Condor Airlines Customer Service Issues

I need to change my flight from YVR to Frankfurt from June 18th to June 19th. My booking reference is #[redacted], with the airline reference tixobr under the name Monica A. Patrie. I need to be in Istanbul on June 17th or 16th, whichever is possible. I've struggled to make this change and have incurred significant long-distance charges with Condor and the booking agent. I urgently need this matter resolved. Once the change is made, please inform me of the new itinerary. Thank you for your assistance. Contact me via email or telephone with any questions. Monica A. Patrie

Hello, I missed my flight in Costa Rica and I'm unsure what steps to take next. Despite being at the airport on time, the manager on duty prevented me from boarding the flight. I was heading to Norway, a Schengen visa-exempt country, and was informed I needed a Schengen visa or a return ticket to board. I attempted to explain that I'd traveled similarly before with the same airline, CONDOR, to no avail. Now, I find myself without a flight and in need of assistance. I have a flight to catch to Norway within the next two weeks. Please help me resolve this issue as soon as possible. Thank you.

I booked a flight with Condor Airlines through Alaska Airlines to Frankfurt, but we still don't have seat assignments. I've tried calling Condor multiple times, waiting up to half an hour each time, without getting through. Additionally, the website is not working when I tried to get our seat assignments online. I'm eager to resolve this issue and secure our assigned seats for the upcoming flight promptly. Thank you.

Our flight from San Jose to Frankfurt (DE2235) was canceled on August 13th. Despite checking in at the airport, we were diverted to a hotel without our luggage which was promised to be brought to us. Initially rescheduled for August 14th at 7:20 AM, we later learned the flight was pushed to August 15th at 8:10 AM. Communication issues arose regarding luggage retrieval, leaving us stranded in the same clothes from Sunday to Thursday. We are uncertain about refunds for the disruption and how to proceed with the process. The flight experienced further delays adding to our inconvenience. Additionally, our connecting flight from Frankfurt to Amsterdam (LH899) is a concern as we face work disruptions of at least two days. Clarity on potential refunds for missed work and the connection is needed.

I need to report a disappointing experience with Condor Lufthansa regarding a canceled flight from Austin, TX to Brussels on May 31. My husband, Stephen Doan, and I, Patricia Hontoir, encountered chaos at the airport when they failed to provide us with accommodation despite promising a voucher. We had to spend our own money on a hotel and dinner. The next day, we endured a long shuttle ride to Dallas and endured further delays before reaching Frankfurt and then Brussels. I missed work in Brussels, and my husband fell ill during the stressful journey. We were not given the seats we selected and had to cover extra expenses. Although we applied for compensation with claim reference CON-18/06 - [redacted] and reservation code TF43GM, we have yet to receive any reimbursement as promised within 6 to 8 weeks. Numerous attempts to follow up have been met with delays, and now it's mid-September. We hope for a resolution soon. Thank you, Patricia H. & Stephen D.

Hello, I am reaching out for assistance regarding my upcoming flight to Frankfurt, Germany on September 29th. I am currently in Montego Bay completing an internship at Sandals International Resorts. I am a student at BHMS Switzerland. I had to send my passport to Havana for a re-entry stamp from the Embassy of Switzerland in Havana, Cuba. However, the embassy informed me that the courier services in Havana are unreliable, causing delays in receiving my passport. As a result, I am facing uncertainty about my travel plans. I seek guidance on the options available for rescheduling my flight due to this unforeseen circumstance. Could you please advise me on the process, associated costs, and the necessary time frame for informing you about the rescheduled flight? Your prompt assistance in this matter would be greatly appreciated. Best regards, Snigdha

Hello Condor Team, I am writing regarding my lost fabric black handbag during my flight from Havana to Frankfurt am Main Airport on 26/11/[redacted]. I am certain I left it on the plane. I have been unsuccessful in finding a contact number in London. The items in my bag include a Pioneer DJ HDJ-X7-K Professional DJ Headphone in black, a LaCie 1 TB Rugged Mini USB 3.0 Portable 2.5 Inch Shock, Drop and Crush Resistant External Hard Drive (LAC301558), a small black Canon digital camera, bank cards, my winter combat jacket, and more. My flight number was [redacted], Booking number NXW2IW, and Ticket number [redacted][redacted]. I hope my bag is with your company and kindly request its delivery to my address in London at 11 Arlington House, Arlington Way, London EC1R 1XB. Regards, Yaimara Riano Preval.

Hello, my booking reference is P3ACKP. I received a notification that my flight has been rescheduled to depart on 22 March [redacted] instead of my intended date of 29 March [redacted]. I specifically selected a more expensive direct flight on the later date and do not wish to receive a refund as current ticket prices are higher than what I paid in April [redacted]. At this point, the only available option I found is a flight through Emirates, departing from LGW at 20:25 on 29 March and arriving in CPT on 30 March for £[redacted]. I would like to book this flight and request assistance with covering the price difference. I have tried reaching out via email without success and will escalate this issue to the CAA if necessary. Thank you.

I am seeking assistance with a confirmed booking for three adults and an infant to travel from Frankfurt to Bridgetown, Barbados. The departure date is the 5th of February [redacted], and the return date is the 13th of May [redacted]. Our journey will commence from Nigeria on the 4th of February via Lufthansa Airlines, continuing with Condor. This confirmed booking is crucial for obtaining transit visas from the German Embassy in Nigeria. Once the tickets are confirmed, and our transit visas are secured, we would like to know the payment process for the tickets. The travelers' names are: ADENIYI ADESHOLA Brown ADENIYI Damilola Esther ADENIYI Elizabeth Areola (Infant) Ajewole Samson Olumuyiwa. I eagerly await your prompt response. Sincerely, ADENIYI, ADESHOLA Brown

I've attempted to buy round-trip tickets from Portland, Oregon to Frankfurt, Germany for my son and his family three times online, but I keep getting an error message stating, "Error: An error occurred when processing your booking. Please try again later." I contacted Customer Service about the issue, but the representative didn't acknowledge any website problems and just advised me to book online. Due to the heavy accent and unfriendly demeanor, I opted to retry booking later online. Should I attempt to book again, or could there be an issue with the Condor website?

Hello, I need assistance. My name is Jose Estudillo Alfonseca. I have a flight booked from Mexico to England on July 8th with reservation number [redacted] and passport number G[redacted]1. I need to change my flight due to a passport renewal, but my appointment is on July 11th, three days after my scheduled flight. I tried contacting Thomas Cook online, but was directed to Spain customer service, where I have been unable to reach anyone for several days. I am unsure how to change my flight and would appreciate any help before my departure. Thank you.

I had booked a flight to Italy as a graduation gift for my boyfriend and me in September. Recently, my boyfriend vanished, leaving me with no communication. My manager is willing to take his place, but the airline insists they can't change the name on the booking. They offered to adjust the dates, but changing names is not allowed. This has been incredibly challenging for me. I am grieving the breakup and now facing the financial loss. Can someone please help me change the name from Jacob Karrenbauer to Lauren Bierman with the birth date August 12, [redacted]?

Hello. This morning, my friend received distressing news about her mother's health. Her mother walked into a hospital in Helsinki yesterday and was diagnosed with advanced cancer, with little time left to live. Wanting to support my friend, I booked a flight from Seattle to Helsinki for her to be by her mother's side. While I understand the costs of last-minute flights are high, I wanted to reach out to see if there is any possibility of assistance in covering a portion of the flight expenses. I am also facing financial constraints but felt compelled to help my friend during this difficult time. Any assistance you could provide would be sincerely appreciated. Please feel free to ask if you need any further information. Thank you for considering this request.

My son accidentally selected a light economy reservation with no luggage instead of classic, resulting in a [redacted] euro fee. He upgraded for additional legroom but was given an uncomfortable seat far from his chosen one. Being sensitive to noise due to Asperger's Syndrome, the flight was distressing with loud children nearby. Despite being in the military, he was charged for luggage. Customer service was unable to address the seating issue or provide complimentary baggage for the return flight. Seeking arrangements for a more comfortable experience on the upcoming 12SEP19 flight.

The flight DE5630 from Manchester to Cancun on October 1, [redacted], at 09:35 was canceled without any notice or attempts to mitigate the situation for F.N. and T.E.B. The booking reference is NNR5UO. They flew in from Oslo the night of September 30. The tickets were purchased on August 11, [redacted]. No prior warning or information was provided to the young couple. Condor representatives were not visible or reachable at Manchester airport. Sembo.no, the travel agency that sold the tickets, claim they were not informed of the cancellation. The couple has not received any assistance from Condor. They arrived in Cancun on October 2 after busing to Heathrow and flying via Bogota. As T's father, I am seeking a detailed explanation and compensation plan from Condor regarding this incident for the two affected travelers. Best regards, Steingrim Bersvendsen

Dear Sir, I made a booking for a return business class flight with Condor on your website. The outbound journey was from Bologna (BLQ) to Santo Domingo (SDQ) via Frankfurt (FRA) and San Juan (SJU) on November 30, [redacted]. The return flight was from Punta Cana (PUJ) to Bologna (BLQ) via Munich (MUC) on December 25, [redacted]. The booking number is [redacted] and the airline reference number is MMZINX. Unfortunately, I was denied boarding in Bologna on November 30 due to not having an ESTA visa for transit in San Juan. I contacted your Frankfurt office, and a manager advised me to book another flight to Santo Domingo and request a refund. Following their instructions, I purchased a new flight from Bologna (BLQ) to Frankfurt (FRA) and then from Frankfurt (FRA) to Punta Cana (PUJ) the next day, December 1, both in business class. My new booking number is [redacted]. I would like to confirm if my original return flight on December 25, [redacted], with booking number [redacted] and airline reference number MMZINX is still valid. I hope to avoid any further inconvenience. Thank you for your prompt assistance. Laurentiu V.

Yesterday, while at Seattle airport, all our luggage and our pet (dog) were checked in, and we were waiting to board our flight. An announcement was made for me to report to the Condor ticket counter, where an agent explained that my dog had damaged her kennel. I inquired about getting a new kennel at the airport, but was informed that the Seattle airport does not offer this service. Surprisingly, even a small airport like Ted Stevens International in Anchorage, Alaska provides kennels for sale. With an hour and a half before departure, I thought we had time to get a new kennel inspected, but unfortunately, we were already checked in through security and couldn't rectify the issue in time. We had to have friends pick up our dog and get a kennel for her. However, there were no available flights to Frankfurt until Wednesday, January 1st. When I called Condor today to arrange for the next available flight for my dog, I was informed that due to the holidays, no services are available until January 2nd. I am in need of expert help to get my dog to Frankfurt. Any assistance with this issue would be greatly appreciated.

My wife, Paula W., and I have tickets to fly from Seattle to Frankfurt on Condor [redacted] on March 16. Due to the cancellation of our conference in Luxembourg because of the Corona virus, we are looking to adjust our flights. Our son, David G., is booked on the same flight on March 21, and we hoped to join him in Frankfurt for a trip to Greece. We all have return flights to Seattle on March 30. I am reaching out to inquire about changing our tickets to fly to Frankfurt on March 21 instead of March 16. My wife's ticket is through Alaska Airlines mileage plan with E-ticket number [redacted][redacted] and Condor confirmation code UEUW2C. I booked my ticket directly through Condor with booking reference [redacted]-02. We sit in seats 24H and 24K. We may need to cancel if we can't switch to March 21. Please reply promptly. John E. de G. 1.[redacted]. Thank you.

I have a flight booked to Milan on May 13th with Condor (Booking #: [redacted]). Due to Italy being a level 3 country because of the Coronavirus, I would like to change my flight to Iceland in October. I made this reservation through JustFly.com, and they advised me to reach out to Condor about transferring the flight. After contacting Condor last week, I was informed that this issue needs to be handled by JustFly. It's been a frustrating experience, and I would be grateful for any help with this situation. Thanks, Joey

I need to reschedule my flight one week earlier because of upcoming travel restrictions in the Philippines. Initially, they quoted me $[redacted] for the change, but I had difficulty reaching them by phone. I attempted to contact Heidi, the support manager, via email to express my frustrations. Finally, when I was able to reach them by phone today, I was informed the change would actually cost $[redacted], which is higher than the original quote. This is unacceptable. Their customer service needs to improve, as I made multiple unsuccessful attempts to get through via Skype calls and was kept on hold without ever speaking to a representative.