Denver Post Customer Service Issues

My husband, aged 84, has been a loyal subscriber to The Post in Denver for about 30 years, but recently the subscription cost increased to nearly $75 per month, which we couldn't afford. After a call from a Post representative on March 5th, [redacted], I learned of a past due amount of $65.86 due to a compromised debit card. Despite making this payment, we received a bill claiming we owe $73.49 and the subsequent attempts to resolve this issue have been unsuccessful. Despite providing evidence of payment, there seems to be confusion regarding the outstanding balance to reinstate the subscription. Unfortunately, I am unable to send proof of payment without a working fax machine or scanner. I am disappointed with the customer service experience and my husband misses his daily paper. I refuse to pay the additional $[redacted] demanded by The Post. Is there any way to resolve this and resume the newspaper delivery? I am saddened by the situation. Thank you. - Karen S. & Howard S. at [redacted] E 130th Way, Thornton, Co. [redacted].

I am experiencing issues related to my digital subscription with Sunday and Wednesday delivery, which I did not request. Despite negotiating a lower price of $11 per month for digital-only access, I am now being offered a free Sunday paper, which I have declined multiple times due to my efforts to reduce waste in my household. Despite expressing my preference for no paper deliveries, I received a Sunday paper. I am frustrated by the conflicting information and pricing, as I noticed the rate for unlimited digital access is $65 per year, nearly half of what I am currently paying. I seek clarification on the pricing structure and request my subscription be adjusted to digital-only access without paper deliveries for the lower rate of $65 per year. I value your prompt attention to this matter. Thank you, B. Balen

For the past three Sundays, my paper hasn't arrived by 7:00 AM as promised on your website. This has been a recurring issue, and I'm frustrated with having to call every Sunday just to receive my paper. Delivery used to be reliable, but recently, it's been inconsistent unless I follow up. I expect my Sunday paper to be delivered promptly every week without having to contact customer service. Your assistance in resolving this matter is appreciated.

I have had a Sunday and holidays subscription to the Denver Post for many years. I renewed my subscription in October [redacted] for one year. Since [redacted] started, I've only received a few Sunday papers, which have now completely stopped. Despite calling customer service every Sunday and being assured of next-day delivery, the paper never arrives. I feel frustrated being repeatedly promised that the issue will be fixed, only for nothing to change. I am tired of the false assurances and lack of resolution. I am seeking help on this matter and would appreciate being contacted regarding a solution. My direct telephone number is [redacted].

I am frustrated with the constant issues regarding missing newspaper deliveries! Your automated system only offers two choices: yesterday or today. This week I have not received the newspaper on Thursday, Friday, and Saturday. After researching, I discovered other subscribers are paying $12.00 per week, while my subscription has been increased to $[redacted].00 per month, totaling $[redacted].00 per year. It is disheartening that I am being charged significantly more while not receiving my daily paper, especially when others are paying only $[redacted].00 annually. I am dissatisfied with the pricing discrepancy and the lack of credits for undelivered papers despite promises. Please cancel my subscription and refund the $[redacted].00 for this month.

I subscribe to the Denver Post only for the Sunday edition due to the price. It's frustrating to not receive the paper on time. I used to have a daily subscription for 40 years, but now I miss out on reading the paper on Sundays. This is the second time this month it hasn't been delivered, with one week being on vacation hold. Please refund Mike Scanlan for October. My name is Camilla Scanlan. I reside at [redacted] So Detroit Cir, Centennial. I would appreciate receiving the Sunday paper today. Thank you.

I have had issues with the new delivery person not having the gate code to our community, causing us to miss deliveries for nearly a month. I have reached out to supervisors multiple times, but the problem persists. The gate opens at 7 AM, and deliveries are typically made between 5 and 6 AM. It is crucial that the gate code is provided to the delivery person. I am eager to speak with someone over the phone rather than through email. My contact number is [redacted]. I am looking forward to resolving this matter promptly. Thank you.

I subscribed to the electronic version of the Post with home delivery on Wednesdays and Sundays. Unfortunately, our Wednesday delivery has been missed for six weeks in a row. Despite reporting the issue each week, it hasn't been resolved. At this point, we've lost hope of receiving the paper and now see this as a test of poor customer service.

I am discontinuing my subscription due to unexpected charges for special editions or other items that I did not authorize or receive prior notification about until I noticed the charge on my card. I canceled my subscription in August and was informed that I would receive the online paper until December. I expected no further charges without my consent after December. However, I was charged $5.81 on 12/22/21. I have disputed this charge with my credit card company and updated my account to prevent future charges. This process was inconvenient. I value the newspaper and the low monthly cost of $5.81. Yet, I am frustrated by the surprise charges and the difficulty in stopping unauthorized charges without prior communication or clear explanations. It feels deceptive. Nobody appreciates feeling deceived.

I haven't been receiving my newspapers as expected. On Jan 31, I received a notice informing me that my home delivery would be switched to mail delivery starting Feb 14. After speaking with Louis in member services, I was assured that the paper would be sent to my mailing address, as there is no mail delivery to my home. However, I only received one issue on Feb 18 mistakenly addressed to my street address, not the promised mailing address. I understand that postal service delays may affect the delivery time, but this issue needs immediate resolution. Please send the paper to my mailing address at PO Box [redacted], Elizabeth CO [redacted], and provide a full credit for the missing papers. Reading on my phone is not a viable alternative. Furthermore, I emailed [redacted] on Feb 26 but have not received any response.

I have been a loyal customer with my husband for over 40 years. Recently, I've been trying to get our newspaper delivered to our porch, as it was done until a few months ago. Despite my numerous calls and requests, it has not been addressed. I am willing to pay extra if needed. Given our age and health issues, it is challenging for us to collect the paper from our slanted driveway. We have always appreciated carriers who respect our request and even give a Christmas tip. I am looking for assistance in resolving this ongoing issue as no progress has been made despite assurances on the phone. I am hopeful that someone can address this matter promptly. Thank you for your attention to this matter. R.G. Email: [redacted]

I have not been receiving my daily newspaper despite renewing it over three weeks ago. I received numerous unidentified calls pressuring me to renew until I finally did. I have called several numbers multiple times with no resolution. During my last call 2 days ago, the person, initially not providing a name, eventually identified himself as Zack. This situation is unacceptable, and I expect my paper to be delivered promptly. If this issue is not resolved, I will have to cancel my subscription and request a full refund.

I am Greg B. and I was a contract employee delivering The Denver Post in Pueblo West, Colorado from [redacted] to [redacted] for distributor Jeff D. I'm missing my financial records for that time period. I reached out to Mr. Donahue, who also does not have the records. The IRS is requesting this information for the four years in question. Could you provide me with copies of my earnings for that timeframe? Any help is welcome. You can contact me at [redacted] or [redacted] Thank you.