Domino's Pizza Customer Service Issues

I visited the Manassas store on Dumfries Road with my child to pick up a large order. The employees were playing music with explicit language consisting of words like "fuck" and "shit." I expressed my concern to the staff, but received a half-hearted apology. This is not the first time this has happened as a few weeks prior, a similar incident occurred with music containing profanity, including the "n" word. Although I spoke to the store manager after that occasion, the issue persists. I believe it is essential for the corporate office to address this matter promptly. Kindly contact me at [redacted] or via email at [redacted] Thank you. Melissa Kosak.

I need to address a significant concern by emailing [redacted] I believe the store number in question is [redacted]. Just because of my nationality, it should not warrant me being terminated unexpectedly. Initially, I had consistent shifts until a managerial change occurred, leading to biased treatment towards individuals of the same ethnicity as the new manager. This resulted in a reduction of shifts for long-standing employees, myself included, eventually excluding me from the schedule entirely. Less experienced staff received more hours due to this favoritism. An examination of their scheduling practices would be insightful. As a former Domino's employee, I urge Domino's corporate to investigate this issue. I prefer to remain anonymous but seek a thorough inquiry. Workplace diversity promotes productivity and transparency.

I ordered three pizzas, one cheese and two pepperoni, all with extra cheese from the store in Pine Knoll Drive in Ridgeland, MS (Order number [redacted]). Upon receiving the pizzas in Jackson, MS, my family and I noticed that the cheese and pepperoni pizzas had parts with mainly baked bread and no sauce or toppings. I promptly called the store to address the issue. The manager, whose name started with a "W," was unhelpful and claimed we called too late, despite receiving an email confirmation at 9:01 for an 8:22 delivery. I explained we were busy unpacking due to moving and did not eat immediately. The manager's attitude was unacceptable, so I informed him I would contact corporate and ended the call. The food temperature was fine, but the quality was lacking. This experience left me disappointed and too tired to attempt ordering from there again.

I visited your store at [redacted] Annapolis Rd., Hyattsville, MD on Tuesday, January 21, [redacted], at 6:27 pm to order the advertised take-out special for a large, 2-topping pizza for 5.99. However, I was informed by the employee that I needed to order two pizzas to get the deal. As a single senior, I ended up purchasing a 3-topping large pizza for 7.99. I called the Hyattsville store on Sunday, January 26, [redacted], at 2:18 pm to speak to the manager, Antonio, but was put on hold until 2:50 pm and then disconnected. I tried online customer service with no success. This experience has left me very disappointed. I expect better customer service and would appreciate some form of compensation for the inconvenience, or I will have to reconsider continuing to support your stores in the future.

I ordered two pizzas and Parmesan bread bites from my local Domino's. I paid for ranch dip, but they sent garlic instead. When I called to explain the mix-up, the staff offered a refund for the ranch but didn't address the fact that my kids needed it for their meal. They said they would bring ranch over, but that didn't solve the issue as my pizzas would go cold before the new dip arrived. I was disappointed that the only solution given was to microwave the $31 worth of pizza. Mistakes can happen, but it was frustrating that there wasn't a better resolution provided considering the amount spent on the order.

I was let go unexpectedly from the Domino's store in Arkadelphia, Arkansas, where I am a full-time student and athlete. This has been challenging for me as I believe I did not commit any wrongdoing. I felt discriminated against and treated unfairly in multiple instances. Additionally, many employees at this location are relatives or close friends, making it hard to integrate into the team. Despite these difficulties, I always showed up for my shifts and performed to the best of my abilities. The incident that led to my termination involved an altercation with a woman who wasn't even a customer. She verbally abused me while I was on a delivery near her residence, made false complaints to the store, and I was let go without being given a chance to share my side of the story. I find this treatment extremely unjust, especially because it was the first issue I encountered at work. I hope to address this situation with someone who can improve the workplace environment as I was deeply affected by these events.

We had a problem with our order last night. The delivery person came three times, and even though we ordered an extra pizza, it was missing. The delivery person seemed frustrated and mentioned going to the gas station for the missing soda. We ordered the special where extras should cost $5.99, but the manager refused to honor that. After multiple attempts to contact customer service, including a long wait on hold and difficulties with the call, we still could not resolve the issue. The manager we spoke to was also rude on the phone. It has been a nightmare trying to get this sorted out.

On January 27, [redacted], I placed an order at Domino's for a Chicken Alfredo breadbowl pasta and 16-piece parmesan bread bites at the El Cajon Blvd location in S.D. My order number was [redacted]. I was told the store was closed when I received a call from Jesus at 1:03am, even though my order was placed to be ready by 1:08-18am. Jesus insisted I pay over the phone for them to make my food, but I preferred to pay cash at the store. Despite assuring him I was on my way, Jesus said he needed payment to proceed. Feeling upset and let down, I mentioned contacting Corporate due to the situation. I am a loyal customer and have always picked up my orders without issues. I hope Domino's can address this disappointing experience with Jesus and find a fair resolution. Thank you for your attention to this matter. - Emilee R.

To whom it may concern, I am Fredrick Holloman, and on Sunday, January 26, [redacted], I ordered food from Dominos (store [redacted] at [redacted] Marietta St. Atlanta, GA [redacted]) for an event at my workplace, Georgia Institute of Technology. I paid and tipped using my Visa card. The order was for the next day, Monday, January 27, [redacted], at 5pm. Despite receiving a confirmation email after ordering, there were payment issues upon delivery. The delivery person, after confirming the order, requested payment as their system showed the order was not paid for. Despite showing my email confirmation and attempting to find a solution, I was told to pay on the spot, or the pizzas would be taken back. After contacting the store manager, Ryan, I was disappointed by his response and lack of assistance in resolving the matter. The way I was treated and hung up on when seeking a resolution was unacceptable. This experience has left me frustrated and disappointed with Dominos' customer service. I don't plan to order from Dominos in the future and will recommend other pizza providers to colleagues due to this poor experience. It is essential for companies to have a protocol in place to verify payment for online orders to avoid customer embarrassment and dissatisfaction in the future.

I make it a point to call at least 30 minutes before closing time at the [redacted] N Amelia Ave, Deland, FL [redacted] location. Unfortunately, they never answer the phone. I have visited the restaurant parking lot several times to place phone delivery orders, and the customer service is consistently poor. It seems they are not attentive to phone calls or customers when I visit in person. This lack of responsiveness and professionalism has been ongoing for almost 2 years. During my last visit, even when the employee saw me approaching the storefront, they only picked up the phone then. I have records of these instances documented on my dashcam.

Hello, my name is Yamilka Davis, and my login email is [redacted] I have been a loyal customer of Domino's Pizza for a very long time but recently I have experienced numerous issues with my orders from the location at [redacted] Clarkson Ave, Brooklyn, NY [redacted]. From receiving incorrect orders to incomplete and uncooked food, I have faced various problems. During my last visit, the chicken I ordered was uncooked, and after contacting the store, they refused to deliver a replacement to my address, claiming there was a note to not deliver to us, which felt like blackmail. I find this treatment disrespectful and insulting. Every time I order, I pay in advance, and I live in a nice neighborhood at [redacted] Kings Highway, Brooklyn, NY [redacted]. I have never complained to corporate before, but I want this situation resolved promptly, and I believe a change in management at this location is necessary. Please contact me at [redacted] or via email. Thank you.Best regards, Yamilka Davis

I recently made an order for a few pizzas from my local Domino’s through their online platform, something I do every 5-8 days. Today, I placed an order totaling $30 but encountered an issue. After waiting for my pizza and checking the tracker, I saw that the order was marked as completed. Confused, I contacted my local Domino’s to inquire about the missing pizza. Shockingly, I was informed by the staff that the delivery driver claimed there was no address like mine, despite regularly ordering from them every 5-7 days. They suggested I pick up the pizza myself as they wouldn’t be re-delivering it because they said they tried calling me, which I never received. Unfortunately, I won’t have access to a vehicle until 9pm tonight, leaving me in a difficult situation.

On Friday, January 24th, [redacted], at 11:03 am, I placed an order for a large sausage pizza with extra cheese, a brownie/cookie dessert, and a soda to be delivered to my workplace to have lunch with my mother. Despite being told the delivery would take 20-30 minutes, by 11:40 am, my order had not arrived. After speaking with Robert, the manager, who admitted to a mistake and promised a quick delivery, my order was still not there by noon. My mother made a follow-up call, and finally, at 12:08 pm, well over an hour later, the order arrived. The driver, apologetic, mentioned crediting our account with free items later as Robert wouldn't allow him to do so in his presence. Despite sending two emails to Dominos about the issue, I am yet to receive a response. The food arrived late and cold, leading to great disappointment.

On December 23, [redacted], I called the Domino's store in Wallsend, NSW [redacted], and was directed to the Glendale, NSW [redacted], location to place my order. I proceeded to order a special for $36.95 for delivery. However, upon calling, I was informed that the special was not available and that the total cost would be $47.95, which I agreed to. After waiting for some time, I called back to inquire about my order and was told the pizzas were ready for pick up instead of delivery. This caused frustration as I had guests who had traveled far and needed the food urgently. The store admitted the mistake and remade the pizzas, offering chocolate mousse as compensation. Unfortunately, the mousse was of poor quality and went uneaten. The pizzas finally arrived after 10 pm. Despite the inconvenience, I didn't push for a full refund as my main concern was feeding my guests. This experience has left me uncertain about ordering from Domino's in the future.

On March 8, [redacted], I contacted the Wallsend store in NSW [redacted] but was directed to place my order at the Glendale store due to my location. I called the Glendale store and requested the special deal of $36.95 for delivery, providing my address. However, I was informed that the offer had expired, and the cost would be $47.95, to which I agreed. After waiting, I called back to be told the pizzas were left in the pick-up area and had to be remade. The pizzas finally arrived after 10 pm. I mentioned the inconvenience and was offered chocolate mousse as compensation. Unfortunately, the pizzas had minimal toppings, and the mousse was unsatisfactory. I believe a full refund should have been issued due to the overall poor experience.

I am Nikita S. and I placed an order for $35 of food that was never delivered. My child was in the hospital nearby, and I did not receive any notification regarding the non-delivery. I am requesting a replacement for my full meal and a call from the corporate office. The lack of communication and unfulfilled order paid by credit card is unacceptable. I expect a more empathetic response to this situation and a resolution that acknowledges the inconvenience caused. I am looking for a prompt response to resolve this matter, as I am dissatisfied with the service received. Thank you.

I made an order online today, 2/2/20, at 4:46pm (#[redacted]). At 6:02pm, I got a call about my delivery, but I couldn't go down due to foot surgery this week. I mentioned this, but the delivery person hung up. I found this behavior rude and unprofessional. I never got my food. I received an email for a claim offer, which doesn't interest me. I want a full refund of $23.66. I called the store directly (#[redacted]) to talk to the manager, but was on hold for 22:49 before hanging up. Thank you for looking into this issue.

I placed my pizza order at 12:43, and received a notification at 1:48 that it was leaving the store. The store is just 15 minutes away from my office, and I have a strict 30-minute lunch break, so I couldn't go. The pizza finally arrived at 2:28, almost 2 hours later, and was cold and inedible. When I contacted the store, I was informed they only had one driver and could not help. I am very dissatisfied with this service. Having to wait almost 2 hours for cold pizza was a disappointment, especially during my lunch break. I am left hungry and frustrated.

I'm Jason Chadbourne. I've been contacted twice about an issue, and despite being assured that points for a free pizza would be added to my account, it hasn't happened after three days. This lack of follow-through is unprofessional, and I believe I should receive more than just a credit for one pizza. This ties into the Delivery Insurance "Program."

I placed an order on the app, but it was processed twice. I contacted the Thornton Heath manager to cancel one of the orders. They assured me that the cancellation was successful and that my refund would be processed within a couple of days. However, it has now been two weeks, and despite calling the store three times for an update, I have not received my refund. During the calls, they promised to call me back, put me on hold for an hour, and even failed to answer my follow-up calls. Today, I was informed that the manager is unavailable, and I should expect my refund in a few more days. This situation is frustrating, and I am losing my patience with the lack of resolution.