Classmates.com Customer Service Issues

I no longer wish to use your services. I am not interested in my high school days or classmates. I recently discovered that you have been charging me for several years without my knowledge, as my bookkeeper failed to inform me about the automatic withdrawals from my account. Today, 6/24/[redacted], I received another bill from you, which I will not pay. I intend to visit the bank to cease any further payments to you. Please remove my information from your records and billing immediately. Kindly confirm the removal via email. I am Robert J., and I was unaware of these charges. Your understanding is appreciated.

Hello, I did not intend to have automatic payments for my membership. I wanted it to end after 3 months. Yet, I noticed another payment was deducted from my bank account, extending my membership for another 3 months. I am requesting a refund and to terminate my membership. I have recently located where to turn off automatic payments and switch to manual, as I never intended to have auto pay in the first place. I also had difficulty finding the cancellation option.

To Whom It May Concern, I recently ordered a reprint of my yearbook from Classmates for Dominguez High School's Class of [redacted] in Compton, CA. I was eager to receive it before our 50-year Class Reunion. Upon opening the yearbook, I noticed signature writings I couldn't recognize as my classmates. To my dismay, on the second page of signatures, I found a disturbing statement in bold dark letters that read, "White Supremacy over Black Power." This inclusion raises concerns about the credibility of the yearbook's content, as these names are not listed as classmates of Dominguez. I am disappointed and offended by this and question the company's integrity. Sincerely, Joy A. Turner Dominguez High School Class of [redacted]

Hello, I have realized that I inadvertently have two classmates accounts as a result of using two separate email addresses. I prefer using my [redacted] account for business and [redacted] for socializing. I paid $28.00 to your company on August 6, [redacted] for a two-year classmates membership using my [redacted] email. However, I recently received an email to my [redacted] account, mentioning that to view who visited my profile, I would need to purchase another membership. Since I believe I should not have to pay for a second account after just purchasing one, I kindly request for my [redacted] classmates account to be merged into my [redacted] account and for the former to be deleted. I only wish to keep one account, with notifications being sent to my [redacted] address moving forward. I would appreciate it if you could make the necessary adjustments and send me an email update regarding the changes made. Thank you, Craig S C.

I called and spoke with Megan today about an unauthorized $72.00 charge on 9/13 to my account, which I discovered after my bank recommended I contact you directly. Megan assured me that I would be refunded the $72.00 immediately, as I did not receive any prior billing notice due to using a former hacked AOL account. She mentioned a new charge of $23.60, which my account has already been charged, but I haven't seen the $72.00 reversal yet. She provided a conversation confirmation number - [redacted]8 - and helped me reset my password for my new Gmail account. Megan promised to send a confirmation email to my new email address, [redacted] I am upset about the unauthorized $72.00 renewal fee and request my refund promptly, especially since I've already been charged $23.60 for the new renewal without my consent. Thank you for your cooperation in processing my refund and Megan's assistance during our call. I am looking forward to receiving the confirming email. Helen M. Butler from Danvers, MA, Class of [redacted].

I am Dr. Richard Field from Italy. Here is my billing address: Paolo Alberti [redacted] Dizzasco CO Italy Previously, I had billing addresses in Bournemouth, Poole, and Verwood in Dorset, UK. My wife is Joanna P. Field from Hillsdale High in San Mateo, CA, class of [redacted], looking forward to the reunion on October 19, [redacted]. I received emails from you and have replied accordingly. However, I noticed an unauthorized payment of $48 debited from my MasterCard ending in [redacted] on August 22, [redacted]. I did not authorize this charge or sign up for automatic payments to Classmates. I will review my bank records to investigate this matter. Additionally, you mentioned an account set up on another email. My only emails are [redacted] and [redacted] We do not recall contacting Classmates as far back as [redacted]. Please urgently reach out to me to clarify this situation. Regards, Dr. Richard Andrew Field from Italy

On September 29, [redacted], I was erroneously charged $51 for an account I did not open. My husband ended his account around two years ago, yet it was billed using my email address. He used rcratbob@aol, and all payments were processed through my Visa and email, [redacted] I have never accessed Classmates using my email and when I checked, it showed no recognized account. It seems your company charged me for two years of unused service. I will not pay for something I never used due to you billing me through my Visa and email. Please conduct a thorough investigation and reach out to me promptly. Contact me via email at [redacted] or leave a message at [redacted]. I will follow up in a few days to hear about the results of your investigation.

I have been repeatedly charged on my credit card without authorization. I want to permanently close my account due to these unauthorized charges. I've had to call multiple times to have these charges refunded. Recently, I noticed another charge on June 12, [redacted], for $7.50, which I don't recognize either. I kindly request a refund for this charge and the closure of my account. I do not wish to keep a free membership. Please confirm via email once these actions have been completed at [redacted] Thank you.

I thought I ordered the Avalon High School CALIFORNIA yearbook for the class of [redacted] as a gift for my mother. Upon receiving the annual, I realized I mistakenly ordered the Avalon High School PENNSYLVANIA yearbook instead of California. I couldn't find my mother's senior picture in the book. I'm hoping to request an exception to return the Pennsylvania yearbook for a refund or, if the Avalon High (Catalina) CA [redacted] yearbook is available, consider exchanging it. I really appreciate your understanding, as this was intended as a special gift for my mother. Thank you.

I canceled my account a few months ago and was informed that I wouldn't receive a refund for any remaining time on my 12-month membership. I was under the impression that my full membership would cease in October with no further charges. However, I have recently been billed $18 in September despite this. I have noticed others experiencing challenges in leaving this organization. I plan to contact my bank to block any future charges on my Visa card from your company. Thank you. - Marcie B.

I did not order this book or subscribe to any membership without my authorization. I have not authorized any purchases or withdrawals from my account. I expect a full refund, including shipping costs, and will return the merchandise at your expense. My name is Linda Sue Wiant. I will be contacting my bank, The Pennsylvania State Police, and BBB at 9:00AM to report this unauthorized purchase and membership. I insist on an immediate refund, and I am not willing to wait for 10 days for processing. Kindly contact me at [redacted]. Thank you for your attention to this matter.

I signed up for a one-month account to reconnect with old friends and browse through photos. I managed to reach out to a few friends but many profiles lacked personal information. Unfortunately, I cannot continue this due to financial constraints, but I enjoyed my time during the trial period. I have been attempting to cancel my membership for three weeks without success. I have tried accessing the help section, but it hasn't resolved the issue. Thank you for your assistance. Regards, Patricia L. (Riffo) Randall.

I do not have any issues with the service provided by ClassMates.com. I am looking to cancel my membership due to not needing it anymore. I am currently facing financial difficulties and need to reduce my expenses as much as possible. Gilbert Jerome Hargrove; Class of [redacted] from Palestine High School in Palestine, Texas. My membership fees are deducted by Independent Financial at the Princeton, Texas Branch. The tracking number is [redacted]26. Kindly assist in canceling my membership and cease any fee withdrawals at your earliest convenience. I appreciate the services provided thus far. Thank you.

I am curious why the school I attended for a few years, specifically designed for individuals with disabilities, is not listed on your website. I was a student there from [redacted] to [redacted]. The school's name and address were Lincoln School, W 24 5th Ave, Spokane, Washington. This school preceded my attendance at Lincoln Heights Elementary, and I am keen to see it included on the website so I can reunite with former classmates.

I recently reviewed my credit card statement and noticed two separate charges of $18 from classlmates.com. I am concerned about being billed twice for a single transaction. I did not provide consent for two charges and am requesting a full refund of $36. Additionally, I would like to cancel my membership promptly as I am unable to afford this recurring expense during the holiday season. Your urgent attention to this matter and confirming the refund is appreciated. Sincerely, Megan H.

I recently cancelled my account. For the last renewal, I requested to be notified before any debit from my account. Currently, there is a pending debit on PayPal that I wish to cancel before it goes through. I find the emails and items I receive from Classmates irrelevant and repetitive. The information on my school and graduation year is not useful, and the website always shows the same content, making it frustrating to use.

I recently discovered that I was enrolled in Classmates and canceled my subscription. However, I have noticed unauthorized charges from my bank account by Classmates. I am frustrated by this and find it illegal. I demand a refund for these transactions dating back approximately a year and a half. If this matter is not resolved promptly, I will escalate my complaint. You can reach me at [redacted] Thank you.

I recently ordered a pack of 6 Classmate customized books to gift to a friend by Thursday, 19/12/[redacted]. I am concerned about the delivery time and would like to inquire about speeding up the process or potentially cancelling the order if it will not arrive on time. I tried contacting Classmate using a number I found online (20-[redacted]0), but was unsuccessful in reaching them. Could someone provide me with a valid customer care contact number for Classmate? Your help is greatly appreciated. Thank you, Elizabeth.

I have always preferred Classmate over other brands due to its superior paper quality. However, I recently purchased two [redacted]-page notebooks, and I am experiencing issues. The notes and writing on the front side are visible from the back, making it seem like the pages are transparent. This transparency is likely due to the decreased width and quality of the pages. Regardless of the type of pen used, the ink spreads on the pages, hindering the writing experience and affecting the overall presentation. It is frustrating as it is challenging to take proper notes and maintain a neat presentation.

I was charged $18 without my authorization. I did not sign up for this service, and I am concerned about how my account information was accessed. I did not choose to subscribe to this service, and I want a refund for the unauthorized charge. My name is Tammy Smallfoot, and my email address is [redacted] The charge was made by PCH Classmates, although I have not been a paying member for quite a while. Kindly refund my $18.