Cedar Point Amusement Park Customer Service Issues

On October 2, I recently visited the park after 25 years and was left disappointed. I had planned a special weekend with my wife, but unfortunately, the experience was a waste of money. Despite the rain, I was surprised that 75% of the rides were not operational for the 7 hours it was dry. I have always spoken highly of this park, but after this visit, I am unsure if I will return. The flight fees, park fees, and parking fees were not worth it for only being able to enjoy 2 rides in 12 hours. Additionally, I received poor customer service from some employees when I asked simple questions about the rides reopening. This was meant to be a romantic trip to my favorite childhood park where I met my wife, but it did not live up to my expectations.

Our first visit with our recently purchased Gold pass on Saturday, October 9th was unfortunately marred by the Valraven roller coaster getting stuck before the big drop with my 10-year-old granddaughter, Mikayla, and her friend and fellow roller coaster enthusiast, Maria, on it. We arrived at 10 a.m., and Mikayla was on the ride by about 10:20 when the "closed for maintenance" sign went up. Luckily, a kind woman kept them company and distracted them with talk about their pets and hobbies. Mikayla, who had never been on a coaster at CP, is now hesitant to ride again, while Maria was disappointed as riding coasters was part of their plan. Despite the coaster incident, the girls enjoyed other rides, shows, and Halloweekend activities. Mikayla's grandpa believes they should be compensated, suggesting gift cards for their next visit. We're just grateful the girls were not harmed and hope Mikayla overcomes her fear by next year.

Hello, I am a loyal Cedar Point visitor from Indiana, and I have been visiting the park since [redacted]. I have always enjoyed the park's rides, employees, and overall atmosphere, typically recommending it to others. However, my recent visit with three first-time attendees was disappointing. We faced long lines at food and drink stands, with many vendors closed and slow service. Additionally, our experience with purchasing Fast Passes was frustrating, as we were not informed of the different levels available, resulting in unexpected additional costs. The need to pay extra for Fast Pass access to haunted houses was another unwelcome surprise. Overall, the high costs and issues we encountered have left me questioning whether Cedar Point prioritizes profits over visitor experience. Having had positive experiences on previous weekday visits, this recent trip has made me uncertain about future visits despite considering purchasing Season Passes in the past.

On July 6, [redacted], half of the roller coasters were closed at Cedar Point. Several rides didn't start operating until 8 pm, causing frustration. At the Gatekeeper roller coaster, staff couldn't update customers about the issues, which was bothersome. The Cedar Point app wasn't providing timely updates either. While I anticipate some rides being closed, the number of closures that day was unacceptable. This experience prompted me to write this email, which I rarely do. It would be appreciated if I could receive a refund or fast pass tickets for a future visit to enjoy the roller coasters. Thank you.

I visited the park on August 6th with a group of 16. We bought tickets, food passes, rented a cabana, and paid for parking. Unfortunately, the park closed at 5pm for unknown reasons. Even though the park offered to let us use our entrance tickets again, they refused to refund us for the premium all-day dining passes we couldn't utilize for 5 hours, which meant missing out on three meals. We were also denied a refund for the cabana rental that was supposed to be available until 8 pm. Despite clear weather in the forecast after 11am and the park operating normally in the rain earlier, we received no compensation for the shortened day. We feel disappointed as this was a special family vacation weekend that ended abruptly without valid cause. We are hopeful for some form of refund to make up for this unexpected inconvenience.

I contacted the park three days ahead to inquire about wheelchair and scooter availability. Initially assured of plenty of options, I faced a different scenario upon arrival. Struggling with prosthetic and foot issues, I was left in pain. Despite requesting to be contacted if a wheelchair became available, I was met with unhelpful responses at guest services. Walking to the Raptor ride in agony, I persevered due to my boyfriend's excitement. Midline, overwhelmed by pain, I rode the Raptor. Only then, at the exit, was I offered the handicap elevator access. Feeling disregarded and frustrated, my health deteriorated post-ride. Eventually diagnosed with an infection, the lack of information on handicap access to rides left me disheartened. Seeking redress, I am unable to find a suitable contact person. The experience left me feeling mistreated and undervalued, turning an expensive trip into a regretful memory.

The use of the "accessibility" program has become excessive. It used to be for individuals with physical limitations, such as a scooter or walking boot, on occasion. Now, there is a continuous stream of people without any visible disability using it to skip lines. During a recent visit, my family and I waited for an hour for a new ride, while people without apparent disabilities were allowed to skip the line, causing further delays for everyone else. I spoke to one person who mentioned going to customer service and claiming they couldn't emotionally handle waiting in lines or being separated from their party, receiving a form that allowed them to skip the line. This individual told me they get one every time they visit. The misuse of this program, along with long wait times for everything including food, drinks, and rides, has made the experience frustrating enough for me to consider not renewing our passes next year.

My family purchased Cedar Point tickets for Monday the 12th. Last minute, my daughter wanted to invite a friend, so she accidentally bought a ticket for today the 9th instead. We need to get another ticket for the 12th because we can't make it today as we live in Kentucky, and it's a 4-hour drive. Is there a way we can change the reservation or cancel it if possible?