Conn's Customer Service Issues

I require immediate assistance to rectify the situation with your store. A faulty refrigerator was delivered to my house yesterday evening. Despite the store's indication that a replacement cannot be sent until Wednesday, this is unacceptable. I had to discard over $[redacted] worth of food due to the malfunction. It is impossible for my family of four to go without a refrigerator for three days. The compensation offered, a $70 credit, is insufficient considering the circumstances. A same-day delivery is necessary. I urge you to take urgent action to deliver a new refrigerator today. Whether an employee needs to rent a truck and drive from the Charlotte warehouse, only an hour and a half away, I need this matter resolved promptly. Please contact me today to arrange for immediate delivery. [redacted]

I am Juanita Avila from San Antonio, TX, and I wanted to share my experience with Conn's regarding my recent purchase of a washer and dryer. While I am satisfied with the appliances themselves, there have been recurring issues that required service visits. The main concern is with the plug and extension cord provided by Conn's, which caused a fire in my laundry room. I have reached out to Conn's multiple times, but they require a contract before sending someone out to address the fire hazard. I am concerned for my safety and would appreciate immediate assistance to rectify the situation. I have contacted the Better Business Bureau and will escalate this matter if I do not receive a prompt response. Thank you.

On 3/27/19, I visited Cons Store #[redacted] in Florence, SC searching for a drop-in kitchen stove, but unfortunately, they didn't have one available. The manager suggested an upright stove as an alternative. I paid $[redacted].17 by check for delivery and removal of my old stove. The new stove arrived on 4/1/19, and after inspection, the delivery person deemed it unsuitable. They took it back immediately. Despite filling out a refund form at the store, I haven't received my money back. Numerous attempts to follow up with three phone calls and an additional store visit have yielded no results. As a senior and veteran on a fixed income, I rely on this refund, which was deposited on 3/28/19 under #[redacted]50.

I purchased a refrigerator at the Gastonia, NC store and wanted my old one removed for $20 as agreed with the sales staff. However, they forgot to add it to the paperwork and needed to redo it. Initially, delivery was set for Tuesday, then changed to Wednesday, and now to Thursday without a specified time, causing inconvenience as I need to take time off work. I have purchased multiple items from this store but have faced delivery damage issues in the past. So far, my experience with Conns has not been very professional. I am disappointed and considering taking my business elsewhere if this is a common practice for Conns.

I recently purchased furniture and selected their delivery option with a specific time window in mind, emphasizing that late afternoon delivery did not work due to my work schedule. Despite inquiring about Sunday delivery, I was persuaded to opt for the next day by the manager as part of a sales promotion without being fully informed about their delivery process. I only discovered the delivery time for the following day, between 1:30 pm and 4:30 pm, via text, conflicting with my work schedule. After contacting customer service and receiving apologies without a solution, I am frustrated with the lack of transparency in the sales tactics used to make the sale. I had to reschedule the delivery for Sunday, leaving me without furniture in my apartment. I seek a resolution from someone who can address my concerns effectively to avoid escalating the situation at the store.

I've had trouble getting a repairman for my LG OLED 65. I called on May 28, but they had no record of my call. They said someone would come on June 4. When I called on June 2, they hadn't found a repairman yet and asked me to wait three to five more days for an appointment. I called again on June 3, and Shelly suggested I find my own serviceman, with a promise of reimbursement. I also inquired about a replacement TV if they couldn't fix it, and she said she would email a higher-up to speed up the process. However, she refused to cc me on the email or disclose the name of the higher-up, which I found concerning.

I recently purchased a washer machine from Conn's, but unfortunately, it stopped working. I contacted the service department, and they scheduled a technician to come out on Thursday between 7:00 and 9:00. Despite waiting, I never received a call. After following up, I was informed the technician was sick and could not make it. The manager, Patty, rescheduled for the next day. The same situation happened on Friday with no technician showing up. After speaking with various staff members, I expressed my frustration at the lack of communication and poor customer service. The repeated rescheduling and lack of follow-up have left me feeling disappointed. I emphasized the urgency of getting my washer fixed, especially as I have an extended warranty. I am hoping to hear from the technician's manager soon.

Dear Conn's Customer Service Team, I’m Tamara Belcher, writing to address an issue regarding property insurance on a purchase made while temporarily living in Vicksburg, MS. Despite my brief relocation, I remained married and covered under our existing homeowners insurance in Hartsville, TN. I contacted Conn's to rectify this oversight, only to receive a disappointing response stating a small deduction due to my change of address. I believe it is unfair to penalize customers for temporary moves when the marital status and insurance coverage remain unchanged. My loyalty to Conn's has been significant, driven by the top-quality products and fair treatment I have come to expect. I request the full deduction as per my husband's homeowners policy and confirmation of this adjustment sent to my TN address. Failure to address this matter satisfactorily might result in taking my future business elsewhere despite our long-standing relationship. Sincerely, Tamara Belcher [redacted] Rankin Road Hartsville TN [redacted]

Since September 2, [redacted], my washer has been out of order. A service technician named Michael came to inspect it but did not fix the issue. I contacted him later, but he left without resolving the problem. This GE washer has been the most disappointing one I've ever owned. Despite having a warranty, the repair has not been successful. I've requested for the washer to be taken back as it's not functioning correctly, but they refused citing a three-month policy since I purchased it in May. The situation is frustrating, especially because I paid $[redacted] for it and now still owe $[redacted].

I bought furniture from Conn's at the end of September [redacted] with the understanding that payment would be due in November. However, I received a bill in October stating payment was due on the 24th. I called and was told by a manager that I could move the payment due date, but when I tried, I was met with confusion and refusal. I have been a loyal customer for six months, always paying on time, but it seems Conn's is not willing to accommodate me. I am extremely disappointed with the customer service and sales tactics I have encountered. I request Mr. Miller’s office address this issue and move the October payment to the end of my account, as promised. I value being a prompt payer and wish to continue this trend. Please assist, LaVerne Johnson.

I had a service scheduled for yesterday, December 3, [redacted], to repair my dishwasher. The technician called and asked if he could come at 5 p.m. I waited for about 30 minutes, then called him at [redacted]. He mentioned he was still on another job but could come later. I requested if he could come first thing in the morning (today), and he agreed but mentioned he would need to notify dispatch first. However, I did not receive any updates from dispatch. When I contacted the technician again, he informed me that I would need to reschedule the appointment. It is frustrating that no one contacted me, and I would like to schedule a new appointment.

I visited my local Conn's store in San Marcos, TX on December 1st to purchase a TV that was advertised as a doorbuster event from 10AM to 2PM. They were offering a TCL 75" 4k HDR for $[redacted]. When I presented the ad to the staff, they informed me that it was a mistake and that the 65" TV was the one on sale for that price. Despite showing them the ad clearly stating the 75" TV, they refused to honor it, claiming it was an online item only. I left feeling disappointed and considering leaving a review about this unprofessional and unsatisfactory experience.

I recently purchased a bed and contacted customer service earlier this week to discuss payment options. I explained my situation where my husband had been laid off due to COVID-19, and I mentioned that I was currently managing his documentation for unemployment. The representative informed me that to qualify for a payment plan, I would need to have employment from February [redacted] onwards. Unfortunately, I didn't meet the criteria, leaving me unsure of how to proceed. I decided to call back and spoke with another representative, who escalated my concern to a supervisor. Luckily, the supervisor was able to assist me and asked how much I could pay immediately. I made a payment of $35 towards the purchase. However, I was later contacted and informed that the full payment would still be required.

I am experiencing billing issues that include double payments, uncredited payments, being charged late fees despite not being late, and not being reimbursed for late charges multiple times. My account is currently delinquent due to non-payment, with a significant amount to be paid within a specific timeframe, with the threat of it being sent to collections with the credit bureau. I have bank statements dating back over a year that demonstrate I made timely payments, including double payments and late fees. As a loyal customer for over 10 years, I find this situation inconvenient, embarrassing, and concerning, especially with the added stress of dealing with the effects of Covid-19. I urgently request a prompt resolution to this error before it negatively impacts my credit. I have attempted to resolve this matter numerous times to no avail, consistently being redirected without any changes being implemented. If this issue persists, I will be forced to take my business elsewhere. Thank you for your attention to this matter. - Garry Hamilton

On January 14, I made a payment using the automated phone service for Conns, as I always do. My regular payment is $[redacted] per month. However, to my surprise, I noticed they withdrew $[redacted] from my checking account that same day. I've contacted customer service four times since then, with the latest call being on the 27th. Each time, I received the same response that the funds would be returned to my account within 3-5 business days. Today is the 28th of January, and I have yet to see the refund. The Conns account number associated with this issue is [redacted]30, under the name Kathleen Craven, who is my separated wife. Despite our situation, I handle the bills. I kindly request that Conns promptly return the excess amount they withdrew from my account and credit it back to the original payment method, deducting my usual monthly payment.

I purchased living room furniture on 5/13/21, and the delivery was delayed to 6/11/21 due to a backorder. After the date passed without any updates, I contacted them and was informed of a new delivery date of 6/13/21. However, this date also came and went without any communication. When I reached out again, I was told the delivery would be on 6/14/21 but was advised to cancel if I was dissatisfied. On the 14th, they informed me that the delivery was not available, and I suggested picking up the items since the warehouse is close to my house. They refused as the love seat was now delayed until 8/8/21. I offered to pick up the sofa and wait for the love seat separately but was told to come to the office to cancel the entire order and repurchase, resulting in losing my previous discounts. It's been challenging to get assistance from CONNS and it seems unclear what is happening with their business operations. I urgently need a resolution as I no longer have furniture to use.

On May 13th, I purchased living room furniture, only to be informed it's on back order until 6/11. I anticipated delivery for that date, however, no delivery or communication was received. After several attempts, they suggested I cancel, but I persisted. Promised 6/13, yet once again no show. Following my insistence, a potential 6/14 date was mentioned. Frustrated, I offered to pick up the available items but was refused unless I canceled and reordered separately, risking losing the sale price. Despite my health challenges and limited seating, no partial delivery or pick up was allowed. I even tried contacting headquarters to no avail. In urgent need of help as there's nowhere to sit due to these delays.

I am writing to express my dissatisfaction with the service provided by Conn's Appliance Warranty. On July 15th, our LG refrigerator stopped working, causing a significant leak in our kitchen. Despite contacting Conn's multiple times, we were met with delays and unfulfilled promises of a prompt repair. My husband, H.G., made several calls to Conn's and was given conflicting information about when a technician would arrive to fix our refrigerator. After being initially told someone would be out within 48 hours, we were left waiting without resolution. To make matters worse, after finally receiving a scheduled appointment for July 22nd, it was abruptly cancelled on July 20th with no explanation provided. This rescheduling has left us without a working refrigerator for over a week, which has been especially challenging as I care for my [redacted]-year-old mother and my husband requires refrigeration for his medication due to his diabetes. Despite being told that we were "elite customers," we were further disappointed by the lack of urgency and professionalism displayed by Conn's. This experience has greatly impacted our trust in your company, and we are now considering taking our business elsewhere. We will also be sharing our negative experience with others to ensure they are aware of the subpar service provided by Conn's.

I recently purchased a TV, sound bar, and subwoofer in late June from Conns. However, I encountered issues with the sound bar not powering on at home. After returning it to the store twice, the manager got it to work temporarily. Eventually, I left it at Conns to be shipped for repair but have been unsuccessful in obtaining information on its status or repair location. This situation has led to frustration as I believe a replacement should have been provided for the defective product. The lack of communication and delay in resolving the issue has left me with a repaired item instead of a new one, despite ongoing payments. If not resolved promptly, I will refrain from future purchases at Conns due to the unacceptable service. I have attempted to contact them through various means without success and am disappointed by the service received.

I purchased a refrigerator online in October [redacted], and it arrived damaged. After waiting until March [redacted] for an exchange, I made all payments diligently. In May [redacted], $[redacted].01 (insurance premium) was erroneously added back to my account, impacting my interest-free option. Unless this is resolved before my September 15th payment, I could lose the interest-free benefit by my expiry on October 15th, [redacted]. Despite customer care's attempts to address this, including account reviews and supervisor callbacks, no resolution has been reached. Continuous calling and payments have been necessary. I am requesting the removal of the $[redacted].01 charge to settle my account and avoid future business with Conn's.