Dell (India) Customer Service Issues

Subject: Request for Immediate Replacement of DELL Laptop - Urgent Follow-Up Dear Madam/Sir, I am writing to bring attention to an ongoing issue regarding my DELL laptop Model: P112F101 purchased on 26-10-[redacted]. Following a complaint lodged on 18.01.[redacted] due to the laptop screen detachments, our daughter's online school activities have been greatly affected, particularly with exams approaching. Despite earlier assurances for part replacement by DELL's Technical Support, delays persist with unfulfilled promises of repair. Numerous contacts with the support team have not yielded a resolution, stretching our patience to its limits. I urge for immediate action and request a replacement laptop promptly to minimize disruption to my daughter's education. Furthermore, I anticipate prompt communication from DELL to address this distressing situation with urgency. Thank you for your prompt attention. Warm regards, Jacinta S. Anil S.

Subject: Urgent Request for Replacement of Faulty DELL Laptop Dear Dell Customer Service, I am writing to bring to your attention the ongoing issue with the Dell laptop model P112F101, Service Tag 37X5YH3. This laptop, purchased on 26-10-[redacted], has experienced a severe screen defect, creating a challenging situation for my daughter's online classes. Despite several attempts to address this issue with your Technical Support Team, the resolution has been excessively delayed. Numerous promises of part replacement have been made by your representatives, including TSP Satish Kadam; however, the issue still remains unresolved. Our friend, Mr. Narendra Verma, has made efforts to communicate with your support team, but the lack of progress is disheartening. Considering the significant impact this has had on our daily lives, we kindly urge you to expedite the process and provide a replacement laptop promptly. Your immediate attention to this matter would be greatly appreciated. Thank you for your cooperation. Best regards, J. S. & A. S. [redacted] [redacted]

Subject: Replacement Request for Dell Laptop Model P112F101 - Urgent Attention Required Dear Customer Service, I am writing to bring to your attention the ongoing issue we are experiencing with our recently purchased Dell laptop, Inspiron [redacted] I3-1115G4. We bought this laptop on 26-10-[redacted] from AK Infotech, Thane (Invoice no AKI/21-22/[redacted]), and we have been facing a problem with the screen rim coming undone since January 16, [redacted]. Despite our repeated attempts to resolve this issue, including visits from Dell's Technical Support Person, Satish Kadam, we have faced delays and inconveniences. Our daughter, who uses this laptop for her online school classes, is facing significant disruptions just months before her exams. We urge you to understand the urgency of our situation and kindly provide us with a replacement laptop as soon as possible. The continuous delays in addressing our repair request have been disappointing, especially considering Dell's reputation for quality service. We kindly request immediate action on this matter and look forward to a prompt resolution. Thank you for your attention. Sincerely, Jacinta and Anil S. Contact: [redacted]

Dear Sir/Madam, I recently purchased a Dell Vostro laptop [redacted] with Service Tag Nos. 7LN09D3 on April 19, [redacted]. Unfortunately, on April 21, [redacted], the screen suddenly went blank. I visited a Dell Exclusive store for assistance, but as I missed the warranty by 2 days, they are charging me Rs. [redacted] for diagnosing the issue. Despite raising a complaint with Dell Customer Care on April 22, [redacted] (Case number: [redacted]86) and being told to wait 48 hours for a quote, as of April 26, [redacted], I have not received any update. I've been unable to use my laptop for almost a week now and am disappointed by the lack of timely assistance from Dell. I urge you to address this matter promptly. As a customer who recently purchased the laptop, I expected better service from Dell. Your swift attention to this issue would be greatly appreciated. Thank you.

I am writing to express my dissatisfaction with Dell's services. As a BBA 3rd year student, Suraj Jaiswal and a Dell customer for the past 3 months, I have been facing issues for the last 20-21 days. Despite filing a complaint on 30/4/22 with Case no. [redacted]39 regarding my Inspiron [redacted] laptop purchased on 25/2/[redacted] (EX:[redacted]5), I have not received satisfactory assistance from your company or service center. The false promises made by top-level managers, Rakhi Kurup and Supervisor Satish Nandhveta, have been disappointing. I am now requesting Dell to replace or refund the amount of 46000rs for the laptop. I have attached the receipt and relevant documents for your reference. As a student, this situation has significantly impacted my studies, and I am hopeful for a prompt resolution to this matter. Your urgent attention to this issue is greatly appreciated. Sincerely, Suraj Jaiswal

I bought a Dell laptop (D560363WIN) with Service Tag: 2L72N93 on 10.04.[redacted]. Lately, I've been facing an issue with slow startup and a message saying "TPM device not found." Despite contacting tech support twice and following their instructions, the problem persists. I handed the laptop over to the local service center on 30.05.[redacted], but as of 16.06.[redacted], I haven't received it back yet. I bought this laptop for my 12-year-old son's coding studies, but this issue is severely impacting his learning. I urge Dell India to address this matter promptly and consider compensating for the disruption to my son's studies.

Subject: Rescheduled Laptop Service Date Hello, I had booked the service for my laptop on December 22, [redacted], but I received a message indicating the appointment has been rescheduled to December 23, [redacted]. I was not informed beforehand about this change. It is crucial for me to have my laptop serviced as scheduled since I have important work pending. I am disappointed by the sudden change and the lack of communication. It reflects poorly on the quality of service provided. I believe there has been a mistake, and I urge you to rectify this promptly. I would appreciate a swift resolution to this matter. Thank you.

Subject: Dell Laptop Issues Dear Dell Customer Care, I am reaching out to address the ongoing issues I have encountered with my Dell laptop purchased three months ago. I have faced numerous challenges, including a malfunctioning SSD storage unit initially, a faulty speaker, and now, the laptop fails to power on entirely. Despite previously contacting customer service, the problems persist, causing frustration. As a dedicated customer, I am disheartened by these recurring problems in a new laptop, considering the significant investment made. Regrettably, the past interactions with customer support did not lead to a satisfactory resolution. I am counting on Dell's commitment to providing effective and timely assistance, hoping to have these concerns addressed promptly. The service tag for my laptop is 9X5QXR3, registered under the name Rajinder Singh. An expedited resolution to these issues would be greatly appreciated. I anticipate a swift and positive response from Dell. Thank you. Warm regards, Rajinder Singh

I am J Ramkumar from Chennai. I bought a DELL INSPIRON [redacted] laptop on 08.06.[redacted] from your Forum Mall showroom with invoice no. [redacted]13. I dealt with sales executive Shri Naresh Kumar, who promised an extended warranty link via WhatsApp within a couple of days. However, the link (reference no. 200623JO909496) arrived on 22.06.[redacted] after 14 days and had errors in my phone number and name preventing payment. Despite notifying Shri Naresh Kumar on 24.06.[redacted], no actions were taken, leaving me without the desired extended warranty. I urge you to address this issue promptly with the sales executive and inform me of the resolution. Unhappy with the after-sales service, I may escalate this matter to DELL and Consumer Redressal if not resolved within two days. Thank you, J Ramkumar