Citibank (UK) Customer Service Issues

Subject: Inquiry Regarding Communication from Mr. Michael Corbat Dear Concerned Party, Greetings. I am Ruben Alvarado, writing to discuss a correspondence I have received from Mr. Michael Corbat. I am seeking confirmation of its validity to ensure it is not a fraudulent scheme. Your assistance in verifying the legitimacy of this message would be greatly appreciated. Thank you. Dear Mr. Ruben Dario Alvarado Tejada, Citibank United Kingdom received your complaint about the activation fee. This fee is required for Escrow and fixed deposit accounts like yours, which have been inactive for some time. The activation fee is £8,[redacted] due to policies and the account balance. We have tried to transfer the funds to your Panama account, but the dormant status of your account prevented the transaction. Upon successful activation, the total balance will be £XXX,[redacted],[redacted].00, and we can proceed with the transfer. Please respond with the time you can complete the activation. Keep all communications for reference. Thank you for your cooperation. Sincerely, Mr. Michael Corbat CEO, Citigroup

I received an email from your bank regarding the money transfer from Citi Bank to my bank in India. The email states I have an Instant Payment of ₹2,[redacted],[redacted].00 INR from HANNA KEN with a transaction code of E85291. It provides the sender's bank account information as well as the receiver's bank account information. The email also mentions contacting Citi Bank customer service at [redacted] for further assistance and instructions. There are details about the transfer status, mentioning it is on hold due to pending tax payment. The email emphasizes making the tax payment promptly to facilitate the transfer. It also includes a warning about fraud prevention by the FBI. Please respond with the requested information to proceed with the transaction.

I am interested in opening a small business account with your bank for my company, Rainridge Ltd, which operates as a Funds Disbursement Service. We enter into contractual agreements with clients to receive funds from local and overseas banks to disburse to their designated beneficiaries, agents, business associates, dependents, humanitarian organizations, project funding, or other lawful activities. Rainridge Ltd charges a negotiated fee between 2% to 10% for its services. Our turnover was approximately £60,[redacted] last year, with fees totaling around £6,[redacted]. We are currently negotiating with multiple clients and anticipate this year's turnover to exceed £[redacted],[redacted]. Our company submits annual accounts to HMRC for taxation purposes regularly. Thank you for advising on the possibilities of opening an account.

Dear Sir/Madam, I am a former Tesco employee based overseas. While reviewing my Tesco shares on the Shareview From Equiniti website, I noticed that my bank account is listed as CITIBANK NA with the sort code 18-50-08. My name is Mr. Jimmy Sai Ming Ko, currently residing in Taiwan. I would like to know how I can access my CITIBANK account online. Do I need to visit CITIBANK in person to start the application process? Your guidance would be greatly valued. Thank you, Jimmy Ko

Hello, my name is Bencic Dean, an Italian citizen with an account (Account No. [redacted], Routing Number [redacted]54) opened years ago in the United States in dollars. As I am selling my house in Las Vegas, I will have approximately $[redacted],[redacted] coming in within 20 days, along with another $[redacted],[redacted] already in my account. I am interested in investing this money in London in certificates of deposit for fixed income. Due to my current circumstances of being unable to travel to the United States and my limited English proficiency, I am wondering if it is possible to carry out this transaction through your bank branch in London. I trust that you will be able to assist me with this request. Thank you for your help. Sincerely, Bencic Dean

I am Miriam Kanulor from Nigeria. Recently, I completed Form A with Access Bank in Nigeria to process a fee for my master's degree at the National College of Ireland in Dublin. Unfortunately, the payment was sent to a fraudulent HSBC bank account in the UK instead of the intended school account. On July 7th, EUR [redacted] was debited from my account. I contacted Access Bank on July 8th to request a recall of the funds and have yet to receive a response. I urgently need assistance to resolve this issue and ensure the payment is redirected to the correct school account before the deadline. Your help in liaising with Access Bank is greatly appreciated. Thank you, Miriam