Carrier Customer Service Issues

In June [redacted], I had the following equipment installed: outdoor unit 25HNA648A003, indoor unit 58MVB080F1-20, and additional equipment CNPVP4821ACAAA, P102-20PVC-C. I run two zones, upstairs and downstairs. Last week, after service, the technician suggested switching the system to "furnace only" for winter use, to increase furnace usage. Shortly after, I noticed the blower speed fluctuating during morning use and other times before stabilizing. Contacted the technician, who returned with the supervisor and suggested replacing the ECM module after observing the issue persisting in furnace mode during cold weather. I'm puzzled because the blower functions normally in heat pump mode, not fluctuating like in furnace mode. I'm unsure if an issue with the ECM module could cause this difference between the two modes. Curious about Carrier's recommendation.

The HVAC system installed by Heidler in Annapolis, MD at [redacted] Bermuda Court on December 20, [redacted], has been experiencing issues. Despite several visits by Heidler's technicians, the system continues to malfunction intermittently, leading to discomfort in the home. The unit stops working during the night, causing the temperature to drop below the set value on the thermostat. Despite attempts to adjust the thermostat settings, the system remains unpredictable, sometimes restarting much later or requiring extreme temperature adjustments to resume operation. The frequent on and off cycling during the day is also disruptive. Heidler seems unable to identify the root cause of the problem or provide a lasting solution. Seeking recommendations for a reliable professional in the area to diagnose and resolve the issue to ensure the system functions correctly, especially during freezing weather conditions.

Dear Sir/Madam, I am writing to express my dissatisfaction with the service provided by CARRIER Service through their franchise, SIMA ENTERPRISE, located at 3A Nayapatty Road, Kolkata-[redacted]. On 30.05.[redacted], I purchased a DURAEGE 1.5-ton 3-star Split Air Conditioner. The compressor began showing faults before the expiration of the 5-year warranty period. I lodged an online service request with ID No: [redacted]1 on 09.05.[redacted]. A technician visited on 10.05.[redacted] and determined that the compressor needed replacement due to excessive noise. He accurately recorded his findings in the job sheet and provided me with Receipt No: [redacted]. On 13.05.[redacted], two technicians collected the outer unit for compressor replacement. Despite my repeated calls to M.No: [redacted] for prompt reinstallation due to my mother's health condition and upcoming family event, the unit was only reinstalled after eight days on 20/05/[redacted] (ID No: [redacted]0). The new compressor exhibited the same vibrating sound issue, which the technician claimed would resolve itself in a day, a statement that seems technically implausible. I urge you to address this matter promptly to ensure a resolution before the summer ends. Your swift action in resolving this issue is greatly appreciated. Sincerely, M. Chatterjee M. no: [redacted]

I bought a DURAEGE 1.5-ton AC on May 30, [redacted]. Seven days ago, I reported a service call due to a loud vibrating sound from the outdoor unit. A technician inspected it and suggested changing the compressor. They took it to the service center, replaced the compressor, and reinstalled it yesterday. Unfortunately, the same vibrating sound persists, indicating the issue remains unresolved. It seems that the newly installed compressor is faulty as well. The service center I contacted is SIMA ENTERPRISE under Carrier franchise. My details are: Yours Faithfully, M.C. Registered Mobile Number: [redacted]

I contacted your customer service on September 6, [redacted], at 8:53 a.m. regarding the service for my Split AC. I was informed that the service would be completed within 2 days and was assigned complaint number [redacted]88. I received a message with Mr. Raise's contact number ([redacted]) from Carrier. After contacting Mr. Raise, his technician, Mr. Revant Singh, assured me of a same-day service on September 8, [redacted], at 10:04 a.m. However, as of September 13, [redacted], no one has come to service my AC, causing disappointment. The lack of follow-through on promised service reflects poorly on Carrier, leading me to lose confidence in their service. I may need to resort to unauthorized technicians due to the delay. Living in Jaisalmer, Rajasthan, without an air conditioner is extremely challenging. I urge prompt action to address my issue and ensure accountability for the failure to uphold the company's service standards. It is advised to vet service personnel more rigorously in the future.

I recently purchased a Carrier split system from a local dealer for my home and had it installed yesterday, August 19th, [redacted]. Today, upon inspecting the new outdoor unit, I noticed multiple large gashes in the fin screen covering the coils. After discussing with my installer, I learned this is a common issue. I contacted customer service, specifically the Syracuse office, but the representative did not seem concerned, suggesting I have the installer reach out to the distributor. I am currently waiting for an update on that. My main worry is about the quality control as it seems the unit was shipped from the factory in this damaged condition. When making such a significant investment, one expects the product to arrive without any damage. I hope you share my concern and look forward to hearing back from you regarding this matter. Thank you. -S.S.

In early September, my air conditioning unit stopped working, so I contacted Carolina HVAC for repairs. They diagnosed the issue as a faulty TVX assembly, a rare occurrence for a sealed component in a relatively new unit. Thankfully, the part was covered under warranty, but I had to pay $[redacted] for labor on a $[redacted] part that should not have malfunctioned in the first place. The service technician mentioned that the manufacturer would want to examine the defective part. I believe that the manufacturer should cover both the replacement of the faulty part and the labor costs for a warranty-protected unit. This unexpected expense has put a strain on my finances, and I hope to have the issue resolved fairly.

Dear Sir, In September [redacted], I bought a Toshiba 1.5 tonne inverter Air Condition from Air Cool Services. It is currently not working at my office located at Jai Prakash Upadhayay & Co., Office No 6A-5A, New Excelsior Building, A.K Naik Marg, Fort, Mumbai-[redacted]. I filed a complaint with Toshiba on 27.04.22, Complaint No [redacted]. Despite multiple reminders, their technician confirmed the need for replacing parts but has not returned or resolved the issue. I am frustrated with the lack of response from the call center and the provided contact numbers. Even after reaching out to Mr. Santosh and Mr. Sheel as directed, my complaint remains unresolved. To add to the dilemma, the Consumer Forum falsely closed my complaint as resolved when no repair has been made under the 10-year warranty promised during the purchase. The unbearable heat in this summer season makes operating the office extremely challenging. I am seeking assistance as this situation has become very distressing. Best regards, Jai Prakash Upadhayay & Co.

Dear Sir/Madam, I am writing to inform you about the need for an Extended Warranty for my recently purchased AC from Vijay Sales on 07/04/[redacted]. I discovered that an Extended Warranty is available for [redacted] + GST, which I would like to purchase for my product. Unfortunately, this information was not disclosed to me during the purchase or installation process. After contacting a salesperson at Vijay Sales in Najafgarh, New Delhi [redacted], I was directed to contact the customer care of Carrier AC. Upon contacting Customer Care, I was given the contact number for the service centre at [redacted]. However, when I spoke to them, they refused to provide me with an Extended Warranty. Given that this is a high-value product, securing an Extended Warranty is essential. Failing to disclose this information during the purchase and installation is unexpected from a reputable company. I kindly request that you investigate this matter and assist me in obtaining the Extended Warranty for the product, as I am willing to pay the specified amount. I look forward to a positive response. Thank you & Regards, RK - [redacted]

I purchased a Carrier 1.5 ton air conditioner from Jyoti Commercial. The salesperson assured me of installation on Saturday, which is today. Unfortunately, due to personal reasons, I'll be away from home from tomorrow afternoon for an extended period. Therefore, I insisted on the same-day installation. After contacting the technician, he promised to complete the installation by tonight. Despite my numerous follow-up calls, he did not show up as promised. Now he refuses to come in the morning. If I had been aware of this poor service beforehand, I would have chosen a different company to buy my air conditioner from.