Domino's Pizza Customer Service Issues

Store number [redacted] on Airways and 51 Hwy in Southaven, MS forgot a part of my order. I called the store to inquire, and the lady who answered the phone was rude and unconcerned. She mentioned the driver would return to deliver the missing item and abruptly hung up. I called back for an estimated delivery time, and she was unhelpful, only mentioning he would deliver upon returning. When I asked about his other deliveries, she was evasive. Her lack of consideration was frustrating, and her excuse of being busy was not acceptable. She identified herself as Ariel, the manager, and was dismissive when I mentioned contacting the corporation. This level of customer service is unacceptable. I also did not receive an itemized receipt with my delivery.

I ordered two medium pizzas, one pepperoni, and one ham bacon pizza but it was missing the pineapple. I called the restaurant to request a discount on my next order, but the manager offered to remake the pizza instead. I explained that I didn't want to go back out, but after consulting with another manager, she said she could only offer a credit if I returned the incorrect pizza. I decided to return it because we needed to eat. When I went back to Domino's on Woodville Rd., I asked for a corporate phone number. The manager, Rebecca, said they couldn't provide one and suggested I come back in the morning to speak with someone higher up. She was unable to offer an email address either. Ultimately, I was left with no other option but to return the pizza and discuss the issue further the next day.

I have cash and would like delivery in Norwood, Ohio. I was trying to order a large 5-topping pizza, a steak hoagie, 2 orders of brownies, and drinks for delivery. I informed them that I only had a $[redacted] bill. The total cost would have been under $60, but they refused to take my cash order. I am shocked that they declined a cash payment. They could have easily sent the driver with the exact change. It's disappointing that my cash purchase was turned down. I wonder what they would have done if I hadn't been honest about my payment method. This experience has made me no longer want to order from them in the future. I will be leaving a negative online review and reporting their customer service to the BBB. Signed, a former customer.

It seems like Domino's has a tracking feature on their website for orders but struggles with accurate deliveries using GPS. I had a frustrating experience ordering $60 worth of food. Despite providing the correct address, they attempted delivery to the wrong location. When I inquired about my order, they claimed no one was present, even though I was waiting at the correct address. The attitude of the delivery person and the confusion regarding the address left me extremely dissatisfied. I decided to cancel the order after the disrespectful communication. Hopefully, they can improve their delivery accuracy to avoid similar issues in the future.

I placed an order for 2 medium pizzas at 3:33pm. I monitored the tracker, showing final check at 3:45. I called at 4:10, and a female staff member said it would arrive soon. After 25 minutes with no pizza, I called again. A male employee explained the delay due to short delivery drivers, apologizing for the situation. Concerned for my son with type 1 diabetes, I canceled the order as he needed to eat promptly. Although there were no medical issues, it was a stressful situation. Understanding the challenges of being short-staffed, clear and accurate communication is essential. We had chosen Domino’s for a quick meal due to a family emergency, not blaming the store for our circumstances. It was a tough day and a disappointment to not have the comfort we were seeking. Thank you.

I rang to place a delivery order and spoke to a young customer service representative. Unfortunately, she kept getting the order wrong each time I repeated it. After putting me on hold, she requested to start over which extended my call to almost 20 minutes. While I tried to be patient, I started to feel frustrated. Even as I patiently repeated the order, she was laughing. It took multiple attempts to verify my card details until a manager finally managed to do it correctly. Then, unexpectedly, they requested to charge my card again. After a confusing discussion, I reluctantly paid again. Upon receiving the food, it was incorrect. Despite being assured a replacement, I was later denied because I didn't call back within 24 hours. When I inquired about the store manager, Lacy abruptly hung up on me. Upon calling again, her terrible customer service and attitude upset me to the point where I had to end the call.

I have encountered repeated issues with this particular store and its manager, Kayla. My last six orders have all been problematic due to the delayed deliveries, including one that was over an hour late, another with undercooked dough, and a delivery that arrived an hour and a half after being cooked. Unfortunately, the closest alternative store is not within my delivery area. My attempts to address these issues with Kayla were met with unprofessionalism as she even hung up on me and pretended to be someone else when I called back to complain. As someone with 14 years of experience as a service trainer, I believe Kayla lacks essential customer service skills and requires retraining or a demotion. Based on the negative Google reviews, it's evident that she might be responsible for these recurring problems.

Dear Community Members, My husband and I enjoy Domino's pizza, but our recent order left us disappointed. We ordered 2 medium pizzas and were missing sauces. Upon opening the pizzas, they appeared dry and unappetizing. To our dismay, the pizza lacked sauce, making it nearly inedible. I called and spoke with Tony regarding the issue politely, but he seemed skeptical and abruptly offered the pizzas for free before hanging up while I was still addressing the situation. I was planning to request replacement pizzas as we were left without dinner, but he did not allow me the chance. Consequently, we ordered from Pizza Hut instead. The service provided by Domino's was unsatisfactory this evening. Best, Kiersten A.

I ordered a free pizza online on July 3rd, [redacted], at 7:12pm. The online tracker indicated that William left the store at 7:44pm to deliver my pizza. At 8:25pm, the tracker showed that my pizza was delivered, but I didn't receive any call. Upon checking, the delivery person was not in the lobby as expected. The building security confirmed no Domino's delivery. When I called the store at 8:30pm, they claimed the driver attempted delivery but had phone issues. Despite calling twice, my pizza only left the store by 9:31pm. Disappointed by the long wait and the driver's false claims, I requested a refund for the delivery fee and canceled the order. The lack of concern and apology from the store's representatives was disheartening.

A few weeks ago, I learned of my friend's unexpected passing at only 29 years old. I wanted to honor his memory at his wake by bringing pizza, one of the last meals we shared. I had a busy day at work, then on my way to the wake, I stopped at a local Domino's for convenience. I ordered 3 large pizzas - pepperoni, plain cheese, and Hawaiian - all cut into squares for around 60 guests. To my surprise, the total came to $48. I was disappointed as I thought there would be a carry-out deal available. Despite trying to order online, I encountered issues with my password. The cashier mentioned online ordering would be cheaper. Unfortunately, the pizzas were not only expensive but cut into 9 pieces, unlike my request for square cuts. This experience left me feeling let down, and I have decided to no longer order from Domino's in the future. I had a better and more affordable experience ordering from a local pizzeria for the wake.

Hello, I'm Hannah. On June 21, [redacted], I had a terrible experience with Domino's Pizza on Baxter Street in Athens, Georgia. I placed an order totaling $31, but it was incorrect. The assistant manager was rude when I called to inform them of the mistake. After a frustrating exchange, my pizzas were supposed to be replaced but then a lady called demanding I pick up the order or it would be cancelled. I later spoke to a manager named Sean who was kind and fixed my order, promising a $15 credit. When I called to place another order, Colin, the assistant manager, claimed there was no credit and didn't provide the corporate office number. I am extremely dissatisfied with the customer service and want this issue addressed by corporate. I hope to speak with someone who can help me promptly. Thank you.

Good morning. I am Joseph Carvajales, a former employee at Store#[redacted] located at [redacted] SW 107th Avenue in Miami, Florida. I worked as a Delivery Driver and was recognized for my exceptional service. Unfortunately, on October 31, [redacted], I had an incident that led to a suspension for 6 months. I have since reapplied for the same position at both the original store and the Dadeland location on July 2, [redacted]. I am passionate about Domino's Pizza and believe it to be the best Pizza Franchise since [redacted]. I kindly request someone from the Human Resources Department to reach out to me regarding my potential re-employment. I can be contacted at [redacted]. Thank you for your time and consideration. Sincerely, Joseph Carvajales. God Bless.

Store #[redacted] Order Number [redacted]: I placed an online order and patiently waited for an hour and a half. Initially, I hesitated to call the store assuming they were busy due to the holiday. However, I eventually asked my wife to call. Surprisingly, she was informed that the delivery was attempted, but no one was home. Strangely, we received neither a knock on the door nor a phone call, despite being very close to the entrance. Frustrated, I went to the store to request a refund, as we had received neither our food nor a reimbursement. It's now 8 PM, and our dinner plans are ruined. Disappointed by the lack of communication, I plan to share my experience on Yelp. Despite our proximity to the store, the absence of a simple phone call has left me hungry and out of pocket. I even tried contacting customer service, but the office was closed. This experience has left me feeling unvalued as a customer, and I doubt I'll be ordering from Pizza Hut again. A basic phone call could have easily resolved this issue.

Yesterday, I placed an order for a philly cheesesteak sandwich and two pizzas using the app around 1 or 1:30 pm. Despite three people confirming the order, we received buffalo chicken instead of the philly. We checked for the receipt but never received one, not even via email. When I called the restaurant to fix the order, they insisted we had ordered the buffalo. They offered to make the correct sandwich for us but asked for payment. I declined as I didn't want to pay twice for a mistake I didn't make. The manager then sent a driver around 2:00 or 2:15 pm with the sandwich, insisting we pay for it. We refused as it was their error. The driver ended up giving us the sandwich without charge, which was appreciated but unnecessary as we didn't want him to incur any costs. Despite the manager's pushy behavior, we were grateful for the driver's excellent customer service. However, the overall experience has made me reconsider ordering from Domino's in the future due to the manager's rude handling of the situation.

During our camp at Trevecca University in Nashville, TN, we placed a pizza order through the 4th Avenue Dominos. The manager was aware of our large order and advised us to use the app to place it ahead of time for Wednesday delivery. I scheduled the order for the evening of July 3rd at 10:20 PM. Despite a voicemail warning of a 30-45 minute delay, the pizza did not arrive. When we tried to contact the store, they either hung up the phone or didn't answer at all. We eventually ordered from another pizza place, which arrived promptly, while the Dominos delivery came much later at 1:30 AM. The lack of communication was frustrating, especially since this was not the first time we faced such issues. I will not be ordering from Dominos for our camp next year. I am requesting a full refund due to having to purchase double the pizza I needed and most of it going to waste.

My partner and I visited the Domino's store in Banning and took a seat. While waiting for the rest of our group, my partner requested the restroom key, but a male staff member rudely denied him access, stating it was for customers only. Although I didn't catch his name, he was a tall male working the 1 p.m. shift on July 5th at the Banning, California location. Despite informing him we would order once our group arrived, the employee dismissed us and implied my partner was lying. His behavior was arrogant and disrespectful, tarnishing our view of this Domino's store. While we did end up ordering pizza that day, I plan to explore other pizza places with friendlier staff. I understand the restroom policy, but denying the key to my partner, who is a regular customer, felt unjust. I wanted to report this worker's conduct to prevent him from alienating other patrons.

On July 3, [redacted], I placed an order for pizza, chicken Alfredo pasta, and a 2-liter Sprite from Domino's in Greenwood, MS at 2:47 p.m. After waiting patiently past the estimated delivery time, I called to inquire about my order. Initially, a man apologized for the delay and assured me it would arrive soon. Time passed, and as it approached 4 p.m., I called again and a woman informed me the order was on its way. Frustrated by the delay, I called once more around 4:30 p.m., this time feeling very upset. I was shocked when they revealed they had mistakenly delivered my food to the wrong address. Disappointed, I declined the offer for a remake and expressed my frustration at having to go without the meal I had been anticipating. The mix-up, poor service, and delivery to the wrong location left me feeling angry and disappointed. The situation was mishandled, leading to a significant inconvenience. I had been a loyal customer, but after this experience, I have decided never to order from Domino's again.

My spouse and I placed an order at the Domino's Pizza located on Lincoln Ave in Escondido, CA. According to the pizza tracker, the pizza had arrived, but after waiting outside for 5 minutes, there was no sign of it. I contacted the store, and the manager named "Ricardo" informed me that the driver was only 5 minutes away. Ricardo advised me to check the order and call back if there were any issues with the pizza. After waiting for another hour without any update, Ricardo mentioned that they were just starting to prepare my order. It is unacceptable to mislead customers about the delivery status and claim the food was near when it wasn't. Additionally, lying about making the pizza 2 hours after the order was placed due to a shortage of drivers is poor service. We had to request a refund three times from Ricardo as we no longer wanted the pizza.

I recently ordered an LG pizza, jalapeno bread, 3 blue cheeses, and a 2-liter Sprite from Domino's. Unfortunately, when I received my order, it was missing the blue cheese and the soda turned out to be orange soda. I called the store right away to inform them of the mistake. After waiting on hold for a total of ten minutes, I finally spoke to the manager who offered me credit for the missing items, but I explained that the bread only tastes good with blue cheese and we needed the drink. The manager said he would send someone else with the missing items, but after waiting for almost half an hour, I called back to inquire about the rest of my order. The manager claimed they had already been dropped off, but I never received them. He insisted the driver said otherwise. Frustrated with this poor customer service experience, I am disappointed in this particular Domino's location in Randolph, Mass. I will not be ordering from them again and will advise others to do the same.

I accidentally sent my post prematurely, trying again for assistance. I am frustrated and confused with my recent order. I ordered barbecue wings, my favorite, and the special with parmesan bites through the app using my Visa card. The total was $38. After an hour passed, longer than usual, I called the store and was told they had no record of my order, leaving me upset as my hungry kids were waiting. I reordered, opting for cash on delivery this time. When I called after 45 minutes, the person on the phone claimed I had canceled my order, which I had not. I felt unfairly treated and undervalued as a long-time customer. I am extremely frustrated and believe compensation is due for the inconvenience caused to my kids and me. I seek resolution and hope for help from customer service.