Card.com Customer Service Issues

I received this card during the first stimulus check distribution. I thought I activated it, but it seems I didn't. I now have a different email address and can't verify if the card is activated or if the stimulus check went through. I'm unsure how to proceed or access any information. I need to update my email address on this card and reset the password as I no longer have access to the previous email linked to this card.

I have faced an issue with a lost card that is affecting my direct deposit from my recent job. Unauthorized access to my account has resulted in someone using it without permission. I have been waiting for an email to reset my account access as promised. The unauthorized person has requested a new card using my account and shared those details with my employer, which was not done by me. I urgently require both cards to be deactivated and my direct deposit to be stopped. Kindly reach out to me at your earliest convenience to rectify this situation. I can be contacted at [redacted]. I would like my account to be flagged to prevent any further unauthorized actions. Please ensure that my personal information is secure. Thank you. Although I have already cancelled my card, I need assistance with resetting my password for the app to track transactions. I have also submitted the required verification.

I don't understand why my Prepaid Visa card from card.com has been temporarily blocked. I need card.com to unblock it so that I can access my EIP stimulus payment. This needs to be resolved quickly since we have been without funds for too long. I waited for almost 3 hours on hold this morning, only for the call to be disconnected for no apparent reason. I still haven't been able to speak with anyone. I also tried using the online platform to address the issue, but it was unsuccessful. How can I get my card unblocked soon?

I am having issues with my card being deactivated without my knowledge or consent for the second time. This has left me unable to access my $[redacted].00 government stimulus check. I have been unable to resolve this online or through the app, and attempts to contact customer service by phone have been unsuccessful. I urgently need access to these funds and request my card be unlocked or the funds transferred to my other card ending in [redacted] promptly. I will attempt to reach out by phone again. This situation is incredibly frustrating. Thank you, James J. [redacted]

I ordered a new card five days ago and was informed it would take 14 days to arrive. I received my stimulus check on this card on December 29, [redacted]. I paid extra for express delivery to have quick access to my funds, but today I received the first card that was not supposed to arrive for 14 days. I paid for speedy delivery and did not receive the express card. I am unable to activate or use the first card. I do not have any information or tracking number for the express delivery of the new card. I need to speak with a representative urgently to access my funds. For assistance, please call me back at [redacted]. Thank you. - Miss J.

I am facing an issue with the deposit of my stimulus check. The funds went into a card that got canceled, so I can't access my money. Despite numerous attempts to resolve this over the phone, I haven't been able to reach a real representative for assistance. I've been trying to transfer the money to my active card without success. This situation is frustrating, and I urgently need a solution. Dealing with this level of unprofessionalism in managing my finances is unacceptable.

I require assistance as my wife took my card which had our stimulus money sent to a card with card.com. She left with all the money from our first stimulus, so I received nothing along with our kids. We have received the recent stimulus payment, and there are three cards linked to the account. I am unable to transfer the funds to my card as it's registered under her name, and she has left, claiming to have lost that particular card. How can I retrieve the funds owed to me?

I am having trouble activating my new card from card.com that arrived in the mail today. The website says my account is temporarily blocked. When I opened the account last night, it showed a balance of $2,[redacted].08. The card I received ends in [redacted], and when I try to activate it, the system says it can't be activated and to use the card ending in [redacted], which is the one I just received. Customer service is only available Monday to Friday from 7:00 a.m. to 7:00 p.m., but it's Saturday at 3:58 p.m. I really need access to my funds, so I'm looking for a way to unblock my card. My name is Brittany P. and I'm unable to log in to the app as I forgot my old email password. I sent my identity verification to verify.com two weeks ago but still can't log in.

I recently opened a card.com account. Today, I made a purchase on Amazon.com using Prime Service and also bought a product worth $91. Unfortunately, my account is now on hold until I provide proof of ownership for the card. My social security number is [redacted]-97-[redacted], and my address is [redacted] Leghorn Street, Hemet, CA [redacted]. I go by John C. Romero. My new email address is [redacted], as I no longer have access to [redacted] Additionally, I misplaced the book with my password, so I can't log in to the CARD.com mobile app. My updated phone number is now [redacted]. I need assistance to regain access to my card.com account to verify my card with Amazon.com. Thank you for your help. Sincerely, John Romero.

Hello, my name is Naeshia Beal. On January 14, [redacted], I received $[redacted] in my card account, as I am a new cardholder. The customer service I have encountered so far has been disappointing. Despite contacting multiple banks, reaching out to their representatives, and even contacting the BBB, I have not been able to resolve the issue. I am hesitant to provide sensitive information like my Social Security number, leases, bills to overseas or prepaid banks requesting them. I am concerned about the legitimacy of the bank and the Central Bank of Kansas City. It is unsettling that they require all these personal documents for a prepaid bank. I am urgently seeking assistance in unlocking my card and accessing my funds. Despite government funding involved, the bank seems unable to locate my account even with substantial verification documents I have submitted. I hope to resolve this matter promptly. Thank you.

Hello, my name is Jessie Kubrak, and I am a first-time card user. I have tried to use your app to create an account by sending a link to the email address I provided. However, your company has not sent me anything yet. I have also sent two emails to the support email address. I am not happy with the lack of response. This is detrimental to the quality of life for my family and me as we are waiting on funds from the government to cover our expenses. I feel disregarded as a customer, and I believe this is not how business should be conducted. I want this issue resolved promptly. I have sent multiple emails and requests for a link to be sent to the current email address. I am genuinely concerned and feel that I am not being taken seriously. Please contact me at this email address. Thank you. Sincerely, Jessie M. Kubrak.

A while back, my phone was stolen from my car, along with my Com card attached to my wallet. The person who took it may have changed my account information, so now I can't sign in. The system says my social security number and ZIP code don't match. I want to dispute unauthorized charges and discuss the situation with a real person. I've been unable to reach anyone via the app or website. I have a deposit pending and need access to my money. Please call me back at [redacted] or email me with instructions on how to speak with a representative because the phone is not allowing me access. Thank you. - Michael B.

I have misplaced my Card.com card and I am unsure if I dropped it somewhere or if it is lost in my house. Additionally, my phone with the Card.com app was on a device that was stolen months ago, and due to the stresses of Covid, I cannot recall which email account or password I used. I have all my personal information, as well as records of charges made with the Card.com card. I kindly request to transfer my stimulus balance to my second Card.com card. If this is not possible, I may need to close my account as I have faced challenges receiving assistance with my Card.com account. I appreciate your help. Thank you. Sincerely, J.C. Romero DOB 05/17/[redacted]

I have submitted photos of my North Carolina state-issued identification card and a copy of my legal Social Security card as requested. Despite providing all the necessary information numerous times over the phone and email to resolve this issue, I have encountered a negative attitude and lack of assistance in accessing my primary card. I have been a long-time customer and feel taken advantage of, along with others. I am now consulting my attorney, who is a North Carolina judge, regarding this issue. I am giving this final attempt to resolve the matter before resorting to legal action for fraudulent activity. I demand the immediate return of funds to my account and immediate access to my card ending in [redacted]. Please do not delay or continue with the disrespectful behavior I have experienced in previous interactions. My new contact number is [redacted]. I expect prompt and respectful resolution to avoid legal intervention. Thank you.

I purchased an iPhone 12 Pro for $[redacted] only to discover that an additional $39.99 charge appeared from the same company on my account. When I inquired, they claimed I had supposedly agreed to an upgrade in a sweepstakes entry for $39.99, which I did not authorize. Despite contacting them, they stated they couldn't reverse the charge as it had been processed. Both charges are still pending in my account. This situation is new to me, and I am requesting the $39.99 transaction to be refunded. I only agreed to the $2.95 charge, as that money was intended for my college tablet purchase. I urgently need the $39.99 reimbursed as it was not authorized, and my studies are being affected without a tablet. I am relying on that money for my essential academic needs.

Hello, I'm Kari Brown. Unfortunately, on January 15, [redacted], my cards, phone, and wallet were stolen. I've been facing challenges recovering my accounts, including credit cards, emails, and missed phone calls and texts. Financially, I was wiped out, struggling to gather the funds to replace my belongings. I haven't been able to afford a new $[redacted] cell phone that was stolen, along with all my critical accounts linked to it. This includes my card.com account, for which I no longer have access to the previous email or phone number. My current email is [redacted], and my phone number is [redacted]. The last 4 digits of my social security number are [redacted], and I have two cards with card.com. The email I used previously was [redacted], possibly under the username Twocliffs, with the phone number [redacted]. Please reach out if you need further information. Thank you, Kari

I encountered an issue while setting up my account where I could only add two cards instead of the required four. Even after receiving and activating the two cards successfully, any attempt to add the fourth card results in an error message stating, "There was an issue adding this card to your account, please try again." I have tried multiple card designs to no avail. I kindly request CARD.com to address this problem promptly so I can proceed with adding the fourth card.

My phone was stolen, and it had my email linked to my card.com account with important information. Since I can't access the email without the phone, I cannot reset the password. I had a $1,[redacted] deposit that I need to retrieve and my account is on hold. I tried creating a new email but can't recall the password. Can you assist me in resetting my password with security questions or personal information so I can access my account and order a new card? Your help would be greatly appreciated. Thank you.

I have noticed several unauthorized transactions on my statement: - April 25, [redacted]: Shoes apparels shop caribou and WBC CA for $[redacted].00 - May 1: $[redacted].95 - May 10: Priceline for $[redacted].80 - May 11: Hotels for $[redacted].56 - May 11: Marriott for $[redacted] - May 12: Aur BNB for $[redacted].73 - May 19: $[redacted].56 It seems someone has gained access to my credit card information. I have been saving for my daughter's wedding and have mainly used this card for Uber rides. I only realized this issue after finally being able to access my email account due to password retrieval difficulties. Please investigate these transactions and refund the unauthorized charges. Feel free to reach out if you need any further assistance.

I have been unable to contact customer support due to issues with my account. I still have funds with you, and I urgently need to withdraw them. My name is Ricky Lee Stevens. I have not received a debit card from you, despite attempts. This matter needs quick resolution. Waiting for 14 days is unacceptable considering the previous delays. The initial card was received, but upon reporting it lost or stolen, I never received the replacement. I have no alternative means to access my funds, which is frustrating.