Captain D's Customer Service Issues

At the Missouri Blvd store in Jefferson City, Missouri, I want to address the behavior of the manager, Trisha. Trisha, who is only 22 years old, has been disrespecting employees, regardless of their age, by barking orders and talking down to them. This creates a hostile work environment that led one male employee to quit today. The employee felt unappreciated and fed up with the mistreatment he received from Trisha and the district supervisor. It is disheartening to see someone leave a job because they feel undervalued and disrespected. We all deserve better treatment in the workplace.

There is a safety concern at your store in Madisonville, KY involving the manager, Kevin Geary. A pregnant employee is being asked to lift heavy items despite medical advice against it. Kevin seems dismissive of her well-being. Additionally, his personal hygiene is questionable, as he has served customers with food residue on his hands. This behavior is not in line with health department regulations. I urge management to address these issues promptly to ensure the safety and well-being of employees and customers.

I recently worked in Sebring, FL and resigned yesterday. The team I worked with was excellent, but the store's general manager, James Heatherly, was very disrespectful. Numerous employees have left because of him. He constantly belittles and mistreats his staff, neglects his duties, and behaves rudely. When confronted about missing items, like a piece of fish, he dismisses concerns or threatens termination. His behavior makes the workplace toxic and unpleasant. I finally left after enduring his daily harassment, which culminated in him publicly disclosing a private conversation during a meeting, causing me embarrassment. My coworkers share my sentiments. Action should be taken against him to ensure a professional and respectful work environment for all employees.

I went to Captain D’s tonight in West Point, MS. I ordered the shrimp po' boy sandwiches for $3.49 each, totaling $3.80 with tax. However, when I received the receipt, it showed $5.75. I pointed out the error, the staff voided the transaction and recharged me. Later, I noticed my card was still charged incorrectly. I had to return to the restaurant for correction. Upon checking my card, I saw I was still charged $5.75 and $3.80, resulting in a $35 overcharge. It's frustrating to be penalized for their mistake. This $9.55 discrepancy is unacceptable.

I placed an order at around 10:30 PM at the Captain D's restaurant in Talladega, AL, through the drive-thru. My order included 1 Whitefish Shrimp Crab for $7.99 with sides of Cole Slaw and Okra, 1 PC SHR SKWR for $2.79, and 1 Small Sweet Tea for $1.99. When I reached the window, I noticed my total was higher as I was charged for the drink with my meal. I requested a refund for the drink, but the server couldn't do that. Instead, she offered a free dessert with coupons, which I accepted. After confirming my order, I drove home without checking the bag since I assumed they got it right. However, upon reaching home, I discovered that my plate did not include the Crab and Shrimp. I'm disappointed with the error and would like a refund. The server's name was Rebecca, and the order was #[redacted] at Captain D's #[redacted] on 10/06/[redacted] at 10:29 PM.

While dining at a restaurant in Macon, Georgia, I encountered a frustrating situation. The cashier, who was also responsible for delivering food to tables, seemed overwhelmed. After placing my order, I received a number and waited. Unfortunately, the fish I ordered took about 15 minutes to cook. When I saw my food was ready, I approached the counter to try to expedite my meal since I had only a 30-minute lunch break. A drive-through employee walked by my food, confirmed it was mine, but was told by the manager that he couldn't hand it to me. The cashier had a line of five more customers, and I had already been waiting for 15 minutes. The manager's response seemed unwelcoming, which left me puzzled as I was simply trying to collect my order promptly.

I visited Captain D's in Columbia, Tennessee, and my experience in the drive-thru was dreadful. It took a total of 33 minutes for me to reach the window, only to be informed they were out of mac and cheese by a staff member who laughed at the situation. When I tried to confirm my order over the phone, the employee at the window walked away and left me waiting for an additional 8 minutes. The manager eventually returned to inform me they were working on my order, despite not knowing what it was. I was then told to be patient as they were short-staffed. The whole ordeal was frustrating and poorly handled.

I will not be returning to Captain D's in Franklin, NC due to a negative experience with the manager, Daniel Lawton, and several other staff members. During May and June of [redacted], Daniel Lawton exhibited violent and abusive behavior towards employees, including threatening me for a simple remark. Additionally, multiple employees like Destinee Wright were allowed to behave inappropriately while others faced mistreatment. The environment became increasingly hostile with instances of rage, tears, and verbal abuse from individuals like Andrea Peavey, Troy Roped, and others. The owner, Tyler Pittmann, seemed indifferent to the safety and well-being of the employees, contributing to a toxic work atmosphere where expressing oneself was not allowed. The fear instilled by Daniel, Andrea, Destinee, Troy, and Tyler ultimately led me to resign from my position.

I recently went to my local Captain D’s to get a few meals and redeem my coupons, as I’ve been doing for nearly two decades. However, to my surprise, they said they couldn't accept the coupons. This was a first for me as the coupons have always been honored in the past. These coupons do not have an expiration date, so I believe I should still be able to use them. I’m disappointed in the way I was informed about this change and would appreciate an apology. I’ve never encountered this issue before and believe loyal customers should not be treated this way over a coupon. I have always used the coupons to get two meals, and I hope this situation can be resolved as I value the long-standing relationship I've had with this establishment.

I am currently at Captain D's in North Augusta, SC. I placed my order, sat down, and waited for 15 minutes but received no food. When I inquired with the staff, I was informed they were out of flounder. I had to reorder, and there seemed to be a lack of awareness of my order. The staff appeared more focused on talking amongst themselves. I noticed a cook in the men's restroom engaging in what seemed like a suspicious conversation with someone outside. This experience left me with the impression that the store may require better supervision and training for its employees. Thank you.

I recently dined in at the restaurant located at [redacted] Highway [redacted], Stockbridge GA [redacted] around 8:30 PM. I opted for the 10-piece fish family meal and decided to go inside due to the long line at the drive-thru. After waiting for about 10 minutes, I inquired about my order and noticed one of the cooks using his cell phone. Despite being told my order was coming, when I later went outside, I saw the same cook on the phone near the dumpster. Another employee had to bring him back inside. Upon returning, my order was finally ready, but it took over 20 minutes, causing a few pieces of the fish to be overcooked. I tried calling the number on the receipt, but unfortunately, I couldn't get through.

I had a frustrating experience at the drive-thru recently. The employee, Cynthia, seemed rude as she rushed me through my order without checking if I was finished. When I tried to add more items, she abruptly hung up on me. Despite the cold food I received, I had to go back to the restaurant to have it remade. As someone who works in fast food, I believe customer service is vital, and Cynthia's behavior was unacceptable, especially if she was having a bad day.

I visited Captain D's in Arnold, Missouri, on Jeffco Boulevard last night near closing time. I ordered the catfish & shrimp Dippers, hush puppies, two pieces of chicken, and two pieces of fish. I inquired about the shrimp quantity for the shrimp and clam basket and decided to get the 12-piece butterfly shrimp as well. However, upon checking the order at home, I noticed they had omitted my 12-piece shrimp and the shrimp and clams. My kids did not enjoy their catfish & shrimp Dippers either. I found the receipt today verifying they weren't charged. I contacted the store and the general manager was unhelpful, dismissive, and rude, refusing to provide her name when asked. This experience has left me disappointed and feeling like my concerns were not addressed properly.

I am 73 years old and prefer speaking with a live person rather than texting my complaint. During my visit to store number [redacted] on Hacks Cross in Memphis TN on 12/10/[redacted] at 15:07, my interaction with Tiaunna was disappointing. She seemed rude, spoke quickly, and did not pay attention to my order preferences. Despite waiting over 5 minutes to be served, she was preoccupied with talking and munching on chips. After being prompted by another staff member, she reluctantly took my order but was unhelpful and made mistakes. When my corrected order was brought by a different worker, there was no apology from Tiaunna. I later tried calling the store to address my concerns, but unfortunately, no one answered the phone.

I placed an order at the Murfreesboro location on Cason Lane (zip code [redacted]) through Uber Eats back in June, requesting to have my name in the book. Unfortunately, my order was completely messed up, and when I visited the restaurant, they couldn't find my name. Tonight, I ordered again via Uber Eats and left a note for the restaurant requesting compensation for my previous incorrect meal. The delivery driver mentioned that the missing items from my last order were included in the bag, but when I checked at work, I only found what I ordered for tonight. This situation is frustrating, as I have spent over $20 on both orders. I would like to request a refund for at least one of these orders.

On Sunday, December 22, [redacted], my wife, Vicki Flynn, and I, Harold S. Flynn, visited Captain D's around 3:00 pm. We ordered the Sampler Platter but were disappointed with the quality of the fish. It had a bad smell and tasted terrible, leading us to believe it might have been spoiled. Later that evening, my wife fell ill, and I experienced severe indigestion, both due to the fish. It seemed like the fish might have been left out for too long or was beginning to spoil. Despite feeling unwell, I'm thankful we didn't consume more of it. Thankfully, no other menu items caused issues. I am feeling better today, but my wife is still recovering. Wishing everyone a Merry Christmas. Harold S. Flynn [redacted] Flynn Acres Dr., Imperial, MO [redacted] Phone: [redacted] Email: [redacted]

I ordered a Double Dozen shrimp meal with corn and fried okra through the drive-thru. I made it clear that I only wanted shrimp, not fish, along with 2 clam strip appetizers and a large sweet tea, totaling $15.52. After an 8-minute wait for my order, I returned home to find the shrimp and okra were overcooked to the point of hardness. Additionally, they included overcooked fish and forgot the corn. Upon returning to the store, the drive-thru attendant failed to apologize or offer a resolution. The explanations about the refund process fell short. The lack of customer service and inability to speak with a manager left me dissatisfied, and I do not plan on returning.

During our food run tonight, we struggled to find available items on the menu, missing essentials like okra, side salad, chicken, and broccoli, which was only mentioned at the window. Despite working in customer service myself, I still found the cashier's attitude disappointing. The lack of communication and rudeness were off-putting. Additionally, the cashier's unprofessional behavior of being on the phone and moving slowly, even when the drive-through line was long, made the experience worse. For a $20 meal, the service was not up to standard. When venturing out for meals, customers hope for a pleasant experience, especially during these times. If the cashier had shown more understanding, the situation could have been better. Even though it wasn't her fault that items were unavailable, her demeanor was concerning. It's crucial for employees to greet customers with care and professionalism, which was lacking in this instance. Upon returning home, I discovered the shrimp I bought was only half-cooked, further deepening my disappointment with the visit.

On April 26, [redacted], at approximately 4:00 pm, I visited Captain D's situated at [redacted] GA-85, Riverdale, GA [redacted]. Utilizing the drive-thru service, I ordered a 3-piece battered fish meal. Upon reaching the drive-thru window, I proceeded to pay for my order with my debit card. The cashier returned with the receipt showing a total of $21.00, which I disputed. After clarifying the order, it was acknowledged that a mistake was made, requiring the manager, Ms. Monica, to intervene. Ms. Monica explained that the transaction needed to be canceled for a full refund, a process that was expected to take 5 to 7 business days. To ensure I still got my food, I reordered the initial 3-piece battered fish meal and paid an additional $10.00. Despite the timeline, my refund did not materialize, leading me to follow up with Ms. Monica and another manager, who advised patience. I ultimately returned to the restaurant multiple times, encountering delays in receiving both the refund and communication from the district manager.

I ordered a 10-piece family fish meal, a chicken meal, 2 funnel cake sticks, and one piece of cheesecake. I had a coupon for the chicken meal. I got broccoli, okra, and hush puppies with the chicken meal, but there were green beans and shrimp instead. The 6-piece fish meal had green beans and shrimp as well, not the expected broccoli, okra, and hush puppies. The 10-piece fish meal was also not as ordered, with green beans and no hush puppies, broccoli, or okra. The fish was old and hard to eat. Additionally, items like hush puppies, broccoli, and the second funnel cake stick were missing. I live 50 minutes away from the restaurant, so it was inconvenient to discover these issues upon arriving home, and there was no receipt in the bag.