Chime Customer Service Issues

I had a refund transferred to my Chime account from another account that I had to close. Unfortunately, Chime stopped the deposit since it didn't match the original account used for the transaction. Even though I provided all the necessary information and the receipt from the company issuing the refund, I now have to wait for an "investigation" before I can get my money. It's frustrating that I have to jump through hoops to access my own funds from my personal account. It has been a 6-week struggle to get this refund, and now that it's here, I can't access it because of this issue. I advise against using this bank based on my experience. Either give me my money or return it to the company providing the refund.

I didn't receive my debit card from Chime. This is the second one; the first was lost when I moved to American Samoa. I confirmed my current address, but the card was sent with the incorrect State listed. It seems this might be why I haven't received it. I now need to reorder or replace my card. Despite emailing the team multiple times, they keep giving me the same response. I trust my information is on file and can be verified. I urgently need the card to set up direct deposit for my paycheck. Please assist me with this matter.

I specifically spoke with a representative yesterday to inform them that the issue had been fixed and there was no need to dispute the account. I am upset to find out today that my card has been deactivated, despite my request not to do so. I rely on my card for accessing my funds as I do not carry cash. It is crucial for me to have access to my money, especially over the weekend as I need to provide for my children. The representative I spoke to needs to be reevaluated, and I urgently require my card to be reactivated. I am frustrated by the automated system that does not address my concerns. It is essential for me to speak with a representative promptly to resolve this issue.

For the past two weeks, I have been attempting to contact this bank regarding missing money from my account due to incorrect withdrawal amounts displayed. Despite numerous attempts, I have not been able to reach anyone. There is a charge of $[redacted].85 from Amazon, which they claim is a preauthorization. They advised me to cancel and reorder, but the funds have not been returned to my account even after canceling the order immediately. I am frustrated with the lack of customer service and human interaction from this online bank. It is concerning that there is no clear process for disputing these discrepancies, unlike traditional banks that would have refunded the money during an investigation. If this issue persists, I am prepared to take legal action.

I am extremely frustrated with the service I have received. It has been more than 20 days, and my card has not arrived in the mail as promised. I was advised to pay bills using my routing and account number, but this method has not been successful. None of the account features are functioning properly, leading to all my income being deposited into this inaccessible account. The lack of human customer support is causing significant stress. The automated system is unhelpful in resolving these issues. The absence of live representatives in a financial institution is concerning. I urgently require assistance from a real person to address these problems promptly.

I have noticed that Google King is charging me $1.99 and $2.99 daily despite canceling my card and having a new one linked. The charges continue. I need assistance in stopping these unauthorized transactions and getting refunded for the money taken. I have received a text confirmation from Chime that the company responsible was blocked, but they still managed to charge me $7 the very next day while I was speaking to customer service. I have spoken to their dispute department and they requested my updated address, which I provided to a live customer service agent via email. My new address is [redacted] Chestnut St., Harrisburg, PA [redacted].

I'm having trouble signing into the app. I attempted to update my phone number since it has changed, but after the update, I received an error message stating there is a big technical issue being addressed. It seems that this is not the case as my account remains inaccessible. I apologize for the inconvenience, but I need to make a significant deposit for a house purchase. I would greatly appreciate any assistance in resolving this matter promptly. It is disappointing that there is no phone support available, as I believed this would have been helpful. Thank you for your attention to this issue. Best regards, J. Babcock

Yesterday morning, I deposited $[redacted] into my spending account at SHEETZ #[redacted] on Battleground Ave. in Greensboro, NC. Normally, the funds post within minutes but for some reason, they haven't shown up yet. I tried reaching out to Green Dot, but since I don't have a Green Dot card or membership, I couldn't get through. I just need to find out where my funds are and have them posted to my account so I can pay my bills on time.

I submitted two Dispute Forms on Friday, February 8th and Saturday, February 9th. I was informed by a representative, through online email, and by the Chime bot that I would receive a temporary credit of $[redacted] for a failed ATM transaction. Despite being repeatedly told it would be resolved within 24 hours, the credit has not been issued. As a long-time loyal Chime customer with direct deposits and referrals, I urgently require the temporary credit or a refund today, Tuesday, February 19th, [redacted]. If this is not resolved promptly, I will consider switching banks next month. The situation is critical as I require medication and food. The store mentioned the credit would be applied upon receiving the Dispute Form, which has not happened. I have saved documentation and recorded calls that promised the resolution within 24 hours. This delay is extremely unfair and distressing. Please, show consideration in resolving this issue promptly. Thank you. - S.D. (email provided on Chime account)

I rented a U-Haul on February 23rd and was charged $85.67 for a deposit. At the end of my rental, they charged me an additional $95.67. Even though they advised the hold on my account would be released within 3-5 business days, it hasn't been cleared yet. They claim that I need to be the one to release the hold. I'm frustrated as I need this money for bills, and the hold is causing me financial strain. I contacted them without resolution. Please release the hold today as I cannot pay my bills. I'm considering involving my attorney if this is not resolved promptly. My phone number is [redacted], and my card ends in [redacted]. I urge you to address this issue immediately as I am dissatisfied with the lack of assistance provided.

Today, Dollar General mistakenly charged my card four times for $2.08 each on 3/15/[redacted]. I had initially given my card to my mother, who attempted to make a purchase and retrieve cash. However, transactions were declined, despite there being $30.06 on the card at the time. Additionally, an $18 subscription debit further complicated the situation. Even though my mother could not get cashback due to this deduction, repeated charges from the store were made without providing the desired drink or the cashback. I visited the store later, but they stated they couldn't help and advised me to contact my bank. Hence, I am currently addressing this issue with my bank to resolve the multiple erroneous charges.

I deposited cash at Wal-Mart on a Sunday just after midnight using the cash register. It's been over 24 hours, but my card is still declining for transactions. I don't have a smartphone and was saving up for one, as Chime sent me a card through the mail. I activated the card online after receiving an email with a link, but since I don't have a smartphone yet, I couldn't download the app. I made two deposits early on that Sunday and have the receipts. Can someone assist me in accessing my funds? Thank you.

Subject: Urgent Request for Chime Debit Card Assistance I urgently need to receive my Chime Debit Card due to a personal emergency. The San Antonio Police Department is assisting me to get to Methodist Hospital because of my bipolar condition. Please send my Debit Card details to [redacted] as soon as possible. I no longer have access to a vehicle as it was taken by either the Denver Police Department or the CIA, leaving me with no transportation and in considerable pain as I have to walk everywhere. I encountered a troubling situation last night when I was denied XANAX at the Emergency Room. I am also facing family issues with my father, Mr. Jesse Y. Juarez, who is not being supportive. Any help is greatly appreciated. Thank you.

I am extremely disappointed with the level of customer service provided. There are certain issues that require human assistance rather than automated responses through chat or phone systems. I am trying to transfer money to a linked account without using my debit card, but the automated systems are not helpful at all. It is frustrating that there is no option to speak to a real person for urgent matters. This lack of customer service is unacceptable, and I am considering closing my account due to the inability to resolve problems promptly. The company's disregard for customer care is appalling, and I feel compelled to share my negative experience with others.

Good afternoon, I am Detective Petty from the Chattanooga Police Department Fraud Division. I am seeking assistance for a victim who reported that their personal information was used to open an account with Chime. I require all information related to the account opening. The victim has reached out to your company regarding the identity theft. The account number is [redacted]11 under the name of Annette Spendel. Please contact me via email if you need further information.

I recently had my paycheck deposited into my Chime Account through direct deposit. Unfortunately, I lost my card and had to cancel it. This situation has become more complicated as I need assistance accessing my funds. Without a card, I can't make ATM withdrawals or purchases. I'm unable to transfer money to those I owe, creating frustration. The process involves multiple email exchanges, lacking the immediacy needed. The inability to access my hard-earned money promptly is unsettling. Customer Service interactions lack the personal touch required in such situations. I believe Chime should prioritize customer needs better. I simply need to withdraw my funds quickly to manage my responsibilities. The delays put me at a disadvantage and seem unnecessary. Instead of resolving the issue, this has generated new challenges for me.

I am having trouble with the ATM machines. Initially, I could withdraw $[redacted], but suddenly it only allowed $[redacted]. Today, it wouldn't allow any withdrawal. The first ATM declined $[redacted] and then went out of service. I tried a second ATM, and again $[redacted] was declined. I confirmed my phone transactions were active. Frustrated, I attempted $60 which worked, but it is insufficient for my needs. I am annoyed and seek to understand the issue with these ATM problems.

About 7 months ago, I opened an account with Chime. The phone number linked to my account was [redacted], but unfortunately, my wallet and phone were stolen. Even though my Chime card was safe, I forgot my email and password details. I recall my PIN code, but my attempts with three different emails have been unsuccessful. I urgently need Chime to reset my account information or allow me to update it. For now, I am using my son's phone, which is [redacted]-[redacted]-[redacted], and his name is Ryan Keahi. Please contact me through this number for any necessary communication. I've been struggling all day to regain access to my account, and any assistance would be greatly appreciated.

I have been using Chime for 3 months now and have been receiving my direct deposits consistently on time. However, I have noticed that the deposits do not arrive two days before the bank releases them as advertised. Instead, they come just one day before and sometimes only a mere 2 hours before my other bank would deposit them. It is frustrating because I am now waiting for my next direct deposit, which should arrive in 2 days, and it has not shown up yet. I have tried all available resources to get help, but the chat option is not helpful, and the one phone number I have called was no assistance at all. When I contacted Chime at [redacted], they informed me that they do not even see a pending deposit. I have confirmed with my payroll department that the deposit was sent on time, but Chime has not processed it. I need assistance to resolve this but cannot seem to reach a live representative.

I have been using Chime for three months now and have consistently received direct deposits on time. Contrary to their advertised two-day early deposit feature, I only receive mine one day early. This has caused me frustration as I did not receive my expected deposit two days before the due date. Despite contacting their chat option, which was unhelpful, and calling the customer service number, [redacted], I have not been able to resolve the issue. Chime claims they do not even see a pending deposit, although my payroll department confirmed they sent it on time. I am now seeking assistance on how to speak with a live representative to resolve this issue promptly as I plan to close my account once this deposit is received.