Dollar Shave Club Customer Service Issues

I received an email on December 5th confirming my order for Executive Razor Refills, yet as of December 20, [redacted], the package has not arrived. Despite Patty's reassurance on December 15th that a new shipment was sent with tracking details to follow, the razors have not reached me. I have received a payment confirmation email but not the products I paid for. It has been over two weeks since payment was made. I am frustrated by this delay and wish for prompt resolution. If necessary, feel free to contact me at [redacted]. I have paid for and ordered the razor refills, but they are yet to be delivered. I request a thorough investigation and a follow-up on this matter. Thank you. Sincerely, R. T.

I have a surplus of cartridges (4 blade, orange strip) but lost the handle some time ago. I bought a handle, but it doesn't fit. Could you assist me in finding the correct handle? It's possible that it's an older style handle or something different. The account belonged to my son, and he doesn't remember the username and password. His name is Christopher Morgan. We're looking forward to you resolving the issue and sharing the solution with all of us customers. Dollar Shave Club Customer Service Issue January 7th, [redacted] - just now Edit My Issue Not resolved Viewed by 1 customer so far Similar issue to 96 others 0 customers following this Timeline GetHuman[redacted] started addressing this issue January 7th, 8:11 pm Paying Too Much for TV? We've developed a free, unbiased concierge service that you can contact now to compare TV, cable, phone, and Internet deals in your area. Are you currently getting the best deal? Call now to speak with a live person who can advise you on the promotions you might be missing out on. Contact Us Now: [redacted] Our concierge is independent and can compare deals from various companies.

Hello, I have encountered issues with my recent Dollar Shave Club order and have not received any response from customer service. Here are the problems I'm facing: 1. I placed an order on April 5th for one box of four replacement cartridges, but my account shows that two boxes were ordered separately - one shipped on April 7th and the other on April 8th to the same address. 2. I received an email indicating that the package(s) were shipped, but there are no tracking numbers provided for the shipment(s). 3. My shipping address is Kyle Chalkley, [redacted] Starflower Dr, Unit A, Fort Collins, CO [redacted]. As of April 18th, I have not received anything and cannot track the shipment without a tracking number. I only need the razors from one of the orders and would like an update on the delivery status and expected arrival. If I do not receive a response soon, I will have to dispute the charges with my credit card company and look for razors elsewhere. The service provided by Dollar Shave Club used to be much better. Thank you, Gina

I previously cancelled my membership but was contemplating re-subscribing. Upon logging into the website to seek clarification on a few matters, I inadvertently triggered an order for a product I did not intend to purchase. Despite confirming my membership was not reactivated, I received an email notifying me of an upcoming shipment. I diligently tried to locate a contact method to rectify the situation but faced challenges navigating through unhelpful links. After being put on hold for an automated system, I struggled to cancel the order. Despite my efforts to communicate my issue and the inability to reach a customer service representative, a package has been delivered to my address, which I wish to return.

I am looking to make a one-time purchase that I have specified. I am having trouble reaching a customer service representative for assistance. Please do not set up automatic shipments on my card, as I do not authorize it and will refuse any recurring charges. I have authorized a one-time charge for the six blades I purchased, and I do not want to be enrolled in any additional programs. Thank you for your attention to this matter. Sincerely, Richard M. Jr.

I am requesting no auto-shipments, just a one-time purchase. My correct email is [redacted], not what is currently listed. My name is spelled incorrectly as Riczhard Matthew Jr, it should be RICHARD MATTHEW JR. I do not want any recurring charges and I confirmed a purchase of a four-pack of six-blade refill blades totaling $12.70. I am concerned about potential incorrect charges due to the errors in my information. Please ensure no Dollar Shave Club account exists for me.

I recently got a flyer offering a free razor handle in a color of my choice and free blades if I reached out by 11/21. Unfortunately, I received the flyer four days later and couldn't meet the deadline. I tried contacting the company but faced obstacles with a bot, their non-functioning [redacted] number, and unresponsive emails from them in the past. Initially, their customer service was great, but now it has drastically declined. I'm eager to select my new razor handle and receive the free blades before considering cancellation. Appreciate any guidance.

I recently purchased replacement blades from Harry's on Sunday, but encountered issues with incorrect information and possibly choosing the wrong handles. Due to the confusion, I would like to cancel this order. It's frustrating to discover differences between seemingly similar blade cases and realizing they may be for member-exclusive handles. With the holidays approaching, I simply don't have time to deal with this. I'm curious about the reasons behind these distinctions and disappointed by the lack of a customer service phone number for direct assistance. If the blades don't fit Harry's handles as advertised, I will need to return them. The ability to speak to someone over the phone would greatly help address these concerns promptly.

I have been experiencing difficulty in receiving the correct razor blades from your company. The new blades I received do not provide a close shave like my previous ones. This has caused me frustration as I have been without the old blades for a month due to the continuous delivery of the wrong products. I am disappointed by the lack of a customer service phone number, as most businesses have this option available for support. My account is registered under the name Pat Ryan with the email [redacted] Despite paying for numerous blades, I have yet to receive the correct items. This situation has made me consider that there might be a need for improved management within your company.

I recently purchased a new razor, but unfortunately, the blades I have do not fit. Prior to buying it, I made sure it was compatible, yet it seems it isn't. This is causing me significant inconvenience as I have many blades that are incompatible. I need to return this razor and obtain the correct one promptly. My details are as follows: Name: J. Kaufman Email: [redacted] Phone: [redacted] Kindly assist me in exchanging the razor for the correct model as soon as possible. Thank you.

I recently received notification from Dollar Shave Club that my razors were shipped on Monday, March 6, [redacted]. However, as of today, Friday, March 10, [redacted], the razors have not arrived despite being paid for with my credit card. I have been a loyal member since [redacted] and have not encountered any issues before. This is my third attempt to contact the company, with two previous emails and attempts through their website, live chat, and phone line. The lack of communication and delay in delivery is disappointing. I kindly request a prompt response to this email to resolve the issue and receive the razors I purchased. If this matter is not addressed satisfactorily, I may need to consider cancelling my subscription.

I made three orders with Dollar Shave Club around February 24. The second order, which cost $13.62, arrived on March 4. The other two orders, one for $20.95 and the other for $66.15, were delivered to USPS by UPS on February 27 at 12:51 PM. I received the $20.95 order on March 6 without any issues. The problem lies with the $66.15 order for a beard trimmer that I have not received. It was delivered at the same time as the $20.95 order, which I did receive. I tracked the package with the USPS tracking number I found on the UPS site, but it still shows as waiting. I’m unsure of what steps to take next. I have been a loyal DSC customer for about 10 years and recall being able to call in for assistance. As the service quality seems to be decreasing, I am considering exploring other options. For now, I would like either a replacement for the missing beard trimmer or a refund of $66.15. Thank you.

This is the third time I am reaching out to the team at Get Human regarding my shipment of razors from Dollar Shave Club. I am beginning to question the legitimacy and efficiency of this service. I have not received any response and the lack of communication is extremely frustrating. I am considering escalating this matter to the Better Business Bureau. It's disappointing that despite my efforts, I have not been informed about the status of my issue. I hope for a prompt resolution to this problem.

I encountered an issue while placing an online order, leading to a $[redacted] purchase of shave butter by mistake. Despite not desiring to cancel my subscription, that was the sole option to prevent the transaction. I seek confirmation that the order was indeed annulled and wish to resume my subscription. Can you provide assistance in resolving these matters? Jerry Flexman, [redacted] It is disappointing that a direct helpline is unavailable for situations similar to this.

I received my order today, but the blades are different, so the company sent me a new handle. The issue is that there are two of us using the handles, and I now only have one handle, which is frustrating. I have purchased four handles over the years and have been a loyal customer for a long time. Not being informed of this change or receiving two handles to match the ones I previously bought has put me in a difficult situation. If I cannot get in touch with someone to address this problem, I may have to stop buying from this company. Additionally, I was charged $12 instead of the sale price, and I am unable to speak with anyone about it.

Hello, I recently received my order which included 34 razor handles instead of the 2 I had ordered. The package arrived with the box open in the mailbox, which concerns me greatly. I would appreciate a prompt refund and a shipping label to return the extra items. If this issue is not resolved quickly, I will be forced to report it as fraud to my credit card company and cease using your services. I have included photos of the package as well. I hope to hear from you soon with a resolution as I have been a loyal customer for many years. Thank you.

My wife, Diana W., unexpectedly received a package of blades with a note thanking her for joining a club. She did not place an order or intend to join any club. I recently opened a new account and received my first order last week, which I paid for. If this is your standard business practice, I am considering canceling the account. Our address is [redacted] Lingen Ave, NW, Palm Bay, Florida, [redacted]. Please investigate this matter promptly. If we are billed for these items, please credit my account accordingly as we will not be paying for them. Thank you.

I signed up for Dollar Shave Club initially for my son, David Alex, who passed away on July 2, [redacted]. As he no longer requires the service, I need to cancel the subscription. The company has been charging my account $34 every month without providing the products or responding to my attempts to contact them by phone or email. I have not received any DSC boxes in months, yet I have been continually billed. As a 75-year-old on a fixed income, this situation is impacting my finances negatively. I urgently request the cancellation of my subscription. Sincerely, Patricia Alex (David Alex).

I require two handles for Heritage blades. I have been struggling to find them. It's frustrating that the website is not user-friendly. I would appreciate a more interactive platform. I am in need of human assistance rather than automated responses. Thank you.

I closed my account and now can't access my login details. I'm trying to find my old username from before the product switch. If possible, I'd like to buy 3 if they're still available. Any assistance would be appreciated. If there's a customer service hotline, I'd like to know or if support is only available via email.