Designer Depot (Canada) Customer Service Issues

Hello, I recently attempted to exchange an item at the store and also intended to make a purchase totaling $60. Unfortunately, I encountered some difficulties during the process. The staff member appeared unwilling to clarify why the exchange was not possible, insisting it could not be done. When I mentioned that the barcode was from a different store, the situation escalated as the staff member denied this information and displayed unprofessional behavior by raising their voice. I attempted to explain that I had disclosed this detail earlier, but the staff member continued to be uncooperative. As a customer, I believe I have the right to understanding and politeness during transactions. I am disappointed by the treatment I received at the Woodbine Mall store in Toronto. I request appropriate action be taken regarding the conduct of the manager on duty. For reference, my receipt number is [redacted] at store C0339. I trust that this incident will be addressed responsibly and that staff members will receive the necessary training to better handle customer interactions in the future. Thank you.

I recently bought a winter coat from your store. Unfortunately, after just two weeks, the lining tore and both pockets developed holes. I initially went to the Dixie Mall location for assistance, but they directed me to the Vaughn Mills store where I made the purchase. This was quite inconvenient as I reside in Mississauga. Upon visiting Vaughn Mills, the staff informed me that I should have been able to exchange the coat at any store. Although I managed to exchange the coat, I was disappointed to find out that it had since been discounted by twenty dollars, and the store refused to offer a price match or credit. Now, after only a week with the new jacket, another hole has appeared in the pocket, and the zipper is continuously getting stuck. This experience has been extremely frustrating for me.

Hello, I recently tried to return a jacket to your store that didn't fit the intended recipient. I was surprised to find out it was for exchange only as this wasn't communicated to me during the purchase. The cashier at the store was quite rude and informed me that only exchanges were possible, not store credits. I'm disappointed with the service I received and would like this issue resolved with a full refund. The store is located in the Pickering Town Centre. Please reach out to me through email at [redacted] or [redacted]. I hope to have this matter resolved quickly. Thank you. Maria R.

Hello, I recently purchased clothing items from DP Calgary, but unfortunately, some of them were too tight for my son. When I went to exchange the items, the manager informed me that I couldn't do so because it had been more than a month since the purchase, contrary to the store's 7-day exchange policy. I attempted to explain that due to the challenges of COVID-19, I was unable to come in earlier for the exchange. Despite my explanation, the manager refused to facilitate the exchange. Is this the level of customer service that we can expect from your employees? I would appreciate an explanation. Thank you.

During our recent visits to the Tsawwassen Mills store with my family, we encountered issues with the closure of the trial rooms. Initially, we were informed that the rooms were closed early, which we accepted, assuming it was due to COVID-19. However, on a subsequent visit, the rooms were closed again and the manager, Ishita, was unwilling to accommodate us, citing a new policy. Despite feeling embarrassed and frustrated, we managed to persuade her to allow us to try items on, albeit with conditions. Ishita's demeanor and attitude throughout the interactions were disappointing, leaving us feeling like unwelcome guests in the store. The whole experience was unpleasant, and I am hesitant to return or recommend the store to others as long as Ishita is managing it. I hope this feedback prompts the necessary actions to prevent others from experiencing similar discomfort shopping at your establishment.