Delta Airlines Skymiles Customer Service Issues

I'm experiencing an issue with my SkyMiles account. The number on my American Express Delta card is [redacted]. When I recently booked a roundtrip flight to my daughter-in-law's funeral in Wichita, KS, I couldn't sign in to my SkyMiles account. The flight confirmation number on my printout is HZN941, showing a SkyMiles number of [redacted]58 and displaying the name ENRICO LEO DIGIAMMARINO JR. I want to ensure I have only one account and receive proper credit for my Delta flights. My full name is Enrico Leo DiGiammarino, Jr., and I am known as "Sam." You can reach me at [redacted] or [redacted]. My American Express Delta card lists my name as E DIGIAMMARINO JR. I appreciate your help with this issue.

I have two travelers booked under one reservation. I only need to change the date of a flight for one of them. When attempting to do this online with Delta, it adjusts both travelers' flights due to being on the same reservation. I waited on hold with Delta customer service for 3 hours and 40 minutes, but had to give up! Please do not advise me to change it online as that is not feasible in this case. While I usually manage my flights online, Delta combined my round trip with my husband's into one reservation. I need to alter only my outbound flight, not his, but I am unable to do so individually online as they are under one reservation. Other airlines do not have this limitation, allowing separate changes.

I have screenshots to provide better clarity on the issue. The problem is related to SkyMiles not being applied for Starbucks purchases on days of travel. After contacting Delta previously, the customer service representative promised to add the extra miles for my trip to Norfolk, VA. He advised me to reach out to Delta again if I didn't receive double miles for Starbucks on my return trip. Despite his assurance, I never received double miles for either travel day, including the day he believed he had corrected. It has been over two months since I flew to VA on October 22nd and back to IL on October 29th. I suspect there may be an issue with earning double miles for Starbucks transactions on travel days.

Hello, my name is Hannes Stuffer. We booked a multistop flight through SkyMiles for the following route: from Milano to Miami on January 15th, from Miami to Lima on January 19th, and from Lima to Milano on February 02nd. Due to the political situation and advice from the authorities in Lima, it is strongly recommended not to take this trip. Being from Italy, I am unable to reach SkyMiles by phone as the waiting time exceeds 1 hour and the cost of the call is exorbitant. I need to change my flights. Can Delta assist with this request?

Hello, I encountered an issue while trying to book a flight. After entering all my credit card information and TAN code, the transaction was authorized and completed, but I received a message saying it was declined by Delta when trying to return to the page. Unfortunately, upon reloading the page, the booking was not confirmed. I attempted to book a flight from MUC via AMS to LAX and back using the card ending in [redacted] belonging to Jens Grunwald from Germany. Despite trying on two different computers, four browsers, and even a HotSpot from my phone, I consistently faced the same error without receiving any confirmation email from Delta. I am reaching out for assistance in resolving this issue. Best Regards, Julian Grunwald

I am Dennis Brown, the brother-in-law of the deceased account holder, Michael Phillips, who passed away on 01/23/[redacted]. I am reaching out to notify you of his death and to confirm if you require a copy of the death certificate to close his account or if this message suffices. His American Express Delta SkyMiles Gold Card has been canceled by AMEX Account Resolution. I also need to know if it is possible to transfer his miles to the estate beneficiary, who is not currently a SkyMiles member but plans to open an account for vacation travel. This transfer would only be feasible if there is a substantial amount of mileage in his account. Otherwise, she typically flies United for business and it may not be practical for her. Please provide me with information on his current mileage so that appropriate arrangements can be made. You can contact me at [redacted] or [redacted] Thank you.

I have a lost luggage claim for reimbursement from a flight last summer with my family from London Heathrow to Cardiff and then Cardiff to Barcelona. The confirmation number is HAS9FW, and I am a Delta SkyMiles Gold Medallion member with member number [redacted]. My daughter's luggage was missing upon arrival in Barcelona. I filed a claim with Air France with the file reference BCNAF51259 and ticket number [redacted][redacted]. Despite assurances, the bag was not delivered on time, causing inconvenience. The bag was eventually delivered to my home address in Newport Beach. Unfortunately, the bag was left outside without notice, but thankfully my neighbor helped. This situation caused us to spend over $[redacted] on replacement items during our trip. Thank you, Harry Heartman.

After 41 years at Eaton Corporation, I have recently retired. During my time there, I accumulated unredeemed Skymiles through your program. I am in need of assistance with updating my account details: 1. Upon retirement, I lost access to my company email address ([redacted]) which is linked to my Skymiles account (number: [redacted]). As the email is no longer accessible, I would like to update it to [redacted] 2. Planning a trip to the USA this summer, I am interested in using my accrued miles towards the purchase of airline tickets. Contact Information: - Name: Luis Rafael Lopez Colon - Skymiles Account Number: [redacted] - Phone Number: [redacted] - New Email Address: [redacted]

I recently opened a Skymiles credit card account and requested cards for my children. However, both cards were assigned the same Skymiles number belonging to my son. Consequently, my daughter's card has no linked Skymiles number. This has resulted in only my son earning miles when we travel together, and we are unable to upgrade as a family due to incomplete membership information. The Skymiles account numbers in question are [redacted] and [redacted], both linked to Tarek (TJ) Benton. Unfortunately, no miles are being credited to Trenice Benton. I would greatly appreciate any assistance in resolving this issue as it affects our family's travel rewards. Thank you for your help. Best regards, Alina A Creighton Skymiles #: [redacted]

My spouse and I had a flight scheduled from Atlanta to Charles DeGaule on April 1st to April 2nd. Due to an instrument failure on the flight from Wilmington to Atlanta, our departure was delayed by three hours. As a result, we were put on a new flight from Atlanta to Amsterdam. My rewards number is [redacted] and my spouse's number is [redacted]. We haven't seen any miles credited to our accounts for this trip.

Hello! I am reaching out from Kazakhstan with a request to correct the data on my ticket from New York to Anchorage. There was an error where my last name was mistakenly entered as my first name, and vice versa, and I also forgot to include the letter “N” before my ID card number. The flights involved are DL [redacted] on May 28 from 06:50 to 10:02 from New York to Seattle and DL [redacted] from 19:59 to 22:32 from Seattle to Anchorage. My correct name is Akbota Makhsutkan. I attempted to make the changes on the website (kaspi.kz) where I purchased the ticket, but was unsuccessful. They advised me to contact you for further assistance.

I am Mike Mckee, and I purchased tickets for my in-laws to travel to Florida. The trip to Florida was enjoyable, but their return journey back home was challenging. The flight from Orlando to Atlanta, DL549 on March 27th, [redacted], with John Albert VonBurg in seat 5B and Sonya Kay Mitchell in seat 5C, experienced delays. They were rerouted to Detroit and had to sit at the back of the plane on DL1747 on the same day, seats 48E and 48F. This flight faced further delays and departed from Detroit after 8:00. Their seats were separated on the next flight, DL2018 from Detroit to Denver, with seats 14B and 14E. I am requesting reimbursement for the miles they would have earned if they had been in first class for these flights.

Hello, I'm Kenneth B. T. I used to frequently fly with Delta Airlines for work, about a decade ago. I believe my status was "Silver Medallion" back then. However, I recently checked my Delta card, which now shows "Platinum Medallion" and has an expiration date of 2/10. My Skymiles number is [redacted]. I seem to have forgotten my password and my email address has changed from my former work email at Bartellmachinery.com to [redacted] Unfortunately, I'm also struggling to recall the security questions I set up. Recently, my wife and I have resumed traveling, and I'd like to re-activate my old Delta account to ensure I don't lose any accrued miles. Could you please help me recover my old account? My new email is [redacted], and you can reach me at [redacted]. Thank you. Best regards, K. B. T.

Due to a morning car accident, I am unable to travel to New York JFK Airport for my Delta Airlines roundtrip flight on June 14, [redacted]. My confirmation number for the flight is F6CPSR. I need to cancel the ticket and was informed previously by two live agents that I could have the reward miles redeposited into my SkyMiles Account with a potential re-deposit fee. My SkyMiles member number is [redacted].

I encountered an issue while attempting to create a Sky Miles account for my upcoming trip to Stuttgart. Unfortunately, while trying to download the app, I unintentionally ended up with a new Sky Miles account and may have created a fake one as well. I sought assistance at SLC airport, where I received my boarding passes, but the staff could not resolve the Sky Miles mix-up. I am unable to create a new account as it does not recognize my original account number associated with my ticket. Can anyone provide assistance? I am currently in Germany and will be flying back on the 27th. Please reach out to me via text at 1-[redacted] as I can only receive texts, not calls. Thank you.

I am interested in using my miles to buy the Barron's newspaper, but I am facing an issue on the website. It is displaying my email address incorrectly as artjnigro@gmail.com instead of [redacted], preventing me from completing the order. My sky miles number is [redacted], and I have sufficient miles to make the purchase. Could you please assist me in placing the order? My mailing address is [redacted] Shannondell Drive, Audubon, PA [redacted]. Thank you for your help. - A.N.

Hello, I am inquiring about my missing accrued miles from my recent trip to Costa Rica with Delta. Even after contacting a Delta representative who promised to add the miles to my account, they are still not reflected in my statements for July and August. During my journey, I flew from LAX to Atlanta on Delta [redacted], then from Atlanta to San Jose, Costa Rica on Delta [redacted] on July 6-7. I returned from San Jose to LAX on Delta [redacted] on July 16. My Delta SkyMiles number is [redacted], and my Confirmation Number is HZY6CK. My name is Tatiana Nazarenko, and you can reach me at [redacted] I kindly request your assistance in resolving this matter promptly. Thank you for your attention to this issue. Best, Tatiana

Hello, I attended the Yankees game yesterday, but unfortunately, I couldn't find any available seating inside the stadium. Despite arriving early, the heavy rain caused a delay in the game's start. As a physically disabled attendee, I needed a seat but couldn't find one as every seat was taken. Surprisingly, there was no handicap seating in the entire Delta [redacted] box. Despite asking for help at check-in, none was found. Due to the lack of available handicap seats, I am requesting a refund of my auction points for this disappointing experience. The game became unwatchable for me due to the seating issue, resulting in me leaving the stadium earlier than planned. If you have any further questions, please reach out to me. Thank you for considering my request for a refund. Sincerely, Drew M. [redacted] Item ID: [redacted] Winning Bid: 55,[redacted] miles

I encountered a couple of issues recently: 1. During my international trip from New Orleans to Budapest (Confirmation #HWRQ8K), my premium economy flight was unexpectedly canceled, and I was placed in the last row of the economy cabin. I believe I am owed a refund for the fare difference. How should I proceed to request this adjustment? 2. My partner, D. Fortier, did not receive any mileage credit for the same trip (Confirmation #HWRQ8K). His Skymiles account number is [redacted]. He is also seeking credit for this and the fare discrepancy in point 1. Additionally, I require assistance in booking flights for international travel in February [redacted] using Skymiles.

Dear Sirs, Upon reviewing my records, I have identified three Skymiles numbers associated with my account: - [redacted] - [redacted] - [redacted] I currently possess a Skymiles Card for the last number mentioned. I kindly request your assistance in consolidating all my bookings under one single Skymiles number. Once this is accomplished, please proceed with the removal of the other two numbers from my account. I am concerned about the monthly Delta emails, as I have not been receiving them. This leads me to question whether all my recent trips have indeed been credited to my Skymiles account. Given that I have upcoming travel plans to Florida with Delta in November, I would greatly appreciate your help in addressing these matters promptly. Thank you for your attention to this request. Best regards, Dieter G. Rauch