Datawind Ltd Customer Service Issues

Dear Sir, I have sent over [redacted] emails regarding the same issue but keep seeing different representatives every day, each asking for the same information. I am unsure whether they are really working on my case or just deleting the emails. Can you please confirm if you are able to deliver the device? If not, kindly state so without requesting further details as I no longer require the device or a refund. Thank you. Kindly provide the contact information for the Head of the department so I can address this matter directly. Please refer to my previous emails for the necessary details, including the DD number and payment information. I have sent payments totaling [redacted].00 Rs to "Datawind innovations pvt.ltd, Amristar" by D.D. drawn on State Bank of India, with order number (PM35D82) and DD number [redacted]. I have provided two addresses for your convenience to send the device. Thank you.

Hello Team, I am experiencing frequent disconnects and poor network service with the WiFi every minute. Despite paying for [redacted] Mbps, I am only receiving a frustratingly slow 2Mbps speed. I have tried reaching out to the local team, but unfortunately, I haven't received a satisfactory response and have spent a week following up with them. I am hoping to resolve this issue promptly, so I am bringing it to your attention here. Thank you.