Carid.com Customer Service Issues

I placed an order for brake calipers on Sunday, December 6th, [redacted]. Although I received an order confirmation, I did not receive any follow-up emails regarding shipping details. I had to visit UPS myself to track the shipment and get the expected delivery date. Upon receiving the package on Friday, December 11th, [redacted], I found only the two caliper boxes, packing materials, and a blue slip inside. I need to return the cores for a refund, but there was no information in the package. The order number is [redacted]0, billed to Wanda P. in SC and shipped to Harold P. in Florida.

We ordered a hood on March 28, [redacted], with the expectation it would ship within 7 days as indicated on the website. After numerous delays and damaged stock, we finally received the hood on May 1, [redacted], with extensive damage evident from the poor packaging. Despite promptly sending requested documentation and photos of the damaged product, resolving the issue has proved challenging. Multiple parties, including UPS Freight, Extreme Dimensions, and CarID, have directed us back and forth to file a claim, leaving us frustrated and stuck in a loop for nearly a month. The back-and-forth communication and lack of resolution have made this entire experience extremely disheartening.

I purchased a Curt hitch for my [redacted] Equinox from your company three weeks ago, but it arrived 10 days later without a box or hardware. After speaking with Ashley and then Megan, I was informed they were waiting for a response from the manufacturer. However, I am still waiting for the hardware or a resolution. I discovered a return name, Mike Hites from TPM Distributing, on one of the shipping stickers attached to the hitch. The order number is [redacted]. This Curt hitch is number [redacted]. I hope to receive a swift response and have this matter resolved promptly. Thank you. Ken L.

I purchased a Ram emblem for my grill from your website expecting it to be silver with some grey, as shown in the picture. However, I received one that is blue, white, and black. After sending a picture, I was informed that this is how it's supposed to look. I am disappointed as this color doesn't match my truck, and I would like a refund. It's concerning that the product received is not as advertised, and this affects my perception of Carid as a company. Please process a refund promptly as I enjoy shopping with you but cannot continue if this issue is disregarded.

I'm responding to Max Snyder concerning the email regarding my order #[redacted]9. UOE stands for used original equipment, not damaged equipment, which differs from what I received. The rim I got has several damages and should not have been shipped. The CARiD website did not mention the possibility of receiving a damaged product. This rim is in worse shape than my nine-year-old rim that I intended to replace. I believe it would be fair and good for business if a return label is provided for me to return this poor-quality product and issue me a full refund. I have not been satisfied with the service provided by your company. I waited a week after requesting a return for the damaged product without any response and had to make a follow-up call. Initially, I only wanted an exchange for an undamaged rim, but due to the lack of service, I now desire a full refund. Your prompt attention to this matter is appreciated. Thank you. Paul B.

My spouse ordered a speaker box two weeks ago, but we haven't received the package due to a wrong tracking number. Despite reaching out to CARiD, they haven't resolved this issue. I'm currently on hold trying to get assistance, but oddly, when my husband calls, he is put on permanent hold. To prevent him from contacting them, they blocked his number. Furthermore, they mentioned a refund is only possible once they retrieve the package from the incorrect location. If this isn't resolved today, legal action will be taken. Deceiving hardworking individuals is unacceptable, and we won't stand for it. The company has underestimated our determination to address this problem.

Hello, I have been a loyal customer of yours for the past two years, purchasing car parts and items multiple times. While I have always been satisfied with your service and the quality of the products, my recent purchase left me disappointed. I own a [redacted] Ford Mustang Bullitt and ordered the ACC® - Polished Shock Tower Dome Covers with Bolt Covers using order #[redacted]6 and SKU: [redacted]. The issue I encountered was that the bolt covers are chrome plated plastic instead of steel as the description implied. Spending $62.96 on mostly plastic parts when I expected steel is quite disheartening. Additionally, the absence of [redacted]% silicone, as recommended in the instructions, was unexpected. A small tube of silicone should have been included for convenience. I am now unsure whether I want to keep the items and will await your response before proceeding. Thank you, Dave T. Felton, DE

I purchased window visors for my [redacted] Hyundai Limited on May 8th. After encountering fitment issues and attempting to return them, I faced challenges with incorrect return labels and lack of resolution from CARid's Customer Service. Despite multiple calls, promises of refunds, and assurances of responses within 24-48 hours, the issue remains unresolved as of July 20th. I seek clarity on the $[redacted].95 refund process minus the $9.50 return label cost. Communication has been ineffective, with promised emails or solutions missing. I urge CARid to provide a definitive answer and address this matter promptly. Kindly contact me at [redacted] or [redacted] (cell) or [redacted] (landline). Thank you, Donovan MIlls.

I have consistently called your company and waited, each time for no less than 8 minutes, often longer, without reaching anyone. The "chat" option was no better. I just finished a chat with Jeffrey after a 10-minute wait only to receive the wrong answer. It is frustrating to receive such poor service. The phone system places customers on hold without any indication that the business is closed. It is disappointing to see a company operate with such little regard for its customers. I will make sure to accurately rate your company based on this experience. It seems many customers now check reviews before purchasing, which is likely due to inadequate customer service from companies like yours. I hope improvements are made for the sake of your business's success.

I purchased a set of tires and wheels but UPS did not deliver them, claiming to have come by when I was home. After contacting UPS, I was given the option to wait for re-delivery or pick up the items. Unable to fit them in my car or lift the boxes, UPS claimed I refused the delivery. CARid charged me return and stocking fees when I explained the situation, saying I would have to pay for shipping again if I wanted the items after return. Upset about not receiving a refund, I no longer want the items due to the lifting issue. Affirm covered the cost of the undelivered items, but I had to pay a $[redacted] shipping fee on my credit card. I aim to resolve this with Affirm's assistance. My contact number is [redacted].

I ordered a hard-to-find manual transmission, provided all necessary information, and paid for it. Now there seems to be a hold on the order even though I submitted the VIN before last week. I have not received prompt responses to my inquiries, and the recent email did not provide clarity on the shipment status. I simply want to know if it's in transit and when it will arrive. Moreover, I am unable to reach my salesperson during business hours as indicated. This situation is causing me significant mistrust, and I am considering discussing a chargeback with my credit card company.

I am Edward Butler. I placed an order on June 6, [redacted]. After receiving a notice weeks later that the product would not be available until August 6 and shipped on the 8th, I feel frustrated. I reached out via an ad on Facebook, and only then did I receive an email from you. I have been patient, but my patience is wearing thin. Please fulfill the order promptly to my address. If you cannot deliver the product as promised, I may consider taking legal action. You can reach me at [redacted] or [redacted]. I expect a response within three days before pursuing further action. Thank you. Edward Butler

Yesterday, I was searching for a [redacted] Buick Lesabre part with the number [redacted]9, specifically the rear insulator. I added four of these parts priced at $26.65 each to my shopping cart. When I returned today to place my order, I noticed the price had increased to $31.59 on the same website. This sudden price hike of $4.94 seems unreasonable and suggests that the website may have adjusted the price due to my previous interest in the part. I am disappointed by this sudden increase of about 18% overnight. It seems like a questionable business practice to raise prices based on customer interest. A happy customer tends to share their positive experiences with fewer people compared to an unhappy customer who is more likely to share their dissatisfaction with a larger audience. Sincerely, R. Jolly

I am once again disappointed with the continuous issues with my order. Repeatedly being advised to contact the manufacturer and facing delays of 1 to 2 business days for responses or no responses at all is frustrating. After investigating, I discovered that the part is acquired from Western Power Sport in Boise, Idaho. This morning, I called them to find out they have 33 units in stock and have not received any request for my LED headlight from Carid. Despite paying in full for the light and UPS shipping fees back in July, I am still without the part as of today, September 8th. My numerous calls and emails to the company have not yielded any results. With my motorcycle off the road since July 31st, I have been inconvenienced relying on public transportation or hitching rides, which is truly frustrating and unacceptable.

I have a request number of [redacted]4 for running boards, intended as a Christmas present for my wife and me. Unfortunately, the brackets do not fit my [redacted] GMC truck. I had confirmed with Philip multiple times before ordering that the set would be compatible, providing all necessary truck details. After contacting customer service and sending pictures of the brackets and VIN, I have not received any further assistance. I am eager to install the running boards and would appreciate any help resolving this issue.

I am extremely dissatisfied with the service I have received from Carid. I have been in communication with them about the kit I ordered for several days now. Despite being told that the missing part would arrive on February 26th and the kit would ship on March 2nd, I have now been informed that the item is suddenly out of stock. I even offered to cancel my order and was advised it would take days for a refund, which was unsatisfactory. I reluctantly kept the order with the promise of it being shipped yesterday, only to now be told it is out of stock. I placed the order on the 17th, and to be informed now that it is out of stock after two weeks is unacceptable. Waiting for a refund to order elsewhere will only delay me further. Carid needs to either source the lift kit elsewhere using my payment and have it shipped to me or refund me immediately. The lack of communication regarding stock availability is disappointing, and being misled by customer service is intolerable. The situation needs to be rectified promptly; I demand my suspension or an equivalent Skyjacker kit without further delay. This issue must be resolved today, or I will warn others about their deceptive practices. It is crucial for Carid to prioritize customer satisfaction and honesty to maintain their reputation.

Order #[redacted]4: Today, after unwrapping my Westin nerf bars, I discovered a missing "M10 internal toothed lock washer (black zinc)." While polishing them with Mother's Carnauba Wax, I noticed a minor ding on the driver's side bar. It's nothing major, but I'd appreciate receiving the missing washer promptly. Perhaps we can arrange a discount code for rear floor mats to make up for the minor flaw. Let's consider this matter closed without the need for exchanging the driver's side nerf bar. Thank you.

I have a [redacted] Jeep Wagoneer 4.2L. I placed PO [redacted]8 on June 13, [redacted], but due to the pandemic, I couldn't install the items. Recently, I tried to install the G2 Axle & Gear Rear Disc Brake Conversion Kit from the order but discovered it doesn't fit my Jeep. Carid mentioned it's past the return period, which I understand, but this isn't a customer error. G2 Axle & Gear confirms the kit isn't compatible with pre-90s Jeeps as advertised. I have the product in its original packaging and am willing to pay a restocking fee. I'd appreciate your help in facilitating the return and buying a suitable replacement. If needed, I can provide photographs. Thank you for your attention to ensure customer satisfaction.

Hello, I am Grant D. I am quite disappointed with the service I received today from your company. Despite ordering four separate parts and being charged a $48 shipping fee for the group, all the parts were combined into one box. Additionally, one of the moldings arrived damaged. I find this shipping practice and the damaged item unsatisfactory. This experience has left me reconsidering my future purchases from your company.