Comfort Inn Customer Service Issues

Hello. In November, I stayed at Comfort Inn & Suites in Clearwater, FL, [redacted] for 3-4 days. I do not smoke. When the driver arrived to pick up my luggage, I noticed a strong smell of smoke in his car. He was in the room for no more than 2-4 minutes. A few days later, I saw a $[redacted] charge for smoking in the room. I contacted the manager, but she refused to discuss it. The smell from the driver's clothes and actual smoking are different issues. What steps should I take to address this situation?

During our stay at AZ268 from 10/12-10/14, we requested a handicap room due to my mother being a double amputee and my 90-year-old grandmother needing special accommodations. Unfortunately, after my grandmother used the shower chair, it collapsed when she tried to sit on it, causing her to fall to the floor. Despite weak legs and health issues, it took me 2 hours to help her up. The hotel manager, Jack, acknowledged the issue, attributing it to incorrectly assembled legs on the chair. He offered to drive my grandmother to the hospital, but no further compensation was provided for her injuries and pain. I am disappointed by the hotel's response and lack of support during this incident. I believe this matter should be addressed appropriately, or I may need to seek legal advice. As loyal members of Choice Hotels, this experience has tarnished our opinion of their services. I look forward to a prompt resolution to this upsetting situation. Regards, S. A. Karr

Good morning, I stayed at your hotel with my son in room [redacted] on November 30th and December 1st. While the hotel was satisfactory, the breakfast was a disappointment. On Saturday, I was informed the food was consumed by basketball players earlier, which was frustrating as paying guests we should have received our breakfast. The service was slow and we had to wait a long time. The next day, Sunday, there was no food available for breakfast. I will share some pictures to demonstrate the situation. Despite waiting for 30 minutes, not all items were replenished promptly. The lady in charge mentioned a wait of 8 minutes frequently due to having only one microwave. It took an excessive 10 minutes to have regular coffee available instead of just decaf. Many essential items like eggs, potatoes, porridge, waffles, milk, fruit, and coffee were missing. I had to seek out the breakfast staff via the front desk. I was disappointed to leave hungry for our meeting. Unfortunately, I couldn't reach a manager as the voicemail was full. Please address this matter promptly. I travel frequently, and this was the worst experience I've encountered. Sincerely, Mrs. C.

Upon my recent stay at a Comfort Inn & Suites in Walterboro, SC, I encountered an unpleasant experience. I arrived at 3 am on June 7th inquiring about room availability and rates. The employee's abrupt request for my ID and a card left me feeling unheard when I asked about the rates as I was charged $99 USD without explanation. Despite my query about breakfast timings for travelers like us seeking a decent meal after a long journey, the response was dismissive and unfriendly, claiming breakfast ended at 10 am. Disappointingly, we discovered it was over by 9:30 am. For nearly $[redacted], the brief 5.5-hour rest without breakfast was a letdown. Professionalism and courtesy should be maintained even during night shifts, prompting me to seek a refund for this pricey but unsatisfactory stay. Thank you.

During my recent stay at Quality Inn and Suites (NC783) in Flat Rock, NC, there were several issues with the service provided. The room was not cleaned properly on one occasion, resulting in unemptied trash and unrefreshed amenities. Additionally, the front desk seemed understaffed, with long wait times for basic requests like coffee pods and wake-up calls. The breakfast area also suffered from staffing shortages, leading to overflowing trash cans and improperly cooked food. Overall, while the facility was nice, the lack of sufficient staff impacted the quality of our stay. It's unfortunate as we frequent the area for business but may need to reconsider staying here in the future.

We always choose Comfort Inns for our stays, so we are quite disappointed with the recent issue we encountered. On October 13, [redacted], we received an email from [redacted] informing us that Comfort Inn had denied our request due to their reservation policy. The message advised us to consider using the reservation to avoid losing its value. Previously, on October 11, [redacted], we had reached out to Expedia regarding our hotel cancellation request. In response, Pocholo from the Expedia Customer Service Team mentioned they were still in contact with Comfort Inn and assured us an update within 24 hours. Despite the outcome, we appreciate Expedia's efforts in handling our concerns promptly. We value the partnership with Expedia for our travels in the future. Norman

I previously reached out regarding not receiving a verification code for my phone number. I want to reiterate an issue with a reservation cancellation at Comfort Inn for tonight (10/25) made on 10/9 or 10/10. The cancellation was not accepted, which is unusual as we are loyal customers to Comfort Inns nationwide. I am disappointed with this experience. Below is the verification of my communication with Expedia Customer Service regarding this matter: On October 13, [redacted], I received an email from [redacted] stating that Comfort Inn has denied my cancellation request due to their policy. They suggested it would be more cost-effective to proceed with the reservation than lose its value. I sent the initial email on October 11, [redacted], and was informed that Expedia was still working on contacting Comfort Inn. I was advised to wait for an update within the next 24 hours. I appreciate your attention to this issue. Thank you, N.

On June 9th, I contacted the Comfort Inn in Fruita, CO to book a reservation for June 11th, requesting a first-floor room with a king bed. Upon arrival, they had no record of my reservation and provided a room with two queen beds on the third floor. I was mistakenly charged twice, $[redacted].60 on June 14th, and $[redacted].94 on June 16th. The reservation was under my former last name based on my phone number, which I did not provide. Despite offering to refund the $[redacted].60, the charge of $[redacted].94 remains. I believe this is unfair as it was not my mistake, and I did not receive the room type I reserved. The clerk did not verify my name in the system accurately. I urge the hotel to refund the $[redacted].94. Thank you for addressing this matter. - S. Bettger

I have been staying at the Comfort Inn with my crew for over three months, paying weekly. Recently, there was an issue with another guest in a separate room who happens to be the father of my girlfriend. After speaking with the manager about her visiting, she has come multiple times without causing any trouble. Today, when she dropped off my laundry, the staff asked her to leave, claiming she is not allowed on the property. I have been trying to reach the manager without success, being told to wait 24 hours. If my girlfriend is not allowed to visit without causing any issues, I am considering leaving the hotel, as we have encountered repeated problems with this situation.

During my check-in at the Pyramid location in Indianapolis on October 1st, I encountered an inexperienced clerk who mentioned it was only his second night working alone. Despite running my card twice for $[redacted].20 and $[redacted].00 respectively, he struggled with the transactions, seeking guidance from his manager over the phone. Despite promises of the manager fixing the issue that night, no resolution was provided. Following up on Saturday, another clerk acknowledged the problem but was unable to resolve it as promised. This resulted in my rent payment bouncing, incurring late fees and bank charges. Frustrated with the situation, I requested to check out on Saturday but was informed it couldn’t be done. Despite multiple emails seeking assistance, no resolution has been reached. Upon checking with my bank, I found there are still two pending charges from the hotel. I kindly request the release of these holds and a refund for Saturday's stay.

I had made a reservation for my daughter, Chloe B., at Comfort Inn (Dallas Fort Worth Airport North) for April 16, [redacted]. Chloe, returning from South Korea with a layover in Dallas, couldn't use her phone due to her South Korean SIM card. The reservation number was [redacted] made on April 16, [redacted], with a charge of $[redacted].92. Upon arrival, the front desk clerk, a male whose name I didn't catch, stated the charge hadn't gone through and demanded immediate payment to access the room. Chloe was forced to pay $[redacted].78 with her debit card. Furthermore, on April 18th, my card, Ginger B., was charged $[redacted].92. This situation is not acceptable - being overcharged for the room and then double-charged is highly inconvenient. Kindly refund Chloe the $[redacted].78 that was erroneously taken.

During my stay at Comfort Inn on [redacted] Congaree Road in Greenville, SC from May 26th to May 28th, I made a reservation through the Hopper app and already paid for my stay with a confirmation number. However, at check-in, I was asked to swipe my card for a potential room damage fee which I was assured would be refunded if no damage occurred. Upon check-out, I inquired once more and was told the fee would be waived if no issues arose. To my surprise, on May 31st, $[redacted].30 was deducted from my account despite no room damage. I've attempted to contact the front desk multiple times but have been unsuccessful. I'm looking to have this unnecessary charge refunded promptly.

I just checked in at Comfort Inn located at [redacted] Westpark Drive in Charlotte, NC. During the registration process, I encountered a screen displaying my initials digitally inputted next to terms I was not given the chance to agree to. One concerning term was the hotel's potential charge of up to $10,[redacted] for room damage post-check out. Without having seen the room or being able to inspect it, this policy troubles me, especially given the initial state of the hotel. I will be taking dated photos of room [redacted] to document its condition upon arrival for future reference. I did not consent to the terms on the screen and if it's discovered that I was digitally checked in without my permission, I will not accept responsibility for these unauthorized agreements. Tom W. Guitar Technician [redacted] thomasgtrtch@[redacted]

I am disappointed with my recent stay at Comfort Inn Denver Southeast. I have stayed there many times and this time I stayed for four days. I paid a $[redacted] cash deposit. Upon checkout, I was shown a stained hand towel, which they charged me $12 for. Despite this, they also pointed out a food stain on the comforter and sheet, keeping my entire $[redacted] deposit plus the $12 for the hand towel. I am very upset about this experience and find it ridiculous. I don't plan on returning. My name is Mark Singer, and you can reach me at [redacted] or email me at [redacted] The way the Asian lady grabbed my $[redacted] bill from Jennifer was also rude.

I have been staying at this hotel in Lexington Park, MD for over a week now, and unfortunately, the internet connection is extremely poor. I rely on the internet for work, and this has been quite challenging for me. Despite spending a total of 11 hours at the hotel, the issue persists. I am scheduled to return on September 6th and would appreciate it if this matter could be addressed before my next visit. I tried contacting the hotline, but was told that the hotel is no longer supported. The problem with the internet continues during my current stay, and I urgently need a resolution. Your prompt assistance would be greatly appreciated.

My mother is currently receiving hospice care, and I reached out to the property in Brattleboro. They initially mentioned waiving any fees, but now Booking claims they tried to contact me because there is no manager available today. I have been extremely worried about this unexpected charge, and I am losing confidence in Booking's handling of the situation. I was under the impression that I would settle payment directly at the property, but to my surprise, $[redacted].42 has been deducted from my bank account. Any assistance or guidance on this matter would be greatly valued. - M. M. Lezer

During our sports trip, we were looking forward to watching a football game in our room at 11 a.m. Unfortunately, our TV suddenly stopped working at 10:30 a.m., right before the game. Despite the maintenance worker's attempted repair, he was unable to fix it in time for us to enjoy the game. As a result, we have missed a significant portion of the match and now have to rely on our phones to keep up with the scores. This situation has left us feeling dissatisfied with the customer service, especially given that we have to spend another day and a half without a working TV. While TV may not be essential for some, it holds great importance for my family.

I recently stayed at Comfort Inn Albuquerque. Unfortunately, I am on disability, and they have taken all my money and also overcharged me for next month on my disability card. They accused me of using drugs in the room, which is not true. Now, I'm facing financial difficulties due to Comfort Inn Albuquerque overcharging me $[redacted] and taking all my money for the month. I am extremely dissatisfied with the way I have been treated.