Chrysler Group Customer Service Issues

I would like to file a complaint against United Motors Company regarding a transfer of SR [redacted],[redacted] to Chrysler's SRT8 account at Riyad Bank. It has been over 20 days since the transfer, and I have not received the car. I noticed discrepancies in the process and lack of responsiveness from the employee, Mohammed al-Amoudi. Despite assurances from the manager, there was no car available, and promises were not fulfilled. The communication with the company has been difficult, and the situation has not been resolved. I am considering seeking assistance from the Ministry of Commerce and taking legal action to address this issue at the branch in Jeddah.

After replacing the battery in my vehicle, I encountered an "anti-theft code" message on the radio display. Despite contacting the dealership from which I purchased the car and providing them with the radio's serial number and the vehicle's VIN, I was unable to obtain the necessary code. The dealership noted that the radio had been replaced before the sale, but they did not document the VIN of the original vehicle the radio belonged to. As a result, they suggested reaching out to you to see if a reverse search could be conducted or if the previous VIN of the vehicle could be provided.

I recently picked up my [redacted] Dodge Charger from ATLANTIC Chrysler in Islip, and unfortunately, the moon roof was crooked and letting in a lot of air. When I brought this up, they mentioned reprogramming it, but it clearly needs more than that as it no longer sits correctly. They suggested involving my insurance company, but I want it fixed before I retrieve my car as I suspect they tampered with it. The salesperson, Nick, was unprofessional, brushing off my concerns without clear responses. I paid over $[redacted] for repairs that should have been under $[redacted], with a whopping $[redacted] just to change the gas cap. I am highly dissatisfied and insist on having my car back with the moon roof properly functioning and aligned. Thank you in advance for any assistance you can provide.

I have a [redacted] leased Chrysler Pacifica with VIN ending in [redacted]. There is an intermittent issue with both of my key fobs not being recognized, leading to the car not starting. After multiple attempts, it escalates to panic mode with lights flashing and the horn sounding. The local dealership, Findlay in Ohio, currently has the vehicle for the second time without resolving the problem after the first week-long visit. This has caused a lot of inconvenience, with the car leaving us stranded three times in the last three weeks. The service manager mentioned they are waiting to hear from Chrysler Engineering for a possible solution. The situation continues to be frustrating and disappointing for us. Thank you.

Dr. Rosaly M. Diaz Torruellas expresses deep dissatisfaction with the service received from Chrysler regarding her Jeep Grand Cherokee at Prestige dealer in Las Vegas. The vehicle was in for repairs due to a recall causing alternator and battery damage from Oct. 25, [redacted], to January 17, [redacted]. Upon retrieval, the car had scratches on two rims, the passenger door, and interior issues, suggesting negligence by the service staff. Additionally, a red battery light appeared after leaving the dealer, causing further inconvenience. Despite attempts to contact the service manager, James Cruz, no satisfactory response or resolution has been provided. Dr. Diaz Torruellas emphasizes the impact of this poor service on her daily life and family commitments, indicating a lack of consideration for her situation. She expresses her disappointment and decision not to purchase from Chrysler again, calling for compensation. Contact information is provided for further communication.

Hello, my name is R. Sicko from Clifton Park, NY. I had a great experience with my [redacted] RAM [redacted], but upon leasing a [redacted] RAM [redacted] from Armory Garage in Albany, NY, I've been experiencing a consistent noise in the rear passenger side brakes. The sound is a rhythmic thumping that occurs when the brakes are applied at various speeds. Despite multiple attempts at repair, including installing new rotors, calipers, and hardware, the issue persists. Armory Garage has been diligent in their efforts, even consulting with Corporate Engineers, yet the problem remains unidentified. I am concerned about having a vehicle with a manufacturing defect and would appreciate discussing potential solutions. Please contact me at [redacted]. Thank you. Regards, R. Sicko

I've tried reaching out to customer service multiple times, but I'm frustrated with the lack of assistance I'm receiving. I've been searching for alternative contact numbers but haven't had any success. Every time I call, I end up speaking to unhelpful individuals who seem unwilling to resolve my issue. I'm considering filing complaints and leaving negative reviews online to address my concerns. I urgently need to speak with a representative to address this ongoing problem with the Dodge Dart and its staff.

On the recent Daylight Saving Time change, my peers and I all experienced an issue with our vehicles equipped with uconnect. Our 300s and Chargers had their clocks set back one hour instead of moving forward one hour. As a new owner of a [redacted] Chrysler [redacted] (JH280320), I had not noticed this issue last year. I kindly request an adjustment to the daylight saving logic in the head unit to prevent this inconvenience in the future. Thank you, Brian Hacker.

When my family was in the market for a new vehicle to replace our Chevy Suburban, we visited Johnson Chrysler Dodge Jeep dealership in Meridian, MS. Initially considering a Toyota 4Runner or a Jeep Patriot, we encountered a discouraging experience. Despite their offer to value our Suburban, they refused to return our keys unless we bought the Jeep Patriot, leading to a tense situation that required the threat of involving authorities. Subsequently, we purchased a [redacted] Jeep Patriot from West Point MS Jeep dealer at a more favorable price while receiving better trade-in value for the Suburban. Following our purchase, we encountered issues with the Jeep and sought assistance from different dealerships. Despite facing reluctance from Johnson Jeep due to not buying the vehicle from them, Griffis Dodge Jeep in Philadelphia, MS, provided a more amenable service experience. Notably, a significant problem with the horn required ordering a new part directly from the manufacturer, which took time. Further troubles arose when the Jeep experienced starting issues on multiple occasions, leading us to discover a loose connection between the battery and the fuse box. Griffis Jeep in Philadelphia, MS, successfully rectified the persistent problems, ultimately resolving all the Jeep-related issues. Regrettably, I must lodge a formal complaint against Johnson Jeep of Meridian, MS, for their lackluster approach to customer service. In the future, I will avoid seeking any services or products from them.

I scheduled an appointment with Jake Sweeney Dodge Chrysler Jeep for March 20th at 8 a.m. It's now March 25th at 10 a.m., and my vehicle, covered under warranty, hasn't been serviced yet. Despite being a disabled veteran with appointments, they claim no loaner vehicles are available and suggested I rent one. When inquiring, I was told by the service department to retrieve my vehicle if I was unhappy with the service. This lack of assistance, delays, and disrespectful treatment from Chrysler disappoints me greatly. I feel overlooked as they prioritize paying customers over warranty repairs. I trust that not all Fiat Chrysler Dodge Jeep Corporation employees operate this way. I seek a prompt resolution to this matter.

I bought a [redacted] RAM [redacted] from Umansky Chrysler of Charlottesville and drove it with temporary plates for 2 months. Unfortunately, the truck was totaled in December [redacted]. My insurance company tried to pay off the remaining balance, but the dealership didn't complete the paperwork. Now, I'm in collections because of their error. I've tried to talk to management, but haven't made any progress. I need assistance to sort this out and fix the situation. The dealership claims I didn't provide proof of insurance, although I did so when I acquired the truck, otherwise, they wouldn't have allowed me to drive away with it.

In [redacted], we purchased a new [redacted] Chrysler Town and Country Van that came with a lifetime drivetrain warranty. Over the years, we faithfully took the van to Chrysler dealerships for all repairs and recalls, following the maintenance schedule meticulously. In [redacted], we received a mail reminder for a drivetrain inspection, which the van passed. However, on April 4, [redacted], we brought the van in due to a check engine light and were shocked to be told that we needed a new engine. We believed this would be covered by our warranty, only to learn that it had expired in November [redacted] because we missed an inspection. Despite never receiving a reminder for this inspection and having the van serviced multiple times without mention of it, Chrysler insisted we pay for the repairs first before they would reinstate the warranty. After much frustration and numerous calls, Chrysler informed us that they do not send reminders for inspections. We were dismayed by their lack of flexibility in this situation, given our history of faithfully maintaining the vehicle. We feel let down by Chrysler's handling of our case and urge them to reinstate our warranty and repair the van as promised.

I bought a [redacted] Dodge Avenger from Milton Dodge and have always had service done there. Sandy Sansing took over Milton Dodge, replaced the service staff I trusted with new people, and since then, I've experienced nothing but deception and untruths. A straightforward radiator flush ended up costing me over $[redacted] due to a missing or loose screw. The radiator was replaced under the pretense of a crack, which an independent auto repair shop later disproved. Additionally, after air conditioning work, my system isn't cooling. I'm requesting a thorough examination and complete repair of my car without any added expenses. Despite repeatedly pointing out interior defects since my car was six months old, they have been disregarded.

I need help with fixing a recall on my [redacted] Jeep Wrangler regarding the airbag issue. Unfortunately, the nearby dealerships don't have the necessary parts, and they mentioned that Chrysler has not dispatched them yet. They said it could take several weeks before scheduling the repair. It's concerning due to the potential danger of driving the car with this defect. I'll have to park it until the parts are available. I am worried about my daughter's safety if the airbags were to deploy. I am curious if Chrysler will compensate us for the time we can't use the Jeep. I have two questions: When will the parts be sent to dealerships? I reside in Rye, NY. Secondly, I would like to inquire about receiving a credit for the month's payment while the Jeep is inoperable. Thank you for your assistance. - M. Fisher

I used to work as a Level 3 technician at Clay Cooley CDJR in Irving. It has been over 14 months since I left, yet I am still receiving emails about course enrollments and master tech programs from them. Around 10 months ago, I contacted the previous service manager, Paul Sears, to request the removal of my information from their system due to liability concerns. Although he agreed to do so, it has not been done yet. During my time there, I observed practices that made me uncomfortable, and I worry that my certification may still be in use without my knowledge. I want to ensure that my name is not associated with any work I did not personally perform. I would appreciate advice on how to proceed in this situation. If the dealership has benefited from my certification, I believe I should be compensated accordingly. Maintenance of certification standards is crucial, and I do not want my credentials misused to give a false impression of compliance.

In November [redacted], my son's [redacted] Dodge [redacted] Laramie Megacab caught on fire. The dealership where we purchased it informed us there was no warranty and not to bring it there. After spending $11,[redacted] at a diesel company for repairs, I discovered there was a recall for the water pump that could lead to an engine fire. Unfortunately, my claim was denied as the truck wasn't serviced at a Dodge dealership, even though the repair shop is willing to provide testimony. The ongoing issue is each time the truck goes to a dealership, they can identify pending recalls. It seems they were aware of the water pump recall when we were turned away due to unavailable parts. Another recall for the drag link was revealed after my son lost steering and ran off the road. Repairs were done at BigO Tire, and later while driving in Texas, the truck experienced transmission issues due to a bent frame from the previous incident. The insurance company replaced the frame, decreasing the truck's value significantly. Flower Motor declined a trade-in, stating the truck was now worthless. My attorney mentioned pursuing the responsible party for the devaluation. Interestingly, we received a drag link recall notice after already getting it fixed.

In November ****, my son's Dodge Laramie Megacab truck caught fire. We were denied warranty coverage at the dealership. After fixing it at a diesel company for $**,***, we discovered a recall for the water pump, potentially causing an engine fire. The recall claim was rejected for not servicing it at a Dodge dealership. Witnesses can confirm the repairs made. Despite the dealership's knowledge of outstanding recalls, they refused service due to parts availability. Another recall was found for the drag link after my son lost steering, leading to an off-road incident. During repairs at BigO Tire, the frame damage from the accident affected the drive line, causing further issues. The insurance company only replaced the frame, diminishing the truck's value significantly. Flower Motor declined a trade-in. Our attorney suggested holding responsible whoever contributed to the diminished value. Subsequently, receiving a recall notice for the drag link highlighted ongoing issues. I believe Chrysler should replace the salvaged truck to rectify the situation.

Dear Sirs, I bought a brand new [redacted] leftover Dodge Caliber in [redacted] with a lifetime powertrain warranty and a lifetime wraparound warranty. Over the years, the car has been to Dodge dealerships 8 or 9 times for warranty work. On July 5, [redacted], the CVT transmission failed. Recently, I found out the lifetime powertrain coverage was dropped without proper explanation. I believe any warranty should cover repairs when needed. Despite the car being 12 years old with [redacted],[redacted] miles, it's well-maintained and in great condition compared to others. If no action is taken, I will not consider purchasing another FCA vehicle and will inform others of my experience. Regards, Marko R.

I am experiencing a random starting issue with my [redacted] Jeep Compass, which has 50,[redacted] miles. The problem occurs when I try to start the car, yet nothing happens after turning the key. Although I see dashboard lights, the starter does not engage. To resolve this, I must either turn off the key, remove it, or leave it in the "on" position while shifting the gear lever from reverse to park. Typically, one of these methods works after one to three attempts. I fear being stranded one day due to this recurring problem. I contacted Yakima Dodge, but they could not assist unless the car is towed in during the issue, which is not helpful if I'm stranded elsewhere. Seeking your guidance on this matter. Thank you, Rick Q.

I am facing corrosion issues on the bolts, hinges, and door barrels of my [redacted] Dodge Durango. The problem began over a year ago while the vehicle was still under warranty. Despite filing a claim (case #[redacted]3) which was denied, I'm experiencing a cracking sound when opening and closing the doors. The service manager, John Wilson of Vatland in Vero Beach, Florida, refused my personal photographs and denied me a copy of the claim denial. I am disappointed in the explanation given that the corrosion is due to the environment, as I have not encountered this issue with previous vehicles from other brands. I firmly believe this is a manufacturing defect and am seeking repair under the 5-year corrosion warranty.