DeviantART Customer Service Issues

I am a group founder and recently tried adding several people as contributors, but some are encountering an error when trying to accept the invite. They are being informed that the group is not accepting new members. I also had another individual request to join, but they received a message stating that new members are not being accepted. When attempting to invite more members, I am being notified that my role in the group has reached its size limit, preventing me from sending additional invitations. I have extensively searched the admin area but have not found any information regarding the maximum number of members I can add as the founder or the contributor limit for the group. I am unsure what steps to take and would greatly appreciate any assistance.

I am facing an issue with a payment on my DeviantArt account. There was an unexpected charge of $80 on my mother's credit card yesterday, and I don't recall making any purchases. I attempted to use a $50 gift card, which did not work. Upon checking my points savings, I couldn't find the points corresponding to the $80 charge. I managed to successfully purchase $5 worth of points, but the $80 transaction seems to be missing. I don't have a confirmation for the $80 purchase like I do for the $5 one. Can someone please assist me in resolving this matter and recovering the money or points involved? Your help would be greatly appreciated.

The Eclipse feature is not popular among users, leading to a petition against its mandatory use. Users cite difficulties navigating notifications and criticize the new interface design. They warn that the loyal community's rejection of Eclipse could impact site usage and revenue. The plea is for DeviantArt to keep Eclipse optional to avoid alienating its main investor, the community. The post emphasizes the significant contribution of users over 19 years to DeviantArt's success but also warns of the potential loss of value if users decide to leave. It urges top management to reconsider pushing Eclipse and highlights the power users have in shaping the platform's future.

I recently got a new computer and am having trouble logging into my DeviantART account. Despite going through the email verification process twice, the site still doesn't accept my password. Even after resetting it, the new password isn't working. I attempted to contact Customer Service for help, but I need to log in to do so, which is frustrating. I hope to gain access to my account soon with my correct password. Also, it would be helpful if Customer Service was more easily reachable for users facing similar issues.

Attention DEVIANTART - JENNIE HUGGINS, Je vous contacte pour une demande de reproduction concernant une exposition à la médiathèque Jean-Jaurès de Nevers prévue du 6 janvier au 6 février [redacted] autour de J.K. Rowling et Harry Potter. Nous aimerions reproduire des éléments d'une exposition virtuelle sur la Fantasy de la bibliothèque nationale de France sous forme de panneaux A0. Nous souhaitons reproduire "The Chamber of Secrets" de Jennie Huggins à des fins non lucratives en respectant les droits d'auteur. Merci de nous accorder votre permission pour cette reproduction. Cordialement, Jean-François LEFEBURE Chef de Service Médiathèque Jean-Jaurès - NEVERS - [redacted] Pôle lecture publique et médias - 03 86 68 48 52

I have concerns about the guidelines regarding nudity and sexual content. Some images labeled as Mature Content on DeviantArt depict unnecessary nudity. Even without an account, I can view such images on my phone by selecting "Request Desktop Site." I find the explicit exposure of genitals and breasts in artwork questionable and believe the guidelines should be revised. Although the rules prohibit explicit artwork involving underage models/characters, I saw an image of Serena (from Pokemon XY, approximately 14 years old) mimicking the Anaconda pose from Nicki Minaj's album cover, showing her buttocks. I feel these issues need attention. Thanks.

Dear team, I am seeking assistance with payment issues related to my Deviantart account: [redacted]. Recently, a payment from my account ending in [redacted] was debited without my authorization for a purchase from the artist Kamirah. Despite the transaction, I have not seen any record of this payment in my order history or email notifications where premium downloads are usually received. This incident appears to be a recurrence of a prior purchase I made on February 11 with the same payment details and account, leading to confusion as I did not initiate any payments recently. I believe there might have been a system error causing this unauthorized repetition of payment. To rectify this matter, my payment provider requires confirmation that the funds did not reach the recipient's site. I am hoping for your prompt assistance in verifying that no payments were made from my account yesterday. I appreciate your attention and support in resolving this issue. Thank you for your help.

I recently discovered that my account, Agent_Nami, which I thought was deleted 5 years ago, is still active. Despite being accessible when searched by username, I am unable to log in. Resetting the password has not resolved the issue, as the system does not recognize the username or states the password is incorrect upon sign-in attempts. I would like to request the deletion of this account as soon as possible. It has been distressing to find out that my information is still available after 5 years. I can provide verification through the email associated with the account: [redacted] This forum is my final attempt at seeking assistance, as I am unsure of what other steps to take. Thank you for your help in this matter.

A few days ago, I purchased the Core DeviantArt service. I created a premium gallery and a subscription gallery. I set prices of $5.00 USD for the subscription and $10.00 USD for the premium gallery. Despite posting content and seeing over [redacted] views on my arts, I haven't received any payments or subscriptions. It's puzzling because when I log out and search for my profile, the payment requirements for the galleries are correctly displayed. I am confused about how so many people viewed my premium gallery without any payments or subscriptions being reflected.

Regarding my pictures on debombs88, I've tried contacting support multiple times with no response. It would be helpful to have an online chat option for immediate assistance. When it comes to uploading images, the system asks if the picture is nude or mature, but then deletes them anyway. I labeled my artwork appropriately as mature, like my "Wf female elite assassins part 2," which was removed. I've noticed similar art that wasn't deleted, such as [redacted]. It seems unfair to delete mine when I followed the rules. Not everyone will be pleased, but that shouldn't result in removal. I've seen much more explicit content elsewhere. I request the restoration of my deleted images since they shouldn't have been removed.

I submitted tickets twice about my mature artwork being deleted, but didn't receive a response. It would be helpful to have an online chat option for quicker issue resolution. Before uploading, the system asks if an image is nude or mature, so why delete it afterward? I labeled my art as mature, such as my Wf female elite assassins piece, yet it was still removed. I've seen similar artwork on the platform without deletion or complaints. I believe the deleted pieces should be reinstated since I followed the rules. Some individuals may overreact, but as seen even on platforms like Pornhub, people can be immature. Reconsider restoring my art and consider adding an age restriction for uploads to avoid these issues in the future.

Please contact me at [redacted]. I've come across some inconsistencies in the content moderation on this platform. While some of my questionable images remain, others have been removed, including my "elite assassin" image. I suggest implementing an age restriction feature for uploaded images to ensure they are only viewable by users above a certain age. There are much more explicit images on the site that haven't been removed, so I kindly request that my images be reinstated, as they are not as explicit as others that are allowed to remain. For example, my "pink hair mermaid winning" scene, though risque, is less explicit than what's currently on the site. I urge you to reconsider and restore my pictures.

Hello everyone, General Hawk here. My girlfriend Laura Spencer has encountered issues with her new DeviantArt account, LAURASPENCER2022. We are experiencing difficulties accessing and updating her profile and account. It's crucial for us to resolve this so that I can upload our photos and manage the account properly. We kindly request complete access to her account to rectify this situation promptly. Thank you for your understanding and assistance. Best regards, General Hawk G.I. Joe Commander

I recently realized I got logged out of my account on the site. I have been logged in since the beginning. Unfortunately, I forgot my password, and my email address has changed from [redacted] to [redacted] I am unsure why this change happened as I wasn't clearly informed. I am facing difficulty in the help center as I am not receiving any responses on my new email. I need help with two things: 1) How can I log back in? 2) How can I recover my password? My username is q1nooo. I hope this information is sufficient. Thank you.

Hello, I recently received an email regarding copyright that I'm concerned about. I haven't used my account since I opened it. It seems like my account might have been compromised by hackers, which has led me to delete my other accounts to avoid any further issues. I apologize for any inconvenience this may have caused. I have deleted the account from your server to prevent any additional problems. I've shut down the account to stop any further issues. Unfortunately, I am unable to log back in because I had to shut it down. I'm not very knowledgeable about computers, so I'm not sure what to do next.

I am encountering an issue with logging into DeviantArt. Despite resetting my password, I am unable to access my account. After receiving the email to reset my password, I set a new one that I had never used before, but encountered an error message. Refreshing or closing the browser did not help. Upon attempting to log in with both the old and new passwords, neither worked. Clicking on the reset password option prompted me for my username, but I did not receive the reset email. Despite refreshing and waiting several minutes, no email from DeviantArt has arrived in my inbox.