Dexis Customer Service Issues

I am experiencing technical issues with a Dexis Titanium sensor that was working at our previous office location but is not working with our new office computers. We exclusively use Dexis Titanium sensors in our office. Additionally, we have another sensor from April [redacted] with a cracked USB portion causing bending. I am seeking assistance to resolve both issues and request a quote for the repairs. Unfortunately, the numbers on all our sensors have been removed, making it challenging to provide tracking information. Our office details are as follows: Herriman Abundant Dental Care [redacted] W [redacted] S, Unit 3 Herriman, UT [redacted]

Hello, I'm Shae from Comfort Dental in Kalispell, MT. I'm reaching out regarding an issue with one of our computers. When using the Dexis Program for x-rays, the images in one of our rooms are consistently grainy and difficult to interpret. This problem persists despite trying different sensors in the room and ensuring all software is up to date. Adjusting settings within the Dexis Program like "Clear-Vu" and the reset button has not improved the image quality. We use Jazz Solo Imaging sensors, and the problem seems isolated to the Dexis program only in this particular room. I'm hoping there might be another solution we haven't tried yet or if there's a potential reset option available from your end that could help resolve this issue. Thank you.

The Department of Dental Hygiene at Dixie State University contacted tech support in July to merge two laptops for the mobile clinic. Unfortunately, no progress was made, and subsequent attempts with Aaron and John from LEVEL 1 and special markets were also unsuccessful. They are eager to merge the systems and have a case number M0W0B5. Urging for prompt assistance to resolve this issue, they are looking for a quick resolution. Contact them at [redacted]. Thank you.