DiscountRamps.com Customer Service Issues

I contacted Discount Ramps at 3:30 p.m. EST today to make a purchase of a ramp, but unfortunately, I had a very negative experience. The initial representative I spoke with repeatedly interrupted me and did not seem interested in understanding my needs. After requesting to speak to someone else, the second representative was slightly better but still unhelpful. I am in need of a solution for a 23-inch tall by 32-inch wide set of steps from my garage to the main level of my house, which my wife cannot climb. Due to limited space, I am looking for a lift system similar to a motorcycle jack that can raise a 30 x 30 inch platform by 23 inches. This setup would allow my wife to step onto the platform, elevate it electrically, and access the main floor. I believe there are many homes facing similar challenges, and I would greatly appreciate any guidance you can provide in finding a suitable solution.

Upon placing my order on your website, I noticed a Labor Day discount for 15% off with the code LD15, valid until tonight. Unfortunately, I couldn't find where to apply the code during checkout. My order number is WEBN[redacted]84. I attempted to reach out via phone but received no answer. Kindly contact me at [redacted] to assist. Thank you, Donna. Additionally, when trying to access [redacted] on your site, it directed me to old email accounts instead of my current one. It would be helpful if the link led directly to your company email for inquiries. I had to manually enter the email in a search engine to locate your contact page.