Canva.com Customer Service Issues

I acquired a Canva account around June or July of last year ([redacted]), but I am unable to locate it now when I log in. My workplace recently got a Canva account, and I am using it as a team member ([redacted]). The account I am trying to find is under the name Wendi Wright (Wright-Davis) with the email [redacted] This account holds numerous projects and brands that I have worked on. Can anyone assist me in locating my personal Canva account?

I forgot to cancel my Pro subscription, and I was just charged. Even though I tried to cancel it before, the website was not loading properly, so I left it for later and forgot about it. Now, I need a refund as I cannot afford it. It has left me with only £30 in my account. Please process my refund. Thank you.

Dear Canva Support Center Representatives, University Career Services (UCS) at UNC-Chapel Hill would like to request the renewal invoice for the 2[redacted] academic calendar year subscription as we have not received an update since last year's invoice on August 9, [redacted]. Kindly send the invoice to Roderick Lewis at [redacted] Thank you. Teresa L. Holt Administrative Support Associate UCS, UNC-Chapel Hill CB# [redacted] - Hanes Hall Chapel Hill, NC 27[redacted] **PS - Kindly provide information on a telephone number for accounting concerns.**

I have been in contact with Canva through email regarding my issue. I have three Canva accounts and have been a premium subscriber for a few years. Unfortunately, I have been unable to access my premium account as I do not have the password to my account or the associated Gmail address. Despite multiple attempts, I have not been successful in merging my accounts as suggested. I am requesting assistance in consolidating my accounts and would appreciate a credit due to the inability to utilize the premium service. The accounts in question are under the following email addresses: [redacted], [redacted], and [redacted] I have verified that I have three accounts and I am eager to resolve this issue without risking the loss of any projects. Your help in this matter would be greatly appreciated. Thank you.

Hello, my name is Amanda Sanford. My iPhone recently locked me out, and my husband spent 3 hours trying to unlock it. Unfortunately, when I opened the Canva app, I discovered that all my pictures were missing due to a reset. I need help recovering them as I haven't been able to finish my projects over the past year because of 3 surgeries. I hope you can assist me with this. I am deaf, so my husband Paul can provide further details. Thank you for your time, and please feel free to contact us. Your help would be greatly appreciated.

My name is Amanda Sanford. My iPhone recently locked me out. After my husband spent 3 hours trying to unlock it, I opened the Canva app and discovered all my pictures were gone due to the reset. I need assistance in recovering them as I had unfinished projects from the past year, during which I underwent 3 surgeries. I hope you can help me with this. I am deaf, so my husband Paul will provide further details. Thank you for your time. Please feel free to contact us. Your help would be greatly appreciated.

I would like to request a cancellation for my recent membership as well as the previous one that I am currently being charged for. Due to my condition, Multiple Sclerosis, I struggle with memory issues, particularly when it comes to remembering to cancel subscriptions. Several months ago, I initially signed up for your service but unfortunately missed the cancellation deadline due to my forgetfulness. Recently, I signed up for the new membership because I encountered difficulty canceling my subscription through the computer interface. As I do not utilize Google Play, I couldn't find the option to cancel the membership. I appreciate your comprehension and assistance in resolving this matter promptly. Best, N. P.

I signed up for a 30-day trial without receiving information about when it would end or that I would be enrolled in a monthly subscription without notice. I was charged $19.99 from my bank account, which I would like to be refunded. Right now, I am not interested in a paid subscription and prefer to switch to the free package until I decide to buy the pro plan.

I didn't receive any notification that my free trial would convert into a $19.99 monthly subscription. I never used the paid package after the trial, so I'd like to cancel it, get a refund, and switch back to the free version until I decide to sign up for the annual subscription. Please process the $19.99 refund accordingly. Thank you, Maria O.

Dear Customer Support, I am writing regarding an issue with my Canva account. I previously had a free account with Canva under the name of Barrington Walker. After signing up for a trial, I missed the cancellation deadline. I promptly tried to cancel on the same day by emailing Canva, who confirmed they would refund the €[redacted].99 charged to my MasterCard ending in [redacted]. Despite providing the necessary details, I have not received any further updates from Canva. My account remains on the free plan, and I request a refund as I do not need the Pro services. I believe I canceled the trial before the deadline. Please address this matter promptly, as the funds are significant to me. Thank you for your assistance, Barrington Walker

Dear Support Team, I am reaching out regarding my experience with Canva Pro. I had signed up for the 30-day trial and regrettably forgot to cancel before the subscription fee was charged, resulting in a hefty [redacted].99 euros deduction. As a student, this amount is quite significant for me. I have not utilized any of the Pro features on Canva and have refrained from using the platform since the charge occurred. Given my circumstances, it would greatly help if I could receive a refund for this transaction. I understand the inconvenience this may cause, and I appreciate your understanding in this matter. Thank you for your assistance. Sincerely.

Hello, I signed up for a Canva Pro account with the email address [redacted] Unfortunately, this email address is no longer valid, so I am unable to access my account or receive the access code. Could you please update my account with my new email address: [redacted]? Also, please use [redacted] to contact me. Thank you. Sincerely, Anne Serre

I'm seeking a refund for my subscription. I was charged $[redacted], yet I never use the service. I attempted to cancel before the trial ended, but the website wouldn't allow it. I searched for a contact number to reach out, but couldn't find one. Consequently, my account was charged once the trial expired. Despite the service showing as canceled now, the charge remains. I want to speak to someone about obtaining a refund as I don't utilize the service, which should be evident from my account activity.

Mi è stato addebitato l'importo di un abbonamento annuale su Canva (€[redacted]) anche se non ho mai scelto di sottoscrivere un abbonamento annuale. Di solito ti iscrivi per un periodo gratuito premium e se non paghi, torni a avere un account gratuito. Io non volevo un account premium e vorrei ottenere un rimborso e disdire l'abbonamento per un sito che non utilizzo.

I believe I do not have a Pro Account with Canva. Although I once had one, I thought I had canceled it. I have been charged for another year through PayPal, the original method linked to my account, and I want to cancel it. I am unable to contact Canva as I do not have any of their information on my Mac or iPad. They do know my email because when I attempt to sign in, they send me codes. However, after entering the codes multiple times without success, I am certain that this method is not working. I have a copy of the invoice from PayPal, but I am unable to load it on this screen.