Customer Service Profiles Customer Service Issues

Dear Garena Support, I am reaching out regarding my banned account. I regretfully used a tool called FF Tools Pro, and I sincerely apologize for my actions. I truly love playing Free Fire, and I am deeply sorry for using this software. My UID is [redacted], and my in-game name is HULK ✓*GAMING. I humbly request that you reconsider and reinstate my account. Please understand my remorse and allow me to continue enjoying the game. Thank you for your understanding.

Dear Garena, I have been actively playing Free Fire for the past month, and my account has recently been suspended without any explanation. I believe this may have been due to my use of a game booster application that came pre-installed on my phone. I kindly request a review of my account. If any wrongdoing is found, I am fully prepared to accept any consequences. Free Fire ID: [redacted]46 ID Level: 66 ID Name: 『ᴛᴍᴄ』ᴏɴᴇsʜᴏᴛ Gmail: [redacted] Thank you for your attention. Wishing you a wonderful day ahead. Thank you

My Free Fire ID has been suspended. Please unsuspend my account and provide the reason for the suspension. I have been playing for three years, and my level is 71. I am very disappointed by this suspension as I have not engaged in any hacking activities. It seems to be a bug issue with another application that led to the suspension. Please unsuspend my account. Thank you for your attention, I am eagerly waiting for your response.

Dear Garena, I have been playing Free Fire for the past three years. Recently, my account was suspended for what seems to be using a game booster application that came with my phone. I am asking for a review of my account. If I have indeed violated any rules, I am willing to accept the consequences. My Free Fire details are as follows: - ID: [redacted] - Level: 65 - ID Name: ?darklove? - Email: [redacted] I appreciate your attention to this matter. Thank you and have a great day ahead.

Dear Garena Team, We are deeply sorry for any mistakes made. Please consider reinstating our family's accounts. We are unsure why all our Free Fire accounts are being suspended one by one. Below are the account IDs affected. We kindly request the removal of the suspensions. We assure you that we will not share our accounts with anyone else in the future. We appreciate your understanding and help. Name and IDs: RJ RIPON [redacted]78

Dear Garena, I have been playing Free Fire for the past month, and my account has been unexpectedly suspended. I believe this may be due to using a pre-installed game booster application on my phone. I kindly request a review of my account. If any wrongdoing is found, please take appropriate action against me. Free Fire ID: [redacted]46 Level: 66 Username: 『ᴛᴍᴄ』ᴏɴᴇsʜᴏᴛ Email: [redacted] Thank you for your attention. Have a great day ahead. Thank you.

Dear Garena team, I have been an active Free Fire player for the past three years. Recently, my account got suspended, and I believe it's due to using the pre-installed game booster application on my phone. I kindly request a review of my account and appropriate action if any wrongdoing is found. My Free Fire ID: [redacted] ID Level: 59 ID Name: TD SAHIBA Email: [redacted] Thank you for your attention and have a wonderful day.

Hello Sar, I am reaching out because my Facebook account is currently locked, and it is essential to me. I have been an active user for several years. Unfortunately, a few days ago, my account got locked, and I do not have any documentation to regain access. I only have the phone number and email address associated with the account. I kindly request your assistance in providing me with the options to retrieve a code via my phone, email, or birthday to unlock my account. It is crucial for me to regain access. Could you please send me the "Number/Gmail/Birthday" option to assist me with unlocking my account. Account Information: Name: Nirob Email: [redacted] Number: [redacted]8

Hello Garena Team, I regret to inform you that my Free Fire ID was banned for using the Bellara BLX Injector application for fun, not realizing it was against the rules. I sincerely request that my ID be unbanned, and I assure you that I will not repeat such a mistake in the future. I am patiently waiting for your assistance. Game ID: [redacted] Game Name: Chalang Sa Thank you.

Dear Sir, I am a fan of Free Fire. Unfortunately, my account got banned because I used a hacked headshot in the game. I apologize for this mistake. My phone has only 1 GB RAM, causing me difficulty in playing perfectly and hitting enemies with one shot. Due to this, Garena suspended my Free Fire account. I sincerely regret this and assure you that I will not repeat such actions. Kindly assist me in reinstating my account, please. User ID: [redacted] Nickname: RK a BOSS

Hello, The Free Fire India team, I am writing to inform you that I recently returned to playing Free Fire after a long break. However, when I tried to log in yesterday at 6 p.m., I was shocked to see that my account had been banned without any explanation. I am confident that I have not violated any rules, and I always follow the guidelines set by Free Fire. I believe my account was suspended by mistake, and I urge you to kindly reconsider and lift the ban on my account as soon as possible. This is important to me as I risk losing my weekly and monthly membership diamonds. My in-game name is bazzigar444, and my UID is [redacted]. Thank you and I look forward to your prompt assistance. Warm regards.

Dear Garena, I am experiencing technical issues with my game ID. Please resolve this matter as soon as possible. I am eagerly waiting to access my account. My ID [redacted]62 has been suspended. It is at level 65. Hello, Team Free Fire, I believe my account has been unfairly banned. I have not engaged in any improper activities. I participated in a Free Fire tournament, received my ID and password promptly, but encountered access issues upon opening the game. I have attempted to purchase diamonds multiple times but have not received them. Could you please assist me with this matter? Thank you.

Hello, I purchased a diamond offer for [redacted] rupees through the Wizno app on December 13th at 8:49 pm. The money was deducted from my account and successfully transferred to Winzo Gold, but I did not receive the diamonds in my Free Fire account. I raised a complaint earlier, and received a call assuring me that the refund will be processed. However, it has been 10 days now, and I have not received the money or the diamonds in my Free Fire ID. I contacted my bank, and they confirmed that the payment was successfully made to the recipient. The person who called me and assured the refund within two days can be reached at [redacted]4. Please assist me. If such issues persist, users like me will stop using this app.

Dear Garena team, My account has been suspended since [redacted], and my game account is not connecting. It has been 8 days now. I have not used any third-party applications or hacks. Please help me quickly restore my account and resolve the connectivity issue. My Free Fire UID is [redacted], gaming name: sound.master, account level 51. You can reach me at [redacted] I kindly request to expedite the recovery of my suspended account without any third-party application usage so that I can continue playing and top up my account. Thank you.

Dear Garena team, My account has been suspended since [redacted]. For the past 8 days, I have been unable to connect to my game, experiencing issues with third-party applications or hacks. Please assist me in quickly resolving this matter so I can resume gameplay. Free Fire UID: [redacted] Gaming name: sound.master Account level: 51 Email: [redacted] Account opening date: [redacted] I assure you that I have not used any third-party applications, and I kindly request the restoration of my account and any necessary top-ups. Thank you.

Hello Free Fire support team, my name is Deena. I have been playing the game for four years, but my account was suspended a month ago. I have not been involved in any hacking or file modifications. I uninstalled the game 30 days ago and haven't played since. I have invested a lot of money into Free Fire and I love the game, but I am upset about my account suspension. Please consider my request to recover my account. UID: [redacted]66 Level: 74 Likes: [redacted] Game name: Deena❤️⁴²⁰

Dear Sir, I hope this message finds you well. I've previously reached out to your official email address but unfortunately have not received a response. I am in need of assistance as my Free Fire account has been inaccessible for the past 7 days without the use of any third-party applications. Kindly investigate and resolve this matter promptly to have my account reactivated. Below are my account details: - Game Player Name: AP Prince 9 - Game UID: [redacted] - Guild: Yes - Country: Bangladesh - Playing Duration: 2 hours I kindly request your help in restoring my account access as soon as possible. Thank you for your attention to this matter. Thanks, Free Fire

Subject: Request to Recover Disabled Instagram Account Dear Instagram Team, Approximately 1.5 months ago, someone accessed my phone without permission, resulting in my inability to access my Instagram and Facebook accounts. I received a message stating that my Instagram account, _md_amaan4nsari_03, has been disabled due to activity that violates community guidelines. My Facebook account linked to this Instagram has also been affected. I am an online gamer and have made purchases in "Free Fire" that are tied to my accounts. My Facebook account holds significant importance for me. I kindly request access to my accounts or at least my Facebook account to rectify this situation. Instagram ID: _md_amaan4nsari_03 Email: [redacted] Date of Birth: 30/08/[redacted] Facebook Name: Md Ãmàäñ Âñsårî Phone Number: [redacted] Email: [redacted] Date of Birth: 30/08/[redacted] Your prompt assistance in resolving this matter would be greatly appreciated. Thank you for your attention to this issue. Sincerely,

Dear Garena Free Fire team, I have been playing the game for 2 years and 8 months without any use of hacks or unauthorized files. It's unfortunate that my ID has been banned without reason. I would appreciate your assistance in restoring my account as I am a regular player on the Bangladesh server. My in-game ID is [redacted], and my player name is LEGAND-GWS at level 65. I am eager to continue playing and willing to cooperate. Thank you for your attention to this matter. Sincerely, LEGAND-GWS

Hello dear Garena team, I am seeking assistance as my Free Fire ID has been suspended. I have not used any third-party applications or hacks. Kindly help me resolve this issue at your earliest convenience. Free Fire ID: [redacted] ID Level: 60 ID Name: AJFami1604H In-game Diamonds: 8 I have made numerous diamond top-ups on my account. I kindly request Garena to review the suspension as I have not violated any rules. Thank you for your attention to this matter.