CodeAcademy.com Customer Service Issues

Hello, I'm currently learning jQuery on CodeAcademy and I've encountered a problem in the lessons "jQuery Functions and Selectors" and "Modifying HTML Elements". I have been consistently receiving the error "Uncaught SyntaxError: Unexpected token {" when modifying the code, but the changes are not reflected on the screen. Despite this, upon submission, the system confirms the code as correct even though the displayed changes are not visible.

I have sent several emails to Code Academy without receiving any responses, which is making me very frustrated. The issue began when I signed up for a free account under [redacted] I then paid $[redacted] for the Data Structures and Algorithms course. Due to issues, I registered under [redacted] instead of [redacted] I used the same password for both accounts. Despite my attempts, I keep being redirected to the free account when trying to access the course. Even after deleting the free account, the problem persists. I really want to take the course, but if this issue can't be resolved, I would like a refund. You can reach me at [redacted] or [redacted] My cell phone number is [redacted]. Thank you, Dr. Franco H. Xavier Reyes

Hello, I’m a high school student with a low income. I previously used CA for a research project where I learned Python. I enrolled in the 6-month plan, thinking it was a one-time payment. To my surprise, I was charged again recently. I tried to cancel today, but it shows I’ll be billed until September. My family can’t afford this, and I haven't used CA in months. I can’t find a contact number online. Could you please waive my subscription fee urgently? Thank you, Michelle O.

Upon signing up for Codecademy to learn JavaScript basics, my intention was to complete several free courses before considering the Pro subscription. Unfortunately, merely creating an account seemed to trigger the 7-day free trial for Pro, which I had not planned to use right away. With 3 days remaining and no Pro features utilized, I am disappointed that my original learning strategy was disrupted by this automatic trial initiation. I am certain that I will not subscribe without adequately assessing the Pro features during a dedicated trial period, which I believe is essential for making an informed decision. I kindly request to cancel the current trial and be given the opportunity to start a new one at my discretion in the future. It appears that this process may need refinement to better serve potential customers like myself. Additionally, despite discovering that quizzes are Pro-exclusive, I had unknowingly accessed them in the free course without clear indication. Regardless of this, I stand by my request for a fair trial experience.

In July, I signed up for Code Academy for a monthly subscription. I haven't used it since then and only intended to pay monthly. Today, when trying to cancel, I realized I was charged for a full year, which I never agreed to. I would like a refund for the yearly fee and switch back to the monthly plan for the 3 months until cancellation. Thank you.

I bought a course in December [redacted] for a 6-month period but never used it. However, I was charged in June [redacted] and December [redacted] even though I haven't utilized the course. The payment was made using my cousin's card. I am requesting a refund for the charges in June and December as I have not benefited from the course. Kindly check the account activities for verification. I would appreciate a prompt response. Thank you.

Subject: Invitation to Sponsor [Hack JNU] Event Dear Codeacademy, I am writing to invite you to sponsor our annual Hackathon event, [Hack JNU], taking place on [31st January and 1st February] at the [JNU Convention Centre]. Your support is crucial for the success of our event, and we appreciate donations of any kind. Sponsoring [Hack JNU] would provide you with the opportunity to have your logo/name featured on our event t-shirts, as well as a workshop at JNU for engineering and MCA students, offering visibility to [redacted]+ individuals and boosting your institute's reputation. Your contribution will enable us to achieve our goals and support our community members. We believe that with your help, this year's Hackathon will be our best one yet. Please consider sponsoring [Hack JNU] and join us in making a difference. Kindly respond to this invitation to discuss your donation further. Thank you for your anticipated support. We look forward to your participation at Hack JNU! Best regards, Arpit Singh Member of Loop, The Developers Club School of Engineering, JNU

Hello, my name is Bahar Parsaeian. My username is BaharParsaeian[redacted], and my registered email is [redacted] The last 4 digits of my account are [redacted]. I signed up for Codecademy Pro three months ago but requested a refund during the first week as I hadn't utilized the subscription at all. Despite assurances from customer service that my subscription would be canceled and a refund processed, I was recently charged again last month and this month without any response from customer service. I am frustrated as I never should have been charged after requesting cancellation early on. Can you please refund the charges for the past three months totaling [redacted].97 USD? I have not used Codecademy since December, and I'm disappointed with the lack of follow-through from your customer service team. Thank you for addressing this issue promptly.

In [redacted], I created an account to learn SQL for work. Recently, I tried to cancel my subscription because of a job change, but couldn't find the option. Due to work and a move, I couldn't investigate further. I am now seeking a refund for the unused 12+ months. Despite using the service for beginner SQL learning, the lack of a cancellation option or customer service number has been frustrating. $43+ has been deducted monthly from my bank account for over a year. Kindly contact me on my mobile for a prompt resolution.

Hello, I am Scott G., the programming instructor at Belgrade Brooten Elrosa High School in central Minnesota. Last school year, our programming students were enrolled as Code Academy Pro students, and I received regular updates on their progress. This year, we have a smaller roster of students, and we are trying to get them enrolled as well. We have been unable to resolve this issue with your company despite our efforts. We are eager to have our students participate in the program. Please reach out to either me or Janelle F. at BBE. Thank you.

My daughter mistakenly used my debit card to sign up for an online class, thinking it was free, resulting in an unauthorized charge. I only gave her the card for specific purchases. I am Karen Whitefox, and my daughter is Brittany Whitefox. I have already informed my bank about this issue. Kindly cancel the online course in Brittany's name to resolve this matter. It is important to be cautious during these times of heightened scam activity. I am expecting a prompt response from your end, although I couldn't find a listed phone number to reach out to you directly. Thank you.

Dear Sir/Madam, I am reaching out to request the cancellation of my son's subscription tied to the account [redacted] We recently noticed a charge for a renewal on 18/11/[redacted] amounting to $[redacted].88, an unexpected transaction as we had originally opted out of automatic renewals during the initial subscription. I kindly request the following actions: 1) Cancel the subscription immediately. 2) Refund the payment for the unwanted renewal. We explicitly did not intend to proceed with this renewal and would appreciate your prompt assistance in reversing the charge. Thank you for your understanding and cooperation in addressing this matter promptly. Best regards, Jindrich P. +[redacted]70

Hello, my name is S. Garabedian. My email is [redacted] Last year, I purchased the Student 12-Month Pro subscription plan, which renewed on December 5th this year. I need to cancel this subscription as my parents were mistakenly charged on their credit card. I am unable to find the "Manage Payments" tab in my Account Settings as advised in the Help Center articles. Despite the payment being made, my account does not reflect Pro membership. I seek assistance in canceling my subscription and ensuring access to the current year's Pro features I've paid for. Thank you for your help.

Hello! I intended to cancel my subscription after the 7-day free trial, but I noticed that I have already been charged around £[redacted] today. I only used the website for 2 days and did not find it suitable for my needs. Kindly check your records to verify that I used the site for only 2 days. I am a student and this refund is crucial for my living expenses. Thank you, V

I recently received a call from my bank informing me that a company called Codecademy withdrew $[redacted].88 from my account. I was surprised because I thought I would only be charged less than $30 a month for the pro series. I'm really taken aback by the $[redacted].88 charge. I'm not sure if this is a monthly fee or if it occurs twice a year. Could you kindly remove my debit card information from your app and cancel my subscription, please? Thank you.