Comcast - Xfinity Home Security Systems Customer Service Issues

The transition to fiber optics has been inconvenient for me as it has resulted in increased expenses and wasted time. Due to the switch, I am unable to record shows anymore and have been forced to use on-demand services that include commercials, making the recording feature useless. Furthermore, I have been wrongly charged for a show I previously recorded and watched some episodes of for free. Despite numerous discussions with customer service representatives who acknowledged my concerns and agreed that I should not be charged, the fees have not been removed, preventing me from watching my show.

Last night, there was an incident of vandalism to a car parked near my home. The police and the victim noticed I have a home security system and are wondering if the event may have been captured on my video. The car appears in a grainy image, but it's uncertain how well the crime itself was recorded or if it could provide helpful details. I reached out to Officer Rafael Perez #[redacted] from the Portland Bureau of Police, and he suggested I contact you. What should be the next course of action? If needed, Officer Perez can be reached directly at [redacted], and you have my permission to share any information with him. – Sheila K. from [redacted] N Borthwick Avenue, Portland, OR, [redacted]. Phone: [redacted].

I need to clarify that my issue does not involve Xfinity Home Security Systems but is related to my internet service speed. My current download speeds range from 1.4 to 3 Mbps, causing interruptions during virtual events like a recent reunion and hindering my participation in university training sessions. Meanwhile, my upload speeds are around 6 Mbps. These speeds are inadequate as I am supposed to have speeds in the range of [redacted]-[redacted] Mbps.

We urgently require an Xfinity home security specialist to visit our residence and address the issues with the system installed recently. Following a visit from technician James, he advised contacting your team to escalate this matter to a senior expert. The alarm frequently triggers without cause, causing disruptions and complaints from neighbors due to the noise. We kindly request prompt assistance from a knowledgeable professional to rectify this situation promptly. Thank you.

My email address was hacked. I followed Comcast's advice by changing my password and implementing other security measures. Despite this, I am still receiving multiple subscription requests in my inbox, approximately 20 today from various organizations across the country. I previously marked these emails as spam, but they persist. I suspect the hacker's email is [redacted] What steps will Comcast take to prevent further hacking attempts? What legal options do I have? My email address is [redacted] Contact me via: [redacted].

I am looking to cancel my services with Comcast/Xfinity due to being misled by a sales representative and installer. I was promised an upgrade that turned out to be subpar, including phones that do not function properly. Despite numerous attempts to contact support, I have been met with long wait times, unhelpful automated responses, and have even been hung up on. I am not interested in any additional services, just want to cancel the cable while keeping the internet. The promised internet speed upgrade was also never carried out. I was informed I am under contract, although I have not signed any agreements in my 20 years with the company. Due to the lack of local offices and poor phone accessibility, I will be disconnecting the phone service as well. The Xfinity phone displays a message indicating the service is "temporarily unavailable."

We returned all the equipment when we left Pompano for Canada to close the account. However, you still charged us after we were supposed to stop being charged on April **th. Our account number is **** **** **** **** and the equipment return details are as follows: model CGM *** COM serial number is ***A*C******C. The account is under the name Rejean Mailhot at [redacted] S. Ocean Blvd. [redacted], Pompano [redacted]. We have tried contacting customer service multiple times by phone without success. Thank you in advance for your assistance.

My security system is malfunctioning frequently! There have been numerous false alarms triggering with no activity captured on camera, falsely indicating that the front and back doors were being opened repeatedly. Despite alarm notifications, the police arrived without any audible alarm sounding. Today, upon entering my home, the system inexplicably switched to armed away mode while the back door was found open and not bypassed. It's frustrating! I am seeking a replacement system that functions properly, a refund for the past month and a half, and assurance that the new system will operate effectively.

My rear security camera stopped working at 4 am this morning. I contacted customer service and after troubleshooting procedures, I was informed that a new camera is needed due to a warranty issue. The customer service representative advised me it will take 3-5 days for the replacement. However, speaking with the manager, Mario, did not yield a satisfactory solution as I will be without security during this time. I believe Xfinity should send someone to fix the issue promptly at their expense rather than making me wait for days without security. This protocol seems illogical and unacceptable when dealing with a security camera problem. I am seeking a resolution that addresses this flaw in the process.