Capital One Customer Service Issues

I just had a 45-minute call with Capital One regarding a security matter with the Sparks business card. The agent mentioned they require a second security code for "certain" vendors. The code is sent to the primary owner's cell phone, not the person's name on the card but the one who opened the business account. It seems like a confusing process. I'm looking for a contact at Capital One to address my frustration. Can anyone assist with that?

On Tuesday, a customer service manager hung up on me rudely and refused to help resolve my issue. Last Friday, I accidentally deposited my first paycheck into a closed account without knowing it was closed, so I couldn't access the funds. When I asked for the money to be transferred to my savings account, a different manager assured me I could access it by Monday. I called on Tuesday to find out the money hadn't been transferred, and the manager wouldn't assist me. When I requested to speak to her superior, she hung up on me. I really need my paycheck to survive and commute to work; hence, I am desperate to access my money. I request for the manager who hung up on me to be terminated.

I am having trouble resolving an order issue with a retailer I was charged for. We were unable to locate the order even though it was for clothing from a baseball club team sponsored by New Balance. I didn't receive a receipt, making tracking it difficult. Despite attempting a stop payment with my credit card company, the dispute was halted due to lack of receipt. Capitol One didn't provide much assistance, claiming insufficient information. The retailer was willing to participate in the dispute but was unsure how to refund a missing charge. Capitol One ultimately deemed me past the dispute time limit of 60 days without sending it to the retailer. I suspect possible fraud under the retailer's name. I just wish Capitol One would forward the dispute as requested.

I have a credit card that is over its limit and overdue. I am seeking to arrange a payment plan. I suspect I was scammed and fear my account may be involved. Presently, I can only afford $[redacted].00 monthly. My account has been closed. Name: Natalie A. Address: [redacted] Cheryl St, Goshen, IN [redacted] Last four account digits: [redacted] Kindly respond soon. Thank you, Natalie A.

I recently activated my new Quicksilver credit card. Yesterday, I attempted to set up Apple Pay on my iPhone but received an error message stating "card not added, contact card issuer for more information." I called customer service twice, but the representatives seemed inexperienced and couldn't assist me properly. After spending nearly an hour on the phone, I was left with no solution. My iPhone 7 is compatible with Apple Pay, I already have a Capital One credit card linked successfully, my internet connection is through cellular data, I input the card details manually, double-checked for any errors, and haven't used the Quicksilver card for any transactions. I'm looking for assistance in resolving this issue.

I recently received my secured Capital One Platinum credit card. I activated it and made a few small purchases. However, when I tried to pay for my car, the transaction was denied. After calling customer service, I followed the link sent to me in real-time to verify my driver's license by submitting clear images of both sides. I was informed that everything was in order, but the restriction on my card persists. Unfortunately, when I called the customer service number provided on the back of my card, they were closed. I urgently require the removal of this restriction on the card where I have deposited my funds.

A week ago, I applied for a credit card from Capital One to improve my credit score. However, I mistakenly applied for the wrong card, thinking it was Credit One as suggested by my Experian App. Due to the similar names, I only realized the error today. This mix-up has negatively impacted my score, dropping it from Fair to Poor after months of rebuilding. I forgot to unfreeze my TransUnion credit report before applying to Capital One. Would this have affected my application outcome?

I am disappointed by your actions, the company's decision to report delinquency on my credit report after the security breach is unacceptable. Once I have paid off my credit card balance, I intend to close my account and discontinue using your services. Previously, your company valued its customers, but now it's becoming synonymous with banks like Chase, BoA, and Wells Fargo. It's audacious to harm customers when you cannot even secure our information. If you want my family to remain your customers, significant efforts will be required to rectify this situation.

I have been a Capital One banking customer since [redacted]. Unfortunately, I discovered yesterday that my account was closed due to negative funds. This situation occurs every month when my checks are deposited on the 1st and 3rd, but Capital One deducts the owed amount, even though I have enough funds. I used to have overdraft protection as well. Currently, I have no funds to cover my expenses like food, rent, or cable. I urge Capital One to reopen my account as they still hold my money. I rely on my Social Security and pension, which are deposited into my Capital One account consistently. Waiting for a check of over five hundred dollars will leave me without necessities for 10 to 17 days, including facing eviction and being without cable. My Capital One account is crucial to my financial stability, especially considering my health issues. I plead for prompt assistance to resolve this matter and allow me to cover my basic needs. Thank you for your understanding and help.

I mistakenly paid my Capital One Credit card in full, resulting in an overdrawn checking account. Despite my request, Capital One declined to reverse the charge to just the minimum payment. As a long-time customer, I am disappointed by their lack of consideration and customer service. I plan to file a complaint with the BBB and Virginia's Attorney General and switch to a competitor. It is puzzling to me why Capital One wouldn't accommodate this request, as they could potentially earn extra interest. It's frustrating to lose a customer over this issue.

My credit card went missing around September 13, [redacted], and I only noticed it was gone later. I traveled to Ukraine where there is currently a conflict, and my phone was stolen as well. Despite reporting the loss of my card, it was never recovered. I'm struggling with the lack of support from your company via email. My registered email is [redacted] (3 L's). Being in Georgia, where I cannot make calls to the provided numbers 1-[redacted] and 1-[redacted], I resorted to sending a physical letter but have not heard back from the bank yet. I even asked friends to contact Capital One with no luck. My travel plans have been disrupted, and I desperately need access to my account. I am Olga Isaacson and can provide any necessary information. You can reach me at [redacted]-95-[redacted]. If needed, you may also contact my ex-husband, Thomas Goldschmidt, at [redacted], as he also holds a Capital One credit card. Thank you for your assistance in resolving this matter, and I hope my letter reached you.

I visited your website to submit a payment. However, I encountered issues where the system kept stating my information was incorrect, despite multiple attempts. I ultimately abandoned the process out of frustration. How can I successfully proceed with the payment? Here is my cellphone number: [redacted]. If I do not receive a response within 48 hours, I may not proceed with the payment and may escalate the matter to the Better Business Bureau. It feels as though the payment process is intentionally challenging to incur a late fee. This has been a highly disappointing interaction with a credit card company. I await your response within the specified timeframe before potentially discontinuing the card usage.

Last night, I attempted to purchase tickets for a day trip to Brussels, but my debit/credit card was declined. Despite having sufficient funds, I encountered issues. After contacting Capital One, I was informed it should be resolved, but the problem persisted. Another representative mentioned it might be due to using an unsecured wifi network. We decided I should try purchasing the tickets at the train station, but unfortunately, my card was still declined there and elsewhere. Now, reaching the banks for assistance is impossible as they are closed. Any advice on how to proceed? Thank you.

For more than a year, I have been consistently charged $19.99 by Ancestry.com. Despite numerous calls, the most recent one involving Capital One and Ancestry, no account was found. Capital One assured me they would block Ancestry, yet there is another charge scheduled for August 12th. The customer service representatives are always from the Philippines. Tonight, during another call, Joan, whose ID is #[redacted], mentioned she would block the charges. While my account shows previous reversals, the charges persist. Joan mentioned she would send a letter this time, but I remain skeptical. I am unsure of what steps to take to prevent these charges moving forward.

I discovered 10 fraudulent charges on my account. My statement shows a refund of $[redacted].80 due, which includes interest and the fraudulent charges that were paid off. There's also a $[redacted].95 credit for additional fraudulent charges. Strangely, I only received a $[redacted].45 credit not mentioned on my statement. To add to the confusion, there's a charge on a closed account with interest. After speaking to customer service, I was promised a refund of $96, but this amount is incorrect and unsatisfactory. This issue needs prompt resolution.

I attempted to make an online payment, but I received an email the following day stating that my payment was late as it did not go through. I resubmitted the payment, but a late fee was added to my account. Customer service declined to waive the late fee, even after I requested to speak to a more senior staff member. The manager I spoke with was unhelpful and discourteous, claiming there was no one else to assist me. The late fee was a result of a problem with the website processing my payment. I am seeking a contact number for someone who can address this issue and provide assistance.

I have a balance of over $[redacted] on my credit card, ending in [redacted], and it has been unusable for three days. My points credit is in a negative balance, causing this issue. I would appreciate your help in resolving this matter by using the remaining balance on my card to rectify the situation. Thank you for your assistance and cooperation. Sincerely, Jason R.

My company mistakenly overcharged a customer's Capital One Credit card. She disputed the charge, and a new Visa card was issued to her. We refunded the overcharge to her old Credit Card while she awaits the new one. Her Account Manager, Hunter, will contact me on Thursday to confirm that the refund will transfer to her new card.

I recently redeemed some of my reward points for a 4-day car rental in Croatia. However, upon picking up the car, I was surprised to find out about a [redacted] Euro drop-off charge that was not disclosed when I made the booking. This unexpected fee has essentially negated the benefits of using my points. As a first-time user of these card benefits, I am disappointed with this experience. Is it possible to reverse the charge with Hertz and have the points I used restored? Thank you.

I have raised a dispute regarding a $[redacted].00 charge on my Capital One Visa card. This charge occurred after purchasing a lightweight mobility scooter advertised on Facebook. Despite receiving two emails from the seller with a tracking number, I am unable to track my order efficiently. The links provided in the emails lead to pages that cannot be found, raising suspicions of a possible scam. I have notified Capital One about this issue, providing Confirmation Number [redacted]. I, Billy W., have not received any updates from Capital One or the seller, and I am eager to know if any progress has been made in resolving this matter. I am willing to share the emails I received with Capital One for further assistance. Thank you for your attention to this concern.