Dell (India) Customer Service Issues

I recently purchased the Dell Inspiron 15 [redacted] laptop (Model No. Inp_3593) for ₹57,[redacted] only to encounter various hardware issues with it. After multiple visits to the Dell service center in HSR layout, where they replaced the motherboard and m.2 due to issues, I am still facing performance problems with the GPU. The Nvidia MX [redacted] GPU is running at [redacted].0 instead of the expected [redacted]+ clock speed, causing issues with running programs efficiently. I am frustrated with the situation and multiple trips to the service center, resulting in time and money loss. I am looking for a resolution, either a replacement laptop or a refund, as I am not interested in further repair or part replacements.

I recently purchased the Dell Inspiron 15 [redacted] laptop, almost a month ago, for ₹57,[redacted]. I am extremely disappointed and frustrated with my purchase. After experiencing hardware issues with the motherboard and m.2, I took my laptop to the Dell service center at HSR Layout for repairs. Although they replaced the hardware, my GPU is still not functioning correctly. It is locked at [redacted].0 instead of the expected [redacted]+ clock speed for my Nvidia MX [redacted] GPU. The underclocked GPU is causing significant performance issues when running programs, even basic ones. I am tired of repeatedly visiting the service center for part replacements on a supposedly brand new laptop. I am requesting a replacement laptop or a refund as I do not want any more parts replaced.

I purchased a G3 [redacted] laptop on 10/26/[redacted]. I have been trying to reach out to [redacted] regarding an issue but have not received a response since I emailed them on 4/11. After visiting a service center, they mentioned that I need an accidental cover letter for repairs which I do not have. They quoted me 10,[redacted] INR for the repair without it and suggested I contact the shop where I bought the laptop for the letter. However, the shop informed me they do not provide such letters and advised me to call the service center again for further assistance. Unfortunately, due to the lockdown, I am unable to travel anywhere for help and urgently need to use my laptop as everyone is working from home. What steps should I take next?

I am seeking the contact information for the CEO of Dell in India. The customer service experience I have had so far has been extremely unsatisfactory. The representatives seem to lack knowledge and only provide generic responses like "we are expediting your solution," without any real progress. The service quality is subpar, and it has been three days without resolving our issue. In today's digital era, facing laptop problems is simply not acceptable. I urge for immediate resolution or send a technician to address the problem. The current situation is unbearable, and I implore for urgent assistance.

I purchased a G3 [redacted] Gaming laptop from PaytmMall on 21.10.[redacted] along with extended warranty from Future Generali Total Insurance Solutions, valid until 21.10.[redacted]. I contacted the insurer on 06.10.[redacted] as the keyboard malfunctioned. They directed me to M/s Shivshakti Enterprises in New Delhi for repairs. Since I am in Mumbai, the repairer advised me to go to the Dell Authorized service center. I visited Aryaa Infotech (Dell) in Santacruz on 08.10.[redacted] and ordered a new keyboard module as per their recommendation. Despite reminders to Singapore, Santacruz service center has not received the spare keyboard yet. I kindly request a prompt resolution as I cannot use the laptop. Thank you. - S A Rabde

Dear Sir/Madam, I am writing to address an issue with my DELL G3 [redacted] laptop purchased on 19/02/[redacted]. From the very first day, I experienced excessive battery drainage, lagging screens, malfunctioning fingerprint scanner, unsupportive video player, noisy fans, and overheating. Despite contacting Dell customer support and following their recommended updates, the issues persist, affecting normal usage and even basic tasks like browsing and watching videos. I am disappointed with the performance of the laptop, which I purchased for a significant price, and now seek either a replacement with a guaranteed flawless unit or a full refund. Despite numerous attempts to convey my dissatisfaction and the persisting problems, the customer support response only focused on software updates, failing to address the hardware-related issues that affect the laptop's functionality. I expect a prompt resolution to this matter as per Consumer Guarantees Act (CGA) of [redacted]. I look forward to your assistance in resolving this issue to ensure that the laptop meets the expected performance standards for my work, study, and gaming requirements. Sincerely, H.

I recently bought a Dell Vostro [redacted], and within a few months, it started freezing. I had to visit the Dell exclusive store in Malad, where I purchased it during a Diwali offer with 8 GB of RAM. After contacting several Dell tech support personnel, it was discovered that the salesperson sold me a 4 GB Dell original RAM stick and a 4 GB Kingston RAM stick that were not compatible. This caused issues over the past year and a half. Due to the pandemic, I couldn't take the laptop for repair sooner, resulting in my warranty expiring. The salesperson who misled me now refuses to take responsibility. I now need to purchase a new 4 GB RAM from Dell to fix the issue. I urge Dell to address this matter as my son, for whom the laptop was bought, couldn't even use it for his exams during the pandemic. I've reached out to various Dell email addresses and have a record of contacting technical support to resolve this problem.

I purchased a Dell Inspiron [redacted] laptop with service tag DH2H863 on January 11th, [redacted], from a Dell store in Hazratganj, Lucknow. Yesterday, following an update, I encountered issues with the fingerprint and pin not working. Instead, it prompts me for a password which I unfortunately cannot recall. Despite attempting troubleshooting steps advised by customer care, I am unable to access the booting options window. Today, I spent 5 hours trying SupportAssist OS Recovery, but it remained stuck on the loading screen without progressing. It appears there may be an issue with the hard disk, preventing access to advanced booting options. I have attempted various methods like Shift+restart, Win+R, force shutting down Windows, and using F11, F8, and F12 keys to enter booting options, as well as trying a password reflexer to reset the password. However, all my attempts have been unsuccessful. As a college student with pending courses and classes, I am eager for a swift resolution. Thank you.

Dear Sir, I am Roshan Thakur. I purchased a Dell laptop from their online store on June 15, [redacted]. After making a payment of [redacted]/-, I received a confirmation message from Dell regarding my order. However, when I contacted Dell customer care on June 24, [redacted], they informed me that the payment was reverted to my bank account. Upon checking, I found that the payment had not been returned. Despite making three more calls on June 24, [redacted], I was unable to resolve the issue. On June 25, [redacted], I called again, and after being transferred to different representatives, I still did not receive a resolution. I had purchased the laptop for my work and would like to receive the laptop instead of a refund. I have attached a receipt of my payment for reference. Please contact me at: Contact Number: +[redacted]66 : +[redacted]63 Thank you.

I recently purchased a Dell laptop online and have been experiencing ongoing issues since receiving it on 24th June. Despite contacting Dell support through different channels and having a technician replace the fan, the problem persists and has now been identified as a motherboard issue, which requires replacement. Along with the hardware issues, I am also facing software freezing and system hang problems. This continuous cycle of troubleshooting and replacing components on a new laptop is highly unsatisfactory, especially considering the high price I paid for a product from a reputed company like Dell. I have attempted to seek assistance and guidelines on returning the laptop for a full refund, including the extended warranty I purchased. I have attached relevant details, including service tag, case numbers, and supporting documents. Despite reaching out via email and phone calls, my concerns have not been adequately addressed, with calls being disconnected without resolution. I urgently seek guidance on the return process and request a full refund due to the recurring issues with the laptop's hardware and software.

I own a Dell Inspiron [redacted] laptop. The webcam driver seems to be randomly selected as either 'usb video device/usb camera' or 'integrated webcam' in the device manager. When it shows up as 'usb video device/usb camera', the camera does not turn on. However, once it appears as 'integrated webcam', it works fine after a few restarts. The issue is that after every shutdown, when I turn on the laptop for the first time, the camera does not work. This is frustrating, especially for online classes. I would appreciate any help in resolving this problem.

I own a Dell Inspiron [redacted] running Windows 10 Home. I am experiencing issues with the webcam drivers as they keep selecting incorrectly. Sometimes, after shutting down and rebooting, it shows up as 'USB Video Device' and fails to turn on. Other times, after several restarts, it correctly identifies as 'Integrated Webcam' and works fine. However, this process is frustrating as it requires multiple restarts to function properly. This is particularly inconvenient when I need the webcam for online classes. Any assistance would be greatly appreciated. Thank you.

I had a frustrating experience with customer service regarding my Dell Inspiron [redacted] purchased on 13/08/[redacted]. Since the beginning, I've been dealing with slow system performance and was advised to upgrade the RAM to 8GB. This raised the concern about why Dell sold me a laptop with these performance issues from the start. I've encountered unhelpful customer support with disconnected calls and chat reps redirecting me without providing solutions. Unfortunately, there is no available email contact for further assistance. Considering the laptop is still under warranty until September [redacted] and has no third-party apps installed, its high RAM utilization of 76% with no applications running indicates a compatibility issue with the pre-installed Windows 10 OS. I am requesting a replacement for this brand-new laptop.

I purchased a laptop from Kristech Solutions LLP. However, they refused to provide an invoice for payment and delivery of the laptop, as well as declined to accept an advance payment. Moreover, they provided incorrect information during our interactions. They claimed to be the sole distributor of refurbished Dell laptops in Gujarat, selling to dealers throughout the region. We requested an authorization certificate, which was also denied. Their customer service was extremely poor and unsatisfactory. We are seeking the contact information for the Dell Gujarat Circle Head or Customer Service Head to discuss our concerns face to face. Despite paying for a 3-year warranty, they have not issued a warranty card or provided any proof of warranty to us. This lack of documentation has raised several doubts that we urgently need clarified and resolved. Thank you. Best regards, Vrajesh Shah

Dear Dell, I am an owner of a Dell G3 [redacted] laptop purchased from Chroma in March [redacted]. Due to the lockdown, I couldn't use the laptop as schools and colleges were closed. Surprisingly, after just one year, I noticed that the battery health of my device is not good. Considering that the G3 series is specifically designed for gaming, it seems unreasonable for the battery to deteriorate after only one year, especially when not using it for gaming. I find it hard to accept that the battery in such a premium product could deteriorate so quickly. A one-year lifespan for batteries, especially in a high-end model like the Dell G3, seems unacceptable. I believe this is a hardware issue and kindly request Dell to replace the battery. I have been a genuine and loyal customer and hope for a resolution to this matter. Thank you.

Dear Sir/Madam, Good day, I'm writing to inquire about technical support for my Dell laptop, which I purchased in the United States. For the past 4-5 days, I have been facing issues with the laptop. The problem seems to be that Windows is corrupted and not functioning properly. I have attempted to install a new Windows system using bootable media, but during the installation process, the laptop is unable to detect the primary drive for installation. I have also tried using Command Prompt commands without success. Could you please provide me with a solution or advice on contacting a service center? I am located in India and would like to know if I can avail of services here for a laptop purchased in the US. Thank you in advance. Best regards, RANJEET SHRIVASTWA

Subject: Concerns with Dell Laptop Replacement Dear Customer Service, I am reaching out regarding a recent issue with my replaced Dell laptop. Initially, I was satisfied with the replacement, but after a few days of use, problems emerged. The trackpad seems to be faulty as it gets pressed from underneath when placed on a soft surface like a bed. Additionally, I have been receiving notifications stating that the charger provided with the laptop is not detected or capable, even though I am using the original charger. I have contacted the assigned laptop replacement expert, Kamal R, but have yet to receive a response. I have attached videos showcasing the issues I am facing and would appreciate a prompt resolution to this matter. Please find the videos in the Google Drive links below for reference: Trackpad Fault Video: [redacted] Charger & Battery Issue Videos: [redacted] The problems began on 09/11/[redacted], and I am keen to have this addressed swiftly to avoid further inconvenience. I eagerly await your response. Warm regards, J. M. Serial Number: 26FVKJ3 Replacement Laptop Address: 64/A Ram Nagar, 2nd Main Road, Peravallur, Chennai, Tamil Nadu, [redacted]

Dear Customer Support, I am currently experiencing issues with my Dell Inspiron 14 [redacted] 2-in-1 laptop that I purchased on September 22, [redacted], after a 7-year break from education. Despite my trust in Dell, the device started experiencing problems just a month after purchase. The issues include random powering off and on, unresponsive keyboard, and malfunctioning power switch, causing significant disruptions during my crucial time of exams and studies. After relocating from Oman to India for my Ph.D. studies, I sought help from Dell India support, but faced delays and inadequate assistance. Despite repeated requests and multiple technician visits, the problems persist, leading to the loss of important academic work and increased stress. As a mother with a 5-year-old child, going back to higher education was a significant decision for me, and facing these challenges has been disheartening. I am now uncertain about the quality of the product I received from Dell and request urgent resolution in the form of a refund or replacement. I trust that Dell will address this matter promptly. Please reach me at [redacted] or [redacted]. Service Tag: 8CPT1B3. Sincerely, Susan Thambi.

I want to report that I purchased a laptop (Inspiron [redacted], Service tag - HR26N63) from a Reliance Store on January 31, [redacted]. Shortly after the purchase, the laptop started experiencing problems. I have reached out to Dell support numerous times and have visited Dell service centers 5-7 times to address the issues, but each time a new problem arises. I am disappointed in the poor quality of this Dell laptop. It doesn't function properly, causing me a lot of inconvenience. Repeatedly visiting the service center is time-consuming and exhausting. I urge you to investigate this matter and provide a prompt and effective solution. Regards, M.C.

Subject: Replacement Request for Dell Laptop Model: P112F101 Dear Dell Customer Service, I am reaching out regarding the ongoing issue with our Dell laptop model P112F101, Service Tag: 37X5YH3. We purchased this laptop on 26-10-[redacted] from AK Infotech, Thane. Since January 16, [redacted], when the laptop screen rim came undone, we have been facing difficulties with our daughter's online school classes as she relies on this laptop for her studies. We have already reported the issue and encountered delays in the resolution process. Despite efforts made to address the problem with the Technical Support Team and multiple follow-ups, the replacement part for the laptop has been continuously delayed. This situation has been frustrating and unexpected from a company like Dell. We kindly request an immediate replacement laptop and urge Dell to resolve this matter promptly. Your attention to this issue is greatly appreciated. Thank you for your assistance. Sincerely, J. Saldanha & A. Saldanha