Corsair Customer Service Issues

I recently purchased a 16GB 2133MHz RAM kit (2 x 8GB) and enabled the default XMP profile in BIOS. However, my computer crashes while playing games or watching high-resolution videos. I am using an AMD A10 [redacted] CPU on a Gigabyte FM2+ socket, GA-F2A68HM-S1 rev1.1 motherboard. Despite adjusting the APU's memory buffer size and updating the BIOS, the crashes persist. Only disabling the XMP profile resolves the issue, running the memory at 1600MHz.

I recently purchased a brand new K70 Lux keyboard with Red LED backlighting from Amazon. Everything was fine for the first day, but on the second day, I started experiencing glitches. Almost an entire row of keys, from tilde to zero, stopped responding. Also, the Lighting button next to the Windows lock button doesn't change the lighting effects on the keyboard, despite the button changing colors. I've tried different USB ports, uninstalled and reinstalled the software, and updated the firmware, but nothing has fixed the issues. I'm wondering if I can send the keyboard back for repair, get more information on any missing software, or return it for a refund.

I recently purchased the Corsair H100i RGB Platinum SE and am facing difficulties mounting the fans to the radiator. The screws provided do not screw in all the way and become too tight to proceed. I am concerned about damaging the radiator fins and voiding the warranty. I attempted to use the extra washers, but there were only 7 instead of the expected 8, which somewhat helped but seems incorrect. Due to the screws being too long, the fans are loose when mounted. Additionally, the screws for the radiator installation do not fully secure. I would greatly appreciate guidance on the correct steps to properly mount the fans and resolve this issue. Thank you for your assistance.

I recently purchased the Corsair H***i RGB Platinum SE and am having trouble mounting the fans onto the radiator. The screws provided are not going in all the way and are getting too tight before I can screw them in completely. I'm concerned about damaging the radiator fins underneath and voiding my warranty. I attempted to use the extra washers, but there were only * extras available, which seems unusual. This method kind of works, but I don't believe it's the correct approach. The screws for the fans are too long and end up being loose, and the screws for the radiator also do not go in all the way. Could someone kindly guide me through the correct steps for mounting the fans and assist me with this issue? Thank you.

Hello, I purchased a CORSAIR ML120 PRO RGB fan kit from Newegg with a Lighting Node PRO. I installed them on a new motherboard oriented upwards with an H150i radiator. They replaced the black fans in my 800D case near my Dominator Platinum RGB DDR4 memory sticks, K95 Platinum RGB keyboard, and mm800 RGB Polaris mousepad with Glaive RGB mouse. Everything looked great for the first few days until all three fans lost their RGB function. Although the fans still work, their RGB lighting stopped. Even after swapping fan positions and checking the wiring multiple times, the issue persists. I suspect the Lighting Node PRO may have failed. Any advice on troubleshooting or should I consider replacing the RGB fan kit?

Dear Corsair USA PM, I am Sandy from Taiwan representing Hiyatek. We specialize in creating unique PATENT products for PC gaming, including RGB gaming cooling pads, gaming headset stands, notebook stands, monitor stands, and more. We believe our PATENTed products can add value to your company. We are eager to introduce our products and establish a long-term partnership with you. Thank you for considering our proposal. Best regards, Sandy Lee International Sales Hiyatek International Co., Ltd. Tel: [redacted]-2-2[redacted]/ ext: 23 Fax: [redacted]-2-2[redacted] Website: www.hiyatek.com Email: [redacted] Skype: sandy0904 Wechat ID: sandylee661225 QQ ID: [redacted]

I bought the product on Amazon in June [redacted]. The box mentions a seven-year guarantee, and Amazon says they cover it for two years. I called twice today, September 29th, but got a link to contact customer support. Unfortunately, when I turn on the item, it sounds like a hairdryer and I'm worried it might overheat. It happened two days in a row; I turned off the computer immediately. After rebooting, it works fine but then starts making the noise again. Please explain how I can use the guarantee to get a replacement or repair. This is urgent as I work from home. Thank you. Ruth

My M65 Elite mouse was approved for RMA but I mistakenly sent back the refurbished mouse I bought for an "Advance" RMA instead of the defective one. I was told on April 24, [redacted] that a NEW M65 would be sent out. The RMA number is [redacted]. I have bought two mice now, one for the "Advance" and the other for the original RMA.

The recent update to the Corsair iCue software is extremely disappointing. I find it confusing and would prefer not to use it at all. This update has made me consider spending a significant amount of money just to avoid it. The lack of personal customizations and the imposition of pre-made profiles is frustrating. I urgently require assistance to revert to a previous software version. It's essential for the company to acknowledge the mistake and offer solutions to retain customers. Despite being a loyal customer for over a decade, the recent changes have left me dissatisfied. I hope Corsair will address these issues promptly to maintain customer loyalty in a competitive market.

I recently purchased a Corsair HX1000 PSU 80+ Platinum for my new build. While trying to install additional SATA hard drives (SSD and HDD), I realized that two SATA power cables with 4 connections each were missing, one with a 90-degree angle and one regular. After watching an unboxing video, I also noticed that the black velvet bag was missing from the package. I would appreciate it if you could send me the two cables and the PSU silk/velvet bag without having to dismantle my build to return the PSU. Name: B. De Luca Address: [redacted] McKenzie Ave, Victoria, British Columbia, Canada, V8N 1A7 Phone: [redacted] I can provide a picture of the box, serial number, and proof of purchase if needed. Best Regards, Bruno

Hello Team, Please review the ticket and fare rules below: Ticket Number: [redacted][redacted] Penalties: Changes: - Any time changes are permitted for cancel, refund, reissue, or revalidation. Cancellations: - Before departure, cancellations are allowed for cancel/refund. - After departure, cancel and refund are prohibited, and fees and YQ tax are non-refundable. Changes/Cancellations: - Any time changes are not permitted in case of no-show, and the ticket is non-refundable. - In case of no-show, cancel, change, and refund are prohibited, and fees and YQ tax are non-refundable. Based on the history segments, the cancellation was on June 3, [redacted]. Please advise on the cancellation fee for processing a full refund except for YQ or if it needs to be processed as a non-refundable ticket. Your prompt response would be highly appreciated.

Dear Corsair, I recently purchased a Corsair iCUE H150i Elite from Amazon as an open box item. Unfortunately, it did not include the necessary device to plug in the cooler header for the water pump. I understand that one of the attachments connects to the motherboard with a three-pin connector, and the others should connect to the device included in the box, which was missing from my purchase. I mistakenly bought a Corsair iCUE Commander Pro from Amazon, but it does not have the appropriate connection for the water block. Can you please advise me on what I need to order in order to properly utilize the Corsair iCUE H150i Elite? Any assistance would be greatly appreciated. Thank you.

Hello, I purchased a Corsair iCUE H150i RGB Pro XT AiO cooler two years ago. It was briefly used for a trial run on an AMD Ryzen 5800X. Now, as I am assembling a PC for my son, I discovered that the backplate is incompatible with an Intel socket [redacted]. I attempted to install the Intel mounting kit on a Gigabyte Z590 Aorus Pro AX, but it does not fit. Is there an additional mounting kit available for this? Thank you in advance. Regards, Robert P.S. I am aware that assistance was suggested. I am simply inquiring about the availability of an additional mounting kit for the cooler as I was initially told that Corsair should find a solution. Thank you again.

I'm experiencing issues with my new Corsair iCue H100i Capellix cooler. After installing it in my PC, I believe there might be a problem with the Commander Core. Despite trying various USB headers and SATA power connectors, the pump connected to the CPU fan header is not functioning consistently. When I adjust the cable connection between the pump and the Commander Core, I get varying results. At times, the pump's RGB lights up but the system flashes red, and other times, only parts of the system boot up except for the pump.

I purchased two items, but only one has been delivered. My order number is [redacted]. Where is the second item? Corsair, this is unacceptable. Ordering two items and receiving only one is dishonest. Where is my second item? If I don't receive a proper response, I will cancel the payment via PayPal. I want a real answer, not just a number. It's frustrating that even the customer service number doesn't cater to German speakers. Please provide a contact number in Germany so I can report this issue. Alternatively, you can call me at +[redacted]11.

Sehr geehrte Damen und Herren, Ich habe am 10. April [redacted] das Corsair HS70 BLUETOOTH Multi-Plattform Gaming-Headset bei Amazon erworben. In den letzten Wochen ist mir aufgefallen, dass während der Nutzung (beispielsweise bei Skype) häufig ein lautes Rauschen auftritt. Leider reagiert die Lautstärkeregelung kaum und ich muss die Verbindung abbrechen (normalerweise verwende ich das Gerät mit Kabel). Das Kabel selbst wurde überprüft und keine Beschädigungen festgestellt. Dieses Problem tritt etwa 1-2 Mal pro Woche auf. Zusätzlich hatte ich heute Schwierigkeiten mit dem USB (3) Anschluss, da er keine ordnungsgemäße Verbindung herstellen konnte (die Verbindung mit einem Telefon war hingegen problemlos). Ich würde gerne erfahren, ob und wie ich dieses Problem lösen kann. Mit freundlichen Grüßen, Sandner Reinhard

I am seeking help to address an issue with my iCUE H150i ELITE cooler's LCD display. Lately, I have noticed intermittent flickering on the screen. I have taken several troubleshooting steps to try to fix it. I have updated the iCUE software, checked all connections for stability, ensured my graphics card and motherboard drivers are current, and restarted the iCUE software, yet the flickering persists. I am worried that it could be a hardware problem with the display. The cooler is still under warranty, and I would appreciate guidance on the next steps to take. Here is a link to a video showing the issue: [redacted]. I have also provided my purchase information with the serial number and date of purchase for your reference.