Chipotle Mexican Grill, Inc. Customer Service Issues

I visited your University location in Coral Springs, Fl and purchased a side of guacamole. However, upon reaching home, I discovered that I did not receive the guacamole in my order. After a tiring 12-hour work day, I trusted that my takeaway was complete without checking it at the restaurant. Unfortunately, the missing guacamole left me quite disappointed as I was eagerly anticipating a relaxing evening with Netflix and my guac.

Last week, I spoke with corporate regarding an incident at a restaurant in Phoenix, Arizona where I slipped and fell. Initially unsure how to proceed, I ultimately decided to file a report. I preferred not to escalate the situation, simply reporting it was sufficient. However, since the incident, I have been experiencing some tension and stiffness in my back. I was recommended to reach out to Chipotle to discuss next steps, as this seems to be the most suitable course of action for me presently. Thank you.

My Chipotle account got hacked, and someone placed five unauthorized orders from different states. I spoke with a representative who mentioned my [redacted] account, but it was actually my [redacted] account that was compromised. I managed to remove my payment cards from the Yahoo email account but couldn't do the same for the CEL account. Kindly close both of my accounts and ensure the saved credit card information is deleted. Thank you for your assistance.

I visited Chipotle recently and was promised a free chips and queso for completing a feedback survey. However, after filling out the survey twice, I did not receive the promised reward. I am disappointed as I took the time to provide feedback and did not get the reward I was expecting.

After ordering a family meal from the Chipotle app for pickup at the Sparks, NV location, I encountered errors in my order upon getting home. Despite selecting specific options for each item, they were not properly executed. The local store was unwilling to replace the incorrect items, claiming it was not their usual policy. Disappointed with the poor customer service and subpar food quality, I am requesting a full refund totaling $29.12.

I was erroneously double-charged for an order on my credit card at the Monroeville, PA store. I have been in contact with a manager named Dante regarding this issue, and he mentioned that he would also reach out to you. The original online transaction triggered a security alert with my credit card company, prompting us to notify the store to reprocess the payment. Unfortunately, they ended up duplicating the order instead of correctly reprocessing it. On September 30, I noticed charges of $[redacted].12 and $[redacted].37 on my credit card statement for 25 items at $12.50 each for BYO Triple. I am owed a credit of $[redacted].12 from Chipotle. Please contact me at your earliest convenience to address this matter.

Hello, I recently made a purchase at the Boynton Beach, Florida location. Despite the wait time being longer than expected, I understand it was busy. Unfortunately, my order was not prepared correctly. The bowls were only half full, extra toppings were added without my request, and some were missing. As a loyal customer, I kindly request a refund or appropriate compensation. Thank you for addressing this matter.

I recently received a credit from Chipotle for a previous order mistake where my chicken was missing from my burrito. Although I appreciated the credit offer, when I tried to redeem it a few weeks later, I was informed it had expired after 2 weeks. I was not given this information earlier. The store was also out of several ingredients, and their attitude was less than accommodating by the end of the day. The manager, Kelsey, mentioned nothing could be done about my expired credit. This experience was disappointing, and I will not return to this location. I hope to receive a refund and for the manager to be reprimanded. As someone with a background in customer service, I found this interaction to be unprofessional and unacceptable.

I keep trying to contact customer service during business hours, but every time I call, I'm directed to leave a message because the office is closed. This has occurred three times now, and I even tried calling the store as suggested, but to no avail. Despite being told the issue was resolved, I ended up with a double charge on my credit card. I left a message for them to call me back, but I haven't received a response yet. I really need to speak to someone regarding this matter.

I visited Chipotle at 96 Main St. in Gaithersburg, MD [redacted]. I spent $30 on food and inquired about a pineapple orange drink. The staff gave me 3 drinks, including 2 apple juices instead of the requested pineapple orange. Unaware of the mix-up, I drank from the bottle only to discover a banana flavor that I am allergic to. This caused me discomfort with itching and burning on my lips and throat. Despite returning to the store and speaking with the supposed manager, he was dismissive and suggested it was my fault for not checking the label. When I offered to report the incident to corporate, he provided a blank piece of paper instead of a proper form. Feeling mistreated and uncared for, I left without a resolution. This lack of concern for customer safety and well-being was disappointing and unacceptable.

I suspect that there has been unauthorized activity on my account through your app. I had saved my debit card details for online orders, and today my card was charged for 4 Chipotle orders totaling over $[redacted], which I did not authorize. I have already reported this fraudulent activity to my bank. When attempting to log in to my account to remove my card information, I found that I no longer have access. This is distressing as I have used this account for ordering for the past two years, and my rewards seem to have disappeared too. I have been trying to reach out to your customer service by phone, but the high call volume message keeps disconnecting me. I urgently need someone to get in touch with me regarding this issue. You can reach me at [redacted], and my Chipotle account is linked to [redacted] This fraudulent incident needs immediate attention.

I placed an order for delivery on the Chipotle website. I requested a carne asada bowl, a chicken bowl with double meat, fajita veggies, cheese, sour cream, pico de Gallo, and two Nantucket apple juices. Upon receiving the order, I noticed that fajita veggies, double meat, and pico de Gallo were missing, along with the drinks. After speaking with Manager L. at the Laguna Niguel store, I was advised to reach out to Chipotle corporate for a refund. I have contacted them via email and phone, providing my receipt and personal details. However, as of Friday, I have not received a response and have been unable to reach anyone for assistance since Tuesday.

I believe Chipotle should expand to Sumter, South Carolina. With an increasing population due to Shaw AFB and many military families seeking more dining options, the area is a prime location. Currently, only one Moe's serves a similar cuisine, and families often drive over 45 minutes to Columbia for alternatives. Despite concerns about the area's income levels, the military presence and overall growth should be considered. A recent closure of a 5-star establishment has left a vacant spot ideally located near Buffalo Wild Wings and Vitamin Shoppe, perfect for a new Chipotle. It would be a welcome escape from the monotony of Moe's for our community.

Earlier at around 3:30 today, I visited the Pittsburg, CA location to order a burrito. The staff member handling my order warmed up the tortilla, placed it on the counter, then turned away to talk to another employee while preparing the sour cream. During this time, she dropped a spatula; rather than picking it up, she kicked it under the counter. This unsanitary action was off-putting, and I am hesitant to return to this location in the future.

I visited Chipotle at 9:23 pm on a Saturday with more customers arriving behind me. Upon reaching the counter, I was informed they were out of refried beans, chicken, and beef. Despite the restaurant still being open for another half hour, they did not restock these items. Instead, they offered scraped leftovers from the pans. When we requested to speak with the manager for a discount due to the situation, Elizabeth Castro Valente declined and offered a drink, which we declined. She mentioned potentially compensating us next time, but we were left feeling dissatisfied with her level of customer service and refusal to go the extra mile.

I made an online order using a reward for a free entree. Unfortunately, the order was sent to the wrong restaurant instead of my preferred one. I tried to cancel the order by contacting the restaurant, but they directed me to reach out to Chipotle via their website and click on “Talk to Me.” However, there is no such option available, and Chipotle's support is closed on weekends. I am unsure how to proceed in getting my money and points back. The order consisted of cheese, chips, and guacamole, totaling $8.50.

I placed an order through the Chipotle App, as I have done before. I mistakenly sent the order to the wrong location. Despite explaining the situation to the staff at the wrong location, they were unable to help me as the order was placed at a different store. I was advised to contact Chipotle headquarters for assistance. I messaged them on the day of the incident but did not receive a response. I am reaching out again regarding this issue. The incorrect order was on September 20th, [redacted], at 2:00pm, amounting to $27.75. I am seeking a refund of $28.75 or a gift card, as my family frequents Chipotle regularly. Thank you.

I have been attempting to reach Chipotle in Silver Spring and their headquarters since Saturday night without success. The headquarters phone system had me wait through multiple options, only to ask me to use their "talk to us now" feature after a few minutes, which was quite disappointing. I am calling regarding an incident on 10/5/[redacted] where someone used my credit card for a $33.07 order to be delivered to a different address in Silver Spring. This has happened twice in a year, and I believe it was the same fraudulent addresses involved. I am requesting a refund and considering legal action. Please contact me immediately, or I will involve the police in Silver Spring. My name is Howard Marshall, residing in Winter Haven, Florida.

I have visited your Cherry Wood Shopping Center in New York several times. Each time, I encountered an exceptionally rude employee who consistently overcharged me. When I attempted to address the issue, I was met with snarky responses and unnecessary banter about irrelevant matters. The employee in question, Dan, requires training on customer service and proper pricing. Despite the convenience of this Chipotle location being across from my home, I have chosen to discontinue my patronage due to these encounters.

I bought two orders of the new steak bowls, but the steak tasted off. When I informed the manager the next day, she insinuated that I was lying since no one else had complained. I was embarrassed and had to ask her to stop. Eventually, she offered to replace one bowl, which I declined as I had purchased two and both were unsatisfactory. I am seeking a full refund for the two steak bowls as this compromise is not acceptable. I've never encountered such a problem at Chipotle before. For more information, please contact me at [redacted]. Thank you.