Domino's Pizza Customer Service Issues

I ordered pizzas from the Domino's app at 2:10 am on January 5, [redacted]. The order went smoothly on the app, showing it was being baked and dispatched. However, I received a call from a person stating they couldn't deliver my order, even though the app mentioned deliveries were available until 3:00 am. Despite receiving messages that my order was out for delivery and the rude behavior of the Domino's representative, Manoj Kumar K S, from the Richmond Town Bangalore store, my online payment hasn't been refunded. The order number was [redacted]. I would appreciate assistance in obtaining my refund promptly. Thank you for your cooperation.

I sent an email to Domino's customer support via their website on 12/29, but have not received a response as of 1/5. My family ordered delivery on Sunday evening, 12/22. After waiting for an hour, we contacted the store to check on our order. Perry, whom we spoke with, was very rude. He mentioned they had only one driver and rudely hung up on us. When my husband called back, he had a confrontational conversation with Perry, the shift leader, who rudely mentioned, "you will not get your order, I'm canceling it," before hanging up again. Disappointed by the experience, we ordered from HyVee instead. We are now unsure about ordering from Domino's in the future. Regardless of how busy or short-staffed the store was, no employee should speak to customers in such a disrespectful manner. We may share our experience on Yelp, Facebook, and other social media platforms. Sincerely, Kim H.

After attending church service in West Babylon, I chose to visit a Domino’s near my home in Riverhead for an order of wings. I asked if they could mix flavors as I wanted to try BBQ, and the associate suggested 8 of each flavor which I thought was a good idea. I requested 8 BBQ and 8 Mild wings for pick up. When I got home and sat down to eat, I realized they had given me BBQ and Buffalo wings instead of the Mild I had ordered. I reached out to inform them of the mix-up, and they requested I return the wings for an exchange, but I was already settled at home and hesitant to go back. I felt disappointed with the mistake on Domino’s part. I would appreciate receiving the correct wings I ordered and any compensation they see fit. I am relying on the company’s judgment in this matter.

I want to share a positive experience with Dominos. When my daughter traveled to Iceland for a 5-month study abroad program, she faced challenges like a broken suitcase, phone issues, and being dropped off at the wrong location. Feeling tired, hungry, and alone in a foreign country where she struggled with the language, she was feeling low. During our video call, she mentioned a nearby Dominos, which sparked an idea. Even though I was in Oregon and she was in Iceland, we worked together to figure out her address so I could order her a pizza from Dominos for delivery. It was a heartwarming moment when the pizza arrived, bringing a touch of home to her so far away. I'm grateful for technology, the helpful delivery driver, and the chance to provide comfort to my daughter across the miles. ❤️

Hello, my name is Gurnoor Kaur, and I work as a crew member at Domino's in Launceston, Australia, Tasmania. Since starting on October 17th, I haven't received any payment for the 4 shifts I worked. Additionally, I haven't been assigned any shifts after that. Despite discussing this payment issue with my manager Adam Dean and reaching out via email and text, I have been ignored, and my number has been blocked. I feel extremely disappointed by this situation and consider it harassment. I never expected this treatment from such a large company. I kindly urge the head office department to address this matter promptly to avoid further action on my part. Your swift resolution would be greatly appreciated. My employee ID email is [redacted] Thank you.

To whom it may concern, I am writing to address an incident that occurred in November [redacted]. I was alerted by my bank about unauthorized charges made at your establishment. Upon investigation, I discovered that my Domino's account had been compromised. A person named Damiya Neal changed the account details and used it to make purchases without authorization. The individual picked up orders from two different locations in Brooklyn, NY, while I reside in New Jersey. I am concerned about the lack of security measures in place, particularly the absence of card verification and signature requirement during order pick-up. I have evidence from the app showing the locations of the fraudulent orders and the perpetrator's information. I intend to involve the local police, but I also seek clarification from your organization regarding this security breach. I urge you to address this issue promptly and ensure that appropriate measures are taken to prevent such incidents in the future. I have decided to cease any future orders from Domino's due to this experience. Please contact me at [redacted] or email me at [redacted] to discuss this matter further. Thank you.

I'm lagina Marin. Two nights ago, I contacted Domino's on East State Street in Rockford, Illinois, around 10 p.m. inquiring about a delivery to [redacted] 8th Avenue. Initially, they confirmed they could deliver. However, during my order, when discussing the crust with my boyfriend, the lady abruptly put me on hold without explanation. Shortly after, she disconnected the call, leaving me unheard. I am disappointed by this experience, seeking a resolution promptly. I've attempted to contact the corporate office repeatedly today, enduring 5 to 10-minute holds with no response from the complaint department. The assistant manager indicated that the general manager, Eva, would be available at the East 8th Street store at 6:30. I am eager for a swift resolution. Kindly reach out to me at [redacted] at your earliest convenience.

Every time I order late-night from Domino's Pizza at the Valero gas station in Destin, FL, they call to say the wait time is up to two hours, even though they're about to close. Despite this, my order always arrives within 30 minutes. A friend who used to work there mentioned that they do this to discourage late orders so they can close early. This just happened to me again tonight, making it the 12-15th time. It's frustrating how they treat late-night customers this way when we rely on them for dinner. Please look into this and help our Destin, FL store improve their service.

I placed a significant order for $[redacted].22 on 12/19/19 at the Dominoes store on [redacted] E Bay St, Charleston, SC [redacted]. Unfortunately, I never received an email confirmation or a receipt upon delivery. Despite contacting customer support for an itemized receipt, I only received a 10 point credit, which did not address my request. Subsequent attempts to resolve this with the store were unsuccessful, as their line was disconnected. Contacting corporate support also did not yield a resolution. It is crucial for my corporate order to have proper documentation, and the lack of response and assistance from Dominoes has been disappointing. I urge for a prompt resolution to this matter that should have been addressed weeks ago. Thank you.

I wanted to try the new Domino’s in town and support a local business. On Tuesday, 1/7/20, around 7:15 pm, I tried to order online for delivery but was informed my area was not eligible for delivery, despite being very close to the store. I ordered a large extra cheese pizza with no oregano, mild sauce, thin crust for $15 and 16-piece Parmesan bread bites for $4.99, totaling $21. When I called, the store quoted $28.68 for the same order, citing a $4 delivery fee and higher bread bites price. Confusion arose as the store claimed they only sold 8 bites for $7.99 instead of the listed 16 for $4.99. I opted to remove the bites. At the store, I spoke to a manager who apologized but couldn’t clarify the pricing issue. I paid $16.74 by debit card, but upon receiving the pizza, I was disappointed by its quality – thin crust, flavorless, and unsatisfying. My family found it worse than frozen pizza. The overall experience was dreadful, and I seek a refund of $16.74. Thank you. Jodie Smith

As a delivery driver for Domino's at the Lower Burrell store [redacted] for the past 8 months, I recently experienced a troubling incident on Saturday, 1/4. I expressed concerns about the quality of the food I was delivering, as it was undercooked with raw dough and incorrect orders. However, Manager Shaq was dismissive and mentioned that Domino's procedures were not enforced in his store. There are also alarming issues with some employees engaging in drug and alcohol use, storing liquor in the cooler, using overproofed dough and expired salads, and even altering expiration dates with a black sharpie. The overall food quality is severely lacking, which is contradictory to the procedures I was told to follow upon being hired. Additionally, driver behaviors like smoking in their cars and then handling food without proper hygiene are concerning. Despite trying to contact the manager for work schedules, it seems I have been ignored. I have escalated these concerns to legal counsel and the Pennsylvania food and safety authorities. It's disheartening to work hard for Domino's, only to face such mistreatment from management.

I placed an order that took an extremely long time to arrive. Upon delivery, the food was cold and tasted stale. When we returned the order, the customer service was subpar. The employees did not take the situation seriously enough. The manager was unhelpful and had a dismissive attitude when we brought up the issue. I was disappointed with the lack of effort in resolving my concern.

Hello, I wanted to share my recent experience with a delivery issue. On November 23, part of my order was delivered, but I had no response from the branch after being informed by the delivery executive. Subsequently, on December 31, I placed an order at 9:40 pm and waited until 1 am for the delivery, which did not arrive. I requested a cancellation due to the prolonged delay, but I have not received my refund yet. I was given a contact number, [redacted], but the person associated with it seems to be avoiding my calls. I am unsure of whom to reach out to in order to address this unresolved problem.

I had a terrible experience with the pizza delivery service. Initially, they claimed my pizza was en route, but an hour and a half later, it was still at the store. Despite further delay, the order was incorrect upon arrival. As an apology, they offered me a free pizza. When I called recently to place another order and pay for a medium pizza, I encountered a staff member named Skip who was rude. He mentioned I had to pay for extra sauces, despite them being previously promised for free. The interaction left me feeling disrespected, and I hope to receive a response to address the issue promptly.

I ordered a medium pepperoni and sausage pizza along with a medium Philly steak and mushroom pizza, but received two medium cheese pizzas instead. After contacting the store, they requested photos of the incorrect order for a replacement. Despite waiting an hour, I had to call again and faced long hold times and unresponsiveness from the manager. The corrected order took three hours to arrive, and to my surprise, the delivery driver asked for the original cheese pizzas back before handing over the correct order. The poor management during this experience was evident, and the inappropriate conversations overheard from the staff added to the disappointing service. The delay, mix-up, and unprofessional behavior raise concerns about the standards of this restaurant.

Hello, Today I placed an order at Lucknow Gomti Nagar Store. The pizza was good, but I was quite disappointed with the employee's behavior. After picking up my order, I received a call from an employee on her personal phone, asking me to forward the feedback message I usually get from Domino's after making an order to her personal number. I was upset and explained why I shouldn't have to forward the message, as it's the customers who are supposed to rate, and it's unethical for an employee to ask for it to give herself a good rating. She justified her call by saying she thought I might be busy and wouldn't have time to rate. This situation is really disappointing and not acceptable. I contacted customer service and was promised a call back, but I haven't received one yet. I kindly request a callback at your earliest convenience.

I am reaching out about the store located on South Grand in St. Louis, MO, specifically store #[redacted]. I placed an order for delivery on 12/9 for a meeting but had to wait 45 minutes before being told they couldn't deliver the original order due to being busy. The order ultimately arrived after an additional 15 minutes. Despite my frustration, I instructed the driver I wouldn't be tipping due to the service delay. When I contacted the store and spoke with Bobby Page, I inquired about compensating for the inconvenience, but he declined. I was promised a coupon for the amount of the order but have yet to receive it. This experience has led me to take my future catering needs away from Dominoes. The lack of resolution and Bobby Page's handling of the situation have left me disappointed with the customer service when compared to the company's promises.

I am concerned about the Domino's location in Greenwood, MS, as they have expressed fear about delivering to our area, which includes around [redacted] families. I recommend the company to verify with the sheriff's department if there are legitimate safety concerns. As a lawyer, I strongly believe this is a case of discrimination, as there is no actual threat present. Accepting phone payments, including tips, should not be an issue. I will consider taking legal action if they persist in denying service based on unfounded fears. It seems the main issue is lack of effort. There is no record of violence in my neighborhood, confirmed by local law enforcement. This refusal seems to stem from bias. Should there be evidence of crime, I am open to discussion, but if this rejection continues, legal action will be pursued for discrimination. This situation highlights a lack of willingness to cater to our neighborhood properly.

I placed an order at Domino's in Council Bluffs, Iowa, on the 20th or 21st on Broadway. Recently, our pizzas have arrived burnt or cold, our drinks were forgotten, and there was no marinara sauce for the breadsticks. What really upset me was that I received a credit but was told it would be covered, which has not happened. I don't want to make a big deal out of it, but I shouldn't receive burnt and dry pizzas. We usually order the Philly steak and cheese. We've been loyal customers for 9 years since we moved here. I feel disrespected. Our typical order is around $35 to $40. I'm not sure why we have been treated this way. Please advise on the next steps. Thank you, Blake and Mary.

I recently attempted to order a New York Large Pizza in Yacca Valley. Despite owning multiple properties, including ones in California and New York, I encountered a frustrating experience while ordering online. The system crashed several times, and to top it off, I was informed of an additional delivery fee of $18.57 for a location just 3 miles away. As a person dealing with health issues, including stage 4 Chron's disease, I found this treatment unacceptable. I made it clear that this kind of service would not be tolerated, especially after a previous incident involving allergic reactions to mushrooms in pizzas. I will not stand for this kind of disrespect.