Credit Acceptance Corporation Customer Service Issues

Hello, I hope you're well. I am currently six months behind on my bills due to unemployment, but I will be starting a new job at the end of October. My phone has been disconnected, and I have just retrieved the voicemails. I can contribute some money towards the bill for now, although it won't be much. I would like to set up a payment plan and commit to making regular payments moving forward. Sincerely, [redacted]

I apologize for the delay in my payment. I have been unwell, initially with COVID-19, then with kidney issues. Just as I began to recover, my kidney health deteriorated to a point where my medications were ineffective. I am now undergoing dialysis thrice a week, juggling work and finances until my disability benefits kick in. I will strive to make payments when I am able. Additionally, I regret any missed calls as my phone's speaker system is not functioning, and I cannot currently afford a replacement. Thank you for understanding.

I am writing on behalf of Eric K., a Chevy Camaro customer. Unfortunately, he has been unable to communicate due to a rare kidney disease that caused him to be in intensive care at the University of Cincinnati Hospital since August. He was in a medically induced coma, which explains his lack of response to calls. For communication, kindly reach him at [redacted] Eric's date of birth is 11/14/[redacted], with phone number [redacted], and address at [redacted] Cypress Way, Cincinnati, Ohio [redacted]. He requests email correspondence due to his medical condition and plans to make payment arrangements upon release on 10/6/[redacted]. Please confirm via email as he cannot use the phone in the intensive care unit. Your understanding is appreciated.

During the past year, I've spent a lot of time in and out of the hospital, leading to me falling behind on my payments. I'm hoping to arrange a payment plan where I can pay $[redacted] weekly for the next two months until I finalize a settlement. This will cover half of the $[redacted] I owe, as I'm concerned about the possibility of losing my car. I appreciate your understanding and assistance in this matter. You can reach me at [redacted] for any further communication. My funds are ready, but I'm sorting out card misuse issues before making the full payment. Thank you and God bless.

My car was towed on October 13th, and my portal indicates that I was supposed to pay the full amount by October 23rd. I explained to the person that I couldn't promise a payment because I am having issues with my bank, and the money has been withdrawn. I am currently working on resolving the problem to recover my funds so I can reclaim my car. Despite my explanation, he continued to ask for a payment timeline. I reiterated that I couldn't provide one due to the ongoing banking issues. Eventually, he stated that if I didn't take care of it by the 23rd, the car would go to auction. When I expressed my inability to make the payment by then, he simply stated that nothing could be done.

I am deeply saddened to share that my four-year-old son passed away due to a dog attack. Our family is struggling to cope with this tragic loss, and we are facing financial challenges as I have been unable to work since the incident. I am employed at a children's hospital, but returning to work has been incredibly difficult for me. I kindly ask if it would be possible for you to assist me by covering my car loan payment. Your help during this difficult time would mean so much to me.