Canvaspeople.com Customer Service Issues

I encountered a few problems with my recent online order. Firstly, I didn't receive a confirmation email after purchasing, which is concerning. Secondly, I reached out to their customer service and was informed via email that my photos didn't meet their standards, but I wish they would have informed me earlier. Additionally, after leaving four messages on their [redacted] number's voicemail, they emailed me back instead of calling as promised. I was further frustrated when I received conflicting information via email about my package's whereabouts, including initially being given a fake tracking number. Ultimately, only one of the two canvases I ordered arrived, leaving me feeling extremely upset and disappointed by the whole experience.

I placed an order for a canvas on October 22 during the promotion for a free 11 x 14 canvas. However, I was charged $28.94 even though I did not select any additional options. I understand there are shipping fees, but the total seems high. After submitting a photo, I was informed that it was of insufficient quality. Despite numerous attempts, I am experiencing difficulties sending a new photo without incurring another charge. I believe I should receive two free canvas prints due to the challenges I faced trying to reach out. I have reached out via email multiple times, but have been told that my emails have no content. I am seeking assistance on how to submit my new photo without extra charges. If possible, I kindly request a callback to resolve this matter promptly. Thank you for your help.

On October 22, I ordered a "Free 11 x 14" Canvas. After receiving an email from the company mentioning the photo quality issue, I tried multiple times to send a new photo. However, I was being prompted to make another payment. The initial charge of $28+ for the canvas puzzled me as I didn't add any extras. I aim to learn why the high charge and resolve how to upload or send a new photo for the canvas without being charged again. Despite the setbacks and email difficulties faced, I hope to still avail of the free canvas offer. Seeking prompt assistance on the photo submission process and a possible refund for the excess charges incurred. Thank you, Phyllis Hendrickson.

I am writing to inquire about my recent order of the "free 11 x 14 canvas" that I placed on October 22. I received an email stating that the image I provided was of poor quality and have been attempting multiple times to send a new photo. The original order cost me $28, which was more than expected. I did not request any extras or enhancements for the photo. I would like to know how I can submit the new photo without incurring additional charges. Given the inconvenience, I believe I should receive a complimentary second canvas of the same photo. This is intended as a Christmas gift, and I am eager to resolve this matter promptly. Thank you for your assistance in addressing these issues.

I am inquiring about the status of order number [redacted]9. I received one of the two Christmas ornaments I ordered. The one missing is a bright bouquet of pink flowers. I have been charged for both but only received the dog ornament. Additionally, I ordered two canvas prints of the same family photo, size 14x14 - PO #[redacted]5, but only received one. I am missing the larger size print under order number [redacted]3. Lastly, order [redacted]0 for a cup did not arrive. In total, I am missing the flower ornament, the dog cup, and the family photo. I would appreciate a prompt response. Thank you. - R.R. P.S. I must mention that the pillow from order [redacted]0 is disappointing. The colors are inaccurate, and the photo appears blurry. I have made significant purchases and am especially dissatisfied with the pillow. Is there a possibility for a remake?

I am facing an issue with an order I placed for a portrait for my daughter's sweet 16. Unfortunately, there was a misunderstanding with the positioning of the photo that was not clarified and the portrait arrived with the canvas cut due to a damaged box. This has left me with a damaged product that does not meet my expectations, especially with the upcoming party less than two weeks away. I have tried reaching out through email to the canvas people website, but have only received automated responses. I am unsure how to proceed to resolve this matter and either receive a refund or a new portrait in the correct positioning and undamaged condition in time for my daughter's special occasion.

I recently received both of my 16x20 canvases. However, there was a mix-up in the shipment. The second canvas I received was not the one I ordered; it was a picture of a naked woman instead. I have a picture of the correct canvas on my receipt but received the wrong one. I am disappointed as I intended to give this as a gift for Christmas and am glad I opened it beforehand. I have not received a response to my email about this issue for 5 days. I would appreciate it if you could send me the correct canvas and refund my payment in full. Thank you.

I placed two separate orders for 8x10 photos of dogs. I successfully received the order of the two Pomeranian dogs, but unfortunately only got one picture from the other order, which was of a white Shih Tzu dog. My name is Therese Inzerillo, and my address is [redacted] N Washington St., Kansas City, Missouri [redacted]. You can reach me on [redacted]. I kindly request your swift response and resolution to this issue. The missing photo is of my mother's dog who is unwell and may not be with us much longer. This photo holds sentimental value for her, and I have already made the payment. I urge you to reach out to me as soon as possible. Thank you. (I attempted to call, but it seems you are currently unable to receive calls.)

I purchased two canvases and was assured they would be delivered by December 24th. It's now the 28th and I have yet to receive them. These were meant to be Christmas gifts, which is extremely disappointing. The order numbers are #[redacted]5 and #[redacted]7. According to the tracking information, the order was shipped on December 18th. However, there has been no update since December 21st. I am considering leaving a negative review and requesting a refund for both items since the gifts missed Christmas. I am now looking into trying a different canvas company. I hope to hear back from you soon.

Order #[redacted]7 from CanvasPeople I am a returning customer who has made several orders with CanvasPeople in the past. Each previous order I received was delivered beautifully and exactly matched the sample I approved. However, with my recent order, there were some issues. The canvas I received on 12/12/[redacted] was stretched wide and did not match the setting of the completed sample that was emailed to me for approval. When I contacted customer service, I was informed that I did not request a border and that the portrait was not set within the border. Additionally, there was a spelling error on the canvas with "Home" spelled as "Hom" due to the missing "E." Despite requesting a corrected canvas at no charge, a CanvasPeople representative named Kim has asked for additional payment to fix the mistake. This is unacceptable, as I always expect [redacted]% satisfaction according to CanvasPeople's policy. The way the reps have handled this situation has been disappointing, with one even hanging up the phone on me. I hope this complaint reaches the owner of CanvasPeople so that the quality of their representatives can be addressed.