Cedar Point Amusement Park Customer Service Issues

Last week, a customer service agent informed me that I could purchase my tickets online and pick them up on the 7th without printing them out. However, upon attempting to do so along with a $25.00 parking space, I realized I needed to print the tickets. I'm seeking guidance on how to order 4 tickets (all at kids' price) and a parking pass to be picked up at the gate. I will be paying with my Visa card. I have already made a reservation for a motor scooter on that date.

While planning my husband's and my 10-year anniversary, I noticed advertised prices and made arrangements accordingly. However, upon trying to make purchases, I discovered a significant price difference for Saturday visits. The website did not mention any extra charges for Saturdays, leading to my frustration as I intended to enjoy our special occasion at Cedar Point. This trip marks our first adults-only getaway, yet our budget constraints prevent us from experiencing everything as planned due to the unexpected Saturday premium. I find this discrepancy in pricing unfair and believe it constitutes false advertisement, especially considering the initial prices were $44 for tickets and $78 for fast lane passes. I'm disappointed by this situation.

As a Michigan resident, I recently purchased 4 Cedar Point tickets under the special offer for residents. I provided my name for 2 tickets and my boyfriend's name for the other 2 tickets. I'm unsure if this arrangement will pose any issues. Can we give these tickets with duplicate names to our friends or children if they visit on a separate day?

Yesterday, my family and I visited your amusement park with high hopes. We decided to indulge in fast passes as a special treat for our son's academic success. Despite typically refraining from such expenses, we were excited for a memorable day. However, our experience was far from satisfactory. I understand the staffing challenges until June, but with almost a month of operation and schools concluding by May 31st, the long wait times were unexpected. We encountered extended waits averaging 45 minutes for food and beverages, which was frustrating. Several food stops resulted in disappointments, like delays and items not being available after waiting in line. The culmination was waiting nearly an hour for a ride only to have it break down when we reached the front. This experience tarnished our visit, and we missed out on enjoying other attractions. Despite our anticipation and the significance of the day, the inefficiencies overshadowed our enjoyment. This visit did not meet our expectations, and I hope improvements can be made to ensure a better experience for all visitors. Thank you for addressing these concerns.

During Hallow-weekends last year, my daughter, E., had a distressing experience when she tried to ride the Antique cars at the park. The seat belt did not fit around her, and she was told to come back after she had the baby. This upset her greatly, and we had to leave the park. Despite being a Platinum passholder, this incident was disappointing. She’s now hesitant about trying the Monster Truck event this year for fear of facing the same issue with the seatbelt. It's unfair that the park lacked seat belt extensions for larger guests, causing this situation. Discrimination like this should not be tolerated.

While at Cedar Point on July 4th, my daughter lost her rose gold iPhone 7 Plus while riding the Magnum. We were advised to check lost and found the next day but had no luck. Despite our efforts and multiple calls, the phone has not been recovered. We suspect it was taken after the park closed. We are frustrated with the lack of resolution and believe that there should be cameras in the area to monitor such incidents. We would like to escalate this matter to management and file a complaint and police report.

It was a typical day when my group and I visited Cedar Point before our college class started. Excitedly waiting in line for Steel Vengeance, we endured a long three-hour wait, resulting in sunburns and tans. Despite this, we persisted until finally boarding the ride. Patiently waiting for our turn, the ride encountered a minor issue. As we waited for it to be resolved, I politely inquired for updates after some time. Unfortunately, a worker named Conley at Steel Vengeance responded rudely. I believe it's important for all workers to treat guests fairly and with kindness to resolve such issues more effectively.

Hello, I am Patricia Huff. I recently noticed a withdrawal of $59 from my bank account by your company. I had bought a Platinum Pass with food and drinks for my granddaughter Sevanna last year, but this year I opted for the $99 deal and paid upfront. I am puzzled as to how you automatically debited funds from my account without my authorization. I hope this was just an oversight on your end. Thank you, Patricia Huff Sevanna Myers' Gramma

I accidentally left my phone in my husband's jacket pocket at the waterpark under Magnum. I urgently need it back as I need it for work, including hospital communication apps. I've been having a hard time getting help, and after filing reports and making numerous calls, I was finally told it's located near the lost and found desk, waiting to be shipped. However, it has not been shipped yet, and I need it for a medical conference next week. I was promised it would be shipped promptly, but it hasn't. It's crucial that it gets overnighted to me. Thank you for any assistance you can provide.

Hello, I am Lisa Martin from Lucas County Special Olympics. In January, I secured 4 Cedar Point tickets for our March [redacted] fundraiser, benefiting our athletes' uniform fund. Unfortunately, due to Covid19, the event was canceled. The tickets are valid only for [redacted]. We aim to host the golf fundraiser in March [redacted] and hope Cedar Point can support us once more. Can we redirect the current tickets to a different cause or should we return them for next year's event? Thank you. Best regards, Lisa Martin Community Inclusion Trainer

I visited Cedar Point with my family on Saturday, May 15, [redacted]. We arrived at the park at 9:30 a.m. Since my family has season passes, we expected some longer lines, but the wait times for food and drinks were excessive, with over 3 hours spent standing in line. The bathrooms were in poor condition, and several major rides were closed for the majority of the day, including some family favorites. Despite wanting to support the park during this difficult time, the overall experience was disappointing. I would appreciate a refund or an opportunity to revisit Cedar Point this season to have the experience I was hoping for. Thank you. - Jenny R.

Hello, I'm Robert Piros. At the end of the [redacted] season, my family and I purchased the Gold Pass which included a drink pass as part of a promotional offer from Cedar Point for the [redacted] season. Due to COVID-19, the park opened later and extended the passes to be valid for the [redacted] season. Recently, my daughter went to the park with her friend and family, only to be told that the drink passes were no longer valid. We never had the chance to use them and would like clarification on why they are deemed invalid now. Thank you.

Dear all, During a recent visit to Cedar Point with a school group on opening day, May 14th, [redacted], our experience was extremely disappointing. The park seemed unprepared for the influx of visitors, resulting in significant delays and frustrations. Food options were limited, with long wait times exceeding 90 minutes, leaving many hungry and faint. Additionally, the lower-tier fast pass was ineffective due to multiple non-operational rides and limited access, making it a poor investment. Employees acknowledged these issues, indicating a lack of communication to customers. I am requesting a prompt refund of $88 for the fast pass and suggest a donation to St. Pius X School in Indianapolis, IN, as a gesture of goodwill for the challenging experience our group endured. Thank you, Tammy Q.

I purchased a ticket to visit Cedar Point on June 23rd but found out later it's closed that day. I've been attempting to reschedule for June 30th, but the website doesn't allow it. The customer service number is not working, and I haven't received responses to my emails. I need to change the date to coordinate with my work schedule. I understand Cedar Point is facing staffing issues, but guests need assistance. Many others are experiencing the same problem with ticket changes. If I can't modify my reservation by Friday, I'll require a refund. Thank you.

I ordered multiple guest passes for the same day at different times. Unfortunately, two of the tickets I purchased did not provide an option to add guest names, and I need to change the reservation date to Monday, June 14th for those tickets. When attempting to change the date for the tickets without guest names, entering the ticket ID and last 4 digits does not work in your system. Additionally, I was charged for these tickets that are not in the system. I would like to add the names Karen Albanese and Carly Albanese to those two tickets. Thank you.

During our visit on Saturday, July 10, we were informed that despite having reservations for the water park, we still needed additional reservations to enter. However, upon leaving, we discovered this information was incorrect. I also need to point out the unsanitary condition of the women's bathroom, which I reported to a supervisor but went unaddressed for hours. The same unsanitary state persisted showing lack of action taken. Moreover, our experience at Chrystal Cove lacked basic amenities like napkins and silverware. The reservation policy was overly complicated, making our first visit of the season very disappointing. After being loyal guests for many years, it seems unlikely we will return next year. The music selection and water park hours were not satisfactory. Additionally, the staff at the water park could improve their customer service by smiling and being more courteous. Avoid spending money on this establishment.

I sent an email regarding an issue with my son's season pass. On July 5th, we were at the park, and despite being told his pass needed to be extended, he was allowed in based on his previous pass and age confirmation. When we returned on Wednesday, we faced rude and unhelpful staff who couldn't extend his pass due to a computer issue. Despite our years of purchasing passes, we were turned away on July 7th by Jessica and Brayden, who were unprofessional. I tried to speak to a supervisor but was on hold for hours without a resolution. The service we received was unacceptable, and I want this matter resolved promptly. My son is missing out on time at the park due to this poor customer service experience.

Hello, we are requesting a full or at least a half refund for our season passes purchased last year. The deal for the $[redacted] passes seemed like a perfect fit since we have family in Ohio, allowing us to visit whenever convenient. However, due to the closure of many rides last year because of Covid, we were unable to use the passes. This year requires reservations even with the pass, limiting our ability to visit spontaneously as intended. We believe we should either be allowed to visit without reservations, given the circumstances, or be permitted more than two reservations at a time. It appears unlikely that we will be able to utilize the pass this year also. We understand the challenges posed by Covid but feel it's fair to request a refund due to the limitations preventing us from originally enjoying the pass as intended.

Hi, I am Amber T. I visited your park on 7/18/[redacted] and purchased 3 tickets, a parking pass, and 3 beverage wristbands. Despite my love for Cedar Point, after spending 9 hours there, I only managed to go on 2 rides due to the extremely long lines. Even the fast pass queue was overcrowded! This made it frustrating as we drove for hours for just 2 rides. On top of that, waiting for food for an hour and the 25-minute wait for drink refills left us very hungry and dissatisfied. The experience turned upsetting when I couldn't ride GateKeeper, being told I was too big, although the harness fits on other rides and I've had no issues before. Feeling discriminated against when others of different sizes were allowed on was disheartening. I hope Cedar Point will address these issues as I wish to return for a better experience. Thank you.

I recently stayed at Light House Point over the weekend and overall, the site was great. However, I do have two complaints. Firstly, for the price we paid per night, I expected a clean pool and hot tub. Unfortunately, there were towels everywhere and the hot tub had thousands of dead bugs. Despite only a few people being at the pool, the lifeguard seemed too preoccupied on his cell phone to attend to my requests for cleaning. Secondly, on Saturday at the water park, several rides opened late or not at all, which was quite disappointing given the full price charged for partial service. Overall, I left feeling dissatisfied with the experience.