Checkers Customer Service Issues

My experience at Checkers was terrible. Normally, it's one of my favorite places to eat, but this time was frustrating. It took a while to place my order as I had to repeat it four times over the speaker. When I got to the window, the employee kept getting my order wrong and I had to correct her six times. I asked for a receipt from three different people while waiting for my food for 22 minutes. One worker even questioned why I was waiting. I explained, but still didn't get my receipt. Instead, I received a kitchen paper with my order stuck to the bag. Eating at a fast-food restaurant like Checkers shouldn't be this stressful. I'm not sure how I want this resolved, but something needs to be done.

I visited the Checkers on South Monroe in Tallahassee at 12:40am on 6/7/18. The sign indicated it closed at 1am. Upon arrival, I used the drive-thru with no response. I then waited at the window, and after 5 minutes, the manager appeared and asked if he could assist me. When I inquired if they were closed, he confirmed they had shut down for the past 30 minutes due to a computer issue. I find this situation unprofessional as there should have been a notice posted about the closure rather than informing me after waiting. I plan to address this issue further because the manager did not even offer an apology, despite me making the effort to visit the Checkers only to find it closed.

I used to work at Rally's years ago. The store I was at had difficulties in retaining workers. I had been employed there for about a year. I mainly worked night shifts. One day, I closed the night before and opened the next morning. I was supposed to finish at 4, but no other workers showed up. 5 o'clock passed, then it was 6 in the evening, and still no workers arrived. Management kept telling me to wait, not letting me clock out to go home. When I asked repeatedly about leaving, she got upset and told me to go, so I did. Now, I found out she put in the computer that I abandoned my job. I never missed a day of work and was considered one of the best workers there. It's unfair to be marked that way. I believe I can continue to be a valuable asset to the store. I've had two interviews with store management. Please call me back at [redacted]. Thank you, Ms. N.

There is an ongoing issue at the Checkers restaurant located at [redacted] South Orange Blossom Trail in Orlando, FL where getting the correct order has become quite challenging. This has happened to me at least three times in the last two months and it's extremely frustrating. On Wednesday, August 29th around 12 p.m., I went there to buy two Checker burgers with cheese for $2 as advertised on TV and the marquee. However, upon checking my order, I received a Checker burger and fries instead. I went back to get it fixed and encountered various issues and excuses from the supervisor. Around a month ago, I also received the wrong order at the same location. Double-checking orders before handing them to customers might prevent such frequent errors. My husband and I enjoy the Checker burgers, and receiving some free sandwiches as compensation would be appreciated. The supervisor, although polite, lacked the necessary knowledge about the products and policies. Additional training on integrity, company procedures, and customer service would be beneficial. Thank you for your assistance.

My mom and I visited Checkers #[redacted] on Mariner Blvd in Spring Hill, Florida. We ordered 2 Daddy Bacon Burgers, 2 Daddy Bacon Chicken sandwiches, and 2 Chicken Bite Boxes. Despite asking for 4 Bacon Chicken Burgers with cheese and 4 large fries, we received only the bacon ones, 2 chicken sandwiches, 2 beef burgers, 2 bite boxes without ranch, and 2 large fries. The employee, Kyle, only rang up 2 of the bacon chicken burgers, resulting in missing items. When we called the restaurant and spoke with the manager, John, he mentioned extra charges for the missing items. Upon returning for the rest of our order, we were informed of the additional charges. We spent over $30 on the order, and I believe we should have received the missing items at no extra cost due to the mistake made by the staff.

Hello, I am Jynara Hurt-Watkins. I used to work at Checkers on Island Ave in Southwest Philadelphia. On July 2nd, they deducted $[redacted] from my paycheck without any explanation, claiming it was owed without proof. They also withheld my final paycheck of 48 hours. The checks they provided bounced, preventing me from cashing them at Ace Check Cashed due to their establishment's bounced check. I had to pay half the amount owed to cash my check. I am still waiting to be compensated, but my employers are not responding. This situation has occurred before, and I feel unfairly treated. I am considering seeking legal assistance as I believe I have been treated unjustly by people who seem indifferent and only take from employees without justification.

I asked them to ensure my food was fresh, but unfortunately, it seemed like they did not follow my request. They included some fries in the box that appeared to have been cooked earlier, giving off a greasy texture indicating they might have re-dropped them. I have experience working in fast food, so I can easily recognize when food has been re-cooked. I'm hesitant to eat the burger as I suspect it may have been left out for a while and reheated. The concern is if they over saturate it to make it seem moist, I wouldn't be able to tell. It's unacceptable for employees to cut corners in this way. I used to work at Captain D's, and I would never serve a customer food like this. It's vital for establishments to treat customers as they would their own family. Please address this issue so that others do not have the same experience. It's disappointing to feel like they prioritized efficiency over customer satisfaction.

I visited Rally's last night after a Halloween party and was dismayed by the incredibly poor customer service. The staff were rude and disrespectful, yelling at me over a wrong order. They were also shouting vulgar language out the window, with my four daughters in the car. I had twins aged 8, a 3-year-old, and a 1-year-old, and I'm also expecting another child. Despite wanting Rally fries, they were served cold. When my one-year-old requested ice cream, the employee initially offered a whole cone for free but then insisted on payment for an extra burger not on my order. When I asked for a receipt, I was told the machine was broken. I politely requested ice cream for all my daughters but was met with unprofessionalism. My friend was also appalled by the disrespectful behavior. I spent $21 and left dissatisfied, with my children upset and not eating their food. The 22nd and Broadway location had a rude and untrained crew at 8:39 pm, lacking proper management. Despite a messy working environment, they refused a refund, instructing me to contact corporate. The crew seemed young without proper training, all claiming to be managers without nametags. They only operated through one window, neglecting walk-up orders.

I visited store #[redacted] on Elvis Presley and Winchester in Memphis, TN. Upon pulling up to the window after placing my order, the manager mentioned to another staff member, "He's another one." When I inquired, I received no response. I observed both the manager and fry cook laughing and looking at my car, which has a broken window that doesn't go down. I assumed their comment was about my car trouble. Unfortunately, I discovered my burger was undercooked only after consuming half of it. The manager and employee conduct left me feeling disgusted. Following this experience, I have kept evidence for legal purposes and returned to the store to address the issue, feeling discriminated against due to my circumstances. I have photos of the raw burger patty as well. Despite my efforts, the manager refused to engage in a conversation.

My daughter works at a different fast food restaurant near the Checkers on Ulmerton Road and 49th Street in Clearwater, Florida. She usually closes her restaurant and wants to grab dinner on her way home. We often stop two or three times a week at this particular Checkers. Occasionally, we've encountered delays waiting for items like apple pies, but what bothers me is we've had trouble redeeming coupons sent through text messages. Last night, we tried to use a coupon for a single BBQ Roadhouse combo for $4.99 but had to wait over 10 minutes in the drive-thru as the attendant couldn't apply the discount. As a result, our food got cold and had to be reheated. We ended up paying full price without knowing if we would like the food. My daughter mentioned at her restaurant they provide the item for free if a coupon doesn't work. While I wasn't a fan of Checkers in Georgia, I have grown to appreciate it here in Florida. I frequent the location when picking up my daughter from work. I hope Checkers can address the coupon system issue and provide better training for employees to handle such situations more effectively. Thank you for letting me share my frustrations.

Date of Incident: December 9, [redacted] I visited the Rally's at [redacted] Chef Menteur Hwy in New Orleans and used the walk-up window. I had a coupon for a limited time offer of 2 for $2 for a spicy chicken or rallyburger with cheese, but the attendant said the offer had expired. He suggested I get three cheeseburgers for $4 instead. I also wanted to order a Big Buford, but he quoted me $8.99. Due to the cold weather, I decided to complete the order at the drive-up. When I got there, I realized I could have used a coupon for a Big Buford meal for two at the same price. The attendant stated he couldn't change the order, and a woman named Sabrina informed me I should have mentioned the coupon earlier. She was unprofessional, claiming I had taken too much of her time despite the brief interaction. I requested a refund and waited for a manager named Tasha, who promptly processed it. However, Sabrina's rude behavior and lack of concern for customer satisfaction made me reconsider returning to this Rally's location. I spoke to Melissa Ferrier on December 20, [redacted], regarding the issue and provided my contact information for her to send coupons. It's now January 11, [redacted], and I'm still awaiting the promised coupons. This experience does not reflect good customer service.

I recently ordered a chicken sandwich, a Checker Burger with bacon and cheese, fries, loaded funnel cake fries, and Mozzarella Sticks from your establishment. Unfortunately, when I arrived at the drive-thru, I was informed that they were out of mayo and had to wait in the parking lot for my order to be ready. After waiting for 10 minutes, I had to inquire about my order, only to receive the wrong items initially. By the time I received the correct order, the food was cold. When requesting a refund, the manager seemed disinterested and mentioned it would take 24-48 hours to process. The overall service was disappointing with long wait times and disorganized procedures at the drive-thru. I urge corporate to address the issues at the Mariner Blvd location in Spring Hill, Florida.

The incident at the Southaven, MS location on Stateline Rd involved a manager named Quamisha, who was rude and misunderstood our coupon for free Big Buford burgers. Despite being eligible for the offer, she attempted to charge us and was very unprofessional throughout the interaction. She refused to rectify the situation and caused distress to me and my child. I am seeking resolution by requesting the free burgers we were entitled to, compensation for the inconvenience, and a formal apology from Quamisha. I urge you to address her behavior to prevent further customer dissatisfaction. Please provide the coupons via email and reach out to me for the apology at [redacted]. I appreciate your attention to this matter. Thank you. - Mrs. White

I recently visited Checkers on Ringgold Road in East Ridge, TN. I specifically asked at the window for my food to be made to order due to past experiences with cold food at this location. The lady on the speaker did not confirm my request, and when I arrived at the window, my food was already prepared, indicating it was not made fresh. The worker seemed confused and unresponsive when I expressed my concern. The meat was cold, and the bun was soggy when I tried my order. I asked for a manager who assured me he would ensure my food was made fresh, but unfortunately, the final result was even worse than my initial experience. This level of service and quality is unacceptable. I am disappointed to have spent my money on cold food and encountered poor customer service. It may be beneficial for the staff to receive training similar to Chick-fil-A in order to improve the overall experience for customers.

I recently purchased lunch for my children, and I was surprised by the quality. I ordered 3 chicken boxes with 6 mozzarella sticks and ranch for a total of $12.96. The problem was one box had fries and 6-8 popcorn chicken pieces, another had 10-12 popcorn chicken pieces but very few fries, and the last box was almost empty. This experience at Checkers was disappointing, as it's not the first time I've had issues with their service. I live 15 minutes away, so going back wasn't ideal as my kids were hungry. I remember a previous incident where my burger seemed to have been prepared hours before I received it. These instances should be documented for future reference.

I had an unpleasant experience during an Instacart pickup. Upon checking the items in the bag, the employee at the window reacted very aggressively, accusing me of going through people's belongings. I requested a receipt with the corporate number and her name, but she refused and was uncooperative. Even after searching the bag as she suggested, she still did not provide the information I asked for. The situation escalated when I persisted, and she yelled at me, slamming the window each time I tried to communicate. The other employees present also did not assist me. I believe this employee, likely the manager, behaved inappropriately without facing any consequences. I documented the incident by taking a photo of the staff. I will be reporting this behavior to Instacart to ensure they are aware of the poor service I encountered. It was a distressing experience, and I feel apprehensive about going back to that store due to the employee's aggressive attitude towards me. I hope for some resolution and that this employee receives the necessary training on customer service.

I work at Checkers, and one of my coworkers recently got promoted to Shift Manager. I had to leave past closing time at 7:45 when I was supposed to be off at 5:45. I believe he was upset with me for that and told me not to come in the next day. I always work hard, never call in sick, and go above and beyond my duties. When I came to work tonight, he said it was slow, even though it's a busy money night. I usually work weekend nights because I'm reliable and always available. I feel like dedicated workers like me get overlooked while others get promoted. This coworker who is now a manager once said he wanted to be a manager just because he doesn't like taking orders, and now he's abusing his authority. - MGR B.G.

I recently worked at Checkers but did not receive my schedule for the following week after reporting for work. Despite contacting my manager, I was not on the schedule and did not receive a proper explanation. On my last day of work on 06/08/[redacted], I was informed of my termination on 06/12/[redacted] without a valid reason, even though I was considered a dedicated worker. There were issues with my 401k deduction, which I did not authorize, and now they want to charge me fees on that amount. I have raised these concerns to the area and district managers, insisting that this is not how it should be handled. Furthermore, discrepancies in my pay stubs and year-to-date earnings have prompted me to seek legal advice for a possible audit. The work environment is concerning with several managers having criminal records, questionable hiring practices, and favoritism towards the manager's friends for promotions. The store in Vero Beach is witnessing a troubling shift in staffing decisions which has impacted my employment negatively. I am exploring all options to address the unfair treatment and financial discrepancies experienced during my time at Checkers, including requesting an audit and health inspection due to multiple violations.

During my first visit to Checkers at [redacted] Calloway Drive in Bakersfield, CA, my friend and I ordered 2 Big Buford combos. The associate mentioned that the burger comes with ketchup, mayo, lettuce, onions, and pickles. Unfortunately, Burger 2 contained pickles, which my friend is allergic to, so we returned it. The remake of Burger 2 had tomatoes, lettuce, light mayo, ketchup, and mustard, which was unexpected as Burger 1 did not have mustard. Due to the mistake, we requested a refund per store policy, but were denied. Despite our calm demeanor, the cashier and cook became rude, leading to an unpleasant experience. We were only interested in obtaining our receipt. This incident occurred at 6:00 pm on June 24, [redacted], during a drive-thru interaction. Overall, this situation was disappointing, and the service provided by the host McKenzie has left us hesitant about returning to this location.

This was my first visit to Checkers at [redacted] Calloway Drive in Bakersfield, CA. My friend and I ordered 2 Big Buford combos. When we inquired about the burger contents, the team member informed us it included ketchup, mayo, lettuce, onions, and pickles. Unfortunately, Burger 1 was plain with mayo and ketchup, and Burger 2 contained lettuce and light mayo with ketchup along with pickles which my friend cannot consume due to allergies. After informing them, they remade Burger 2, but this time it had tomatoes, lettuce, light mayo, ketchup, and mustard which was unexpected as Burger 1 did not contain mustard. As my friend cannot have mustard, we requested a refund since the store policy prohibited it. The cashier and a cook became hostile and argumentative when we asked for the receipt back. Despite our calm explanation, they behaved rudely. This incident occurred on June 24, [redacted], at 6:00 pm at the drive-thru, and the host was McKenzie.