Cracker Barrel Old Country Store Customer Service Issues

I ordered through your platform, and DoorDash delivered it. Unfortunately, the DoorDasher was unresponsive, so I had to pick up my order at the restaurant. DoorDash advised me to seek a refund from you since the payment was made through your website. They mentioned they cannot refund me directly for this type of order. I reached out to the restaurant but they couldn't assist with the refund. I'm hoping for a refund of the tip and service fees since I did the pick-up. According to DoorDash, they will refund your company since my payment details were not provided directly to them.

I visited the store on Saturday night, just an hour before it closed. While I was browsing, I noticed that there was no one at the counter. Suddenly, a young boy emerged from the restrooms and went under the hanging clothing. He was completely naked, exposing himself. Shortly after, a woman entered the store, noticed the situation, and inspected it briefly before leaving my sight. I could see the boy's legs and buttocks as he seemed to be involved in something concerning under the clothing rack. It appeared that he was experiencing something distressing without his awareness, as his upper body was hidden while his lower body was exposed.

Terrible Customer Service Experience with Cracker Barrel I recently ordered 2 rocking chairs from the Cracker Barrel website, only to find out later that someone in my family had already purchased the same items. When I tried to cancel the order by calling their customer service number, I was shocked to hear they were only available Monday through Friday from 8AM to 5PM CST. I then emailed [redacted] with no response. Despite multiple attempts to reach corporate at [redacted], I was met with long wait times and unhelpful recordings. Even after receiving an email stating my order would take 15 business days to arrive, I still struggled to cancel it. The lack of customer service is truly disappointing, especially for someone like me who relies on online shopping for convenience due to health reasons. Cracker Barrel's handling of this situation has left me extremely dissatisfied, and I have never encountered such poor customer service before.

I used to enjoy breakfast at Cracker Barrel until tomato juice was removed as an option. Being diabetic, other juices spike my blood sugar more. I'm disappointed as I not only dined there often but also made purchases at the store. Drinking lots of hot coffee isn't appealing especially in warm weather. Other establishments offer small cans of tomato juice for customers. Could this be considered? Thank you for your attention. V. Myers

There are issues at the Cracker Barrel in Alcoa, TN on Louisville Road. The food is inedible, and the service is terrible. Speaking with the manager doesn't help; all they offer is apologies. The pinto beans had green collard greens in them, making it unappetizing. The food was served cold, slid across the table like feeding a hog, with spills on the outside of the bowls. The staff's appearance was unkempt, with dirty aprons and hair hanging over their shoulders, touching cups and clothes. They seemed unwashed, and the cleanliness of the utensil baskets was questionable, as kids played with them. Cracker Barrel needs to address these problems, or they risk shutting down. The overall experience has been disappointing, and changes are necessary.

I made an online order around 4:30 PM today, paid online, and received a text that my order was almost ready as I headed to pick it up. When I arrived, I let them know where I was parked and my car details but waited for 20 minutes with no one appearing. After calling the number given, they claimed they had no order for me. I requested to speak to the manager who eventually came out, but insisted there was no order for me until I pressed him. He left to check and shortly after, another employee brought out the order, saying it had been sitting waiting. Despite this confusion, it took over an hour to finally receive my meal via curbside service. Frustrated by the whole experience, I won't be using their curbside option again, and by the time I got home, my meal was cold.

Order #50[redacted]8-[redacted]-53 I placed an order for a Turkey dinner for 8-10 guests and should have received a $10 Bonus card upon pickup on November 23rd as per the promotion. Unfortunately, the Bonus card was missing. After contacting the restaurant, I was informed it should have been emailed by Cracker Barrel, but I never received it. I kindly request the $10 Bonus card I am owed. I upheld my end of the agreement and now seek for you to do the same. Additionally, I experienced significant difficulty reaching your company by phone. As a customer, I expected better service from such a large corporation. Being placed on hold for extended periods and awaiting promised callbacks that never materialize is unacceptable.

I recently ordered some Christmas presents from the Cracker Barrel online store and had them delivered to my father's house. However, upon receiving a shipping update, I realized that the main gift, an elk antler light, was missing from the package. I have reached out via email and phone to follow up on this issue but have not received a response yet. I am simply wondering if the elk antler light will be coming in a separate shipment or if it was left out entirely. I hope to resolve this matter soon and ensure that my father receives his gift.

Just got back from a dinner out with my spouse. The service was pleasant, but the food was subpar. I ordered the southern chicken dish, and my wife had beans without the chow chow and onions. Even after requesting fresh carrots, they were still mushy. The portion of chicken was disappointingly small. When I raised these issues to the manager before leaving, I offered to pay half for my meal. The manager's response was unsatisfactory, stating the carrots seemed fine and that the chicken quality was out of their control. Deciding not to argue further, I left without settling the bill.

I placed an order for a family holiday meal which includes five items from Cracker Barrel on 12/19/[redacted] for pickup on 12/24 at 9 am Eastern. I got worried when I didn't receive a confirmation email. I checked the order history on my account both on my laptop and the Cracker Barrel app on my iPhone. The laptop account displayed order # [redacted][redacted] totaling $[redacted].95, but the app didn't show any order history. Later, I noticed two pending payments, $14.95 and $[redacted].30, indicating one item was scheduled for pickup on 12/19 and the other four items on 12/24 at 9 am Eastern. The items I ordered are Smokehouse country ham, sweet potato casserole, yeast rolls, green beans, and pecan pie. It seems that Cracker Barrel has disabled their email and contact form features on their website. I need assistance from Cracker Barrel to combine the separate item with the other four items so I can pick up all five on 12/24 at 9 am Eastern. -Linda S.

During my visit to the Downingtown, PA location this evening, I was disappointed to observe both employees and some customers not wearing masks. Despite mentioning this to the cashier during check out, I was informed that masks are not mandatory based on CDC guidelines. It is common knowledge that the CDC strongly recommends wearing masks in public spaces, particularly with the spread of the Omicron variant. Witnessing this lack of adherence to safety measures at your establishment reflects poorly on Cracker Barrel's reputation, especially after past issues surrounding discrimination. The cashier mentioned that the decision not to enforce mask-wearing is corporate policy, leaving me with the impression that customer safety is not a priority. I urge Cracker Barrel to reconsider this stance and prioritize the well-being of all patrons by implementing a mask mandate for employees.

During my recent visit, a manager made a racist comment which was very upsetting. When I approached her about it, she refused to acknowledge her mistake and even threatened physical violence. The situation escalated, and the police had to be called. I only wanted to provide a statement to the police for a report to be forwarded to corporate. The entire experience was embarrassing and appalling. The manager's lack of professionalism, racist comment, and threat of violence were unacceptable. Cracker and Barrel should not tolerate such behavior from any employee, especially a manager. The incident left me shocked and disappointed in their handling of the situation.

I recently ordered chicken fried chicken with side items. However, the delivery included incorrect items and they wouldn't redeliver, insisting on a new order. After speaking with Tracy, I requested a refund instead of paying for another delivery and tip. Although she partially refunded the meal, it was still a major inconvenience. I believe restaurants should ensure order accuracy before delivery to avoid such issues. As a person with disabilities and no car, I rely on delivery services, but it becomes challenging when orders are incorrect, resulting in having to call, wait, and explain the situation for a resolution. I ordered two plain baked potatoes and four extra biscuits but received sweet potatoes with toppings instead. The extra biscuits were missing, and I asked for more gravy, which was insufficient. Being unwell, I had planned to eat some items the next day but now find it upsetting and vow not to order from Cracker Barrel again.

I recently had a disappointing experience at Cracker Barrel on Jim Johnson Road in Fayetteville, NC. While waiting for our breakfast order, I tried to get the hostess's attention by saying "ma’am" and snapped my fingers when she didn't hear me. She reacted negatively, and when I tried to apologize, she rudely told me never to do that again. The manager intervened and offered our breakfast to go, but I felt humiliated by the situation. Despite apologizing, I am unsure if I can return to this location after being scolded so publicly. My family frequented this restaurant regularly for over a decade, but I might have to visit the one on Skibo Road instead due to this incident. Thank you for listening to my experience. - Roberta W.

I believe our recent visit to your Coeur d'Alene, ID store ended on a disappointing note as we noticed an overcharge on our bill. Despite our attempts to seek assistance from the manager, we were met with indifference. Our numerous emails and phone calls to your corporate customer service have gone unanswered, leaving us feeling neglected. This incident dates back to Feb 12th, and the lack of communication from your end has been disheartening. Unless we receive a response within the week, we may have to consider stopping payment on our purchase. We have always made it a point to dine at your establishments when possible, but this experience has made us question our loyalty. We hope for a swift resolution and perhaps a simple phone call from your team would suffice. Thank you, T.M.

Tonight, on 4-8-[redacted] at 5:10 pm EST, I visited the Cracker Barrel in Elizabethtown, KY, with my son and two grandsons, aged 6 and 4. We were informed of a 15-25 minute wait, but we were seated in about 10 minutes. However, our dining experience quickly went downhill. Despite waiting for almost 30 minutes at our table, a waitress only took our order after I flagged her down, but then disappeared. After another 30-40 minutes, I approached the manager to complain about not receiving our food. Despite requesting our order to go at 6:15 pm, we never received it. The service was extremely poor, and the manager seemed indifferent and ineffective, spending all his time in the kitchen. Other tables also faced similar issues. The lack of attention and care from the staff was disappointing, considering the decline in service quality after the management change. With empty tables and available workers, our experience was unacceptable. We eventually left, went to Zaxby’s, and had a far more pleasant drive-thru experience with hot food delivered promptly. The service at Cracker Barrel needs significant improvement, and the compensation offered does not reflect the inconvenience and cost of our experience, as our order totaled $45.00.

I recently got an email from Kelly Trackwell regarding an issue I had at Cracker Barrel in late September [redacted]. Sadly, I never received the promised compensation card. This experience was just as unprofessional and disappointing as my previous visit to the restaurant. I appreciate the email from Cracker Barrel's Guest Relations Department addressing my concerns. I am sorry for the let-down and for not meeting the expectations. I value my loyalty to Cracker Barrel, and I hope to regain your trust. As a gesture of goodwill, a digital comp card will be sent to you via email within three business days, which you can redeem at any Cracker Barrel location. I hope you will accept this offer and give us another opportunity to provide you with the exceptional Cracker Barrel experience. Best regards, Kelly Trackwell, Guest Relations Representative at Cracker Barrel Old Country Store, Inc.

I bought 2 acrylic deer Christmas decorations for over $[redacted]. The store manager at the Little Mack, Michigan Cracker Barrel sent them to my Florida address without the antlers for both deer and the adapter for the lights. When contacted, she mentioned not having them in the store. I am disappointed to only have half of what I paid for and need assistance in obtaining the missing parts. It feels incomplete, like getting a malfunctioning clothes washer with only the rinse cycle working. I would appreciate it if someone could reach out to the manufacturer to secure the antlers and adapter for me. Thank you for your help with this matter.

On December 1, I inquired about large-sized grits and was told they were available, so I had a large bowl. On March 20, I was informed they only had one size available, small. Though the server offered two small orders, it did not equate to a large bowl. When questioning the manager about the inconsistent menu, she acknowledged the issue. I was disappointed not to receive the large bowl of grits I had expected. This experience left me feeling undervalued as a customer. I hope to understand why this occurred and if a future visit would result in the same disappointment.

During my visit on December 1, I inquired about the availability of large-sized grits. The server indicated they had it and I enjoyed a sizable portion. However, during my recent visit on March 20, another server mentioned they only offer one size, which is small. She suggested two small orders as an alternative, but it did not equal a large serving. I raised the issue with the manager regarding the inconsistencies in the menu. The manager acknowledged this was unacceptable. I was disappointed not to receive the anticipated large bowl of grits like the previous time. Such inconsistencies in service are disappointing and not reflective of good customer treatment.