Cyclegear.com Customer Service Issues

Hello, I brought my tire and rim for warranty service before Christmas. In January, I was informed that the tire had arrived, but when I called the next day to check if it was mounted, I learned they had received the wrong tire. Furthermore, they damaged the TPS sensor during the previous mount and requested me to provide a replacement, which I did. After multiple delays and excuses from the manager, Charles, the tire had still not been mounted as of Jan 12th. Despite my frustration and multiple visits to the store, I was told I needed to pay $[redacted] for tire mounting and balancing. Considering I had already spent over $1,[redacted] at this store in the past 6 months, I expected better service. Disappointed, I will be taking my business elsewhere.

I have concerns regarding the store manager and the company for consistently having sick employees at work. Recently, when I visited the store, the manager was visibly unwell, disclosing that he and his family had been sick all week. Despite trying to maintain distance, he remained on-site to assist customers. My main issue lies in the manager's frequent absence. It's often the assistant manager or another associate closing the store, even when the manager commits to being there. I've witnessed instances where he leaves early or is away for extended periods, leaving the assistant manager to handle things, even when unwell. I've observed discontent among the employees towards the manager for his behavior. On the positive side, I commend the Assistant Manager Daniel for his dedication, product knowledge, and customer service. He has consistently provided honest advice and goes the extra mile to ensure customer satisfaction without pushing unnecessary purchases. Similarly, Justin, another associate, displays a good work ethic and customer-oriented approach. It's disappointing to see such mismanagement and lack of support for the team from a leadership position. I trust that upper management will address these concerns and support the employees who are crucial to the store's success. The harmony and effectiveness of a team rely on mutual respect and support, qualities that seem lacking in this scenario.