on October 6th around 3 to 4 a.m. I received my result after 34 hours, and unfortunately, it was not certified due to speaking that wasn't related to the questions. I believe there is no rule on Duolingo requiring tests to be uncertified for unrelated speaking. I kindly ask the administration to review my test again and provide the results quickly. I am disappointed and unsatisfied with the current outcome.

Hello Duolingo Team, I am Akshay Vijay Joshi. I would like to cancel my Duolingo subscription, but I am unable to do so. Please provide me with a link to cancel it promptly as I am currently in a financial strain. I appreciate your assistance in cancelling my subscription. Thank you for resolving this issue and providing a solution. Thanks & Regards, Akshay Joshi

I am Alfred (Al) Puller and I have a Duolingo account. I use it on my Android tablet and believe my email is [redacted] Today, I tried to download Duolingo Plus on my Android phone. After providing my credit card details, I was told my password was incorrect. Even though I tried again with my [redacted] email, it kept sending verification codes without a password recovery option. I am unsure if my payment went through and when I can access the Duo Plus 14-day trial for Family. All payment information was submitted, but I have not received confirmation to use it yet.

Order Number: GPA.3[redacted]-8[redacted]3..2 Dear Sir or Madam, I would like to explain my issue over the phone, but I am unable to reach you. Some time ago, I discovered that my minor nephew created an account without my knowledge. This led to the subscription being renewed, but since I have not used my Google account in years, I was unaware of it. I only realized this recently when I could not recognize a charge on my credit card. I immediately raised a dispute out of fear. Subsequently, the credit card was even blocked before the next payment was due. It has all been very unfortunate, and I hope for your understanding. I will cancel the subscription at the earliest opportunity and hope for your cooperation. You can also reach me at the phone number provided below. Please feel free to contact me if you have any further questions. Sincerely, Ewa B. (formerly Bukowska) Tel: 0[redacted] [redacted]

I am an 18-year-old from India who is fluent in English and Hindi. I have been learning Korean on Duo for around 2 weeks because of my interest in Kpop. I've noticed interesting similarities between Hindi and Korean, such as the presence of 'matras.' For example, how combining characters change the sound. Additionally, some of the translations on Duo could be improved for better understanding. As Asian languages share unique aspects like honorifics, I believe learning Korean from Hindi would be more effective for me. I think integrating Hindi-Korean learning paths on Duo could benefit many Indian users due to the increasing interest in Kpop and Kdramas. With a significant number of Hindi speakers in India, this addition could attract more learners. I'm hopeful that my suggestion will be considered by Duo for a more inclusive language learning experience. Thank you!

I seem to have lost my Duolingo Plus subscription. When I click on the red heart icon to restore it, I receive an error message saying it can't connect to the Google Play Store. I tried to access it directly on Duolingo's website. I'm willing to resubscribe, but it's asking me to give up my [redacted]-day streak and [redacted] crowns. The original account seems to have been linked to Facebook, but I prefer to have it associated with my Gmail, with which I signed up earlier today. My account number is [redacted], and I go by initials M.J.

I recently opened my Duo Plus account and noticed a significant change in content overnight. The system seemed to have added new topics without my consent, and many of them show progress I haven't made. This is frustrating because I can't focus on the basics I still need to learn. After browsing through the DuoLingo forums, I see that many others have faced similar problems with unauthorized changes to their accounts.

I'm looking to free up space on my phone by deleting a 9GB offline language course from Duolingo without losing my course history. However, the current options on my phone would delete all my progress along with the course. This is frustrating because the course is causing my phone to function poorly due to the significant amount of storage it occupies compared to other apps like Spotify and my photos. The course content is bloated, and I need to remove it to improve my phone's performance.

I have been studying Spanish daily for about nine months using my Chromebook laptop. Due to a power outage at my home, I was without internet for a couple of days, so I turned to the Duolingo app on my iPhone to continue my lessons. After changing my password on the phone, I preferred to go back to using my laptop when the power was restored. However, I keep encountering a [redacted] Forbidden error message when trying to access my account on the laptop. I have tried deleting the app, resetting both devices, and even attempting to download the app on my laptop, all to no avail. Previously, I only accessed Duolingo through email. How can I resolve this issue?

I have encountered an issue trying to access Duolingo on my computer after using it for over a year. While I can still access it on my mobile phone, the computer displays a blank page with an error message stating "!Invalid JWT!eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJleHAiOjYzMDcyMDAwMDAsImlhdCI6MCwic3ViIjo0NDQ0Mjk1MDR9.-u8H". I would like assistance in reconfiguring my account to allow access on both devices. This problem arose after I switched from my computer to my phone during a holiday. If necessary, I would prefer to use the computer for Duolingo. Thank you for your help.

Dear Support Team, I would like to express my disappointment with my recent experience on Duolingo. Regrettably, my account was deleted without my intention. My username was "SimonGad," and I was studying Hebrew, Greek, Latin, Arabic, and Yiddish. I had been a member of Duolingo since October [redacted], maintaining my position in the Diamond League for nearly a year with over 50k XP. Although I primarily used the mobile app, I occasionally visited the website. On Monday, November 22, I mistakenly purchased hearts refill with [redacted] gems instead of earning them. The layout change caused my error, leading to frustration as these gems were crucial for my progress in Hebrew and Arabic. The constant need to watch ads to earn gems coupled with accidentally losing them due to an unnoticed button change was disheartening. I suspected this change was a tactic to prompt users into spending more on Plus subscriptions. Feeling deceived and dissatisfied with this commercial approach, I decided to delete my account. Subsequently, I realized my hasty decision and resumed using Duolingo the same day, completing several lessons. Despite my efforts to indicate I wished to keep my account, my account was permanently deleted. After investing thirteen months of dedication, it was disheartening to lose all progress. Thank you, Simon Labrunie