Canva.com Customer Service Issues

I bought an image from Canva, received an invoice, but the watermark is still on the downloaded files (image and pdf). After trying a different photo with the same issue and receiving more invoices, I'm frustrated with the time wasted on this project. I wish I could talk to someone from Canva for help. I'm using an iPad Pro 12.5, even though I don't think that should affect purchasing and downloading images for my project.

Hello, I emailed you a few days ago seeking information on purchasing the extended license and its coverage. I could not locate the option to buy the license on your website. Is it necessary to acquire a separate extended license for each design item or will one license encompass multiple items? Must I subscribe to the paid version first to secure the license? Since the designs I utilize are free...? Additionally, I am uncertain if the modifications I made to the design are adequate for resale. I have altered the text, colors, and fonts. I await your response. Thank you, Karoline.

We have been informed that the payment for our account did not process successfully. I was shocked by the amount charged and frustrated that students were incurring additional costs while using the items. I promptly cancelled the account by responding to the email notification we received. However, to my dismay, I discovered that our account was still charged despite my cancellation request and no updated information provided. The charged amount is not affordable for us, especially considering the value of the product for our teams. L.K. Assistant Director of Health Promotion College of St. Benedict/St. John's University Subject: Cancellation of Subscription Please discontinue our subscription as it does not sufficiently meet the needs of our teams to justify the $[redacted].60 annual fee. It has introduced complications for our teams who realize that certain features they use come at an additional cost.

Regrettably, our experience with CANVA has been frustrating. The newsletter we designed during the trial cannot be sent out because the HTML breaks when we attempt to forward the email. bounding boxes are scattered on the screen, links are non-functional, and images fail to load. This problem has resulted in numerous technical hours spent trying to resolve it with no success. We are uninterested in utilizing a platform that operates so poorly and leads to numerous technical problems that cannot be rectified. We have decided to discontinue using CANVA.