Carl's Jr. Customer Service Issues

I visited your location on Market St in Riverside today for a coffee and to use the restroom. Normally, I get my coffee at Carl's Jr. daily. Today, feeling unwell, I tried to use the restroom before ordering. When I asked the cashier for the bathroom code, she directed me to security. I found her playing on her phone at a booth. After explaining my situation, she refused to let me use the restroom, stating it was for customers only. I tried to reason with her, but she insisted I buy something first. This experience was very disappointing. I have no intention of returning to any of your establishments. I will share my negative experience on social media to inform others about the poor treatment of customers at Carl's Jr.

I work at Carl's Jr. in Sacramento, California at store number [redacted]. We are facing issues with unfairness among employees and our district manager, Regginald Kumar. Instead of addressing our concerns, he yells at us and spreads rumors to other stores. Our main problem lies with a shift leader, Amanda Conaway, who creates issues unnecessarily and has unprofessional behavior, such as smoking on shift, not practicing proper hygiene, and neglecting her duties. She has ambitions to become a manager and has manipulated situations to get our previous manager to resign. We seek a new manager who is fair and impartial, unlike the current situation.

I requested extra powdered sugar for my French toast at the drive-thru. The employee seemed irritated from the start. When I asked for the sugar in a separate bag, she seemed confused. She returned with a half-empty fries box, claiming it was what I asked. Frustrated, she insisted I give her the toast to add the sugar faster. This interaction made me uneasy, so I decided not to take the food. When the shift leader intervened, he raised his voice and insisted I couldn't get a refund and keep the food. Despite my attempts to explain, he sided with his employee. It was a frustrating experience, and I felt mistreated by the staff's attitude and lack of understanding.

Today at approximately 10:30 am, my family and I visited Carl's Jr #[redacted] at [redacted] E US Highway [redacted] in Cathedral City, CA. We were the only customers in the drive-thru. When we tried to place our order, the employee seemed distracted and kept interrupting us. We ended up with missing items and incorrect food. The service was slow and unprofessional. We were charged $30.57, received incorrect food, and faced rude behavior from the staff. Despite requesting assistance and speaking to the cook about the mistake, the issue was not resolved appropriately. I reached out to the manager but have not heard back yet. I provided my contact information for the manager to follow up. I am extremely disappointed with the experience and would like a full refund for our order. The staff at this location need better training and should improve their customer service.

Dear Management, I recently visited your "Genova" restaurant in Mexico City for the last time. During my visit, I encountered an issue with the cashier named "Guadalupe" and "Manuel". While Guadalupe was busy attending to three girls, Manuel failed to assist the growing line of customers, including myself. When I approached Guadalupe to place my order, Manuel disregarded me and began serving the next customer, ignoring my presence. Despite bringing this to the attention of the manager, I received a lackluster apology and no resolution. The manager's response was disappointing, refusing to address the behavior of the employee and dismissing my concerns. I wanted to bring this incident to your attention as it influenced my decision to no longer patronize your establishment. I believe customer service is essential, and unfortunately, my experience did not meet my expectations. I will be exploring other dining options moving forward. Sincerely, Juan Ignacio Perez.

This is my second time addressing this issue. A few days ago, I provided feedback and just received an email thanking me for it. I take care of my mother and her wife, who has a spinal injury. While running errands with my mother, we stopped at Carl's Jr. to pick up dinner for her wife, who loves their food. There was no line inside or at the drive-thru. Despite the short wait of 5-6 minutes, the order was incorrect when we got home. The mistake meant that her wife couldn't eat the meal. The lack of attention to detail, especially after a slow service, is disappointing. This repeated experience has lowered my opinion of Carl's Jr.

I work at Carl's Jr store number [redacted] in Ada, Oklahoma. Today is payday, but unfortunately, some employees, including me, have not been paid. I was informed that the issue lies with Comdata banking, but upon contacting them, they mentioned that our company has not deposited any funds into our Comdata accounts. As someone who fulfills their job responsibilities diligently, it is frustrating not to receive payment while others likely have. I am being hounded by payment reminders, unable to settle my dues due to this payroll mishap. I received a check stub from the corporate office, yet my pay card remains empty. I simply seek clarity on why my payment has been delayed. Trish

I work at Carl’s Jr. on MacArthur and Main in Irvine. I recently transferred from the Carl’s in Pullman and Barranca due to personal issues. However, at my new location, there is a problem with a new supervisor named Veronica. She has been very hostile towards me, even threatening physical violence. She mentioned having a history of being fired from other Carl’s Jr. locations and has a domestic violence case. When I reported her behavior to my manager, no action was taken, and I was told to get along with her. I feel marginalized, especially as the only white employee who primarily speaks English in a store where Spanish is predominantly spoken. I believe I am expected to conform to fit in and that my hard work goes unnoticed. The situation is unfair, and I deserve to work in a safe and supportive environment where I can grow professionally.

This is the third time my order from the Bonanza store arrived missing over three items. I am frustrated with consistently receiving incomplete orders and poor-quality food. Spending $60 for 5 sandwiches missing, lunch shifts fries and onion rings, and then an additional $64 at Taco Bell that night is unacceptable. This adds up to almost a week's worth of groceries for just one meal due to the inefficiency and negligence of the employees and management. I am requesting a full refund for this error in my dinner order from the store. I have had positive experiences with your other stores across the US, but the Bonanza store has repeatedly failed to provide a satisfying meal for my family. I will be avoiding this location in the future and sticking to other stores for my purchases.

As an essential driver, I provide transportation to medical appointments, mainly for dialysis during the pandemic. I stopped at Carl’s Jr. in Spokane, WA, where I usually eat lunch. Despite being in full work attire, the young cashier refused me access to their restroom unless I placed an order first. Feeling desperate, I had to locate a restroom quickly and went to Jack In The Box across the street. Although I didn't quite make it in time because of Carl’s Jr.'s refusal, I won't be returning to that location. I felt dehumanized and angry about the experience and don't want any compensation like a free burger. I am sharing this in the hope that Carl’s Jr. reconsiders their policy on denying restroom access to individuals in urgent need.

I recently received an email coupon for a free drink and small French fries with the purchase of an Angus Thickburger. When I arrived at the drive-through, they insisted on a physical coupon, though the manager made an exception. I mentioned that the coupon allowed for either a printout or showing the email, but the manager disagreed. After a bit of back and forth, I informed him that I would contact customer service to clarify. I wish I could show you the coupon for reference. Thank you for your attention to this matter.

I was informed I was terminated for disrespecting a manager, but that isn't true. The manager disrespected me when I had to leave for school, causing a scene. Despite explaining my situation, I was told to take an order and to clock out by the general manager. This interaction was unprofessional and led to me being unjustly let go.

I attempted to fill out a customer survey on 9/16/[redacted], the same day I visited the store. I entered the store number as [redacted], followed by the date 9/16/[redacted]. I encountered an issue when inputting the time, as my receipt displayed 10/07/00 but the system only allowed me to input 10/07 without the 00. I selected AM for the time but still couldn't proceed. Despite confirming that I am older than 18, the survey wouldn't accept my responses and kept indicating they were incorrect. I tried multiple times and encountered the same problem each time. This has left me puzzled as I can't enter anything other than what's on the receipt. I wanted to provide feedback, but the system seems to make it impossible.

I visited Carl's in Marysville, CA and ordered 4 Prime Rib specials and 2 Famous Star meals with check number [redacted]. The total cost was $51.58. Unfortunately, they got my order wrong and upon returning it, I received burgers with burnt and dry patties. This was disappointing as I recommended the Prime Rib burger based on a positive experience at another Carl's. The visit took place at [redacted] on 10/04/[redacted]. Paying $51.58 for fast food and receiving burnt food was not acceptable, especially considering the circumstances as we were pressed for time due to a recent family loss. I hope to receive reimbursement, preferably in the form of a Carl's gift card, as none of us were able to eat the food that day. Although I believe this was an isolated incident, it was a costly and unpleasant one.

I visit the Carl's Jr. on Stephanie in Henderson, NV, once or twice a week. On Wednesday, January 13th, I interacted with an employee named "Adam." I have several complaints: 1) He provided the wrong price for my meal. 2) The store had run out of milkshakes a few days before my visit. When I called on Wednesday and was informed they were available again, Adam at the drive-thru said they weren't. After mentioning my call, he then acknowledged they were back in stock. 3) Adam did not wear gloves at the pick-up window initially. When I inquired, he returned wearing gloves but had been handling food and money with bare hands. When I mentioned he might not be working at Carl's the next day, he responded with "I don't care." This behavior is unacceptable, especially considering health and safety concerns relating to the current situation. Adam's attitude and practices should not be tolerated.

Hello, my name is Adriaan. I recently visited Hardees at [redacted] Hardin [redacted] North Highway 47 in Montana. While I was eating at a table in the restaurant, I had an unpleasant experience. An employee, a lady, was sitting next to me playing on her cell phone. Despite there being no blocked-off seats or tables, she approached me halfway through my meal and asked me to leave, claiming I wasn't allowed to sit there. Another customer was already seated and eating when I entered the restaurant without any issues. There were no signs indicating any specific seating rules. When I tried calling the number on the receipt to voice a complaint, the line was either disconnected or no longer in service. This situation was unprofessional, embarrassing, and completely unacceptable. This is the third incident of poor service I have encountered at this truck stop this week.

Hello, my name is Leo Valderrama. Today, January 17, [redacted], I visited your restaurant #[redacted] in Pasadena, CA. I noticed I was charged an extra $0.90 for the same order I previously purchased, which included a free small fry and drink with the purchase of a Beyond Burger using coupon #[redacted]. Comparing it to my previous order in Los Angeles on January 8, [redacted], at store #[redacted], I saw a difference in pricing. My earlier receipt showed: 1 S CBO BYD FMS CH $9.39 less coupon #[redacted] amount of $3.38 = $6.59. However, the Pasadena store charged me for 1 Beyond Burger $6.79, 1 Small Fries $3.09, and Small Coke $0.79 individually, totaling $10.67. Along with the pricing issue, the order I received was not up to standard - the food was not warm, fries were salty, lacked veggies, mayo, and pickles. Additionally, I requested hot sauce but received ketchup instead. I would like to know how you can improve my purchasing experience so I can return and recommend your restaurant to others. Thank you for your attention to this matter. Stay safe and healthy!

I had an issue with my order. When I got home, I realized it was incorrect. I called the store, but the person I spoke to struggled with English and didn't seem to understand. I tried to explain the mistake and asked for a solution or a credit for my next visit, but there was a communication barrier. Despite leaving my contact information and asking for a manager, the call ended abruptly when the person hung up on me.

I went to store #[redacted] and ordered a meal. Unfortunately, the fries were poor quality and seemed like they were reheated. The burger had half the patty missing, which was very disappointing. The manager, Cesar, was not helpful and seemed rude when I explained what happened. He only offered to remake the meal or give a refund, not both. When I asked for corporate's contact information, he was uncooperative and refused to provide it. This experience was frustrating as I had to waste my lunch break returning to the store for an unsatisfactory meal. The situation could have been handled better by the staff, but I only received a refund in the end. It was a disappointing and inconvenient experience overall.

I am disheartened by the management practices at this location. After four months of working there, I was unjustly accused of stealing with no evidence to support the claim. The implication made by the manager regarding my belongings was inappropriate. It would be beneficial to implement a more secure system for employees to store their personal items, as not everyone can keep their belongings in their vehicles. When I tried to address issues like my things being moved without permission, it felt like I was met with hostility. The delay in receiving my direct deposit was frustrating, especially since the process required void checks. There were instances where I found myself covering additional shifts without proper communication from management, leading to feelings of being overworked. Blame-shifting by the manager was a recurring issue, and the recent theft from my purse, which held a personal safety item, is alarming. Feeling unsafe and undervalued, it is clear that changes are necessary for a better working environment, including improved management practices and security measures like cameras.